protected void btnSubmit_Click(object sender, EventArgs e)
{
int ticketID = QS("tid", 0);
if (ticketID != 0)
{
bool isSuccess = UpdateTicketStatusToDeny(ticketID);
if (isSuccess)
{
if (txtDescription.Text.Trim() != "" || (Request.Files.Count > 0 && Request.Files[0].ContentLength > 0))
{
FeedBacksEntity feedbacksEntity = new FeedBacksEntity();
feedbacksEntity.IsDelete = false;
feedbacksEntity.TicketID = ticketID;
feedbacksEntity.Title = "";
feedbacksEntity.Description = txtDescription.Text.Trim().NoHTML();
feedbacksEntity.CreatedBy = UserInfo.UserID;
feedbacksEntity.CreatedOn = DateTime.Now;
feedbacksEntity.ModifiedOn = DateTime.Now;
feedbacksEntity.IsPublic = true;
feedbacksEntity.WaitClientFeedback = FeedbackReplyStatus.Normal;
feedbacksEntity.WaitPMFeedback = FeedbackReplyStatus.Normal;
feedbacksEntity.ID = fbAPP.AddFeedBacks(feedbacksEntity);
if (feedbacksEntity.ID <= 0)
{
ShowFailMessageToClient();
return;
}
ticketStatusMgr.SendEmailtoPMForFeedBack(feedbacksEntity);//状态更新不进行跟新气泡，by dave 2017/09/22
//if (ticketAPP.CreateNotification(ticketID,UserInfo.UserID))
//{
// //发邮件给PM
// ticketStatusMgr.SendEmailtoPMForFeedBack(feedbacksEntity);
//}
HttpFileCollection files = Request.Files;
string fileuploadErrMsg = string.Empty;
TicketsEntity ticketsEntity = new TicketsApplication().GetTickets(feedbacksEntity.TicketID);
for (int i = 0; i < files.Count; i++)
{
if (files[i].ContentLength > 0 && IsValidFile(files[i].FileName))
{
if (!InsertFile(files[i], ticketsEntity.ProjectID, feedbacksEntity.TicketID, feedbacksEntity.IsPublic, feedbacksEntity.ID))
{
fileuploadErrMsg += files[i].FileName + " Upload failed.";
}
}
}
if (!string.IsNullOrEmpty(fileuploadErrMsg))
{
ShowFailMessageToClient(fileuploadErrMsg);
return;
}
}
string returnurl = Request.QueryString["returnurl"];
if (string.IsNullOrEmpty(returnurl))
{
Redirect(Request.RawUrl, false, true);
}
else
{
ParentToUrl(returnurl);
}
}
else
{
ShowFailMessageToClient("Update ticket’s status fail.");
}
}
else
{
ShowFailMessageToClient("Update ticket’s status fail.");
}
}
public string AddFeedback(int projectID, int ticketID, string content, bool isPublic, bool isWaitClient,
bool isWaitSunnetFeedback, string file, string clientsIds, HttpServerUtility Server)
{
try
{
ProjectsEntity ProjectEntity = projectApp.Get(projectID);
FeedBacksEntity feedbacksEntity = GetFeedbacksEntity(ticketID, content, isPublic, isWaitClient, isWaitSunnetFeedback);
TicketsEntity ticket = ticketApp.GetTickets(ticketID);
var canAddWaiting = ticketApp.CanFeedbackWaiting(ticketID);
if (!canAddWaiting)
{
feedbacksEntity.WaitPMFeedback = feedbacksEntity.WaitClientFeedback = FeedbackReplyStatus.Normal;
}
string fileuploadErrMsg = string.Empty;
feedbacksEntity.ID = fbAPP.AddFeedBacks(feedbacksEntity);
if (feedbacksEntity.ID <= 0)
{
var msg = fbAPP.BrokenRuleMessages != null && fbAPP.BrokenRuleMessages.Count > 0
? fbAPP.BrokenRuleMessages[0].Message
: "";
return(ResponseMessage.GetResponse(false, msg));
}
// 产生气泡提示
if (UserInfo.Role == RolesEnum.CLIENT || isPublic)
{
ticketApp.CreateNotification(ticketID, UserInfo.UserID, false);
}
else
{
