public bool IsSlaPaused(int triggerId, int organizationId)
{
bool isPaused = false;
TicketStatuses statuses = new TicketStatuses(_loginUser);
statuses.LoadByStatusIDs(organizationId, new int[] { TicketStatusId });
if (statuses != null && statuses.Any())
{
isPaused = statuses[0].PauseSLA;
}
//check if "Pause on Specific Dates"
if (!isPaused)
{
List <DateTime> daysToPause = SlaTriggers.GetSpecificDaysToPause(triggerId);
isPaused = daysToPause.Where(p => DateTime.Compare(p.Date, DateTime.UtcNow.Date) == 0).Any();
}
//If Pause on Company Holidays is selected
SlaTrigger slaTrigger = SlaTriggers.GetSlaTrigger(_loginUser, triggerId);
if (!isPaused && slaTrigger.PauseOnHoliday)
{
isPaused = SlaTriggers.IsOrganizationHoliday(organizationId, DateTime.UtcNow);
}
return(isPaused);
}
