public EntryFieldValueList GetIncident(string incidentNumber)
{
LogHelper.LogTextDebug(incidentNumber, "Enter");
EntryListFieldList fvFieldList;
EntryFieldValueList fvIncident;
string qual = string.Empty;
try
{
if (!String.IsNullOrEmpty(incidentNumber))
{
qual = "'IncidentNumber' = \"" + incidentNumber + "\"";
}
fvFieldList = CreateIncidentFieldList();
fvIncident = new RemedyDataProvider().GetFormData("HPD:Help Desk", qual, fvFieldList);
}
catch (CustomError ex)
{
LogHelper.LogTextWarn(ex.Message, "Exception");
throw;
}
LogHelper.LogTextDebug(incidentNumber, "Incident Returned");
return(fvIncident);
}
private EntryListFieldList CreateIncidentFieldList()
{
EntryListFieldList fvFieldList = new EntryListFieldList();
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000161); //IncidentNumber
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000000); //Summary
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000151); //Notes
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 7); //Status
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000163); //Impact
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000162); //Urgency
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000164); //Priority
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000018); //LastName
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000019); //FirstName
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000099); //IncidentType
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000217); //Assigned Group
return(fvFieldList);
}