ticketApp.CreateNotification(ticketID, UserInfo.UserID);
}
var extraStatus = new Dictionary <string, bool>();
// 在添加FeedbackMessage时要更新Ticket 对相关人员的状态, 并且不能覆盖状态
if (ticket.Status != TicketsState.Wait_Sunnet_Feedback &&
ticket.Status != TicketsState.Wait_Client_Feedback &&
canAddWaiting)
{
if ((UserInfo.Role == RolesEnum.PM || UserInfo.Role == RolesEnum.Sales) && isWaitClient)
{
ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.WaitClientFeedback, UserID);
extraStatus.Add("waitSunnet", ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.WaitClientFeedback, TicketUsersType.Create));
new SendHandler(() => ticketStatusMgr.SendEmailtoClientForFeedBack(feedbacksEntity))
.BeginInvoke(null, null);
ProcessOtherClients(clientsIds, ticketID);
}
else if (UserInfo.Role == RolesEnum.CLIENT)
{
if (isWaitSunnetFeedback)
{
ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.WaitSunnetFeedback, UserID);
extraStatus.Add("waitClient", ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.WaitSunnetFeedback, TicketUsersType.PM));
}
new SendHandler(() => ticketStatusMgr.SendEmailtoPMForFeedBack(feedbacksEntity))
.BeginInvoke(null, null);
}
}
else
{
// 相关状态人员可以通过回复清除自己的状态标识
if ((UserInfo.Role == RolesEnum.PM || UserInfo.Role == RolesEnum.Sales) && ticket.Status == TicketsState.Wait_Sunnet_Feedback && isPublic)
{
// Sunnet 直接清除PM的标识
if (ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.Normal, TicketUsersType.PM) &&
fbAPP.ReplyFeedback(ticketID, true, false))
{
ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.Normal, TicketUsersType.Create,
TicketUsersType.Client);
ticket.ResponsibleUser = PmReplyClient(ProjectEntity, ticket);
extraStatus.Add("clearSunnet", true);
var createrId = ticketApp.GetTicketCreateUser(ticketID);
var creater = _userApp.GetUser(createrId.UserID);
new SendHandler(() => ticketStatusMgr.SendEmailFeedbackReplied(UserInfo, creater, ticketID))
.BeginInvoke(null, null);
}
}
if (UserInfo.Role == RolesEnum.CLIENT && ticket.Status == TicketsState.Wait_Client_Feedback)
{
// 客户方面只能清除自己的标识,因为可能需要多个客户回复
if (ticketApp.TryClearWaiting(ticketID, UserID, TicketUsersType.Create, TicketUsersType.Client) &&
fbAPP.ReplyFeedback(ticketID, false, true))
{
ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.Normal, TicketUsersType.PM);
extraStatus.Add("clearClient", true);
var pmId = ticketApp.GetTicketPM(ticketID);
var pm = _userApp.GetUser(pmId.UserID);
new SendHandler(() => ticketStatusMgr.SendEmailFeedbackReplied(UserInfo, pm, ticketID))
.BeginInvoke(null, null);
ticketApp.DeleteUserFromTicket(ticketID, TicketUsersType.Client);
}
}
}
ticket.ModifiedOn = DateTime.Now;
if (UserInfo.Role == RolesEnum.CLIENT && isWaitSunnetFeedback)
{
ChangeResponsUserToProjectManager(ProjectEntity, ticket);
}
ticketApp.UpdateTickets(ticket, false);
#region add file
int fileID = 0;
string realFileName = "";
string[] files = file.Split("|".ToCharArray(), StringSplitOptions.RemoveEmptyEntries);
Dictionary <string, int> uploadedFiles = new Dictionary <string, int>();
foreach (var f in files)
{
if ((fileID =
InsertFile(f, ProjectEntity.ProjectID, ticketID, feedbacksEntity.IsPublic,
