// GET: TicketDetailsAdmin
public ActionResult Details(string trackingId)
{
try
{
if (!string.IsNullOrEmpty(trackingId))
{
if (!_displayTickets.CheckTrackingIdExists(trackingId))
{
return(RedirectToAction("Dashboard", "AdminDashboard"));
}
var ticket = _displayTickets.TicketsDetailsbyticketId(trackingId);
ticket.EscalatedUser = _userMaster.GetTicketEscalatedToUserNames(ticket.TicketId);
ticket.ListofPriority = _priority.GetAllPrioritySelectListItem();
ticket.ListofStatus = _status.GetAllStatusWithoutOverdueandEscalationSelectListItem();
ticket.ListofCategory = _category.GetAllActiveSelectListItemCategory();
ticket.TicketLockStatus = _tickets.GetTicketLockStatus(ticket.TicketId);
ticket.CategoryId = ticket.CategoryId;
ticket.TicketReply = new TicketReplyModel()
{
Message = string.Empty,
TicketId = ticket.TicketId,
TrackingId = ticket.TrackingId,
};
var listofTicketreply = _ticketsReply.ListofHistoryTicketReplies(trackingId);
if (listofTicketreply != null)
{
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofReplyAttachment = _attachments.GetListReplyAttachmentsByAttachmentId(ticket.TicketId),
ListofTicketreply = listofTicketreply
};
ticket.ListofAttachments = ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticket.TicketId);
}
else
{
ticket.ViewMainModel = null;
}
return(View(ticket));
}
return(RedirectToAction("Dashboard", "AdminDashboard"));
}
catch (Exception)
{
throw;
}
}
public ActionResult Print()
{
try
{
if (!string.IsNullOrEmpty(Convert.ToString(TempData["Print_TrackingId"])))
{
var ticket = _displayTickets.TicketsDetailsbyticketId(Convert.ToString(TempData["Print_TrackingId"]));
ticket.TicketReply = new TicketReplyModel();
var listofTicketreply = _ticketsReply.ListofHistoryTicketReplies(Convert.ToString(TempData["Print_TrackingId"]));
if (listofTicketreply != null)
{
ticket.ViewMainModel = new ViewTicketReplyMainModel();
ticket.ViewMainModel.ListofTicketreply = listofTicketreply;
}
else
{
ticket.ViewMainModel = null;
}
return(View(ticket));
}
else
{
return(View(new DisplayTicketViewModel()
{
TrackingId = string.Empty
}));
}
}
catch (Exception)
{
throw;
}
}
// GET: TicketDetails
public ActionResult Details(string trackingId)
{
try
{
if (!string.IsNullOrEmpty(trackingId))
{
if (!_displayTickets.CheckTrackingIdExists(trackingId))
{
return(RedirectToAction("Dashboard", "UserDashboard"));
}
var ticket = _displayTickets.TicketsDetailsbyticketId(trackingId);
ticket.ListofPriority = _priority.GetAllPrioritySelectListItem();
ticket.ListofStatus = _status.GetAllStatusSelectListItem();
ticket.TicketLockStatus = _tickets.GetTicketLockStatus(ticket.TicketId);
ticket.TicketReply = new TicketReplyModel()
{
Message = string.Empty,
TicketId = ticket.TicketId,
TrackingId = ticket.TrackingId,
};
var listofTicketreply = _ticketsReply.ListofHistoryTicketReplies(trackingId);
if (listofTicketreply != null)
{
ticket.ViewMainModel = new ViewTicketReplyMainModel();
ticket.ViewMainModel.ListofReplyAttachment = _attachments.GetListReplyAttachmentsByAttachmentId(ticket.TicketId);
ticket.ViewMainModel.ListofTicketreply = listofTicketreply;
ticket.ListofAttachments = ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticket.TicketId);
}
else
{
ticket.ViewMainModel = null;
}
return(View(ticket));
}
return(RedirectToAction("Dashboard", "UserDashboard"));
}
catch (Exception)
{
throw;
}
}
