/// <summary>
/// Get the text for the preview card for the result.
/// </summary>
/// <param name="ticket">Ticket object for ask an expert action.</param>
/// <param name="commandId">Command id which indicate the action.</param>
/// <param name="localTimestamp">Local time stamp.</param>
/// <returns>Command id as string.</returns>
private static string GetPreviewCardText(TicketEntity ticket, string commandId, DateTimeOffset?localTimestamp)
{
var ticketStatus = commandId != OpenCommandId ? $"<div style='white-space:nowrap'>{HttpUtility.HtmlEncode(Cards.CardHelper.GetTicketDisplayStatusForSme(ticket))}</div>" : string.Empty;
var cardText = $@"<div>
<div style='white-space:nowrap'>
{HttpUtility.HtmlEncode(Cards.CardHelper.GetFormattedDateInUserTimeZone(ticket.DateCreated, localTimestamp))}
| {HttpUtility.HtmlEncode(ticket.RequesterName)}
</div> {ticketStatus}
</div>";
return(cardText.Trim());
}
/// <summary>
/// Store or update ticket entity in table storage
/// </summary>
/// <param name="ticket">ticketEntity.</param>
/// <returns><see cref="Task"/> that represents configuration entity is saved or updated.</returns>
public Task SaveOrUpdateTicketAsync(TicketEntity ticket)
{
ticket.PartitionKey = PartitionKey;
ticket.RowKey = ticket.TicketId;
if (ticket.Status > (int)TicketState.MaxValue)
{
throw new TicketValidationException($"The ticket status ({ticket.Status}) is not valid.");
}
return(this.StoreOrUpdateTicketEntityAsync(ticket));
}
/// <summary>
/// Gets the current status of the ticket to display in the SME team.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <returns>A status string.</returns>
public static string GetTicketDisplayStatusForSme(TicketEntity ticket)
{
if (ticket.Status == (int)TicketState.Open)
{
return(ticket.IsAssigned() ?
string.Format(Resource.SMETicketAssignedStatus, ticket.AssignedToName) :
Resource.SMETicketUnassignedStatus);
}
else
{
return(Resource.SMETicketClosedStatus);
}
}
/// <summary>
/// Gets the ticket status for the user notifications.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <returns>A status string.</returns>
public static string GetUserTicketDisplayStatus(TicketEntity ticket)
{
if (ticket?.Status == (int)TicketState.Open)
{
return(ticket.IsAssigned() ?
Strings.AssignedUserNotificationStatus :
Strings.UnassignedUserNotificationStatus);
}
else
{
return(Strings.ClosedUserNotificationStatus);
}
}
/// <summary>
/// Gets the current status of the ticket to display in the SME team.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <returns>A status string.</returns>
public static string GetTicketDisplayStatusForSme(TicketEntity ticket)
{
if (ticket?.Status == (int)TicketState.Open)
{
return(ticket.IsAssigned() ?
