public ResponseModel UpdareSLADetails([FromBody] SLADetail sladetails)
{
int insertCount = 0;
ResponseModel objResponseModel = new ResponseModel();
int StatusCode = 0;
string statusMessage = "";
try
{
////Get token (Double encrypted) and get the tenant id
string token = Convert.ToString(Request.Headers["X-Authorized-Token"]);
Authenticate authenticate = new Authenticate();
authenticate = SecurityService.GetAuthenticateDataFromTokenCache(Cache, SecurityService.DecryptStringAES(token));
SLACaller newSLA = new SLACaller();
bool isUdpated = newSLA.UpdateSLADetails(new SLAServices(Cache, Db), sladetails, authenticate.TenantId, authenticate.UserMasterID);
StatusCode =
isUdpated ?
(int)EnumMaster.StatusCode.Success : (int)EnumMaster.StatusCode.InternalServerError;
statusMessage = CommonFunction.GetEnumDescription((EnumMaster.StatusCode)StatusCode);
objResponseModel.Status = true;
objResponseModel.StatusCode = StatusCode;
objResponseModel.Message = statusMessage;
objResponseModel.ResponseData = insertCount;
}
catch (Exception)
{
throw;
}
return(objResponseModel);
}
public ResponseModel GetSLADetail(int SLAId)
{
ResponseModel objResponseModel = new ResponseModel();
int statusCode = 0;
string statusMessage = "";
SLADetail objSLADetailResponseModel = new SLADetail();
try
{
string token = Convert.ToString(Request.Headers["X-Authorized-Token"]);
Authenticate authenticate = new Authenticate();
authenticate = SecurityService.GetAuthenticateDataFromTokenCache(Cache, SecurityService.DecryptStringAES(token));
SLACaller newCRM = new SLACaller();
objSLADetailResponseModel = newCRM.GetSLADetail(new SLAServices(Cache, Db), authenticate.TenantId, SLAId);
statusCode = (int)EnumMaster.StatusCode.Success;
statusMessage = CommonFunction.GetEnumDescription((EnumMaster.StatusCode)statusCode);
objResponseModel.Status = true;
objResponseModel.StatusCode = statusCode;
objResponseModel.Message = statusMessage;
objResponseModel.ResponseData = objSLADetailResponseModel;
}
catch (Exception)
{
throw;
}
return(objResponseModel);
}
/// <summary>
/// Update SLA
/// <param name="SLADetail"></param>
/// <param name="TenantID"></param>
/// <param name="UserId"></param>
/// </summary>
public bool UpdateSLADetails(SLADetail SLA, int TenantID, int UserId)
{
bool isUpdateDone = false;
try
{
conn.Open();
MySqlCommand cmd = new MySqlCommand("SP_UpdateSLAStatus", conn);
cmd.Connection = conn;
cmd.CommandType = CommandType.StoredProcedure;
cmd.Parameters.AddWithValue("@tenant_ID", TenantID);
cmd.Parameters.AddWithValue("@modified_By", UserId);
cmd.Parameters.AddWithValue("@SLA_ID", SLA.SLAId);
cmd.Parameters.AddWithValue("@Is_Active", SLA.IsActive);
cmd.ExecuteScalar();
if (SLA != null)
{
if (SLA.sLATargetDetails.Count > 0)
{
for (int k = 0; k < SLA.sLATargetDetails.Count; k++)
{
MySqlCommand cmdSLA = new MySqlCommand("SP_UpdateSLATargetDetails", conn);
cmdSLA.Connection = conn;
cmdSLA.Parameters.AddWithValue("@SLATarget_ID", SLA.sLATargetDetails[k].SLATargetID);
cmdSLA.Parameters.AddWithValue("@priority_ID", SLA.sLATargetDetails[k].PriorityID);
cmdSLA.Parameters.AddWithValue("@priority_SLABreach", SLA.sLATargetDetails[k].SLABridgeInPercantage);
cmdSLA.Parameters.AddWithValue("@priority_RespondValue", SLA.sLATargetDetails[k].SLAResponseValue);
cmdSLA.Parameters.AddWithValue("@priority_RespondType", SLA.sLATargetDetails[k].SLAResponseType);
