private static void GenerateNotification(TicketNotification notification)
{
var db = new ApplicationDbContext();
var newNotification = new TicketNotification
{
Created = DateTime.Now,
SenderId = HttpContext.Current.User.Identity.GetUserId(),
RecipientId = notification.RecipientId,
Message = notification.Message,
HasBeenRead = false,
TicketId = notification.TicketId,
};
db.Notifications.Add(newNotification);
db.SaveChanges();
//newNotification.SenderId = HttpContext.Current.User.Identity.GetUserId();
}
public ActionResult Create([Bind(Include = "TicketId,CommentBody")] TicketComment comment, int id)
{
var ticket = _db.Tickets.Find(id);
if (ticket == null)
{
ModelState.AddModelError("Ticket", @"Failed to find associated Ticket");
return(RedirectToAction("Index", "Tickets"));
}
if (ModelState.IsValid)
{
var userId = User.Identity.GetUserId();
var canAddContent = _ticketHelper.CanAddContent(userId, ticket);
if (canAddContent)
{
comment.TicketId = id;
comment.AuthorId = User.Identity.GetUserId();
comment.Created = new DateTime(DateTime.Now.Year, DateTime.Now.Month, DateTime.Now.Day, DateTime.Now.Hour, DateTime.Now.Minute, DateTime.Now.Second);
_db.TicketComments.Add(comment);
var res = _db.SaveChanges();
if (ticket.AssignedToId != null)
{
comment.Author = _db.Users.Find(userId);
var commentAuthorName = comment.Author == null ? "UNKNOWN" : comment.Author.DisplayName;
var notificationCreationDateTime = DateTime.Now;
var notification = new TicketNotification
{
TicketId = ticket.Id,
Created = notificationCreationDateTime,
Subject = $"A ticket you're Assigned to '{ticket.Title}' has a new Comment!",
IsRead = false,
RecipientId = ticket.AssignedToId,
NotificationBody =
$"Ticket '{ticket.Title}' ({ticket.DisplayableId}) has a new Comment from {commentAuthorName}"
};
_db.TicketNotifications.Add(notification);
_db.SaveChanges();
}
}
}
return(RedirectToAction("Dashboard", "Tickets", new { id }));
}
private void GenerateAssignmentNotification(Ticket oldTicket, Ticket newTicket)
{
var senderId = HttpContext.Current.User.Identity.GetUserId();
var notification = new TicketNotification
{
Created = DateTime.Now,
Subject = $"You were assigned to Ticket Id {newTicket.Id} on {DateTime.Now}",
Read = false,
RecipientId = newTicket.AssignedToUserId,
SenderId = HttpContext.Current.User.Identity.GetUserId(),
NotificationBody = $"Please acknowledge that you have read this notification by checking 'Read'",
TicketId = newTicket.Id
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
}
private void GenerateAssignmentNotification(Ticket oldTicket, Ticket newTicket)
{
var senderId = HttpContext.Current.User.Identity.GetUserId();
var notification = new TicketNotification
{
Created = DateTime.Now,
Subject = $"You were assigned to Ticket '{newTicket.Title}' on {DateTime.Now.ToString("M/d/yyyy mm:hhtt")}",
IsRead = false,
RecipientId = newTicket.AssignedToUserId,
SenderId = senderId,
NotificationBody = $"Please acknowledge that you have read this notification by marking it as 'READ'.",
TicketId = newTicket.Id
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
}
public static void CreateCommentNotification(Ticket ticket, TicketComment ticketComment)
{
var authorName = db.Users.Find(ticketComment.AuthorId).FirstName;
var notification = new TicketNotification
{
Created = DateTime.Now,
Subject = $"commented on {ticket.Title}.",
Read = false,
RecipientId = ticket.AssignedToUserId,
SenderId = HttpContext.Current.User.Identity.GetUserId(),
NotificationBody = $"{authorName} commented: {ticketComment.CommentBody}",
TicketId = ticket.Id
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
}
// GET: TicketNotifications/Edit/5
public ActionResult Edit(int?id)
{
if (id == null)
{
return(new HttpStatusCodeResult(HttpStatusCode.BadRequest));
}
TicketNotification ticketNotification = db.TicketNotifications.Find(id);
if (ticketNotification == null)
{
return(HttpNotFound());
}
ViewBag.RecipientId = new SelectList(db.Users, "Id", "FirstName", ticketNotification.RecipientId);
ViewBag.SubmitterId = new SelectList(db.Users, "Id", "FirstName", ticketNotification.SubmitterId);
ViewBag.TicketId = new SelectList(db.Tickets, "Id", "Title", ticketNotification.TicketId);
return(View(ticketNotification));
}
public void AddAttachmentNotification(TicketAttachment ticket)
{
var title = db.Tickets.Where(t => t.Id == ticket.TicketId).FirstOrDefault().Title;
var notification = new TicketNotification
{
TicketId = ticket.TicketId,
isRead = false,
SenderId = ticket.UserId,
RecipientId = db.Tickets.Where(t => t.Id == ticket.TicketId).FirstOrDefault().DeveloperId,
Created = DateTime.Now,
//NotificationBody = $"{ticket.User.DisplayName} added an attachment was added to Ticket #{ticket.TicketId}: {title}."
