private void StartRun()
{
string _Subject = GetSubject();
string _strPath = GetAttachpath();
string _strPromt = "Обробка закінчена";
Outlook.Application objOutlook = new Outlook.Application();
Outlook.Explorer _actExplorer = objOutlook.Application.ActiveExplorer();
Outlook.Stores stores = objOutlook.Application.Session.Stores;
if (_actExplorer == null)
{
ToolStripStatusLabel1.Text = "OutLook not running!";
return;
}
Outlook.Store storework = null;
for (int i = 1; i <= stores.Count; i++)
{
if (stores[i].DisplayName == GetStore())
{
storework = stores[i];
break;
}
}
if (storework == null)
{
ToolStripStatusLabel1.Text = "OutLook store:" + GetStore() + "not found!";
return;
}
Outlook.MAPIFolder inBox = storework.GetDefaultFolder(Outlook.OlDefaultFolders.olFolderInbox);
Outlook.Items inBoxItems = inBox.Items; //Outlook.MAPIFolder inBox
Outlook.MAPIFolder OutBoxSubject = null;
foreach (Outlook.Folder folder in inBox.Folders)
{
if (folder.Name.Equals(_Subject))
{
OutBoxSubject = folder;
}
}
if (OutBoxSubject == null)
{
OutBoxSubject = inBox.Folders.Add(_Subject);
}
ToolStripStatusLabel1.Text = "Вхідних : " + inBoxItems.Count;
//inBoxItems = inBoxItems.Restrict( " [Unread] = true");
inBoxItems = inBoxItems.Restrict("[Subject] = " + _Subject + "");
ToolStripStatusLabel2.Visible = true;
ToolStripStatusLabel3.Visible = true;
ToolStripProgressBarMain.Visible = true;
ToolStripProgressBarMain.Maximum = inBoxItems.Count;
ToolStripProgressBarMain.Value = 0;
try
{
// BASIC CICLE
SetRunStage(true);
int _allattachment = 0, _allmail = 1;
for (int i = inBoxItems.Count; i > 0; i--)
{
Application.DoEvents();
Outlook.MailItem workLetter = inBoxItems[i] as Outlook.MailItem;
ToolStripStatusLabel3.Text = "Обробка листа: " + _allmail++;
ToolStripProgressBarMain.Value++;
Application.DoEvents();
if (!GetRunStage())
{
_strPromt = "Обробка перервана";
break;
}
Application.DoEvents();
if (workLetter.Subject == _Subject)
{
if (workLetter.Attachments.Count > 0)
{
string _folder = "";
_allattachment++;
for (int j = 1; j <= workLetter.Attachments.Count; j++)
{
_folder = MakeFolderForAttacment(workLetter.Attachments[j].FileName);
if (!Directory.Exists(_folder))
{
Directory.CreateDirectory(_folder);
}
workLetter.Attachments[j].SaveAsFile(Path.Combine(_folder + "\\" + workLetter.Attachments[j].FileName));
ToolStripStatusLabel2.Text = "Оброблено вкладень: " + _allattachment;
}
workLetter.Move(OutBoxSubject);
}
else
{
workLetter.Delete();
}
}
}
}// end try
catch (Exception ex)
{
string errorInfo = (string)ex.Message
.Substring(0, 11);
if (errorInfo == "Cannot save")
{
MessageBox.Show(@"Bad folder to a save attacment");
}
MessageBox.Show(ex.Message);
_strPromt = "OutLook was lost!";
}
// finally
{
EndRun(_strPromt);
inBoxItems = null;
objOutlook = null;
}
}
public void OnConvertButton(Office.IRibbonControl control)
{
StagingTicket ticket = new StagingTicket();
Outlook.Application application = new Outlook.Application();
Outlook.NameSpace ns = application.GetNamespace("MAPI");
//get selected outlook object / mail item
Object selectedObject = application.ActiveExplorer().Selection[1];
Outlook.MailItem selectedMail = (Outlook.MailItem)selectedObject;
//in case a email object si selected run the workflow
if (selectedObject != null)
{
//1. invoke web service
try
{
//instanciate service and invoke it create the ticket and to receive the ticket reference (ID)
Remedy2OutlookService service = new Remedy2OutlookService();
ticket = service.invoke(selectedMail);
}
catch (Exception ex)
{
string path = AppDomain.CurrentDomain.BaseDirectory + @"\temp";
if (!Directory.Exists(path))
{
Directory.CreateDirectory(path);
}
using (System.IO.StreamWriter file = new System.IO.StreamWriter(path + @"\errors.log", true))
{
file.WriteLine(DateTime.Now.ToString() + " - " + ex.Message + "\n" + ex.ToString());
}
// display an error message
MessageBox.Show(ex.Message, Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Error);
