public static string GetTypesHtml(SelectedType type, string arg)
{
Organization organization = Organizations.GetOrganization(UserSession.LoginUser, UserSession.LoginUser.OrganizationID);
DataTable table = new DataTable();
table.Columns.Add("ID");
table.Columns.Add("Name");
table.Columns.Add("Description");
string result = "";
switch (type)
{
case SelectedType.ActionTypes:
ActionTypes actionTypes = new ActionTypes(UserSession.LoginUser);
actionTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
table.Columns.Add("Is Timed");
foreach (ActionType actionType in actionTypes)
{
table.Rows.Add(new string[] { actionType.ActionTypeID.ToString(), actionType.Name, actionType.Description, actionType.IsTimed.ToString() });
}
break;
case SelectedType.PhoneTypes:
PhoneTypes phoneTypes = new PhoneTypes(UserSession.LoginUser);
phoneTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
foreach (PhoneType phoneType in phoneTypes)
{
table.Rows.Add(new string[] { phoneType.PhoneTypeID.ToString(), phoneType.Name, phoneType.Description });
}
break;
case SelectedType.ProductVersionStatuses:
ProductVersionStatuses productVersionStatuses = new ProductVersionStatuses(UserSession.LoginUser);
productVersionStatuses.LoadAllPositions(UserSession.LoginUser.OrganizationID);
table.Columns.Add("Is Shipping");
table.Columns.Add("Is Discontinued");
foreach (ProductVersionStatus productVersionStatus in productVersionStatuses)
{
table.Rows.Add(new string[] { productVersionStatus.ProductVersionStatusID.ToString(), productVersionStatus.Name, productVersionStatus.Description, productVersionStatus.IsShipping.ToString(), productVersionStatus.IsDiscontinued.ToString() });
}
break;
case SelectedType.TicketSeverities:
table.Columns.Add("Visible on Portal");
TicketSeverities ticketSeverities = new TicketSeverities(UserSession.LoginUser);
ticketSeverities.LoadAllPositions(UserSession.LoginUser.OrganizationID);
foreach (TicketSeverity ticketSeverity in ticketSeverities)
{
table.Rows.Add(new string[] { ticketSeverity.TicketSeverityID.ToString(), ticketSeverity.Name, ticketSeverity.Description, ticketSeverity.VisibleOnPortal.ToString() });
}
break;
case SelectedType.TicketStatuses:
TicketStatuses ticketStatuses = new TicketStatuses(UserSession.LoginUser);
ticketStatuses.LoadAllPositions(int.Parse(arg));
table.Columns.Add("Is Closed");
table.Columns.Add("Closed Email");
table.Columns.Add("Email Response");
table.Columns.Add("Pause SLA");
foreach (TicketStatus ticketStatus in ticketStatuses)
{
table.Rows.Add(new string[] { ticketStatus.TicketStatusID.ToString(), ticketStatus.Name, ticketStatus.Description, ticketStatus.IsClosed.ToString(), ticketStatus.IsClosedEmail.ToString(), ticketStatus.IsEmailResponse.ToString(), ticketStatus.PauseSLA.ToString() });
}
break;
case SelectedType.TicketTypes:
table.Columns.Add("Icon");
table.Columns.Add("Visible on Portal");
string icon = "<img src=\"../{0}\" />";
if (organization.UseProductFamilies)
{
TicketTypesView ticketTypes = new TicketTypesView(UserSession.LoginUser);
ticketTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
table.Columns.Add("Product Line");
table.Columns.Add("Active");
foreach (TicketTypesViewItem ticketType in ticketTypes)
{
table.Rows.Add(new string[] { ticketType.TicketTypeID.ToString(), ticketType.Name, ticketType.Description, string.Format(icon, ticketType.IconUrl), ticketType.IsVisibleOnPortal.ToString(), ticketType.ProductFamilyName });
}
}
else
{
TicketTypes ticketTypes = new TicketTypes(UserSession.LoginUser);
ticketTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
table.Columns.Add("Active");
