public static SupportTicketDetails ToSdkSupportTicket(this PSSupportTicket psSupportTicketDetails)
{
return(new SupportTicketDetails
{
Title = psSupportTicketDetails.Title,
Description = psSupportTicketDetails.Description,
SupportTicketId = psSupportTicketDetails.SupportTicketId,
ServiceId = psSupportTicketDetails.ServiceId,
ProblemClassificationId = psSupportTicketDetails.ProblemClassificationId,
Severity = psSupportTicketDetails.Severity,
Require24X7Response = psSupportTicketDetails.Require24X7Response,
ProblemStartTime = psSupportTicketDetails.ProblemStartTime,
ContactDetails = psSupportTicketDetails.ContactDetail.ToContactProfile(),
TechnicalTicketDetails = !string.IsNullOrWhiteSpace(psSupportTicketDetails.TechnicalTicketResourceId) ?
new TechnicalTicketDetails
{
ResourceId = psSupportTicketDetails.TechnicalTicketResourceId
} :
null,
QuotaTicketDetails = psSupportTicketDetails.QuotaTicketDetail.ToQuotaTicketDetails()
});
}
public override void ExecuteCmdlet()
{
try
{
if (this.IsParameterBound(c => this.ProblemStartTime))
{
if (this.ProblemStartTime == DateTime.MinValue || this.ProblemStartTime > DateTime.Now)
{
throw new PSArgumentException(string.Format("ProblemStartTime {0} is not valid.", this.ProblemStartTime));
}
}
var problemClassificationResourceId = ResourceIdentifierHelper.BuildResourceIdentifier(this.ProblemClassificationId, ResourceType.ProblemClassifications);
var checkNameAvailabilityInput = new CheckNameAvailabilityInput
{
Type = Management.Support.Models.Type.MicrosoftSupportSupportTickets,
Name = this.Name
};
var checkNameAvailabilityResult = this.SupportClient.SupportTickets.CheckNameAvailability(checkNameAvailabilityInput);
if (checkNameAvailabilityResult.NameAvailable.HasValue &&
!checkNameAvailabilityResult.NameAvailable.Value)
{
throw new PSArgumentException(string.Format("A SupportTicket with name '{0}' cannot be created for the reason {1}.", this.Name, checkNameAvailabilityResult.Reason));
}
if (this.IsParameterBound(c => c.TechnicalTicketResourceId))
{
var technicalResourceId = new ResourceIdentifier(this.TechnicalTicketResourceId);
if (!technicalResourceId.Subscription.Equals(this.SupportClient.SubscriptionId, StringComparison.OrdinalIgnoreCase))
{
throw new PSArgumentException(string.Format("TechnicalResourceId {0} does not belong in subscription {1}.", this.TechnicalTicketResourceId, this.SupportClient.SubscriptionId));
}
var resourceClient = AzureSession.Instance.ClientFactory.CreateArmClient <ResourceManagementClient>(
DefaultProfile.DefaultContext,
AzureEnvironment.Endpoint.ResourceManager);
var oDataQuery = new ODataQuery <GenericResourceFilter>($"resourceGroup eq '{technicalResourceId.ResourceGroupName}' and resourceType eq '{technicalResourceId.ResourceType}' and name eq '{technicalResourceId.ResourceName}'");
var result = resourceClient.Resources.List(oDataQuery);
if (result.Count() != 1)
{
throw new Exception(string.Format("TechnicalResourceId {0} was not found in subscription {1}.", this.TechnicalTicketResourceId, this.SupportClient.SubscriptionId));
}
}
var customHeaders = new Dictionary <string, List <string> >();
if (!string.IsNullOrEmpty(this.CSPHomeTenantId))
{
if (!Guid.TryParse(this.CSPHomeTenantId, out var result))
{
throw new PSArgumentException(string.Format("CSPHomeTenantId {0} is not a valid Guid.", this.CSPHomeTenantId));
}
var auxToken = AzureSession.Instance.AuthenticationFactory.Authenticate(this.DefaultContext.Account, this.DefaultContext.Environment, this.CSPHomeTenantId, null, "Never", null);
customHeaders.Add(AUX_HEADER_NAME, new List <string> {
$"{AUX_TOKEN_PREFIX} {auxToken.AccessToken}"
});
}
PSContactProfile contactObject = null;
if (this.ParameterSetName.Equals(CreateSupportTicketWithContactObjectParameterSet) ||
this.ParameterSetName.Equals(CreateQuotaSupportTicketWithContactObjectParameterSet) ||
this.ParameterSetName.Equals(CreateTechnicalSupportTicketWithContactObjectParameterSet))
{
contactObject = this.CustomerContactDetail;
}
else
{
contactObject = new PSContactProfile
{
FirstName = this.CustomerFirstName,
LastName = this.CustomerLastName,
PrimaryEmailAddress = this.CustomerPrimaryEmailAddress,
PreferredTimeZone = this.CustomerPreferredTimeZone,
PreferredSupportLanguage = this.CustomerPreferredSupportLanguage,
PhoneNumber = this.CustomerPhoneNumber,
AdditionalEmailAddresses = this.AdditionalEmailAddress,
Country = this.CustomerCountry,
PreferredContactMethod = this.PreferredContactMethod.ToString()
};
}
var supportTicket = new PSSupportTicket
{
Title = this.Title,
Description = this.Description,
ServiceId = $"/providers/Microsoft.Support/services/{problemClassificationResourceId.ParentResource}",
ProblemClassificationId = this.ProblemClassificationId,
Severity = this.Severity.ToString(),
Require24X7Response = this.Require24X7Response.IsPresent ? true : (bool?)null,
ProblemStartTime = this.IsParameterBound(c => this.ProblemStartTime) ? this.ProblemStartTime.ToUniversalTime() : (DateTime?)null,
ContactDetail = contactObject,
TechnicalTicketResourceId = this.TechnicalTicketResourceId,
QuotaTicketDetail = this.QuotaTicketDetail,
};
if (this.ShouldProcess(this.Name, string.Format("Creating a new SupportTicket with name '{0}'.", this.Name)))
{
var sdkSupportTicket = supportTicket.ToSdkSupportTicket();
var result = this.SupportClient.CreateSupportTicketForSubscription(this.Name, sdkSupportTicket, customHeaders);
this.WriteObject(result.ToPSSupportTicket());
}
}
catch (ExceptionResponseException ex)
{
throw new PSArgumentException(string.Format("Error response received. Error Message: '{0}'",
ex.Response.Content));
}
}