string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAssignedStatus, ticket?.AssignedToName) :
Strings.SMETicketUnassignedStatus);
}
else
{
return(Strings.SMETicketClosedStatus);
}
}
private void SetTicket2Cache(string cacheName, TicketEntity token)
{
onRemove = new CacheItemRemovedCallback(this.RemovedCallback);
try
{
HttpContext.Current.Cache.Insert(cacheName, token, null, DateTime.Now.Add(new TimeSpan(1, 0, 0)), System.Web.Caching.Cache.NoSlidingExpiration, CacheItemPriority.NotRemovable, onRemove);
//logs.Fatal("SetTicket2Cache >> " + cacheName);
}
catch (Exception e)
{
//NCD.WebLog.SysWebLog.WriteLog("error:" + e.ToString());
}
}
public Ticket UpdateTicket(JObject item, int id)
{
TicketEntity ticketEntity = _ticketRepository.UpdateTicket(item, id);
if (ticketEntity != null)
{
Ticket ticket = _ticketRepository.GetById(id).ToDomain();
return(ticket);
}
else
{
return(null);
}
}
private async Task DetermineTicketResultAsync(TicketEntity ticket)
{
var isWon = _ticketValidator.CheckIsTicketWon(ticket);
SetTicketResults(isWon, ticket);
if (isWon)
{
var price = ticket.Stake * ticket.TotalConfirmedRate;
await ModifyUserAccountBalanceAsync(ticket.UserId, price);
}
await _ticketRepository.SaveChangesAsync();
}
public static DataSet InsertTicket(TicketEntity ticket)
{
try
{
{
string sql = "insert into ticket(serial_no , customer_id, price) values ('" + ticket.SerialNo + "','" + ticket.CustomerId + "','" + ticket.Price + "');";
MessageBox.Show("data inserted");
return(DataAccess.GetDataSet(sql));
}
}
catch (Exception ex)
{
return(null);
}
}
public void Load(string filename)
{
using (StreamReader reader = new StreamReader(filename, Encoding.UTF8))
{
while (reader.Peek() >= 0)
{
var line = reader.ReadLine().Trim();
if (line == "")
{
continue;
}
Tickets.Add(TicketEntity.FromCSV(line));
}
}
}
private JwtSecurityToken GetTokenAsync(TicketEntity signUpTicket)
{
var claims = new List <Claim>
{
new Claim(JwtRegisteredClaimNames.Sub, signUpTicket.Key.ToString()),
new Claim(JwtRegisteredClaimNames.Jti, signUpTicket.Name),
new Claim(ClaimCulture, signUpTicket.Culture)
};
var key = new SymmetricSecurityKey(Encoding.UTF8.GetBytes(AuthenticationConfig.SecurityKey));
var credentials = new SigningCredentials(key, SecurityAlgorithms.HmacSha256);
var audience = ApplicationSettings.Name.IsEmpty() ? "XCommon" : ApplicationSettings.Name;
return(new JwtSecurityToken(audience, audience, claims, expires: DateTime.Now.AddDays(AuthenticationConfig.Expiration), signingCredentials: credentials));
}
private TicketEntity GetFromWeixin()
{
AccessTokenObject tokenObject = new Token().Get();
string requestUri = GZH.CL.Config.ConfigSetting.GetWeixinWeb().TicketUrl;
requestUri += "?access_token=" + tokenObject.access_token + "&type=jsapi";
//logs.Fatal("TicketUrl requestUri:"+ requestUri);
TicketEntity r = JsonHelper.ScriptDeserialize <TicketEntity>(HttpService.Get(requestUri));
//logs.Fatal("TicketEntity GetFromWeixin():" + r.ticket);
return(r);
}
public TicketEntity CreateTicket(TicketEntity TicketEntity)
{
int TicketId;
if (Tickets.Count() == 0)
{
TicketId = 1;
}
else
{
TicketId = Tickets.OrderByDescending(c => c.Id).FirstOrDefault().Id + 1;
}
TicketEntity.Id = TicketId;
Tickets.Add(TicketEntity);
return(TicketEntity);
}
private ClaimsPrincipal GetClaimsPrincipal(TicketEntity signUpTicket)
{
