/// <summary>
/// Gets the ticket status for the user notifications.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <returns>A status string.</returns>
public static string GetUserTicketDisplayStatus(TicketEntity ticket)
{
if (ticket?.Status == (int)TicketState.Open)
{
return(ticket.IsAssigned() ?
Strings.AssignedUserNotificationStatus :
Strings.UnassignedUserNotificationStatus);
}
else
{
return(Strings.ClosedUserNotificationStatus);
}
}
/// <summary>
/// Gets the current status of the ticket to display in the SME team.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <returns>A status string.</returns>
public static string GetTicketDisplayStatusForSme(TicketEntity ticket)
{
if (ticket?.Status == (int)TicketState.Open)
{
return(ticket.IsAssigned() ?
string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAssignedStatus, ticket?.AssignedToName) :
Strings.SMETicketUnassignedStatus);
}
else
{
return(Strings.SMETicketClosedStatus);
}
}
/// <summary>
/// Gets the current status of the ticket to display in the SME team.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <returns>A status string.</returns>
public static string GetTicketDisplayStatusForSme(TicketEntity ticket)
{
if (ticket.Status == (int)TicketState.Open)
{
return(ticket.IsAssigned() ?
string.Format(Resource.SMETicketAssignedStatus, ticket.AssignedToName) :
Resource.SMETicketUnassignedStatus);
}
else
{
return(Resource.SMETicketClosedStatus);
}
}