cmdSLA.Parameters.AddWithValue("@priority_ResolutionValue", SLA.sLATargetDetails[k].SLAResolveValue);
cmdSLA.Parameters.AddWithValue("@priority_ResolutionType", SLA.sLATargetDetails[k].SLAResolveType);
cmdSLA.Parameters.AddWithValue("@modified_By", UserId);
cmdSLA.Parameters.AddWithValue("@tenant_ID", TenantID);
cmdSLA.Parameters.AddWithValue("@Sla_ID", SLA.SLAId);
cmdSLA.CommandType = CommandType.StoredProcedure;
cmdSLA.ExecuteNonQuery();
}
}
}
isUpdateDone = true;
}
catch (Exception)
{
throw;
}
finally
{
if (conn != null)
{
conn.Close();
}
}
return(isUpdateDone);
}
/// <summary>
/// Get SLA details for Edit using SLAID
/// </summary>
/// <param name="tenantID"></param>
/// <param name="SLAID"></param>
/// <returns></returns>
public SLADetail GetSLADetail(int tenantID, int SLAID)
{
SLADetail objSLADetail = new SLADetail();
DataSet ds = new DataSet();
MySqlCommand cmd = new MySqlCommand();
try
{
conn.Open();
cmd.Connection = conn;
MySqlCommand cmd1 = new MySqlCommand("SP_GetSLADetailsBySLAID", conn);
cmd1.CommandType = CommandType.StoredProcedure;
cmd1.Parameters.AddWithValue("@Tenant_ID", tenantID);
cmd1.Parameters.AddWithValue("@SLA_ID", SLAID);
MySqlDataAdapter da = new MySqlDataAdapter();
da.SelectCommand = cmd1;
da.Fill(ds);
if (ds != null && ds.Tables != null)
{
if (ds.Tables[0] != null && ds.Tables[0].Rows.Count > 0)
{
objSLADetail.SLAId = Convert.ToInt16(ds.Tables[0].Rows[0]["SlaID"]);
objSLADetail.BrandName = Convert.ToString(ds.Tables[0].Rows[0]["BrandName"]);
objSLADetail.SubCategoryName = Convert.ToString(ds.Tables[0].Rows[0]["SubCategoryName"]);
objSLADetail.CategoryName = Convert.ToString(ds.Tables[0].Rows[0]["CategoryName"]);
objSLADetail.IssueTypeName = Convert.ToString(ds.Tables[0].Rows[0]["IssueTypeName"]);
objSLADetail.IsActive = Convert.ToBoolean(ds.Tables[0].Rows[0]["IsActive"]);
}
List <SLATargetDetail> sLATargetDetails = new List <SLATargetDetail>();
if (ds.Tables[1] != null && ds.Tables[1].Rows.Count > 0)
{
for (int i = 0; i < ds.Tables[1].Rows.Count; i++)
{
SLATargetDetail sLATargetDetail = new SLATargetDetail();
sLATargetDetail.SLATargetID = Convert.ToInt32(ds.Tables[1].Rows[i]["SLATargetID"]);
sLATargetDetail.PriorityID = Convert.ToInt32(ds.Tables[1].Rows[i]["PriorityID"]);
sLATargetDetail.PriorityName = Convert.ToString(ds.Tables[1].Rows[i]["PriortyName"]);
sLATargetDetail.IsActive = Convert.ToBoolean(ds.Tables[1].Rows[i]["IsActive"]);
sLATargetDetail.SLABridgeInPercantage = Convert.ToInt32(ds.Tables[1].Rows[i]["PrioritySLABreach"]);
sLATargetDetail.SLAResponseType = Convert.ToString(ds.Tables[1].Rows[i]["PriorityRespondType"]);
sLATargetDetail.SLAResponseValue = Convert.ToInt32(ds.Tables[1].Rows[i]["PriorityRespondValue"]);
sLATargetDetail.SLAResolveType = Convert.ToString(ds.Tables[1].Rows[i]["PriorityResolveType"]);
sLATargetDetail.SLAResolveValue = Convert.ToInt32(ds.Tables[1].Rows[i]["PriorityResolveValue"]);
sLATargetDetails.Add(sLATargetDetail);
}
}
objSLADetail.sLATargetDetails = sLATargetDetails;
}
}
catch (Exception)
{
throw;
}
finally
{
if (conn != null)
{
conn.Close();
}
if (ds != null)
{
ds.Dispose();
}
}
return(objSLADetail);
}
public bool UpdateSLADetails(ISLA SLA, SLADetail sLADetail, int TenantID, int UserID)
{
_SLARepository = SLA;
return(_SLARepository.UpdateSLADetails(sLADetail, TenantID, UserID));
}
