public static event EventHandler <VisitorLeaveEventArgs> VisitorLeave; // 访客离开
/// <summary>
/// 保存一条新访客会话
/// </summary>
/// <param name="session"></param>
public static void NewSession(VisitSession session)
{
Trace.WriteLine(string.Format("VisitSessionService.NewSession : {0}", session.ToString()));
if (GetSessionById(session.SessionId) != null)
{
Trace.WriteLine("Error: chat is aleady exist");
return;
}
sessions.Add(new VisitSessionHit(session));
Provider.NewSession(session);
//
if (NewVisiting != null)
{
NewVisiting(null, new NewVisitingEventArgs(VisitorService.GetVisitorById(session.VisitorId), session));
}
if (sessions.Count > MaxVisitorSessionCountInMemory)
{
for (int i = sessions.Count - 1; i >= 0; i--)
{
if (sessions[i].Session.Status == VisitSessionStatus.Leave)
{
sessions.RemoveAt(i);
break;
}
}
}
}
/// <summary>
/// 客服接受访客对话请求
/// </summary>
/// <param name="operatorId"></param>
/// <param name="chatId"></param>
/// <returns></returns>
public static int AcceptChatRequest(string operatorId, string chatId)
{
Trace.WriteLine(string.Format("ChatService.AcceptChatRequest(OperatorId={0},ChatId={1})", operatorId, chatId));
Chat chat = GetChatById(chatId);
if (chat == null)
{
Trace.WriteLine(string.Format("Error: AcceptChatRequest(OperatorId={0},ChatId={1}) error, can't find this chat", operatorId, chatId));
return(AcceptChatRequestReturn_Error_Others);
}
if (chat.Status == ChatStatus.Accepted)
{
return(AcceptChatRequestReturn_Error_AcceptedByOthers);
}
else if (chat.Status == ChatStatus.Requested)
{
chat.Status = ChatStatus.Accepted;
chat.OperatorId = operatorId;
chat.AcceptTime = DateTime.Now;
if (VisitorChatRequestAccepted != null)
{
VisitorChatRequestAccepted(null, new VisitorChatRequestAcceptedEventArgs(new VisitorChatRequestEventArgs(chat.VisitorId, chat)));
}
Message m1 = new Message();
m1.ChatId = chat.ChatId;
m1.SentDate = DateTime.Now;
m1.Type = MessageType.SystemMessage_ToVisitor;
m1.Text = string.Format("客服:{0}已经接受您的对话请求", OperatorService.GetOperatorById(operatorId).NickName);
SendMessage(m1);
Message m2 = new Message();
m2.ChatId = chat.ChatId;
m2.SentDate = DateTime.Now;
m2.Type = MessageType.SystemMessage_ToOperator;
m2.Text = string.Format("你已经接受访客{0}的对话请求", VisitorService.GetVisitorById(chat.VisitorId).Name);
SendMessage(m2);
OperatorService.SetOperatorStatus(operatorId, OperatorStatus.Chatting);
VisitSession s = VisitSessionService.GetSessionById(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId);
s.OperatorId = operatorId;
s.Status = VisitSessionStatus.Chatting;
s.ChatingTime = DateTime.Now;
return(AcceptChatRequestReturn_OK);
}
else if (chat.Status == ChatStatus.Closed)
{
return(AcceptChatRequestReturn_Error_ChatRequestCanceled);
}
else
{
Trace.WriteLine(string.Format("ChatService.AccpetChatRequest({0},{1}) error，status illegal: ChatStatus={2}", operatorId, chatId, chat.Status));
return(AcceptChatRequestReturn_Error_Others);
}
}
/// <summary>
/// 访客接受某客服的对话 to-all
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void ChatService_VisitorChatRequestAccepted(object sender, VisitorChatRequestAcceptedEventArgs e)//tao-no
{
Visitor visitor = VisitorService.GetVisitorById(e.VisitorChatRequest.VisitorId);
List <Socket> ss = new List <Socket>();
foreach (var item in GetOnlineOperatorSockets(visitor.AccountId))
{
sh.SendPacket(item, e);
}
}
void VisitSessionService_VisitorLeave(object sender, VisitorLeaveEventArgs e)
{
Visitor visitor = VisitorService.GetVisitorById(e.VisitorId);
List <Socket> ss = new List <Socket>();
foreach (var item in GetOnlineOperatorSockets(visitor.AccountId))
{
sh.SendPacket(item, e);
}
}
/// <summary>
/// 关闭对话信息
/// </summary>
/// <param name="chatId"></param>
/// <param name="userName"></param>