}
//2. open submitted ticket in browser or display info/warn/error messages
if (Properties.Settings.Default.OpenInBrowser && ticket.wid != null)
{
dynamic ie = Activator.CreateInstance(Type.GetTypeFromProgID("InternetExplorer.Application"));
string url = Properties.Settings.Default.AppConsoleURL;
if (url.EndsWith("/"))
{
url.Remove(url.Length - 1);
}
if (url.IndexOf("?", 0) > 0)
{
url += "&eid=" + ticket.wid;
}
else
{
url += "?eid=" + ticket.wid;
}
ie.AddressBar = false;
ie.MenuBar = false;
ie.ToolBar = false;
ie.Visible = true;
ie.Navigate2(url);
}
else
{
if (ticket.wid != null && String.Equals(ticket.sts, "done"))
{
MessageBox.Show("Remedy workflow ticket has been created: " + ticket.wid, Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Information);
}
else if (ticket.rid != null && String.Equals(ticket.sts, "open"))
{
MessageBox.Show("Selected email is transferred to Remedy into the staging record [" + ticket.rid + "] but the fulfillment ticket was not created due to an error or misconfiguration.\n\nContact your Administrator!", Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Warning);
}
else if (String.Equals(ticket.sts, "error") && ticket.log != null)
{
MessageBox.Show("Remedy workflow error: " + ticket.log + ".\n\nContact your Administrator!", Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Error);
}
}
//3. mark selected email as read
if (Properties.Settings.Default.ReadMail && ticket.wid != null)
{
selectedMail.UnRead = false;
selectedMail.Save();
}
//4. insert reference ticket number in the
if (Properties.Settings.Default.InsertInSubject && ticket.wid != null)
{
selectedMail.Subject = ticket.wid + ": " + selectedMail.Subject;
selectedMail.Save();
}
//5. copy selected email item into Backup MAPI folder (if not exist will be created)
if (Properties.Settings.Default.BackupMail && ticket.wid != null)
{
Outlook.Folder inbox = ns.GetDefaultFolder(Outlook.OlDefaultFolders.olFolderInbox) as Outlook.Folder;
Outlook.MAPIFolder backup = null;
foreach (Outlook.MAPIFolder subfolder in inbox.Folders)
{
if (String.Equals(subfolder.Name, "Backup"))
{
backup = subfolder;
break;
}
}
if (backup == null)
{
try
{
backup = inbox.Folders.Add("Backup", Outlook.OlDefaultFolders.olFolderInbox);
}
catch (Exception ex)
{
MessageBox.Show("Error trying to create Backup MAPI folder: " + ex.Message + ".\n\nContact your Administrator or create it manually!", Application.ProductName, MessageBoxButtons.OK, MessageBoxIcon.Error);
}
}
if (backup != null)
{
Outlook.MailItem copyMail = selectedMail.Copy();
copyMail.Move(backup);
}
if (inbox != null)
{
Marshal.ReleaseComObject(inbox);
}
if (backup != null)
{
Marshal.ReleaseComObject(backup);
}
}
//6. delete selected email item
if (Properties.Settings.Default.RemoveMail && ticket.wid != null)
{
selectedMail.Delete();
}
}
}
private static void ProcessEmail(Outlook.MailItem email)
{
bool ok = true;
try
{
if (email.Sender is null)
{
ok = false;
}
}
catch (Exception ex)
{
Log.Error(ex);
ok = false;
}
InTouchContact mailContact = null;
Outlook.ContactItem contact = null;
try
{
contact = InTouch.Contacts.FindContactFromEmailAddress(email.Sender.Address);
}
catch (InvalidComObjectException ex)
{
Log.Error(ex);
}
if (contact is object)
{
mailContact = new InTouchContact(contact);
}
else
{
ok = false;
}
if (mailContact is null)
{
ok = false;
}
if (ok)
{
//If unread the process delivery option else process read option.
if (email.UnRead)
{
switch (mailContact.DeliveryAction)
{
case EmailAction.None: //Don't do anything to the email.
Log.Message("Move Email : Delivery Action set to None. " + email.Sender.Address);
break;
case EmailAction.Delete: //Delete the email if it is passed its action date.
Log.Message("Move Email : Deleting email from " + email.Sender.Address);
email.Delete();
break;
case EmailAction.Move: //Move the email if its passed its action date.