var audience = ApplicationSettings.Name.IsEmpty() ? "XCommon" : ApplicationSettings.Name;
var userIdentity = new ClaimsIdentity(audience);
var claims = new List <Claim>
{
new Claim(ClaimTypes.NameIdentifier, signUpTicket.Key.ToString()),
new Claim(ClaimTypes.Name, signUpTicket.Name),
new Claim(ClaimCulture, signUpTicket.Culture)
};
userIdentity.AddClaims(claims);
return(new ClaimsPrincipal(userIdentity));
}
/// <summary>
/// To Add or update the ticket
/// </summary>
/// <param name="loginUserId">user who create this</param>
/// <param name="ticketModel">model object</param>
/// <returns></returns>
public async Task <TicketModel> SaveTicket(int loginUserId, TicketModel ticketModel)
{
TicketEntity response = null;
if (ticketModel.Id.HasValue && ticketModel.Id > 0)
{
response = await Task.Run(() => this.UpdateTicket(loginUserId, ticketModel));
}
else
{
response = await Task.Run(() => this.AddTicket(loginUserId, ticketModel));
}
ticketModel.Id = response?.Id;
return(ticketModel);
}
public ActionResult EditarTicket(TicketEntity model)
{
if (ModelState.IsValid)
{
try
{
new TicketBusiness().Salvar(model, this.UsuarioId);
return(RedirectToAction("Index"));
}
catch (TicketException ex)
{
ModelState.AddModelError("ex", ex.Message);
}
}
return(View("PrincipalTicket", model));
}
public void Delete(int id)
{
using var transaction = _context.Database.BeginTransaction();
try
{
TicketEntity ticket = _context.Tickets.FirstOrDefault(item => item.TicketId == id);
_context.Tickets.Remove(ticket);
_context.SaveChanges();
transaction.Commit();
}
catch (Exception e)
{
transaction.Rollback();
}
}
/// <summary>
/// REGISTRO DE TICKETS
/// </summary>
/// <param name="oBe"></param>
public void SHPR_CREATE_TICKET(TicketEntity oBe)
{
try
{
oDb = oDg.getDataBase();
oCon = oDg.getConnection();
if (oCon.State == ConnectionState.Closed)
{
oCon.Open();
}
using (var obts = oCon.BeginTransaction())
{
try
{
using (var ocmd = oDb.GetStoredProcCommand("usp_InsertTicket",
oBe.TIC_PRI_Id,
oBe.TIC_PRO_Id,
1,
oBe.TIC_SER_Id,
oBe.TIC_EMP_Id,
oBe.TIC_USU_Id,
oBe.TIC_Descripcion,
1))
{
ocmd.CommandTimeout = 2000;
oDb.ExecuteNonQuery(ocmd, obts);
//oBe.NUM_TOKE = Convert.ToInt32(oDb.GetParameterValue(ocmd, "@P0005NUM_TOKE"));
obts.Commit();
}
}
catch (Exception ex)
{
obts.Rollback();
throw new ArgumentException(ex.Message);
}
}
}
catch (Exception ex)
{
throw new ArgumentException(ex.Message);
}
finally
{
oCon.Close();
}
}
/// <summary>
/// Sends ticket card in SME team chat.
/// </summary>
/// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param>
/// <param name="smeTeamCard">Card to be sent to SME team.</param>
/// <param name="expertTeamId">Expert team's id.</param>
/// <param name="cancellationToken">Propagates notification that operations should be canceled.</param>
/// <param name="ticket">Ticket that has to be updated with conversation info.</param>
/// <returns>A task that represents the work queued to execute.</returns>
private async Task SendTicketCardToSMETeamAsync(
ITurnContext <IMessageActivity> turnContext,
Attachment smeTeamCard,
string expertTeamId,
CancellationToken cancellationToken,
TicketEntity ticket)
{
var resourceResponse = await this.notificationService.NotifyInTeamChatAsync(turnContext, smeTeamCard, expertTeamId, cancellationToken).ConfigureAwait(false);
// If a ticket was created, update the ticket with the conversation info.