NotificationBody = $"An attachment was added to Ticket #{ticket.TicketId}: {title}."
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
}
public static void GenerateCommentNotification(Ticket ticket)
{
var localDate = DateTime.UtcNow.AddHours(-4);
var notification = new TicketNotification
{
Created = localDate,
Subject = $"A comment was added to {ticket.Title} on {DateTime.Now}",
IsRead = false,
RecipientId = ticket.AssignedToUserId,
SenderId = HttpContext.Current.User.Identity.GetUserId(),
NotificationBody = $"Please acknowledge that you have read this notification by marking as read",
TicketId = ticket.Id
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
}
private void GenerateUnAssignmentNotification(Ticket oldTicket, Ticket newTicket)
{
var localDate = DateTime.UtcNow.AddHours(-4);
var notification = new TicketNotification
{
Created = localDate,
Subject = $"You were unassigned from {newTicket.Title} on {DateTime.Now}",
IsRead = false,
RecipientId = oldTicket.AssignedToUserId,
SenderId = HttpContext.Current.User.Identity.GetUserId(),
NotificationBody = $"Please acknowledge that you have read this notification by marking it as read",
TicketId = newTicket.Id
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
}
public void CommentEditNotification(ApplicationUser commentor, TicketComment tComment, DateTimeOffset commentTimeStamp)
{
var assignedUserId = (db.TicketPosts.Find(tComment.TicketID).AssignedToUser != null) ? db.TicketPosts.Find(tComment.TicketID).AssignedToUser.Id : "Unassigned";
if (assignedUserId != "Unassigned")
{
var newTicketNotification = new TicketNotification();
newTicketNotification.Notification =
" Has edited a comment on Ticket # " + tComment.TicketID + ".";
newTicketNotification.TriggeredByUserId = commentor.Id;
newTicketNotification.TicketID = tComment.TicketID;
newTicketNotification.Created = commentTimeStamp;
newTicketNotification.UserID = assignedUserId;
db.TicketNotifications.Add(newTicketNotification);
//Save Ticket Notification
db.SaveChanges();
}
}
//Assignment Notification
public static void GenerateAssignmentNotification(Ticket oldTicket, Ticket newTicket)
{
HistoryHelper.RecordDeveloperAssignment(oldTicket, newTicket);
var notification = new TicketNotification
{
Created = DateTime.Now,
//Subject = $"You were unassigned from Ticket {newTicket.Id} on {DateTime.Now.ToString("MM/dd/yyyy h:mm tt")}",
ReadStatus = false,
RecieverId = newTicket.AssignedToUserId,
SenderId = HttpContext.Current.User.Identity.GetUserId(),
NotificationBody = $"You were assigned to Ticket {oldTicket.Id} on {DateTime.Now.ToString("MM/dd/yyyy h:mm tt")}.",
TicketId = oldTicket.Id
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
}
//CREATE TICKET
public void createTicketComment(TicketComment model, string userId)
{
