public int AddWordProvider(LiveSupport.LiveSupportModel.LeaveWord lw) { try { string sql = string.Format( " INSERT INTO [LiveSupport].[dbo].[LiveSupport_LeaveWord]" + " ([Id]" + " ,[CallerName]" + " ,[Email]" + " ,[Phone]" + ",[Subject]" + ",[Content]" + ",[IP]" + ",[CallerDate]" + ",[Senddate]" + ",[OperatorName]" + ",[AccountId]" + ",[IsReplied]" + ",[DomainName]) " + " VALUES('{0}','{1}','{2}','{3}','{4}','{5}','{6}','{7}','{8}','{9}','{10}','{11}','{12}') ", lw.Id, lw.CallerName, lw.Email, lw.Phone, lw.Subject, lw.Content, lw.Ip, lw.CallerDate, lw.Senddate, lw.OperatorName, lw.Account.AccountId,lw.IsReplied,lw.DomainName); return DBHelper.ExecuteSql(sql); } catch (Exception ex) { return 0; } }
public static bool AddWordProvider(LiveSupport.LiveSupportModel.LeaveWord lw) { int i = 0; i=Provider.AddWordProvider(lw); if (i != 0) return true; else return false; }
public override List<ChatRequestInfo> GetChatRequests(LiveSupport.DAL.Entity.Operator op) { bool cacheExists; List<ChatRequestInfo> results = new List<ChatRequestInfo>(); foreach (ChatRequestInfo req in GetCurrentRequest(out cacheExists)) { if (req.AcceptByOpereratorId == op.Id) results.Add(req); } return results; }
public void AddMessage(LiveSupport.LiveSupportModel.Message message) { string msg =string.Empty; if (API.FromSystem(message)) { msg = string.Format("<span style='color: #FF9933; FONT-SIZE: 13px'> {0}</span><br />",message.Text); //ucm.GetMessage(msg, " "); } if (message.Type == MessageType.ChatMessage_VistorToOperator) { msg = string.Format("<span style='font-family: Arial;color:#008040;font-weight: bold;font-size: 12px;'>{0} </span><br/><span style='font-family: Arial;font-size: 12px;'>{1}</span><br />", message.Source + " " + message.SentDate.ToString("hh:mm:ss"), message.Text); //ucm.GetMessage(msg, " "); } if (message.Type == MessageType.ChatMessage_OperatorToVisitor) { msg = string.Format("<span style='font-family: Arial;color:blue;font-weight: bold;font-size: 12px;'>{0} </span><br/><span style='font-family: Arial;font-size: 12px;'>{1}</span><br />", message.Source + " " + message.SentDate.ToString("hh:mm:ss"), message.Text); //ucm.GetMessage(msg, " "); } AddText(msg); wb.Document.Window.ScrollTo(wb.Document.Body.ScrollRectangle.Left, wb.Document.Body.ScrollRectangle.Height); }
void ws_GetQuickResponseByDomainNameCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetQuickResponseByDomainNameCompletedEventArgs e) { if (e.Error != null) { Trace.TraceError("ws_GetQuickResponseByDomainNameCompleted Error: " + e.Error.Message); //TODO: 通知窗体 return; } List<QuickResponseCategory> qcs = new List<QuickResponseCategory>(); foreach (var item in e.Result) { qcs.Add(Common.Convert(item) as QuickResponseCategory); } quickResponseCategorys[e.UserState.ToString()] = qcs; if (DataLoadCompleted != null) { DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.QuickResponseByDomainName)); } }
void ws_GetHistoryChatMessageCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetHistoryChatMessageCompletedEventArgs e) { if (e.Error != null) { Trace.TraceError("ws_GetHistoryChatMessageCompleted Error: " + e.Error.Message); //TODO: 通知窗体 return; } List<Message> lMessage = new List<Message>(); foreach (var item in e.Result) { lMessage.Add(Common.Convert(item) as Message); } if (AsyncCallCompleted != null) { AsyncCallCompleted(this, new AsyncCallCompletedEventArg(e)); } }
void ws_GetAccountDomainsCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetAccountDomainsCompletedEventArgs e) { if (e.Error != null) { Trace.TraceError("ws_GetAccountDomainsCompleted Error: " + e.Error.Message); //TODO: 通知窗体 return; } domainNames = new List<string>(e.Result); foreach (var item in domainNames) { GetQuickResponseByDomainName(item); } if (DataLoadCompleted != null) { DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.AccountDomains)); } }
void ws_GetLeaveWordCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetLeaveWordCompletedEventArgs e) { if (e.Error != null) { Trace.TraceError("ws_GetLeaveWordCompleted Error: " + e.Error.Message); //TODO: 通知窗体 return; } leaveWords.Clear(); foreach (var item in e.Result) { LeaveWord lw = Common.Convert(item) as LeaveWord; if (string.IsNullOrEmpty(lw.DomainName)) { List<LeaveWord> lws = new List<LeaveWord>(); lws.Add(lw); leaveWords[""] = lws; } else if (leaveWords.ContainsKey(lw.DomainName)) { leaveWords[lw.DomainName].Add(lw); } else { List<LeaveWord> lws = new List<LeaveWord>(); lws.Add(lw); leaveWords[lw.DomainName] = lws; } } if (DataLoadCompleted != null) { DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.LeaveWord)); } }
void ws_GetLeaveWordNotRepliedCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetLeaveWordNotRepliedCompletedEventArgs e) { if (e.Error != null) { Trace.TraceError("ws_GetLeaveWordNotRepliedCompleted Error: " + e.Error.Message); //TODO: 通知窗体 return; } List<LeaveWord> leaveWords = new List<LeaveWord>(); foreach (var item in e.Result) { leaveWords.Add(Common.Convert(item) as LeaveWord); } if (AsyncCallCompleted != null) { AsyncCallCompleted(this, new AsyncCallCompletedEventArg(e)); } }
void ws_LoginCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.LoginCompletedEventArgs e) { if (e.Error == null) { currentOperator = (Operator)Common.Convert(e.Result); if (currentOperator != null) { LiveSupport.OperatorConsole.LiveChatWS.AuthenticationHeader h = new LiveSupport.OperatorConsole.LiveChatWS.AuthenticationHeader(); h.OperatorId = currentOperator.OperatorId; h.OperatorSession = currentOperator.OperatorSession; ws.AuthenticationHeaderValue = h; socketHandler = new SocketHandler(); if (Properties.Settings.Default.OperatorConsole_LiveChatWS_Operator.ToLower().Contains("localhost")) { socket = socketHandler.Connect("127.0.0.1"); } else { IPHostEntry entry = Dns.GetHostEntry("lcs.zxkefu.cn"); socket = socketHandler.Connect(entry.AddressList[0].ToString()); } socketHandler.DataArrive += new EventHandler<DataArriveEventArgs>(socketHandler_DataArrive); socketHandler.Exception += new EventHandler<ExceptionEventArgs>(socketHandler_Exception); socketHandler.SendPacket(socket, new LoginAction(currentOperator.OperatorId)); fireConnectStateChange(ConnectionState.Connected, "登录成功"); timerAction = TimerAction.HeartBeat; timer.Enabled = true; ws.GetSystemAdvertiseAsync(productVersion, Guid.NewGuid()); ws.GetLeaveWordAsync(Guid.NewGuid()); ws.GetAllVisitorsAsync(currentOperator.AccountId, Guid.NewGuid()); ws.GetAllOperatorsAsync(Guid.NewGuid()); ws.GetAccountDomainsAsync(Guid.NewGuid()); //Disable the timer checkNewChangesTimer.Enabled = true; } else { fireConnectStateChange(ConnectionState.Disconnected, "登录失败,登录信息输入错误"); } } else { fireConnectStateChange(ConnectionState.Disconnected, "登录失败," + e.Error.Message); } }
public int UpdateOperator(LiveSupport.LiveSupportModel.Operator op) { throw new NotImplementedException(); }
public void RecieveMessage(LiveSupport.LiveSupportModel.Message message) { if (!this.IsDisposed && receiveMessage) { chatMessageViewerControl1.AddMessage(message); if (!this.ringToolStripMenuItem.Checked) { PlayMsgSound(); } if (!this.flashToolStripMenuItem.Checked) { API.FlashWindowEx(this.Handle); } } }
public void SendMessage(LiveSupport.LiveSupportModel.Message msg) { msg.Text = "Echo > " + msg.Text; NewMessage(this, new ChatMessageEventArgs(msg)); }
public void NewSession(LiveSupport.LiveSupportModel.VisitSession session) { Sessions.Add(session); }
void ws_SendMessageCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.SendMessageCompletedEventArgs e) { if (e.Error != null) { Trace.TraceError("ws_SendMessageCompleted Error: " + e.Error.Message); //TODO: 通知窗体 return; } if (AsyncCallCompleted != null) { AsyncCallCompleted(this, new AsyncCallCompletedEventArg(e)); } }
void ws_GetAllOperatorsCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetAllOperatorsCompletedEventArgs e) { if (e.Error != null) { Trace.TraceError("ws_GetAllOperatorsCompleted Error: " + e.Error.Message); //TODO: 通知窗体 return; } List<Operator> ops = new List<Operator>(); for (int i = 0; i < e.Result.Length; i++) { ops.Add((Operator)Common.Convert(e.Result[i])); } operators = ops; if (DataLoadCompleted != null) { DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.Operators)); } }
public void AddChat(LiveSupport.LiveSupportModel.Chat chatRequest) { throw new NotImplementedException(); }
void ws_GetSystemAdvertiseCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetSystemAdvertiseCompletedEventArgs e) { if (e.Error != null) { Trace.TraceError("ws_GetSystemAdvertiseCompleted Error: " + e.Error.Message); //TODO: 通知窗体 return; } foreach (var item in e.Result) { systemAdvertise.Add(Common.Convert(item) as SystemAdvertise); } if (DataLoadCompleted != null) { DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.SystemAdvertise)); } }
public int CloseChat(LiveSupport.LiveSupportModel.Chat chat) { throw new NotImplementedException(); }