if (ticket != null)
{
ticket.SmeCardActivityId = resourceResponse.ActivityId;
ticket.SmeThreadConversationId = resourceResponse.Id;
await this.ticketsProvider.UpsertTicketAsync(ticket).ConfigureAwait(false);
}
}
public HttpResponseMessage SHPR_TICKET_EDIT(TicketEntity oBe)
{
try
{
if (string.IsNullOrWhiteSpace((string)HttpContext.Current.Session["username"]))
{
return(Request.CreateErrorResponse(HttpStatusCode.Unauthorized, "Acceso no autorizado."));
}
if (oBe.TIC_CodigoEstado != 2)
{
if (oBe.TIC_SER_Id == 0)
{
throw new ArgumentException("Seleccione un servicio.");
}
if (oBe.TIC_PRO_Id == 0)
{
throw new ArgumentException("Seleccione un problema.");
}
if (oBe.TIC_PRI_Id == 0)
{
throw new ArgumentException("Seleccione una prioridad.");
}
if (string.IsNullOrEmpty(oBe.TIC_Descripcion))
{
throw new ArgumentException("Especifique una descripción.");
}
/*if (string.IsNullOrEmpty(oBe.TIC_USU_RESP_Description))
* throw new ArgumentException("Especifique un responsable del ticket.");
*/
}
var oBr = new TicketRule();
/*oBe.COD_USUA_CREA = (string)HttpContext.Current.Session["username"];
* oBe.COD_USUA_MODI = (string)HttpContext.Current.Session["username"];*/
oBr.SHPR_TICKET_EDIT(oBe);
return(Request.CreateResponse(HttpStatusCode.OK, "Operación concretada con exito."));
}
catch (Exception ex)
{
return(Request.CreateErrorResponse(HttpStatusCode.InternalServerError, ex.Message));
}
}
/// <summary>
/// method to convert the model to entity
/// </summary>
/// <param name="loginUserId">user who create this</param>
/// <param name="ticketModel">model object</param>
/// <returns></returns>
private TicketEntity MapModelToEntity(int loginUserId, TicketModel ticketModel)
{
var ticket = new TicketEntity
{
ClientId = ticketModel.ClientId,
Title = ticketModel.Title,
Description = ticketModel.Description,
Complexity = 1,
Priority = 1,
Notes = ticketModel.Notes,
CreatedBy = loginUserId,
CreatedDate = DateTime.Now,
StatusId = ticketModel.StatusId,
AssignedTechnicianId = ticketModel.AssigedTechnicianId ?? loginUserId,
};
return(ticket);
}
public HttpResponseMessage P0005SHPR_ENTERPRISE_LIST(TicketEntity oBe)
{
try
{
if (string.IsNullOrWhiteSpace((string)HttpContext.Current.Session["username"]))
{
return(Request.CreateErrorResponse(HttpStatusCode.Unauthorized, "Acceso no autorizado."));
}
var oBr = new TicketRule();
var oList = oBr.SHPR_ENTERPRISE_LIST(oBe);
return(Request.CreateResponse(HttpStatusCode.OK, oList));
}
catch (Exception ex)
{
return(Request.CreateErrorResponse(HttpStatusCode.InternalServerError, ex.Message));
}
}
public int Insert(TicketEntity entity)
{
using var transaction = _context.Database.BeginTransaction();
try
{
_context.Tickets.Add(entity);
_context.SaveChanges();
transaction.Commit();
return(entity.TicketId);
}
catch (Exception e)
{
transaction.Rollback();
return(-1);
}
}
public void SHPR_TICKET_EDIT(TicketEntity oBe)
{
try
{
oDb = oDg.getDataBase();
oCon = oDg.getConnection();
if (oCon.State == ConnectionState.Closed)
{
oCon.Open();
}
using (var obts = oCon.BeginTransaction())
{
try
{
using (var ocmd = oDb.GetStoredProcCommand("up_ActualizarTicket",
oBe.TIC_Id,
oBe.TIC_SER_Id,
oBe.TIC_PRO_Id,
oBe.TIC_PRI_Id,
oBe.TIC_USU_RESP_Id,
oBe.TIC_Descripcion,
oBe.TIC_CodigoEstado))
{
ocmd.CommandTimeout = 2000;
oDb.ExecuteNonQuery(ocmd, obts);
obts.Commit();
}
}
catch (Exception ex)
{
obts.Rollback();
throw new ArgumentException(ex.Message);
}
}
}
catch (Exception ex)
{
throw new ArgumentException(ex.Message);
}
finally
{
oCon.Close();
}
}
/// <summary>
