public void verifyTicketAutoAssignmentSettings()
{
string[] username = null;
string[] password = null;
XMLParse oXMLData = new XMLParse();
oXMLData.LoadXML("../../Config/ApplicationSettings.xml");
username = oXMLData.getData("settings/Credentials", "username_office");
password = oXMLData.getData("settings/Credentials", "password");
// Initializing the objects
var executionLog = new ExecutionLog();
var loginHelper = new LoginHelper(GetWebDriver());
var ticket_SettingsHelper = new Ticket_SettingsHelper(GetWebDriver());
var officeTickets_CreateTicketsHelper = new OfficeTickets_CreateTicketsHelper(GetWebDriver());
String JIRA = "";
String Status = "Pass";
try
{
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Login with valid username and password");
Login(username[0], password[0]);
Console.WriteLine("Logged in as: " + username[0] + " / " + password[0]);
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Verify Page title");
VerifyTitle("Dashboard");
Console.WriteLine("Redirected at Dashboard screen.");
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Redirect at ticket topic page.");
VisitOffice("tickets/settings");
ticket_SettingsHelper.WaitForWorkAround(3000);
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Select category under Auto Assignment");
ticket_SettingsHelper.ClickElement("TickDefCategory");
ticket_SettingsHelper.Click("//*[@id='assign0Category']/option[2]");
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Select set as Department");
ticket_SettingsHelper.ClickElement("SetDept");
ticket_SettingsHelper.Click("//*[@id='assign0Department']/option[2]");
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Select set as Priority");
ticket_SettingsHelper.ClickElement("SetPriority");
ticket_SettingsHelper.Click("//*[@id='assign0Priority']/option[2]");
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Select set as Assigned To");
ticket_SettingsHelper.ClickElement("SetAssignto");
ticket_SettingsHelper.Click("//*[@id='assign0Owner']/option[2]");
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Select set as Assigned Manager");
ticket_SettingsHelper.ClickElement("SetAssignMgr");
ticket_SettingsHelper.Click("//*[@id='assign0Manager']/option[3]");
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Click on Save button.");
ticket_SettingsHelper.ClickElement("SaveBtn");
ticket_SettingsHelper.WaitForWorkAround(2000);
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Redirect to Create Ticket page");
VisitOffice("tickets/create");
officeTickets_CreateTicketsHelper.WaitForWorkAround(3000);
executionLog.Log("VerifyTicketAutoAssignmentSettings", "Verify Assignments are not selected");
officeTickets_CreateTicketsHelper.VerifySlctdOptn("TickPriority", "Select Priority");
officeTickets_CreateTicketsHelper.VerifySlctdOptn("TickDepartment", "Select Department");
officeTickets_CreateTicketsHelper.VerifySlctdOptn("Assignedto", "Select Assigned To");
officeTickets_CreateTicketsHelper.VerifySlctdOptn("AssignedManager", "Select Assigned Manager");
}
catch (Exception e)
{
executionLog.Log("Error", e.StackTrace);
Status = "Fail";
String counter = executionLog.readLastLine("counter");
String Description = executionLog.GetAllTextFile("VerifyTicketAutoAssignmentSettings");
String Error = executionLog.GetAllTextFile("Error");
if (counter == "")
{
counter = "0";
}
bool result = loginHelper.CheckExstingIssue("Verify Ticket Auto Assignment Settings");
if (!result)
{
if (Int16.Parse(counter) < 9)
{
executionLog.Count("counter", (Int16.Parse(counter) + 1).ToString());
loginHelper.CreateIssue("Verify Ticket Auto Assignment Settings", "Bug", "Medium", "Ticket Admin page", "QA", "Log in as: " + username[0] + " / " + password[0] + "\n\nSteps:\n" + Description + "\n\n\nError Description:\n" + Error);
string id = loginHelper.getIssueID("Verify Ticket Auto Assignment Settings");
TakeScreenshot("VerifyTicketAutoAssignmentSettings");
string directoryName = loginHelper.GetnewDirectoryName(GetPath());
var location = directoryName + "\\VerifyTicketAutoAssignmentSettings.png";
loginHelper.AddAttachment(location, id);
}
}
else
{
if (Int16.Parse(counter) < 9)
{
executionLog.Count("counter", (Int16.Parse(counter) + 1).ToString());
TakeScreenshot("VerifyTicketAutoAssignmentSettings");
string id = loginHelper.getIssueID("Verify Ticket Auto Assignment Settings");
string directoryName = loginHelper.GetnewDirectoryName(GetPath());
var location = directoryName + "\\VerifyTicketAutoAssignmentSettings.png";
loginHelper.AddAttachment(location, id);
loginHelper.AddComment(loginHelper.getIssueID("Verify Ticket Auto Assignment Settings"), "This issue is still occurring");
}
}
JIRA = loginHelper.getIssueID("Verify Ticket Auto Assignment Settings");
// executionLog.DeleteFile("Error");
throw;
}
finally
{
executionLog.DeleteFile("VerifyTicketAutoAssignmentSettings");
executionLog.WriteInExcel("Verify Ticket Auto Assignment Settings", Status, JIRA, "Admin Ticket settings");
}
}
