public EntryFieldValueList GetIncident(string incidentNumber)
        {
            LogHelper.LogTextDebug(incidentNumber, "Enter");
            EntryListFieldList  fvFieldList;
            EntryFieldValueList fvIncident;

            string qual = string.Empty;

            try
            {
                if (!String.IsNullOrEmpty(incidentNumber))
                {
                    qual = "'IncidentNumber' = \"" + incidentNumber + "\"";
                }
                fvFieldList = CreateIncidentFieldList();
                fvIncident  = new RemedyDataProvider().GetFormData("HPD:Help Desk", qual, fvFieldList);
            }
            catch (CustomError ex)
            {
                LogHelper.LogTextWarn(ex.Message, "Exception");
                throw;
            }

            LogHelper.LogTextDebug(incidentNumber, "Incident Returned");
            return(fvIncident);
        }
        private EntryListFieldList CreateIncidentFieldList()
        {
            EntryListFieldList fvFieldList = new EntryListFieldList();

            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000161); //IncidentNumber
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000000); //Summary
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000151); //Notes
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 7);          //Status
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000163); //Impact
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000162); //Urgency
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000164); //Priority
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000018); //LastName
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000019); //FirstName
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000099); //IncidentType
            RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000217); //Assigned Group
            return(fvFieldList);
        }