foreach (TicketType ticketType in ticketTypes)
{
table.Rows.Add(new string[] { ticketType.TicketTypeID.ToString(), ticketType.Name, ticketType.Description, string.Format(icon, ticketType.IconUrl), ticketType.IsVisibleOnPortal.ToString() });
}
}
break;
case SelectedType.ActivityTypes:
ActivityTypes activityTypes = new ActivityTypes(UserSession.LoginUser);
activityTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
foreach (ActivityType activityType in activityTypes)
{
table.Rows.Add(new string[] { activityType.ActivityTypeID.ToString(), activityType.Name, activityType.Description });
}
break;
default:
break;
}
return(BuildTable(table));
}
private void LoadCustomProperties()
{
int oldID = GetSelectedPropertyID();
ReferenceType refType = GetSelectedPropertyType();
DataTable table = new DataTable();
table.Columns.Add("ID", System.Type.GetType("System.Int32"));
table.Columns.Add("Name");
table.Columns.Add("Description");
table.Columns.Add("IsClosed", System.Type.GetType("System.Boolean"));
table.Columns.Add("IsShipping", System.Type.GetType("System.Boolean"));
table.Columns.Add("IsDiscontinued", System.Type.GetType("System.Boolean"));
gridProperties.Columns["IsShipping"].IsVisible = false;
gridProperties.Columns["IsDiscontinued"].IsVisible = false;
gridProperties.Columns["IsClosed"].IsVisible = false;
switch (refType)
{
case ReferenceType.ActionTypes:
ActionTypes actionTypes = new ActionTypes(LoginSession.LoginUser);
actionTypes.LoadAllPositions(OrganizationID);
foreach (ActionType actionType in actionTypes)
{
DataRow row = table.NewRow();
row[0] = actionType.ActionTypeID;
row[1] = actionType.Name;
row[2] = actionType.Description;
row[3] = false;
row[4] = false;
row[5] = false;
table.Rows.Add(row);
}
break;
case ReferenceType.PhoneTypes:
PhoneTypes phoneTypes = new PhoneTypes(LoginSession.LoginUser);
phoneTypes.LoadAllPositions(OrganizationID);
foreach (PhoneType phoneType in phoneTypes)
{
DataRow row = table.NewRow();
row[0] = phoneType.PhoneTypeID;
row[1] = phoneType.Name;
row[2] = phoneType.Description;
row[3] = false;
row[4] = false;
row[5] = false;
table.Rows.Add(row);
}
break;
case ReferenceType.ProductVersionStatuses:
ProductVersionStatuses productVersionStatuses = new ProductVersionStatuses(LoginSession.LoginUser);
productVersionStatuses.LoadAllPositions(OrganizationID);
foreach (ProductVersionStatus productVersionStatus in productVersionStatuses)
{
DataRow row = table.NewRow();
row[0] = productVersionStatus.ProductVersionStatusID;
row[1] = productVersionStatus.Name;
row[2] = productVersionStatus.Description;
row[3] = false;
row[4] = productVersionStatus.IsShipping;
row[5] = productVersionStatus.IsDiscontinued;
table.Rows.Add(row);
}
gridProperties.Columns["IsShipping"].IsVisible = true;
gridProperties.Columns["IsDiscontinued"].IsVisible = true;
break;
case ReferenceType.TicketSeverities:
TicketSeverities ticketSeverities = new TicketSeverities(LoginSession.LoginUser);
ticketSeverities.LoadAllPositions(OrganizationID);
foreach (TicketSeverity ticketSeverity in ticketSeverities)
{
DataRow row = table.NewRow();
row[0] = ticketSeverity.TicketSeverityID;
row[1] = ticketSeverity.Name;
row[2] = ticketSeverity.Description;
row[3] = false;
row[4] = false;
row[5] = false;
table.Rows.Add(row);
}
break;
case ReferenceType.TicketStatuses:
TicketStatuses ticketStatuses = new TicketStatuses(LoginSession.LoginUser);
ticketStatuses.LoadAllPositions(GetSelectedTicketType());
foreach (TicketStatus ticketStatus in ticketStatuses)
{
DataRow row = table.NewRow();
row[0] = ticketStatus.TicketStatusID;
row[1] = ticketStatus.Name;
row[2] = ticketStatus.Description;