var ticket = TicketRepo.GetEntity(x => x.Id == model.TicketId);
var ticketComment = TicketCommentRepo.GetEntity(x => x.Comment == model.Comment && x.TicketId == ticket.Id);
if (ticketComment == null)
{
TicketComment newticketComment = new TicketComment(model.Comment, model.Created, userId, model.TicketId);
TicketCommentRepo.Add(newticketComment);
}
if (ticket.AssignedToUserId != null)
{
TicketNotification notification = new TicketNotification(ticket.AssignedToUserId, ticket.Id, true);
TicketNotificationRepo.Add(notification);
}
}
public async Task UnassignmentNotification(int ticket, string user)
{
var msg = new IdentityMessage();
msg.Subject = "BugTracer Ticket Reassigned";
msg.Destination = db.Users.Find(user).Email;
msg.Body = String.Format("Ticket number {0} (Title: {1}) has been assigned to another developer. You are no longer responsible for this ticket.", ticket, db.Tickets.Find(ticket).title);
await email.SendAsync(msg);
// create db record for notification
var ticketNotification = new TicketNotification();
ticketNotification.TicketId = ticket;
ticketNotification.UserId = user;
db.TicketNotifications.Add(ticketNotification);
db.SaveChanges();
}
public void AddTicketNotification(int ticketId, string oldAssignedToId, string newAssignedToId)
{
if (String.IsNullOrEmpty(oldAssignedToId) && String.IsNullOrEmpty(newAssignedToId))
{
return;
}
//Assigning
if (String.IsNullOrEmpty(oldAssignedToId) && !String.IsNullOrEmpty(newAssignedToId))
{
//Grab a copy of the ticket
var ticket = db.Tickets.AsNoTracking().Include("Project").FirstOrDefault(t => t.Id == ticketId);
//Create a new TicketNotification and set some default properties
var userId = HttpContext.Current.User.Identity.GetUserId();
var ticketNotification = new TicketNotification();
ticketNotification.SenderId = userId;
ticketNotification.Created = DateTime.Now;
ticketNotification.TicketId = ticketId;
ticketNotification.RecipientId = newAssignedToId;
//Assemble body of the message
var msgBody = new StringBuilder();
msgBody.AppendFormat("Hello {0},", db.Users.FirstOrDefault(u => u.Id == newAssignedToId).FirstName);
msgBody.AppendFormat("");
msgBody.AppendFormat("You have been assigned a freakin Ticket! Here's the info: ");
msgBody.AppendFormat(" Ticket Id: " + ticketId);
msgBody.AppendFormat(" Ticket Title: " + ticket.Title);
msgBody.AppendFormat(" Project Id: " + ticket.ProjectId);
msgBody.AppendFormat(" Project Title: " + ticket.Project.Name);
msgBody.AppendFormat("");
msgBody.AppendFormat("Let me know if you have any questions!");
msgBody.AppendFormat(db.Users.FirstOrDefault(u => u.Id == userId).FirstName);
//Set Body
ticketNotification.Body = msgBody.ToString();
db.TicketNotifications.Add(ticketNotification);
db.SaveChanges();
//TODO: Here I can also send an email notification...