/// Gets the ticket status for the user notifications.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <returns>A status string.</returns>
public static string GetUserTicketDisplayStatus(TicketEntity ticket)
{
if (ticket?.Status == (int)TicketState.UnAssigned)
{
return(Strings.UnassignedUserNotificationStatus);
}
else if (ticket?.Status == (int)TicketState.Assigned)
{
return(Strings.AssignedUserNotificationStatus);
}
else if (ticket?.Status == (int)TicketState.Pending)
{
return(Strings.PendingUserNotificationStatus);
}
else
{
return(Strings.ClosedUserNotificationStatus);
}
}
/// <summary>
/// Gets the current status of the ticket to display in the SME team.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="payload">Payload from the response card.</param>
/// <returns>A status string.</returns>
public static string GetTicketDisplayStatusForSme(TicketEntity ticket, UpdateTicketResponsePayload payload)
{
if (ticket?.Status == (int)TicketState.Answered && payload == null)
{
return(string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAnsweredStatus, ticket?.AssignedToName));
}
else if (ticket?.Status == (int)TicketState.UnAnswered)
{
return(Strings.SMETicketUnansweredStatus);
}
else if (payload.Action == UpdateTicketResponsePayload.UpdateResponseAction)
{
return(string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAnsweredAndUpdatedStatus, ticket?.AssignedToName));
}
else
{
return(string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAnsweredStatus, ticket?.AssignedToName));
}
}
public static bool CreateTicketBL(TicketEntity newTicket)
{
bool userAdded = false;
try
{
TicketsDAL ticketDAL = new TicketsDAL();
userAdded = ticketDAL.CreateTicketDAL(newTicket);
}
catch (MovieExceptions)
{
throw;
}
catch (Exception ex)
{
throw ex;
}
return(userAdded);
}
// MP-846 Admin database cleanup and code cleanup.-CLIENT
internal int UpdateTicketFileForClients(TicketEntity obj)
{
int result = 0;
try
{
StoredProcedureEntity sproc = new StoredProcedureEntity();
sproc.StoredProcedureName = "capp.UpdateTicketFile";
sproc.StoredProceduresParameter.Add(GetParam("@Id", obj.Id.ToString(), SQLServerDatatype.IntDataType));
sproc.StoredProceduresParameter.Add(GetParam("@Files", (obj.Files != null) ? obj.Files.ToString().Trim() : "", SQLServerDatatype.VarcharDataType));
result = Convert.ToInt32(sql.ExecuteScalar(CommandType.StoredProcedure, sproc));
}
catch (Exception)
{
throw;
}
return(result);
}
/// <summary>
/// Gets the current status of the ticket to display in the SME team.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <returns>A status string.</returns>
public static string GetTicketDisplayStatusForSme(TicketEntity ticket)
{
if (ticket?.Status == (int)TicketState.UnAssigned)
{
return(Strings.SMETicketUnassignedStatus);
}
else if (ticket?.Status == (int)TicketState.Assigned)
{
return(string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAssignedStatus, ticket?.AssignedToName));
}
else if (ticket?.Status == (int)TicketState.Pending)
{
return(string.Format(CultureInfo.InvariantCulture, Strings.SMETicketPendingStatus, ticket?.AssignedToName));
}
else
{
return(Strings.SMETicketResolvedStatus);
}
}
public ActionResult InserirTicket(TicketEntity entity)
{
if (ModelState.IsValid)
{
try
{
new TicketBusiness().Salvar(entity, this.UsuarioId);
return(RedirectToAction("EditarTicket", new { @id = entity.TicketId }));
}
catch (TicketException ex)
{
ModelState.AddModelError("ex", ex.Message);
}
}
TicketModel model = new TicketModel();
model.TicketEntity = entity;
return(View("PrincipalTicket", model));
}
