public void SendStatusChangeRequestBreak(string breakReason)
{
try
{
IsBreakRequest = ardsHandler.BreakRequest(breakReason);
if (!IsBreakRequest)
{
return;
}
if (AgentCurrentState.GetType() != typeof(AgentIdle))
{
return;
}
IsBreakRequest = false;
AgentCurrentState = new AgentBreak();
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "SendStatusChangeRequestBreak", exception, Logger.LogLevel.Error);
}
}
private void InitializeArdsEvent()
{
try
{
ardsHandler.OnStatusUpdatedMessage += (s) =>
{
try
{
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "OnStatusUpdatedMessage", exception, Logger.LogLevel.Error);
}
};
#region Breake
ardsHandler.OnSendResourceChangeBreakCompleted += (s) =>
{
try
{
AgentCurrentState = new AgentBreak();
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "OnSendResourceChangeBreakCompleted", exception, Logger.LogLevel.Error);
}
};
ardsHandler.OnSendStatusChangeRequestBreakCompleted += (s) =>
{
try
{
if (s.Command == WorkflowResultCode.ACDS301 || s.Command == WorkflowResultCode.ACDS4032)
{
AgentCurrentState = new AgentBreak();
ardsHandler.ResourceStatusChangeBreak(Auth, CallSessionId);
}
UiState.ShowNotifications(s);
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "OnSendStatusChangeRequestBreakCompleted", exception, Logger.LogLevel.Error);
}
};
ardsHandler.OnCancelBreakRequestCompleted += (s) =>
{
try
{
UiState.CancelBreakRequest(s);
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "OnCancelBreakRequestCompleted", exception, Logger.LogLevel.Error);
}
};
#endregion Breake
#region Reregistor
ardsHandler.OnResourceRegistrationCompleted += (s) =>
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "OnResourceRegistrationCompleted", Logger.LogLevel.Debug);
};
#endregion Reregistor
#region StatusChangeRequestIdel
ardsHandler.OnSendStatusChangeRequestIdelCompleted += (s) =>
{
try
{
switch (s.Command)
{
case WorkflowResultCode.ACDS4033:
{
ardsHandler.ResourceModeChange(Auth, CallSessionId);
}
break;
case WorkflowResultCode.ACDS403:
{
UiState.InAgentIdleState(_agentPvState);
}
break;
case WorkflowResultCode.ACDS301:
case WorkflowResultCode.ACDS4032:
{
AgentCurrentState = new AgentBreak();
ardsHandler.ResourceStatusChangeBreak(Auth, CallSessionId);
}
break;
}
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "OnSendStatusChangeRequestIdelCompleted", exception, Logger.LogLevel.Error);
}
};
#endregion StatusChangeRequestIdel
#region Mode
ardsHandler.OnSendModeChangeRequestOutboundCompleted += (s) =>
{
if (s.Command == WorkflowResultCode.ACDS501)
{
ardsHandler.ResourceModeChange(Auth, CallSessionId);
}
else
{
UiState.OnSendModeChangeRequestOutbound(s);
}
};
ardsHandler.OnSendModeChangeRequestInboundCompleted += (s) =>
{
if (s.Command == WorkflowResultCode.ACDS501)
{
ardsHandler.ResourceModeChange(Auth, CallSessionId);
}
else
{
UiState.OnSendModeChangeRequestInbound(s);
}
};
ardsHandler.OnResourceModeChanged += (r) =>
{
try
{
AgentMode = AgentReqMode;
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "OnResourceModeChanged", exception, Logger.LogLevel.Error);
}
};
#endregion
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "InitializeArdsEvent", exception, Logger.LogLevel.Error);
}
}
