/// <summary>
/// Helps to get the expert submit card.
/// </summary>
/// <param name="message">A message in a conversation.</param>
/// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param>
/// <param name="cancellationToken">Propagates notification that operations should be canceled.</param>
/// <returns>A task that represents the work queued to execute.</returns>
public static async Task <Attachment> ShareFeedbackSubmitText(
IMessageActivity message,
ITurnContext <IMessageActivity> turnContext,
CancellationToken cancellationToken)
{
var shareFeedbackSubmitTextPayload = ((JObject)message.Value).ToObject <ShareFeedbackCardPayload>();
// Validate required fields.
if (!Enum.TryParse(shareFeedbackSubmitTextPayload?.Rating, out FeedbackRating rating))
{
var updateCardActivity = new Activity(ActivityTypes.Message)
{
Id = turnContext.Activity.ReplyToId,
Conversation = turnContext.Activity.Conversation,
Attachments = new List <Attachment> {
ShareFeedbackCard.GetCard(shareFeedbackSubmitTextPayload)
},
};
await turnContext.UpdateActivityAsync(updateCardActivity, cancellationToken).ConfigureAwait(false);
return(null);
}
var teamsUserDetails = await GetUserDetailsInPersonalChatAsync(turnContext, cancellationToken).ConfigureAwait(false);
return(SmeFeedbackCard.GetCard(shareFeedbackSubmitTextPayload, teamsUserDetails, message?.LocalTimestamp));
}
// Handle adaptive card submit in 1:1 chat
// Submits the question or feedback to the SME team
private async Task OnAdaptiveCardSubmitInPersonalChatAsync(IMessageActivity message, ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken)
{
Attachment smeTeamCard = null; // Notification to SME team
Attachment userCard = null; // Acknowledgement to the user
TicketEntity newTicket = null; // New ticket
this.telemetryClient.TrackTrace($"Otro envio: {message.Text}");
switch (message.Text)
{
case AskAnExpert:
{
this.telemetryClient.TrackTrace("Sending user ask an expert card (from answer)");
var responseCardPayload = ((JObject)message.Value).ToObject <ResponseCardPayload>();
await turnContext.SendActivityAsync(MessageFactory.Attachment(AskAnExpertCard.GetCard(responseCardPayload)));
break;
}
case ShareFeedback:
{
this.telemetryClient.TrackTrace("Sending user share feedback card (from answer)");
var responseCardPayload = ((JObject)message.Value).ToObject <ResponseCardPayload>();
await turnContext.SendActivityAsync(MessageFactory.Attachment(ShareFeedbackCard.GetCard(responseCardPayload)));
break;
}
case WelcomeMsg:
this.telemetryClient.TrackTrace("The user as required the Welcome screen");
var welcomeText = await this.configurationProvider.GetSavedEntityDetailAsync(ConfigurationEntityTypes.WelcomeMessageText);
var userWelcomeCardAttachment = WelcomeCard.GetCard(welcomeText);
await turnContext.SendActivityAsync(MessageFactory.Attachment(userWelcomeCardAttachment));
break;
case AskAnExpertCard.AskAnExpertSubmitText:
{
this.telemetryClient.TrackTrace($"Received question for expert");
var askAnExpertPayload = ((JObject)message.Value).ToObject <AskAnExpertCardPayload>();
// Validate required fields
if (string.IsNullOrWhiteSpace(askAnExpertPayload.Title))
{
var updateCardActivity = new Activity(ActivityTypes.Message)
{
Id = turnContext.Activity.ReplyToId,
Conversation = turnContext.Activity.Conversation,
Attachments = new List <Attachment> {
AskAnExpertCard.GetCard(askAnExpertPayload)
},
};
await turnContext.UpdateActivityAsync(updateCardActivity, cancellationToken);
return;
}
var userDetails = await this.GetUserDetailsInPersonalChatAsync(turnContext, cancellationToken);
newTicket = await this.CreateTicketAsync(message, askAnExpertPayload, userDetails);
smeTeamCard = new SmeTicketCard(newTicket).ToAttachment(message.LocalTimestamp);
userCard = new UserNotificationCard(newTicket).ToAttachment(Resource.NotificationCardContent, message.LocalTimestamp);
break;
}
case ShareFeedbackCard.ShareFeedbackSubmitText:
{
this.telemetryClient.TrackTrace($"Received app feedback");
var shareFeedbackPayload = ((JObject)message.Value).ToObject <ShareFeedbackCardPayload>();
// Validate required fields
if (!Enum.TryParse(shareFeedbackPayload.Rating, out FeedbackRating rating))
{
var updateCardActivity = new Activity(ActivityTypes.Message)
{
Id = turnContext.Activity.ReplyToId,
Conversation = turnContext.Activity.Conversation,
Attachments = new List <Attachment> {
ShareFeedbackCard.GetCard(shareFeedbackPayload)
},
};
await turnContext.UpdateActivityAsync(updateCardActivity, cancellationToken);
return;
}
var userDetails = await this.GetUserDetailsInPersonalChatAsync(turnContext, cancellationToken);
smeTeamCard = SmeFeedbackCard.GetCard(shareFeedbackPayload, userDetails);
await turnContext.SendActivityAsync(MessageFactory.Text(Resource.ThankYouTextContent));
break;
}
default:
this.telemetryClient.TrackTrace($"Unexpected text in submit payload: {message.Text}", SeverityLevel.Warning);
break;
}
// Send message to SME team
if (smeTeamCard != null)
{
var channelId = await this.configurationProvider.GetSavedEntityDetailAsync(ConfigurationEntityTypes.TeamId);
var resourceResponse = await this.SendCardToTeamAsync(turnContext, smeTeamCard, channelId, cancellationToken);
// If a ticket was created, update the ticket with the conversation info
if (newTicket != null)
{
newTicket.SmeCardActivityId = resourceResponse.ActivityId;
newTicket.SmeThreadConversationId = resourceResponse.Id;
await this.ticketsProvider.SaveOrUpdateTicketAsync(newTicket);
}
}
// Send acknowledgment to the user
if (userCard != null)
{
await turnContext.SendActivityAsync(MessageFactory.Attachment(userCard), cancellationToken);
}
}
