public int AddWordProvider(LiveSupport.LiveSupportModel.LeaveWord lw)
{
try
{
string sql = string.Format(
" INSERT INTO [LiveSupport].[dbo].[LiveSupport_LeaveWord]"
+ " ([Id]"
+ " ,[CallerName]"
+ " ,[Email]"
+ " ,[Phone]"
+ ",[Subject]"
+ ",[Content]"
+ ",[IP]"
+ ",[CallerDate]"
+ ",[Senddate]"
+ ",[OperatorName]"
+ ",[AccountId]"
+ ",[IsReplied]"
+ ",[DomainName]) "
+ " VALUES('{0}','{1}','{2}','{3}','{4}','{5}','{6}','{7}','{8}','{9}','{10}','{11}','{12}') ", lw.Id, lw.CallerName, lw.Email, lw.Phone, lw.Subject, lw.Content, lw.Ip, lw.CallerDate, lw.Senddate, lw.OperatorName, lw.Account.AccountId,lw.IsReplied,lw.DomainName);
return DBHelper.ExecuteSql(sql);
}
catch (Exception ex)
{
return 0;
}
}
public static bool AddWordProvider(LiveSupport.LiveSupportModel.LeaveWord lw)
{
int i = 0;
i=Provider.AddWordProvider(lw);
if (i != 0)
return true;
else
return false;
}
public override List<ChatRequestInfo> GetChatRequests(LiveSupport.DAL.Entity.Operator op)
{
bool cacheExists;
List<ChatRequestInfo> results = new List<ChatRequestInfo>();
foreach (ChatRequestInfo req in GetCurrentRequest(out cacheExists))
{
if (req.AcceptByOpereratorId == op.Id)
results.Add(req);
}
return results;
}
public void AddMessage(LiveSupport.LiveSupportModel.Message message)
{
string msg =string.Empty;
if (API.FromSystem(message))
{
msg = string.Format("<span style='color: #FF9933; FONT-SIZE: 13px'> {0}</span><br />",message.Text);
//ucm.GetMessage(msg, " ");
}
if (message.Type == MessageType.ChatMessage_VistorToOperator)
{
msg = string.Format("<span style='font-family: Arial;color:#008040;font-weight: bold;font-size: 12px;'>{0} </span><br/><span style='font-family: Arial;font-size: 12px;'>{1}</span><br />", message.Source + " " + message.SentDate.ToString("hh:mm:ss"), message.Text);
//ucm.GetMessage(msg, " ");
}
if (message.Type == MessageType.ChatMessage_OperatorToVisitor)
{
msg = string.Format("<span style='font-family: Arial;color:blue;font-weight: bold;font-size: 12px;'>{0} </span><br/><span style='font-family: Arial;font-size: 12px;'>{1}</span><br />", message.Source + " " + message.SentDate.ToString("hh:mm:ss"), message.Text);
//ucm.GetMessage(msg, " ");
}
AddText(msg);
wb.Document.Window.ScrollTo(wb.Document.Body.ScrollRectangle.Left, wb.Document.Body.ScrollRectangle.Height);
}
void ws_GetQuickResponseByDomainNameCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetQuickResponseByDomainNameCompletedEventArgs e)
{
if (e.Error != null)
{
Trace.TraceError("ws_GetQuickResponseByDomainNameCompleted Error: " + e.Error.Message);
//TODO: 通知窗体
return;
}
List<QuickResponseCategory> qcs = new List<QuickResponseCategory>();
foreach (var item in e.Result)
{
qcs.Add(Common.Convert(item) as QuickResponseCategory);
}
quickResponseCategorys[e.UserState.ToString()] = qcs;
if (DataLoadCompleted != null)
{
DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.QuickResponseByDomainName));
}
}
void ws_GetHistoryChatMessageCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetHistoryChatMessageCompletedEventArgs e)
{
if (e.Error != null)
{
Trace.TraceError("ws_GetHistoryChatMessageCompleted Error: " + e.Error.Message);
//TODO: 通知窗体
return;
}
List<Message> lMessage = new List<Message>();
foreach (var item in e.Result)
{
lMessage.Add(Common.Convert(item) as Message);
}
if (AsyncCallCompleted != null)
{
AsyncCallCompleted(this, new AsyncCallCompletedEventArg(e));
}
}
void ws_GetAccountDomainsCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetAccountDomainsCompletedEventArgs e)
{
if (e.Error != null)
{
Trace.TraceError("ws_GetAccountDomainsCompleted Error: " + e.Error.Message);
//TODO: 通知窗体
return;
}
domainNames = new List<string>(e.Result);
foreach (var item in domainNames)
{
GetQuickResponseByDomainName(item);
}
if (DataLoadCompleted != null)
{
DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.AccountDomains));
}
}
void ws_GetLeaveWordCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetLeaveWordCompletedEventArgs e)
{
if (e.Error != null)
{
Trace.TraceError("ws_GetLeaveWordCompleted Error: " + e.Error.Message);
//TODO: 通知窗体
return;
}
leaveWords.Clear();
foreach (var item in e.Result)
{
LeaveWord lw = Common.Convert(item) as LeaveWord;
if (string.IsNullOrEmpty(lw.DomainName))
{
List<LeaveWord> lws = new List<LeaveWord>();
lws.Add(lw);
leaveWords[""] = lws;
}
else if (leaveWords.ContainsKey(lw.DomainName))
{
leaveWords[lw.DomainName].Add(lw);
}
else
{
List<LeaveWord> lws = new List<LeaveWord>();
lws.Add(lw);