//Start code: Add code here to email password reset link
}
}
private async Task GenerateAssignmentNotification(Ticket oldTicket, Ticket newTicket)
{
var notification = new TicketNotification
{
Created = DateTime.Now,
Subject = $"assigned you to a new ticket",
Read = false,
RecipientId = newTicket.AssignedToUserId,
SenderId = HttpContext.Current.User.Identity.GetUserId(),
NotificationBody = $"You have been assigned to ticket {newTicket.Title}.",
TicketId = newTicket.Id
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
var newNotification = db.TicketNotifications.Include("Sender").Include("Recipient").FirstOrDefault(t => t.Id == notification.Id);
await GenerateNotificationEmail(newNotification);
}
public ActionResult Create([Bind(Include = "Id,TicketId,UserId,Notice,Read")] TicketNotification ticketNotification, string notice)
{
var Helper = new UserNotificationsHelper();
ViewBag.Notifications = Helper.filterNotifications(User.Identity.GetUserId());
if (ModelState.IsValid)
{
db.TicketNotifications.Add(new TicketNotification {
Notice = notice,
TicketId = ticketNotification.TicketId,
Read = false,
UserId = db.Tickets.Find(ticketNotification.TicketId).OwnerUser.Id
});
db.SaveChanges();
return RedirectToAction("Index");
}
ViewBag.TicketId = new SelectList(db.Tickets, "Id", "Title", ticketNotification.TicketId);
return View(ticketNotification);
}
public void TicketNewAttachmentAdded(TicketAttachment newAttachment)
{
var CurrUser = newAttachment.ticket.project.Users.FirstOrDefault();
foreach (var user in ticketHelper.ListTicketUsers(newAttachment.ticket.Id))
{
var newNotification = new TicketNotification()
{
TicketId = newAttachment.TicketId,
UserId = user.Id,
Created = DateTime.Now,
Icon = "fa-ticket",
NotificationType = "success",
Subject = $"New Comment Added to {newAttachment.TicketId}",
Message = $"Hello {user.FullName}, A new Comment has been added to the Ticket: {newAttachment.TicketId}, by {CurrUser.FullName}",
};
db.Notifications.Add(newNotification);
}
}
public ActionResult Delete(int?id)
{
if (User.Identity.GetUserId() == "db9a774b-807c-4b9b-9b22-34c191872996" || User.Identity.GetUserId() == "3eaa1491-7553-40fa-b7e1-b994e05d05e0" || User.Identity.GetUserId() == "5f84068f-4213-4d02-81a4-21936ae10cdc" || User.Identity.GetUserId() == "60f316c5-536c-4f06-83d3-38a555febc29")
{
return(RedirectToAction("InvalidAttempt", "Home"));
}
if (id == null)
{
return(new HttpStatusCodeResult(HttpStatusCode.BadRequest));
}
TicketNotification ticketNotification = db.TicketNotifications.Find(id);
if (ticketNotification == null)
{
return(HttpNotFound());
}
return(View(ticketNotification));
}
//Overloaded method to send email to user when comment added to ticket
public async Task AddTicketNotification(TicketComment comment)
{
var myComment = db.Tickets.AsNoTracking().Include("Project").FirstOrDefault(t => t.Id == comment.TicketId);
var user = db.Users.FirstOrDefault(u => u.Id == myComment.AssignedToUserId);
if (user != null)
{
//Create new notification
var ticketNotification = new TicketNotification();
ticketNotification.SenderId = comment.UserId;
ticketNotification.Created = DateTime.Now;
ticketNotification.TicketId = comment.TicketId;
ticketNotification.RecipientId = myComment.AssignedToUserId;
//Assemble notification body
var msgBody = new StringBuilder();
msgBody.AppendFormat("Hello {0}", user.FirstName);
msgBody.AppendLine("");
msgBody.AppendLine("A comment has been added to ticket: " + myComment.Title + ", for project: " + myComment.Project.Name);
//Set Body
ticketNotification.Body = msgBody.ToString();
db.TicketNotifications.Add(ticketNotification);
db.SaveChanges();
//Send email
var from = "Kink Fix<*****@*****.**>";
var to = db.Users.Find(myComment.AssignedToUserId).Email;
var email = new MailMessage(from, to)
