Example #1
0
 /// <summary>
 /// Gets the ticket status for the user notifications.
 /// </summary>
 /// <param name="ticket">The current ticket information.</param>
 /// <returns>A status string.</returns>
 public static string GetUserTicketDisplayStatus(TicketEntity ticket)
 {
     if (ticket?.Status == (int)TicketState.Open)
     {
         return(ticket.IsAssigned() ?
                Strings.AssignedUserNotificationStatus :
                Strings.UnassignedUserNotificationStatus);
     }
     else
     {
         return(Strings.ClosedUserNotificationStatus);
     }
 }
Example #2
0
 /// <summary>
 /// Gets the current status of the ticket to display in the SME team.
 /// </summary>
 /// <param name="ticket">The current ticket information.</param>
 /// <returns>A status string.</returns>
 public static string GetTicketDisplayStatusForSme(TicketEntity ticket)
 {
     if (ticket?.Status == (int)TicketState.Open)
     {
         return(ticket.IsAssigned() ?
                string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAssignedStatus, ticket?.AssignedToName) :
                Strings.SMETicketUnassignedStatus);
     }
     else
     {
         return(Strings.SMETicketClosedStatus);
     }
 }
Example #3
0
 /// <summary>
 /// Gets the current status of the ticket to display in the SME team.
 /// </summary>
 /// <param name="ticket">The current ticket information.</param>
 /// <returns>A status string.</returns>
 public static string GetTicketDisplayStatusForSme(TicketEntity ticket)
 {
     if (ticket.Status == (int)TicketState.Open)
     {
         return(ticket.IsAssigned() ?
                string.Format(Resource.SMETicketAssignedStatus, ticket.AssignedToName) :
                Resource.SMETicketUnassignedStatus);
     }
     else
     {
         return(Resource.SMETicketClosedStatus);
     }
 }