leaveWords[lw.DomainName] = lws;
}
}
if (DataLoadCompleted != null)
{
DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.LeaveWord));
}
}
void ws_GetLeaveWordNotRepliedCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetLeaveWordNotRepliedCompletedEventArgs e)
{
if (e.Error != null)
{
Trace.TraceError("ws_GetLeaveWordNotRepliedCompleted Error: " + e.Error.Message);
//TODO: 通知窗体
return;
}
List<LeaveWord> leaveWords = new List<LeaveWord>();
foreach (var item in e.Result)
{
leaveWords.Add(Common.Convert(item) as LeaveWord);
}
if (AsyncCallCompleted != null)
{
AsyncCallCompleted(this, new AsyncCallCompletedEventArg(e));
}
}
void ws_LoginCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.LoginCompletedEventArgs e)
{
if (e.Error == null)
{
currentOperator = (Operator)Common.Convert(e.Result);
if (currentOperator != null)
{
LiveSupport.OperatorConsole.LiveChatWS.AuthenticationHeader h = new LiveSupport.OperatorConsole.LiveChatWS.AuthenticationHeader();
h.OperatorId = currentOperator.OperatorId;
h.OperatorSession = currentOperator.OperatorSession;
ws.AuthenticationHeaderValue = h;
socketHandler = new SocketHandler();
if (Properties.Settings.Default.OperatorConsole_LiveChatWS_Operator.ToLower().Contains("localhost"))
{
socket = socketHandler.Connect("127.0.0.1");
}
else
{
IPHostEntry entry = Dns.GetHostEntry("lcs.zxkefu.cn");
socket = socketHandler.Connect(entry.AddressList[0].ToString());
}
socketHandler.DataArrive += new EventHandler<DataArriveEventArgs>(socketHandler_DataArrive);
socketHandler.Exception += new EventHandler<ExceptionEventArgs>(socketHandler_Exception);
socketHandler.SendPacket(socket, new LoginAction(currentOperator.OperatorId));
fireConnectStateChange(ConnectionState.Connected, "登录成功");
timerAction = TimerAction.HeartBeat;
timer.Enabled = true;
ws.GetSystemAdvertiseAsync(productVersion, Guid.NewGuid());
ws.GetLeaveWordAsync(Guid.NewGuid());
ws.GetAllVisitorsAsync(currentOperator.AccountId, Guid.NewGuid());
ws.GetAllOperatorsAsync(Guid.NewGuid());
ws.GetAccountDomainsAsync(Guid.NewGuid());
//Disable the timer checkNewChangesTimer.Enabled = true;
}
else
{
fireConnectStateChange(ConnectionState.Disconnected, "登录失败，登录信息输入错误");
}
}
else
{
fireConnectStateChange(ConnectionState.Disconnected, "登录失败，" + e.Error.Message);
}
}
public int UpdateOperator(LiveSupport.LiveSupportModel.Operator op)
{
throw new NotImplementedException();
}
public void RecieveMessage(LiveSupport.LiveSupportModel.Message message)
{
if (!this.IsDisposed && receiveMessage)
{
chatMessageViewerControl1.AddMessage(message);
if (!this.ringToolStripMenuItem.Checked)
{
PlayMsgSound();
}
if (!this.flashToolStripMenuItem.Checked)
{
API.FlashWindowEx(this.Handle);
}
}
}
public void SendMessage(LiveSupport.LiveSupportModel.Message msg)
{
msg.Text = "Echo > " + msg.Text;
NewMessage(this, new ChatMessageEventArgs(msg));
}
public void NewSession(LiveSupport.LiveSupportModel.VisitSession session)
{
Sessions.Add(session);
}
void ws_SendMessageCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.SendMessageCompletedEventArgs e)
{
if (e.Error != null)
{
Trace.TraceError("ws_SendMessageCompleted Error: " + e.Error.Message);
//TODO: 通知窗体
return;
}
if (AsyncCallCompleted != null)
{
AsyncCallCompleted(this, new AsyncCallCompletedEventArg(e));
}
}
void ws_GetAllOperatorsCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetAllOperatorsCompletedEventArgs e)
{
if (e.Error != null)
{
Trace.TraceError("ws_GetAllOperatorsCompleted Error: " + e.Error.Message);
//TODO: 通知窗体
return;
}
List<Operator> ops = new List<Operator>();
for (int i = 0; i < e.Result.Length; i++)
{
ops.Add((Operator)Common.Convert(e.Result[i]));
}
operators = ops;
if (DataLoadCompleted != null)
{
DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.Operators));
}
}
public void AddChat(LiveSupport.LiveSupportModel.Chat chatRequest)
{
throw new NotImplementedException();
}
void ws_GetSystemAdvertiseCompleted(object sender, LiveSupport.OperatorConsole.LiveChatWS.GetSystemAdvertiseCompletedEventArgs e)
{
if (e.Error != null)
{
Trace.TraceError("ws_GetSystemAdvertiseCompleted Error: " + e.Error.Message);
//TODO: 通知窗体
return;
}
foreach (var item in e.Result)
{
systemAdvertise.Add(Common.Convert(item) as SystemAdvertise);
}
if (DataLoadCompleted != null)
{
DataLoadCompleted(this, new DataLoadCompletedEventArgs(DataLoadEventType.SystemAdvertise));
}
}
public int CloseChat(LiveSupport.LiveSupportModel.Chat chat)
{
throw new NotImplementedException();
}