{
Subject = "Kink Fix: You have a new notification",
Body = "A comment has been added to one of your assigned tickets. Please sign into your Kink Fix account to view details.",
IsBodyHtml = true
};
var svc = new PersonalEmail();
await svc.SendAsync(email);
}
}
public ActionResult CreateComment([Bind(Include = "Id,TicketId,Comment,Created")] TicketComment ticketcomment)
{
if (ModelState.IsValid)
{
// TempData["UserPreferences"] is read in at Start of Action
var userPref = (UserPreferencesViewModel)TempData["UserPreferences"];
if (ticketcomment.Comment == null)
{
ViewBag.StatusMessage = "Please enter a valid comment.";
ViewBag.CommentErrorMsg = "Please enter a valid comment.";
return(RedirectToAction("Details", new { id = ticketcomment.TicketId }));
}
ticketcomment.Created = DateTime.Now;
ticketcomment.UserId = User.Identity.GetUserId();
db.TicketComments.Add(ticketcomment);
db.SaveChanges();
TicketNotification ticketnotif = new TicketNotification();
ticketnotif.TicketId = ticketcomment.TicketId;
ticketnotif.UserId = db.Tickets.Find(ticketnotif.TicketId).AssignedToUserId;
var sendtoemail = db.Tickets.Find(ticketnotif.TicketId).AssignedToUser.Email;
ticketnotif.Message = "A new comment was added to a ticket you are assigned to on BugTracker.Pro.";
ticketnotif.Created = DateTime.Now;
db.Entry(ticketnotif).State = EntityState.Modified;
db.TicketNotifications.Add(ticketnotif);
db.SaveChanges();
// TempData["UserPreferences"] is rewritten at End of Action
TempData["UserPreferences"] = userPref;
ViewBag.FilterByTickets = userPref.FilterByTickets;
ViewBag.FilterByStatus = userPref.FilterByStatus;
return(RedirectToAction("EmailNotification", "Account", new { sendemail = sendtoemail, sendmsg = ticketnotif.Message, ticketId = ticketnotif.TicketId }));
}
ViewBag.StatusMessage = "An error occurred submitting your comment; please try again later.";
ViewBag.CommentErrorMsg = "An error occurred submitting your comment; please try again later.";
return(RedirectToAction("Details", new { id = ticketcomment.TicketId }));
}
public ActionResult AddTicketUsers(TicketUserViewModel ticketUser)
{
var applicationUserId = User.Identity.GetUserId();
var developerRole = DbContext.Roles.FirstOrDefault(r => r.Name == "Developer").Id;
var unassignedDeveloperUsers = DbContext.Users;
var user = DbContext.Users.Where(u => u.Roles.Any(p => p.RoleId == developerRole))
.FirstOrDefault(p => p.Id == ticketUser.UserID);
var ticket = DbContext.Tickets.FirstOrDefault(
p => p.ID == ticketUser.ID);
if (user == null)
{
return(RedirectToAction(nameof(ManageProjectUsersController.EditProjectUsers)));
}
var historyWriter = new CustomHelpers();
historyWriter.MakeTicketHistories(ticket, user, applicationUserId);
var message = new IdentityMessage
{
Destination = $"{user.Email}",
Subject = $"You've been assigned to a new a new ticket: {ticket.Title}",
Body = $"new ticket--- {ticket.Title}: {ticket.Description}"
};
var emailService = new EmailService();
emailService.SendAsync(message);
ticket.AssignedToUserID = user.Id;
var ticketNotification = new TicketNotification
{
UserID = user.Id,
TicketID = ticket.ID
};
DbContext.TicketNotifications.Add(ticketNotification);
DbContext.SaveChanges();
return(RedirectToAction("EditTicketUsers", "ManageTicketUsers", new { id = ticketUser.ID }));
}
public void TicketNewCommentAdded(TicketComment newComment)
{
var CurrUser = db.Users.Find(HttpContext.Current.User.Identity.GetUserId());
foreach (var user in ticketHelper.ListTicketUsers(newComment.TicketId))
{
var newNotification = new TicketNotification()
{
TicketId = newComment.TicketId,
UserId = user.Id,
Created = DateTime.Now,
Icon = "fa-ticket",
Subject = $"New Comment Added to {newComment.TicketId}",