feedbacksEntity.ID, Server, out realFileName)) < 1)
{
fileuploadErrMsg += realFileName + " Upload failed.";
}
uploadedFiles.Add(realFileName, fileID);
}
#endregion
if (string.IsNullOrEmpty(fileuploadErrMsg))
{
ResponseMessage response = new ResponseMessage();
response.Success = true;
object attachement = null;
object attachementBasicInfo = null;
if (uploadedFiles.Count > 0)
{
attachement = uploadedFiles;
string[] imgFormat = ".gif,.jpg,.jpeg,.bmp,.png,.svg,.raw".Split(new char[] { ',' });
attachementBasicInfo = uploadedFiles.Select(it => new
{
Key = it.Key,
Value = imgFormat.Any(format => format == Path.GetExtension(it.Key.ToLower())) ? fileApp.Get(it.Value).FilePath : "/Images/icons/file.png"
}).ToDictionary(it => it.Key, it => it.Value);
}
feedbacksEntity.Description = new HtmlHelper().ReplaceUrl(feedbacksEntity.Description);
response.Data = new
{
content = feedback.FormatHTML(feedbacksEntity.Description, Server).Replace("\n", "<br/>"),
id = feedbacksEntity.ID,
date = feedbacksEntity.CreatedOn.ToString("MM/dd/yyyy"),
time = feedbacksEntity.CreatedOn.ToString("hh:mm tt"),
order = feedbacksEntity.Order,
createdBy = feedbacksEntity.CreatedBy,
firstname = UserInfo.FirstName,
lastname = UserInfo.LastName,
file = attachement,
basicInfo = attachementBasicInfo,
extraStatus = extraStatus,
tdCss = feedbacksEntity.IsPublic && UserInfo.Role == RolesEnum.PM ? "fdcontentBox3" : "fdcontentBox2"
};
return(response.ToString());
}
else
{
return(ResponseMessage.GetResponse(false, fileuploadErrMsg));
}
}
catch (Exception ex)
{
WebLogAgent.Write(string.Format("Error Ascx:FeedbackList.ascx Messages:\r\n{0}", ex));
return(ResponseMessage.GetResponse(false, ex.Message));
}
}
protected void btnSubmit_Click(object sender, EventArgs e)
{
//添加ticket的Rating, 和Feedback
int star;
if (!int.TryParse(hdStar.Value, out star))
{
star = 0;
}
int ticketID = QS("tid", 0);
if (ticketID != 0)
{
TicketsApplication ticketsApplication = new TicketsApplication();
if (ticketsApplication.UpdateTicketStar(ticketID, star))
{
//添加Feedback
bool isSuccess = UpdateTicketStatusToApprove(ticketID);
if (isSuccess)
{
if (txtFeedback.Text.Trim() != string.Empty)
{
FeedBacksEntity feedbacksEntity = new FeedBacksEntity();
feedbacksEntity.IsDelete = false;
feedbacksEntity.TicketID = ticketID;
feedbacksEntity.Title = "";
feedbacksEntity.Description = txtFeedback.Text.NoHTML();
feedbacksEntity.CreatedBy = UserInfo.UserID;
feedbacksEntity.CreatedOn = DateTime.Now;
feedbacksEntity.ModifiedOn = DateTime.Now;
feedbacksEntity.IsPublic = true;
feedbacksEntity.WaitClientFeedback = FeedbackReplyStatus.Normal;
feedbacksEntity.WaitPMFeedback = FeedbackReplyStatus.Normal;
feedbacksEntity.ID = fbAPP.AddFeedBacks(feedbacksEntity);
if (feedbacksEntity.ID <= 0)
{
ShowFailMessageToClient();
return;
}
ticketStatusMgr.SendEmailtoPMForFeedBack(feedbacksEntity);//状态更新，不进行刷新气泡
//if (ticketAPP.CreateNotification(ticketID,UserInfo.UserID))
//{
// //发邮件给PM
// ticketStatusMgr.SendEmailtoPMForFeedBack(feedbacksEntity);
//}
}
string returnurl = Request.QueryString["returnurl"];
if (string.IsNullOrEmpty(returnurl))
{
