public override void OnAllRulesSatisfied()
{
var ticket = StateBag.Item;
TicketRepository.UpdateTicket("background", ticket);
TicketRepository.AddHistory("background", new TicketHistory()
{
TicketId = ticket.TicketId,
StaffId = ticket.AssignedToId,
CreatedOn = DateTime.Now,
Comment = "The ticket has been automatically reassigned according to overdue ticket escalation policy"
});
}