public IActionResult ViewTicket(int id)
{
HelpdeskTicket ticket = _helpdeskProvider.GetTicket(id);
if (ticket == null)
{
GrowlAdd(Languages.LanguageStrings.TicketNotFound);
return(RedirectToAction(nameof(FindTicket), Name));
}
return(View(GetTicketViewModel(ticket)));
}
private ViewTicketViewModel GetTicketViewModel(HelpdeskTicket ticket)
{
List <ViewTicketResponseViewModel> messages = new List <ViewTicketResponseViewModel>();
foreach (HelpdeskTicketMessage item in ticket.Messages)
{
messages.Add(new ViewTicketResponseViewModel(item.DateCreated, item.UserName, FormatTextForDisplay(item.Message)));
}
return(new ViewTicketViewModel(GetModelData(),
ticket.Id, ticket.Priority.Description,
ticket.Department.Description, ticket.Status.Description,
ticket.Key, ticket.Subject, ticket.DateCreated, ticket.DateLastUpdated,
ticket.CreatedBy, ticket.LastReplier, messages));
}
public IActionResult ViewTicket(string email, string ticketKey)
{
if (!_settings.ShowTickets)
{
return(RedirectToAction(nameof(Index), Name));
}
HelpdeskTicket ticket = _helpdeskProvider.GetTicket(email, ticketKey);
if (ticket == null)
{
GrowlAdd(Languages.LanguageStrings.TicketNotFound);
return(RedirectToAction(nameof(FindTicket), Name));
}
return(View(GetTicketViewModel(ticket)));
}
private async Task <Unit> AddHelpdeskHistory(HelpdeskTicket TicketDetails, UserModel request)
{
await _mediator.Send(new CreateTicketHistoryCommand
{
TicketHistory = new TicketHistoryCreateModel
{
Response = Constants.NewTicketHistoryResponse,
Status = TicketDetails.StatusId,
TicketId = TicketDetails.TicketId,
TicketNumber = TicketDetails.TicketNumber,
ElapsedTime = 0,
},
User = request
});
return(Unit.Value);
}
public IActionResult TicketRespond(TicketResponseViewModel model)
{
if (!_settings.ShowTickets)
{
return(RedirectToAction(nameof(Index), Name));
}
HelpdeskTicket ticket = _helpdeskProvider.GetTicket(model.Id);
if (ticket == null)
{
return(RedirectToAction(nameof(FindTicket), Name));
}
_helpdeskProvider.TicketRespond(ticket, model.Name, model.Message);
return(RedirectToAction(nameof(ViewTicket), Name, new { id = model.Id }));
}
public IActionResult FindTicket(FindTicketViewModel model)
{
if (model == null)
{
throw new ArgumentNullException(nameof(model));
}
if (!_settings.ShowTickets)
{
return(RedirectToAction(nameof(Index), Name));
}
if (!Shared.Utilities.IsValidEmail(model.Email))
{
ModelState.AddModelError(nameof(model.Email), Languages.LanguageStrings.InvalidEmailAddress);
}
HelpdeskCacheItem helpdeskCache = GetCachedHelpdeskItem(true);
if (_settings.ShowCaptchaText && helpdeskCache.Requests > 1)
{
if (!model.CaptchaText.Equals(helpdeskCache.CaptchaText, StringComparison.CurrentCultureIgnoreCase))
{
ModelState.AddModelError(nameof(model.CaptchaText), Languages.LanguageStrings.CodeNotValid);
}
}
if (ModelState.IsValid)
{
HelpdeskTicket ticket = _helpdeskProvider.GetTicket(model.Email, model.Key);
if (ticket != null)
{
return(RedirectToAction(nameof(ViewTicket), Name, new { ticket.Id }));
}
GrowlAdd(Languages.LanguageStrings.TicketNotFound);
}
return(View(GetFindTicketViewModel()));
}