row[3] = ticketStatus.IsClosed;
row[4] = false;
row[5] = false;
table.Rows.Add(row);
}
gridProperties.Columns["IsClosed"].IsVisible = true;
break;
default:
break;
}
gridProperties.DataSource = table;
if (gridProperties.Rows.Count > 0)
{
gridProperties.Rows[0].IsCurrent = true;
}
SetSelectedPropertyID(oldID);
}
public static RadComboBoxItemData[] GetReplaceTypeComboData(int id, SelectedType type, int ticketTypeID)
{
//IDictionary<string, object> contextDictionary = (IDictionary<string, object>)context;
List <RadComboBoxItemData> list = new List <RadComboBoxItemData>();
/*string[] s = context["FilterString"].ToString().Split(',');
* SelectedType type = (SelectedType)int.Parse(s[0]);
* int ticketTypeID = int.Parse(s[1]);
* int id = int.Parse(s[2]);*/
BaseCollection collection = null;
string nameColName = "Name";
string idColName = "ID";
switch (type)
{
case SelectedType.ActionTypes:
ActionTypes actionTypes = new ActionTypes(UserSession.LoginUser);
actionTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
collection = actionTypes;
idColName = "ActionTypeID";
break;
case SelectedType.PhoneTypes:
PhoneTypes phoneTypes = new PhoneTypes(UserSession.LoginUser);
phoneTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
collection = phoneTypes;
idColName = "PhoneTypeID";
break;
case SelectedType.ProductVersionStatuses:
ProductVersionStatuses productVersionStatuses = new ProductVersionStatuses(UserSession.LoginUser);
productVersionStatuses.LoadAllPositions(UserSession.LoginUser.OrganizationID);
collection = productVersionStatuses;
idColName = "ProductVersionStatusID";
break;
case SelectedType.TicketSeverities:
TicketSeverities ticketSeverities = new TicketSeverities(UserSession.LoginUser);
ticketSeverities.LoadAllPositions(UserSession.LoginUser.OrganizationID);
collection = ticketSeverities;
idColName = "TicketSeverityID";
break;
case SelectedType.TicketStatuses:
TicketStatuses ticketStatuses = new TicketStatuses(UserSession.LoginUser);
TicketType ticketType = TicketTypes.GetTicketType(UserSession.LoginUser, ticketTypeID);
if (ticketType.OrganizationID == UserSession.LoginUser.OrganizationID)
{
ticketStatuses.LoadAllPositions(ticketTypeID);
collection = ticketStatuses;
idColName = "TicketStatusID";
}
break;
case SelectedType.TicketTypes:
TicketTypes ticketTypes = new TicketTypes(UserSession.LoginUser);
ticketTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
collection = ticketTypes;
idColName = "TicketTypeID";
break;
case SelectedType.ActivityTypes:
ActivityTypes activityTypes = new ActivityTypes(UserSession.LoginUser);
activityTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
//Load base items
//Get default activity types
foreach (ActivityTypeEnum activity in Enum.GetValues(typeof(ActivityTypeEnum)))
{
var value = Enum.Parse(typeof(ActivityTypeEnum), activity.ToString());
//results.Add(new ActivityTypesDropDown() { Name = activity.ToString(), Value = (int)value });
RadComboBoxItemData itemData = new RadComboBoxItemData();
itemData.Text = activity.ToString();
itemData.Value = ((int)value).ToString();
list.Add(itemData);
}
collection = activityTypes;
idColName = "ActivityTypeID";
break;
default:
break;
}
foreach (DataRow row in collection.Table.Rows)
{
int i = (int)row[idColName];
if (id != i)
{
RadComboBoxItemData itemData = new RadComboBoxItemData();
itemData.Text = row[nameColName].ToString();
itemData.Value = i.ToString();
list.Add(itemData);
}
}
if (list.Count < 1)
{
RadComboBoxItemData noData = new RadComboBoxItemData();
noData.Text = "[No types to display.]";
noData.Value = "-1";
list.Add(noData);
}
return(list.ToArray());
}