public static bool CloseChat(string chatId, string closeBy)
{
Trace.WriteLine(string.Format("ChatService.CloseChat(ChatId = {0}，CloseBy＝{1})", chatId, closeBy));
Chat chat = GetChatById(chatId);
if (chat == null)
{
Trace.WriteLine("Waring: ChatService.CloseChat() error ,ChatId " + chatId + " not found");
return(false);
}
if (chat.Status == ChatStatus.Closed)
{
Trace.WriteLine("Waring: ChatService.CloseChat() is closed aleady ,ChatId " + chatId);
try
{
Directory.Delete(ChatTempDataDir + chatId, true);
}
catch (Exception)
{
}
return(true);
}
if (ChatStatusChanged != null)
{
ChatStatusChanged(null, new ChatStatusChangedEventArgs(chatId, ChatStatus.Closed));
}
Message m = new Message();
m.ChatId = chatId;
m.SentDate = DateTime.Now;
m.Type = MessageType.SystemMessage_ToBoth;
m.Text = string.Format("{0}已关闭对话", closeBy);
SendMessage(m);
chat.Status = ChatStatus.Closed;
chat.CloseTime = DateTime.Now;
chat.CloseBy = closeBy;
if (chat.OperatorId == null || chat.OperatorId == "")
{
chat.OperatorId = null;
}
Provider.CloseChat(chat);
VisitSessionService.SetSessionStatus(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId, VisitSessionStatus.Visiting);
// 注意: IsOperatorHasActiveChat需要在更改chat status后调用
if (!string.IsNullOrEmpty(chat.OperatorId) && !IsOperatorHasActiveChat(chat.OperatorId) && OperatorService.IsOperatorOnline(chat.OperatorId))
{
OperatorService.SetOperatorStatus(chat.OperatorId, OperatorStatus.Idle);//关闭时改变客服状态
}
return(true);
}
/// <summary>
/// 访客请请求 to-all
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void ChatService_VisitorChatRequest(object sender, VisitorChatRequestEventArgs e)
{
Visitor v = VisitorService.GetVisitorById(e.VisitorId);
if (v != null)
{
List <Socket> sockets = GetOnlineOperatorSockets(v.AccountId);
foreach (var item in sockets)
{
sh.SendPacket(item, new VisitorChatRequestEventArgs(e.VisitorId, e.Chat));
}
}
}
void VisitSessionService_NewVisiting(object sender, NewVisitingEventArgs e)
{
Visitor visitor = VisitorService.GetVisitorById(e.Visitor.VisitorId);
List <Socket> ss = new List <Socket>();
foreach (var item in GetOnlineOperatorSockets(visitor.AccountId))
{
if (item.Connected)
{
sh.SendPacket(item, e);
}
}
}
/// <summary>
/// 客服主动邀请对话
/// </summary>
/// <param name="operatorId">客服ID</param>
/// <param name="visitorId"></param>
public static Chat OperatorRequestChat(string operatorId, string visitorId)
{
Trace.WriteLine(string.Format("ChatService.OperatorRequestChat(OperatorId = {0},VisitorId = {1})", operatorId, visitorId));
Visitor visitor = VisitorService.GetVisitorById(visitorId);
Operator op = OperatorService.GetOperatorById(operatorId);
if (visitor == null || op == null)
{
Trace.WriteLine(string.Format("Error: ChatService.OperatorRequestChat({0},{1}) error Opertor or Visitor is null", operatorId, visitorId));
return(null);
}
Chat chat = new Chat();
chat.IsInviteByOperator = true;
chat.CreateBy = op.NickName;
chat.CreateTime = DateTime.Now;
chat.LastCheckTime = DateTime.Now.Ticks;
chat.AccountId = op.AccountId;
chat.VisitorId = visitorId;
chat.OperatorId = operatorId;
chats.Add(chat);
Provider.AddChat(chat);
op.Status = OperatorStatus.InviteChat;//将客服改为请求中
chat.Status = ChatStatus.Requested;
//VisitSessionService.SetSessionStatus(visitor.CurrentSessionId, VisitSessionStatus.ChatRequesting);
if (OperatorChatRequest != null)
{
var req = new OperatorChatRequestEventArgs(operatorId, visitorId, chat);
OperatorChatRequest(null, req);
}
Message m = new Message();
m.ChatId = chat.ChatId;
m.Text = "正在邀请访客，请稍等...";
m.Type = MessageType.SystemMessage_ToOperator;
SendMessage(m, DateTime.Now.AddMilliseconds(50));
return(chat);
}
/// <summary>
/// 页面请求对话
/// </summary>
/// <param name="CurrentVisitor"></param>
/// <returns>ChatId</returns>
