public static string CreateCustomerTicket(RestCommand command) { Tickets tickets = new Tickets(command.LoginUser); Ticket ticket = tickets.AddNewTicket(); ticket.OrganizationID = (int)command.Organization.ParentID; ticket.TicketSource = "API"; ticket.NeedsIndexing = true; string description = string.Empty; int? contactID = null; int? customerID = null; ticket.FullReadFromXml(command.Data, true, ref description, ref contactID, ref customerID); ticket.Collection.Save(); ticket.UpdateCustomFieldsFromXml(command.Data); Actions actions = new Actions(command.LoginUser); Data.Action action = actions.AddNewAction(); action.ActionTypeID = null; action.Name = "Description"; action.SystemActionTypeID = SystemActionType.Description; action.Description = description; action.IsVisibleOnPortal = ticket.IsVisibleOnPortal; action.IsKnowledgeBase = ticket.IsKnowledgeBase; action.TicketID = ticket.TicketID; actions.Save(); tickets.AddOrganization(command.Organization.OrganizationID, ticket.TicketID); UpdateFieldsOfSeparateTable(command, ticket, true); return(TicketsView.GetTicketsViewItem(command.LoginUser, ticket.TicketID).GetXml("Ticket", true)); }