private void BindHistory()
{
TicketHistory history = new TicketHistory();
history.GetAllHistoryTicketsByTicketID(TicketID);
uiGridViewHistory.DataSource = history.DefaultView;
uiGridViewHistory.DataBind();
}
protected void uiLinkButtonReply_Click(object sender, EventArgs e)
{
Pricing.BLL.Tickets ticket = new Pricing.BLL.Tickets();
ticket.LoadByPrimaryKey(TicketID);
TicketHistory history = new TicketHistory();
history.AddNew();
history.TicketID = TicketID;
history.ResponseDate = DateTime.Now;
history.ResponseText = uiTextBoxResponse.Text;
if (ticket.TicketStatusID == 4) // need more info
history.TicketStatusID = 5; // need more info / complete
//history.TicketStatusID = Convert.ToInt32(uiDropDownListStatus.SelectedValue);
string filepath = "";
if (uiFileUploadAttach.HasFile)
{
filepath = "/Attachments/TicketHistory/" + DateTime.Now.ToString("ddMMyyyyhhmmss_") + uiFileUploadAttach.FileName;
uiFileUploadAttach.SaveAs(Server.MapPath("~" + filepath));
history.FileAttachement = filepath;
}
history.Save();
if (ticket.TicketStatusID == 4) // need more info
ticket.TicketStatusID = 5; // need more info / complete
//ticket.TicketStatusID = Convert.ToInt32(uiDropDownListStatus.SelectedValue);
ticket.Save();
if (ticket.TicketStatusID == 4)
{
uiPanelResponse.Visible = true;
}
else
{
uiPanelResponse.Visible = false;
}
uiTextBoxResponse.Text = "";
uiDropDownListStatus.SelectedIndex = 0;
BindHistory();
}
protected void uiLinkButtonReply_Click(object sender, EventArgs e)
{
if (uiDropDownListStatus.SelectedItem.Text == "Closed" && uiTextBoxResponse.Text=="")
{
lblCloseTicketValidation.Text = "You must write a comment before close the ticket !";
return;
}
// Admin only can change the status if it was closed
Pricing.BLL.Tickets objTicket = new Pricing.BLL.Tickets();
objTicket.LoadByPrimaryKey(TicketID);
if (CodeGlobal.LogedInUser.s_Privaledge != "admin" && objTicket.TicketStatusID == 2)
{
lblCloseTicketValidation.Text = "System Admin only who can change the status now !";
return;
}
TicketHistory history = new TicketHistory();
history.AddNew();
history.TicketID = TicketID;
history.ResponseDate = DateTime.Now;
history.ResponseText = uiTextBoxResponse.Text;
history.TicketStatusID = Convert.ToInt32(uiDropDownListStatus.SelectedValue);
string filepath = "";
if (uiFileUploadAttach.HasFile)
{
filepath = "/Attachments/TicketHistory/" + DateTime.Now.ToString("ddMMyyyyhhmmss_") + uiFileUploadAttach.FileName;
uiFileUploadAttach.SaveAs(Server.MapPath("~" + filepath));
history.FileAttachement = filepath;
}
history.Save();
Pricing.BLL.Tickets ticket = new Pricing.BLL.Tickets();
ticket.LoadByPrimaryKey(TicketID);
ticket.TicketStatusID = Convert.ToInt32(uiDropDownListStatus.SelectedValue);
ticket.Save();
if (ticket.TicketStatusID == 4)
{
uiPanelResponse.Visible = false;
}
else
{
uiPanelResponse.Visible = true;
}
uiTextBoxResponse.Text = "";
uiDropDownListStatus.SelectedIndex = 0;
BindHistory();
LoadDDl();
}