public static string ChatPageRequestChat(Visitor visitor)
{
Trace.WriteLine(string.Format("ChatService.ChatPageRequestChat(Visitor = {0})", visitor));
if (!string.IsNullOrEmpty(visitor.Name))
{
Visitor vs = VisitorService.GetVisitorById(visitor.VisitorId);
vs.Name = visitor.Name;
VisitorService.UpdateVisitor(vs);
}
Chat chatRequest = new Chat();
chatRequest.AccountId = visitor.AccountId;
chatRequest.CreateTime = DateTime.Now;
chatRequest.Status = ChatStatus.Requested;
chatRequest.VisitorId = visitor.VisitorId;
chats.Add(chatRequest);
Provider.AddChat(chatRequest);
VisitSession s = VisitSessionService.GetSessionById(visitor.CurrentSessionId);
s.ChatRequestTime = DateTime.Now;
s.Status = VisitSessionStatus.ChatRequesting;
Message m = new Message();
m.ChatId = chatRequest.ChatId;
m.Text = "正在接入客服，请稍等...";
m.Type = MessageType.SystemMessage_ToVisitor;
m.Source = "系统";
m.Destination = "访客";
SendMessage(m, DateTime.Now.AddMilliseconds(100));
if (VisitorChatRequest != null)
{
VisitorChatRequestEventArgs req = new VisitorChatRequestEventArgs(visitor.VisitorId, chatRequest);
visitorChatRequests.Add(req);
VisitorChatRequest(null, req);
}
return(chatRequest.ChatId);
}
// TODO: 该方法需要重新设计
/// <summary>
/// 查询在这个时候之后新加的访客会话信息
/// </summary>
/// <param name="lastCheck">会话ID</param>
/// <returns>VisitSession对象</returns>
///
public static List <VisitSession> GetVisitSessionChange(string accountId, long lastCheck)
{
Trace.WriteLine(string.Format("{0}({1},{2})", MethodBase.GetCurrentMethod().Name, accountId, lastCheck));
StringBuilder sb = new StringBuilder();
List <VisitSession> vss = new List <VisitSession>();
foreach (VisitSessionHit item in sessions)
{
Visitor v = VisitorService.GetVisitorById(item.Session.VisitorId);
if (v != null && v.AccountId == accountId)
{
vss.Add(v.CurrentSession);
//sb.AppendFormat("SessionId={0},Status={1},VisitId={2} | ",v.CurrentSessionId,v.CurrentSession.Status.ToString(),v.VisitorId);
}
}
Trace.WriteLine(string.Format("Return {0} : {1}", vss.Count, sb.ToString()));
return(vss);
}
/// <summary>
/// 接受客服邀请
/// </summary>
/// <param name="chatId"></param>
public static void AcceptOperatorInvitation(string chatId)
{
Trace.WriteLine(string.Format("ChatService.AcceptOperatorInvitation(ChatId = {0})", chatId));
Chat chat = GetChatById(chatId);
if (chat != null)
{
chat.Status = ChatStatus.Accepted;
if (chat.OperatorId != null)
{
OperatorService.GetOperatorById(chat.OperatorId).Status = OperatorStatus.Chatting;
}
VisitSession s = VisitSessionService.GetSessionById(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId);
s.Status = VisitSessionStatus.Chatting; //将访客状态改为对话中
s.ChatingTime = DateTime.Now;
OperatorChatRequestEventArgs opq = new OperatorChatRequestEventArgs(chat.OperatorId, chat.VisitorId, chat); //tao
OperatorChatRequestAccepted(null, new OperatorChatRequestAcceptedEventArgs(opq)); //tao
}
//SendMessage(new Message(chat.ChatId, "访客已接受对话邀请!", MessageType.SystemMessage_ToOperator));
SendMessage(new Message(chat.ChatId, "您已接受对话邀请!", MessageType.SystemMessage_ToVisitor));
}
/// <summary>
///
/// </summary>
/// <param name="visitorId"></param>
public static void Hit(string visitorId)
{
//Trace.WriteLine(string.Format("VisitorService.Hit(visitorId = {0})", visitorId));
Visitor v = VisitorService.GetVisitorById(visitorId);
if (v != null && v.CurrentSession != null)
{
if (v.CurrentSession.Status == VisitSessionStatus.Leave)
{
v.CurrentSession.Status = VisitSessionStatus.Visiting;
}
// VisitSessionHit h = sessions.Find(sh => sh.Session.SessionId == v.CurrentSessionId);
foreach (VisitSessionHit item in sessions)
{
if (item.Session.SessionId == v.CurrentSessionId)
{
item.LastHitTime = DateTime.Now;
}
}
//Trace.WriteLine(string.Format("Session {0} Hit", v.CurrentSessionId));
}
}