Redirect(Request.RawUrl, false, true);
}
else
{
ParentToUrl(returnurl);
}
}
else
{
ShowFailMessageToClient("Update ticket’s status fail.");
}
}
}
else
{
ShowFailMessageToClient("Update ticket’s status fail.");
}
}
protected void btnSave_Click(object sender, EventArgs e)
{
FeedBacksEntity feedbacksEntity = new FeedBacksEntity();
feedbacksEntity.IsDelete = false;
feedbacksEntity.TicketID = int.Parse(hdTicketID.Value);
feedbacksEntity.Title = NoHTML(txtTitle.Value);
feedbacksEntity.Description = txtContent.Value;
feedbacksEntity.CreatedBy = UserInfo.UserID;
feedbacksEntity.CreatedOn = DateTime.Now;
feedbacksEntity.ModifiedOn = DateTime.Now;
//如果是Client则IsPublic为true， 否则就看IsPublic Checkbox是否有选中。
feedbacksEntity.IsPublic = UserInfo.Role == RolesEnum.CLIENT ? true : ckIsPublic.Checked;
feedbacksEntity.WaitClientFeedback = chkIsWaitClientFeedback.Checked ? 1 : 0;
feedbacksEntity.WaitPMFeedback = 0;
if (feedbacksEntity.WaitClientFeedback > 0)
{
feedbacksEntity.IsPublic = true;
}
feedbacksEntity.ID = fbAPP.AddFeedBacks(feedbacksEntity);
if (feedbacksEntity.ID <= 0)
{
ShowFailMessageToClient();
return;
}
if (QS("feedbackId", 0) > 0) //回复
{
FeedBacksEntity entity = fbAPP.GetFeedBacksEntity(QS("feedbackId", 0));
if (entity.WaitClientFeedback == 1) //删除通知Client回复的消息，并且将 需要回复的 Feedbacks标记为已回复
{
fbmApp.DeleteClientFeedback(feedbacksEntity.CreatedBy, entity.TicketID, entity.FeedBackID);
}
}
if (fbmApp.Add(feedbacksEntity)) //feedbackmessages
{
if (feedbacksEntity.WaitClientFeedback > 0 ||
(feedbacksEntity.WaitClientFeedback <= 0 &&
feedbacksEntity.IsPublic)) //发邮件通知 PM
{
//发邮件给PM
ticketStatusMgr.SendEmailtoPMForFeedBack(feedbacksEntity);
}
}
if (fileUpload.PostedFile.ContentLength > 0)
{
string FolderName = string.Empty;
FolderName = hdProjectID.Value;
string filderPath = System.Configuration.ConfigurationManager.AppSettings["FolderPath"]; //～/path
string savepath = Server.MapPath(filderPath) + FolderName;
string filename = fileUpload.PostedFile.FileName;
string fileExtension = Path.GetExtension(filename);
if (!Directory.Exists(savepath))
{
Directory.CreateDirectory(savepath);
}
string sNewFileName = string.Format("{0}_{1}{2}", feedbacksEntity.ID, DateTime.Now.ToString("yyMMddssmm"), fileExtension);
fileUpload.PostedFile.SaveAs(savepath + @"\" + sNewFileName);
FilesEntity fileEntity = new FilesEntity();
fileEntity.ContentType = fileExtension.ToLower();
fileEntity.CreatedBy = UserInfo.UserID;
fileEntity.FilePath = filderPath.Substring(2) + FolderName + @"/" + sNewFileName;
fileEntity.FileSize = fileUpload.PostedFile.ContentLength;
fileEntity.FileTitle = filename.Substring(0, filename.LastIndexOf('.'));
fileEntity.IsPublic = true;
fileEntity.ProjectId = int.Parse(hdProjectID.Value);
fileEntity.TicketId = int.Parse(hdTicketID.Value);
fileEntity.CreatedOn = DateTime.Now.Date;
fileEntity.FeedbackId = feedbacksEntity.ID;
fileEntity.SourceType = (int)FileSourceType.FeedBack;
fileEntity.ThumbPath = "";
fileEntity.CompanyID = ticketsApp.GetCompanyIdByTicketId(int.Parse(hdTicketID.Value));
int response = new FileApplication().AddFile(fileEntity);
}
ShowSuccessMessageToClient(true, true);
}