SendMessageRequest SendMessageMagentoRequest(MessageMagento magentoMessage, TicketMagento magentoTicket)
{
var sendMessageRequest = new SendMessageRequest()
{
message = magentoMessage.Message,
type = "customer-reply",
sender_id = magentoMessage.SenderId,
sender_name = magentoMessage.SenderId,
sender_email = magentoMessage.SenderEmail,
ticket_id = magentoTicket.MagentoId,
created_at = magentoMessage.CreatedDate.ToString(Shared.Constants.DateTimeFormat_Magento),
last_modified_at =
magentoMessage.LastModifiedDate?.ToString(Shared.Constants.DateTimeFormat_Magento) ??
magentoMessage.CreatedDate.ToString(Shared.Constants.DateTimeFormat_Magento),
note = string.Empty,
};
return(sendMessageRequest);
}
CreateTicketRequest CreateTicketMagentoRequest(TicketMagento magentoTicket, Connection connection, ChannelMagento channelMagento)
{
var createTicketRequest = new CreateTicketRequest()
{
connection_id = connection.Id.ToString(),
store_id = channelMagento.StoreId,
department_id = "1", //TODO : need to clarify with customer's site
agent_id = "1", //TODO : need to clarify with customer's site
status = magentoTicket.Status.ToString(),
type = magentoTicket.Type,
item_id = magentoTicket.ItemId,
subject = magentoTicket.Subject,
creator_id = magentoTicket.CreatorId,
creator_name = magentoTicket.CreatorId,
creator_email = magentoTicket.CreatorEmail,
recipient_id = magentoTicket.RecipientId,
created_at = magentoTicket.CreatedDate.ToString(Shared.Constants.DateTimeFormat_Magento),
last_modified_at = magentoTicket.LastModifiedDate?.ToString(Shared.Constants.DateTimeFormat_Magento) ?? magentoTicket.CreatedDate.ToString(Shared.Constants.DateTimeFormat_Magento),
note = string.Empty,
};
return(createTicketRequest);
}