/// <summary> /// Helps to get the expert submit card. /// </summary> /// <param name="message">A message in a conversation.</param> /// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param> /// <param name="cancellationToken">Propagates notification that operations should be canceled.</param> /// <returns>A task that represents the work queued to execute.</returns> public static async Task <Attachment> ShareFeedbackSubmitText( IMessageActivity message, ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken) { var shareFeedbackSubmitTextPayload = ((JObject)message.Value).ToObject <ShareFeedbackCardPayload>(); // Validate required fields. if (!Enum.TryParse(shareFeedbackSubmitTextPayload?.Rating, out FeedbackRating rating)) { var updateCardActivity = new Activity(ActivityTypes.Message) { Id = turnContext.Activity.ReplyToId, Conversation = turnContext.Activity.Conversation, Attachments = new List <Attachment> { ShareFeedbackCard.GetCard(shareFeedbackSubmitTextPayload) }, }; await turnContext.UpdateActivityAsync(updateCardActivity, cancellationToken).ConfigureAwait(false); return(null); } var teamsUserDetails = await GetUserDetailsInPersonalChatAsync(turnContext, cancellationToken).ConfigureAwait(false); return(SmeFeedbackCard.GetCard(shareFeedbackSubmitTextPayload, teamsUserDetails, message?.LocalTimestamp)); }
// Handle adaptive card submit in 1:1 chat // Submits the question or feedback to the SME team private async Task OnAdaptiveCardSubmitInPersonalChatAsync(IMessageActivity message, ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken) { Attachment smeTeamCard = null; // Notification to SME team Attachment userCard = null; // Acknowledgement to the user TicketEntity newTicket = null; // New ticket this.telemetryClient.TrackTrace($"Otro envio: {message.Text}"); switch (message.Text) { case AskAnExpert: { this.telemetryClient.TrackTrace("Sending user ask an expert card (from answer)"); var responseCardPayload = ((JObject)message.Value).ToObject <ResponseCardPayload>(); await turnContext.SendActivityAsync(MessageFactory.Attachment(AskAnExpertCard.GetCard(responseCardPayload))); break; } case ShareFeedback: { this.telemetryClient.TrackTrace("Sending user share feedback card (from answer)"); var responseCardPayload = ((JObject)message.Value).ToObject <ResponseCardPayload>(); await turnContext.SendActivityAsync(MessageFactory.Attachment(ShareFeedbackCard.GetCard(responseCardPayload))); break; } case WelcomeMsg: this.telemetryClient.TrackTrace("The user as required the Welcome screen"); var welcomeText = await this.configurationProvider.GetSavedEntityDetailAsync(ConfigurationEntityTypes.WelcomeMessageText); var userWelcomeCardAttachment = WelcomeCard.GetCard(welcomeText); await turnContext.SendActivityAsync(MessageFactory.Attachment(userWelcomeCardAttachment)); break; case AskAnExpertCard.AskAnExpertSubmitText: { this.telemetryClient.TrackTrace($"Received question for expert"); var askAnExpertPayload = ((JObject)message.Value).ToObject <AskAnExpertCardPayload>(); // Validate required fields if (string.IsNullOrWhiteSpace(askAnExpertPayload.Title)) { var updateCardActivity = new Activity(ActivityTypes.Message) { Id = turnContext.Activity.ReplyToId, Conversation = turnContext.Activity.Conversation, Attachments = new List <Attachment> { AskAnExpertCard.GetCard(askAnExpertPayload) }, }; await turnContext.UpdateActivityAsync(updateCardActivity, cancellationToken); return; } var userDetails = await this.GetUserDetailsInPersonalChatAsync(turnContext, cancellationToken); newTicket = await this.CreateTicketAsync(message, askAnExpertPayload, userDetails); smeTeamCard = new SmeTicketCard(newTicket).ToAttachment(message.LocalTimestamp); userCard = new UserNotificationCard(newTicket).ToAttachment(Resource.NotificationCardContent, message.LocalTimestamp); break; } case ShareFeedbackCard.ShareFeedbackSubmitText: { this.telemetryClient.TrackTrace($"Received app feedback"); var shareFeedbackPayload = ((JObject)message.Value).ToObject <ShareFeedbackCardPayload>(); // Validate required fields if (!Enum.TryParse(shareFeedbackPayload.Rating, out FeedbackRating rating)) { var updateCardActivity = new Activity(ActivityTypes.Message) { Id = turnContext.Activity.ReplyToId, Conversation = turnContext.Activity.Conversation, Attachments = new List <Attachment> { ShareFeedbackCard.GetCard(shareFeedbackPayload) }, }; await turnContext.UpdateActivityAsync(updateCardActivity, cancellationToken); return; } var userDetails = await this.GetUserDetailsInPersonalChatAsync(turnContext, cancellationToken); smeTeamCard = SmeFeedbackCard.GetCard(shareFeedbackPayload, userDetails); await turnContext.SendActivityAsync(MessageFactory.Text(Resource.ThankYouTextContent)); break; } default: this.telemetryClient.TrackTrace($"Unexpected text in submit payload: {message.Text}", SeverityLevel.Warning); break; } // Send message to SME team if (smeTeamCard != null) { var channelId = await this.configurationProvider.GetSavedEntityDetailAsync(ConfigurationEntityTypes.TeamId); var resourceResponse = await this.SendCardToTeamAsync(turnContext, smeTeamCard, channelId, cancellationToken); // If a ticket was created, update the ticket with the conversation info if (newTicket != null) { newTicket.SmeCardActivityId = resourceResponse.ActivityId; newTicket.SmeThreadConversationId = resourceResponse.Id; await this.ticketsProvider.SaveOrUpdateTicketAsync(newTicket); } } // Send acknowledgment to the user if (userCard != null) { await turnContext.SendActivityAsync(MessageFactory.Attachment(userCard), cancellationToken); } }