public static List <TicketModel> PopulateTicketData(FreshServiceTicketModel[] ticketData,
FreshServiceRequesterModel[] cachedRequesterData, FreshServiceDepartmentModel[] cachedDepartmentData, FreshServiceAgentsModel[] cachedAgentsData)
{
var listOfTickets = new List <TicketModel>();
if (ticketData != null && ticketData.Any())
{
foreach (var allTickets in ticketData)
{
if (allTickets?.Tickets != null && allTickets.Tickets.Any())
{
foreach (var individualTicket in allTickets.Tickets)
{
var model = new TicketModel
{
TicketId = individualTicket.Id,
CreatedAt = DateTime.Parse(individualTicket.CreatedAt.Substring(0, 20)),
Status = RetrieveDataHelper.RetrieveStatusName(individualTicket.Status),
UpdatedAt = DateTime.Parse(individualTicket.UpdatedAt.Substring(0, 20)),
DueBy = DateTime.Parse(individualTicket.DueBy.Substring(0, 20)),
TicketType = individualTicket.TicketType,
Description = individualTicket.Description,
Requester = RetrieveDataHelper.RetrieveRequesterPrimaryEmail(cachedRequesterData, individualTicket.RequesterId),
DepartmentName = RetrieveDataHelper.RetrieveDepartmentName(cachedDepartmentData, individualTicket.DepartmentId),
AssignedTo = RetrieveDataHelper.RetrieveAgentEmail(cachedAgentsData, individualTicket.ResponderId)
};
listOfTickets.Add(model);
}
}
}
}
return(listOfTickets);
}
