//When-ever we will assign ticket to any user Status will become InProgress status automatically
public Boolean AssignTicketToUser(int TktID, int AssignedTo, string comment)
{
string msg = "";
User.UserBusiness u = new User.UserBusiness();
var asigneeUser = u.GetUserByUID(AssignedTo);
var otpt = LogRepo.AddTicketLog(Convert.ToInt32(CurrentUser[2]), CurrentUser[1] + " (" + role + ") Assigned to " + asigneeUser.Name, TktID, out msg);
var flag = otpt > 0 ? true : false;
if (flag)
{
//string mailMsg = "";
EmailTemplate mailTemp = new EmailTemplate();
var tkt = tktRepo.TicketByID(TktID).FirstOrDefault();
mailTemp.Mail_To.Add(tkt.CreatedByUser.EmailID);
mailTemp.Mail_Cc.Add(asigneeUser.EmailID);
mailTemp.Mail_Cc.Add(CurrentUser[0]);
mailTemp.Mail_Subject = "Ticket Assigned";
mailTemp.Mail_Content = "Hello User,<br /> Ticket ID " + TktID + " Assigned to " + asigneeUser.Name + " Which was created by " + tkt.CreatedByUser.Name;
//GenericClass.sendMail(mailTemp, out mailMsg);
tktRepo.AssignTicketToUser(TktID, AssignedTo, Convert.ToInt32(CurrentUser[2]), comment);
tktRepo.UpdateTicketStatus(TktID, 2);//2 Status id means InProgress
}
return(flag);
}