Message = $"Hello {user.FullName}, A new Comment has been added to the Ticket: {newComment.TicketId}, by {CurrUser.FullName}",
NotificationType = "info"
};
db.Notifications.Add(newNotification);
}
db.SaveChanges();
}
//UPDATE TICKET
public void updateTicket(CreateTicketViewModel model, string userId)
{
var ticketCopy = TicketRepo.GetEntity(x => x.Id == model.Id);
TicketTypeRepo.Update(ticketCopy.TicketTypeId, model.TicketTypeName);
TicketPriorityRepo.Update(ticketCopy.TicketPriorityId, model.Priority);
if (ticketCopy.AssignedToUserId != null)
{
TicketNotification notification = new TicketNotification(ticketCopy.AssignedToUserId, ticketCopy.Id, true);
TicketNotificationRepo.Add(notification);
}
TicketHistory history = new TicketHistory(model.Id, "property", ticketCopy.Description, model.Description, true, userId);
TicketHistoryRepo.Add(history);
TicketRepo.Update(model);
}
public bool InitializeNoti(int ticketId, string userId, string notiReci, string message)
{
TicketNotification noti = new TicketNotification();
noti.TicketId = ticketId;
noti.UserId = userId;
noti.Recipient = notiReci;
noti.Message = message;
bool result = Notification(noti.Recipient, noti.Message);
if (result == true)
{
noti.NotiSent = true;
noti.SentDate = System.DateTimeOffset.Now;
db.TicketNotification.Add(noti);
db.SaveChanges();
}
return(true);
}
public async Task CommentNotification(int ticket, string user, string ticketTitle, string commentBody, string commentAuthor)
{
var msg = new IdentityMessage();
msg.Subject = "New BugTracker Comment";
msg.Destination = db.Users.Find(user).Email;
msg.Body = String.Format(@"A comment has been posted to a ticket to which you are assigned.
<br /> Ticket: {0}, {1}
<br /> Comment: {2}
<br /> Posted By: {3}", ticket, ticketTitle, commentBody, commentAuthor);
await email.SendAsync(msg);
// create db record for notification
var ticketNotification = new TicketNotification();
ticketNotification.TicketId = ticket;
ticketNotification.UserId = user;
db.TicketNotifications.Add(ticketNotification);
db.SaveChanges();
}
public async Task <ActionResult> Create([Bind(Include = "Id,Comment,Created,TicketId,UserId")] TicketComment ticketComment)
{
if (ModelState.IsValid)
{
var ticket = db.Tickets.Find(ticketComment.TicketId);
var sendeeemail = db.Users.Find(ticket.AssignedToUserId).Email;
ticketComment.UserId = User.Identity.GetUserId();
ticketComment.Created = DateTime.Now;
db.TicketComments.Add(ticketComment);
db.SaveChanges();
var callbackUrl = Url.Action("Details", "Tickets", new { id = ticket.Id }, protocol: Request.Url.Scheme);
try
{
EmailService ems = new EmailService();
IdentityMessage msg = new IdentityMessage();
msg.Body = "A new comment has been added. " + Environment.NewLine + "Please click the following link to view the details" + "<a href=\"" + callbackUrl + "\"> New Commment</a>";
msg.Destination = sendeeemail;
msg.Subject = "New Comment";
TicketNotification ticketNotification = new TicketNotification();
ticketNotification.TicketId = ticketComment.TicketId;
ticketNotification.Created = DateTime.Now;
ticketNotification.UserId = User.Identity.GetUserId();
ticketNotification.Message = msg.Body;
db.TicketNotifications.Add(ticketNotification);
db.SaveChanges();
await ems.SendMailAsync(msg);
}
catch (Exception ex)
{
await Task.FromResult(0);
}
return(RedirectToAction("Details", "Tickets", new { id = ticketComment.TicketId }));
}
ViewBag.TicketId = new SelectList(db.Tickets, "Id", "Title", ticketComment.TicketId);
ViewBag.UserId = new SelectList(db.Users, "Id", "FirstName", ticketComment.UserId);
return(RedirectToAction("Details", "Tickets", new { id = ticketComment.TicketId }));
}
public void TicketClosedNotification(Ticket ticket)
{
if (ticket.IsResolved == true)
{
foreach (var user in ticketHelper.ListTicketUsers(ticket.Id))
{