Log.Message("Move Email : Moving email from " + email.Sender.Address);
MoveEmailToFolder(mailContact.InboxPath, email);
break;
case EmailAction.Junk:
Log.Message("Move Email to Junk: Moving email from " + email.Sender.Address);
email.Move(Globals.ThisAddIn.Application.Session.GetDefaultFolder(Outlook.OlDefaultFolders.olFolderJunk));
break;
}
}
else
{
switch (mailContact.ReadAction)
{
case EmailAction.None: //Don't do anything to the email.
Log.Message("Move Email : Read Action set to None. " + email.Sender.Address);
break;
case EmailAction.Delete: //Delete the email.
Log.Message("Move Email : Deleting email from " + email.Sender.Address);
email.Delete();
break;
case EmailAction.Move: //Move the email.
Log.Message("Move Email : Moving email from " + email.Sender.Address);
MoveEmailToFolder(mailContact.InboxPath, email);
break;
case EmailAction.Junk:
Log.Message("Move Email to Junk: Moving email from " + email.Sender.Address);
email.Move(Globals.ThisAddIn.Application.Session.GetDefaultFolder(Outlook.OlDefaultFolders.olFolderJunk));
break;
}
}
mailContact.SaveAndDispose();
}
else
{
//Get the 'On Behalf' property from the email.
string onBehalfEmailAddress;
try
{
Outlook.PropertyAccessor mapiPropertyAccessor;
string propertyName = "http://schemas.microsoft.com/mapi/proptag/0x0065001F";
mapiPropertyAccessor = email.PropertyAccessor;
onBehalfEmailAddress = mapiPropertyAccessor.GetProperty(propertyName).ToString();
if (mapiPropertyAccessor is object)
{
Marshal.ReleaseComObject(mapiPropertyAccessor);
}
}
catch (Exception ex)
{
Log.Error(ex);
}
try
{
if (email is object)
{
if (email.SenderEmailAddress is object)
{
Log.Message("Move Email : No Contact for " + email.SenderEmailAddress);
}
else
{
Log.Message("Move Email : No Contact (detatched object?)");
}
}
else
{
Log.Message("Move Email : No email object");
}
//Op.LogMessage("SenderName : " + email.SenderName);
//Op.LogMessage("SentOnBehalfOfName : " + email.SentOnBehalfOfName);
//Op.LogMessage("ReplyRecipientNames: " + email.ReplyRecipientNames);
//Op.LogMessage("On Behalf: " + onBehalfEmailAddress);
//Op.LogMessage("");
}
catch (Exception ex)
{
Log.Error(ex);
}
//Log the details.
}
if (email is object)
{
Marshal.ReleaseComObject(email);
}
if (contact is object)
{
Marshal.ReleaseComObject(contact);
}
}
void Inspectors_NewInspector(Microsoft.Office.Interop.Outlook.Inspector Inspector)
{
Outlook.MailItem mailItem = Inspector.CurrentItem as Outlook.MailItem;
try
{
if ((mailItem == null) || (mailItem.EntryID == null))
{
return;
}
Outlook.Folder parentFolder = mailItem.Parent as Outlook.Folder;
if (parentFolder.Name != "Caixa de Entrada")
{
return;
}
if (mailItem.Categories == null || !mailItem.Categories.Contains("#"))
{
return;
}
if (!this.BuscarPorEmail(getSenderEmailAddress(mailItem)))
{
MessageBox.Show("Email de contato de cliente não econtrado!"
+ "\n\nTicket não pode ser cadastrado!", "Ticket.OutlookAddIn", MessageBoxButtons.OK, MessageBoxIcon.Warning);
return;
}
if (MessageBox.Show("Contato: " + emailSender
+ "\n\nCliente: " + customerAbrev
+ "\n\nCriar Ticket #?", "Ticket.OutlookAddIn", MessageBoxButtons.YesNo,
MessageBoxIcon.Question) == DialogResult.No)
{
return;
}
Outlook.MAPIFolder inBox = (Outlook.MAPIFolder) this.Application.
ActiveExplorer().Session.GetDefaultFolder(Outlook.OlDefaultFolders.olFolderInbox);
Outlook.MAPIFolder destFolder = inBox.Folders["_Tickets"];
//mailItem.Body += "\n\n# Ticket";
mailItem.Categories = "#; Novo; " + customerAbrev;
mailItem.Save();
mailItem = mailItem.Move(destFolder);
string msg = string.Empty;
this.GravarTicket(ref mailItem, ref msg);
if (msg != string.Empty)
{
MessageBox.Show("Erro:\n\n" + msg, "Ticket.OutlookAddIn", MessageBoxButtons.OK, MessageBoxIcon.Error);
return;
}
}
catch (Exception ex)
{
System.Windows.Forms.MessageBox.Show(ex.Message);
}
#endregion
}