var newNotification = new TicketNotification()
{
TicketId = ticket.Id,
UserId = user.Id,
Created = DateTime.Now,
Icon = "fa-ticket",
Subject = $"Ticket Id: {ticket.Id} Has been Closed",
NotificationType = "info",
Message = $"Hello, {user.FullName} you have been assigned to Ticket: {ticket.Issue} on Project {ticket.project.Name}",
};
db.Notifications.Add(newNotification);
}
}
}
public async Task AssignmentNotification(int ticket, string user)
{
// send email to developer
var msg = new IdentityMessage();
msg.Subject = "New BugTracker Assignment";
msg.Destination = db.Users.Find(user).Email;
msg.Body = "You are the assigned develper for ticket number " + ticket
+ "\nTicket Title: " + db.Tickets.Find(ticket).title;
await email.SendAsync(msg);
// create db record for notification
var ticketNotification = new TicketNotification();
ticketNotification.TicketId = ticket;
ticketNotification.UserId = user;
db.TicketNotifications.Add(ticketNotification);
db.SaveChanges();
}
public void CreateChangeNotification(Ticket oldTicket, Ticket newTicket)
{
var messageBody = new StringBuilder();
foreach (var property in WebConfigurationManager.AppSettings["TrackedTicketProperties"].Split(','))
{
var oldValue = Utilities.MakeReadable(property, oldTicket.GetType().GetProperty(property).GetValue(oldTicket, null)?.ToString());
var newValue = Utilities.MakeReadable(property, newTicket.GetType().GetProperty(property).GetValue(newTicket, null)?.ToString());
if (oldValue != newValue)
{
messageBody.AppendLine(new String('-', 45));
messageBody.AppendLine($"A change was made to Property: {property}.");
messageBody.AppendLine($"The old value was: {oldValue?.ToString()}");
messageBody.AppendLine($"The new value is: {newValue?.ToString()}");
}
}
if (!string.IsNullOrEmpty(messageBody.ToString()))
{
var message = new StringBuilder();
message.AppendLine($"Changes were made to Ticket Id: {newTicket.Id} on {newTicket.Updated.GetValueOrDefault().ToString("MMM d, yyyy")}");
message.AppendLine(messageBody.ToString());
var senderId = HttpContext.Current.User.Identity.GetUserId();
var notification = new TicketNotification
{
TicketId = newTicket.Id,
Created = DateTime.Now,
Subject = $"Ticket Id: {newTicket.Id} has changed",
RecipientId = oldTicket.AssignedToUserId,
SenderId = senderId,
NotificationBody = message.ToString(),
isRead = false
};
db.TicketNotifications.Add(notification);
db.SaveChanges();
}
}
private static void ManageAssignmentNotifs(Ticket oldTicket, Ticket newTicket)
{
var assigned = oldTicket.AssignedToUserId == null && newTicket.AssignedToUserId != null;
var unassigned = oldTicket.AssignedToUserId != null && newTicket.AssignedToUserId == null;
var reassigned = newTicket.AssignedToUserId != null && newTicket.AssignedToUserId != oldTicket.AssignedToUserId;
TicketNotification notif = new TicketNotification();
notif.TicketId = oldTicket.Id;
//Check if assigned/unass/reass
if (assigned)
{
notif.RecipientUserId = newTicket.AssignedToUserId;
notif.NotifBody = $"Assigned: {newTicket.Title}";
notif.NotifType = "Urgent";
notif.Created = DateTime.Now;
GenerateNotif(notif);
}
else if (unassigned)
{
notif.RecipientUserId = oldTicket.AssignedToUserId;
notif.NotifBody = $"Unassigned: {newTicket.Title}";
notif.NotifType = "Low";
notif.Created = DateTime.Now;
GenerateNotif(notif);
}
else if (reassigned)
{
notif.RecipientUserId = oldTicket.AssignedToUserId;
notif.NotifBody = $"You have been unassigned to Ticket ID: {oldTicket.Id}, titled: {oldTicket.Title}";
notif.NotifType = "Low";
notif.Created = DateTime.Now;
GenerateNotif(notif);
notif.RecipientUserId = newTicket.AssignedToUserId;
notif.NotifBody = $"You have been assigned to Ticket ID: {newTicket.Id}, titled: {newTicket.Title}";
notif.NotifType = "Urgent";
notif.Created = DateTime.Now;
GenerateNotif(notif);
}
}
