private static bool CheckAgentStatus(Agent agent)
{
try
{
var uiMode = UiModes.Offline;
switch (agent.AgentMode)
{
case AgentMode.Offline:
break;
case AgentMode.Inbound:
uiMode = UiModes.Inbound;
break;
case AgentMode.Outbound:
uiMode = UiModes.Outbound;
break;
default:
throw new ArgumentOutOfRangeException();
}
var uiState = UiStatus.Initializing;
new ComMethods.SwitchOnType <AgentEvent>(agent.AgentCurrentState)
.Case <AgentInitiate>(initiate =>
{
uiState = UiStatus.Initializing;
})
.Case <AgentIdle>(i =>
{
uiState = UiStatus.Idle;
})
.Case <AgentBusy>(b =>
{
uiState = UiStatus.Busy;
})
.Case <AgentAcw>(b =>
{
uiState = UiStatus.Acw;
})
.Case <AgentBreak>(b =>
{
uiState = UiStatus.Break;
});
var startTIme = DateTime.Now;
var client = new ResourceStatusCheckerClient("BasicHttpBinding_IResourceStatusChecker");
var sqid = SequenceNumberGenerator.Instance.GetNextNo;
var reply = client.CheckCurrentState(agent.Auth.SecurityToken, uiState, uiMode, sqid);
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger5, string.Format("ResourceStatusChecker. Time Take :{0}. Softphone Status : {1} Map>uiState {2}. Reply : {3}, sqid : {4}", DateTime.Now.Subtract(startTIme).TotalMilliseconds, agent.AgentCurrentState, uiState, reply, sqid), Logger.LogLevel.Info);
return((reply.IsMatching == false) && reply.CurrentMode == UiModes.Offline && reply.CurrentState == UiStatus.Initializing);
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger5, "CheckAgentStatus", exception, Logger.LogLevel.Error);
return(true);
}
}
public static bool CheckAgentStatus(string securityToken, DialerState state)
{
try
{
var uiState = UiStatus.Initializing;
switch (state)
{
case DialerState.Initiate:
uiState = UiStatus.Initializing;
break;
case DialerState.NotOnCall:
uiState = UiStatus.Idle;
break;
case DialerState.CallRouted:
case DialerState.CallIncoming:
case DialerState.CallOutgoing:
case DialerState.OnHold:
case DialerState.AgentSupervisorTalking:
case DialerState.AgentClientTalking:
case DialerState.Conference:
case DialerState.etlCall:
case DialerState.swapCall:
case DialerState.transferCall:
case DialerState.transferIvr:
case DialerState.ACW:
uiState = UiStatus.Busy;
break;
default:
throw new ArgumentOutOfRangeException("state");
}
var startTIme = DateTime.Now;
var client = new ResourceStatusCheckerClient("BasicHttpBinding_IResourceStatusChecker");
var reply = client.CheckCurrentState(securityToken, uiState, UiModes.Inbound);
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoLogger1, string.Format("ResourceStatusChecker. Time Take :{0}. Softphone Status : {1} Map>uiState {2}. Reply : {3}", DateTime.Now.Subtract(startTIme).TotalMilliseconds, state, uiState, reply), Logger.LogLevel.Info);
return((reply.IsMatching == false) && reply.CurrentMode == UiModes.Offline && reply.CurrentState == UiStatus.Initializing);
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "CheckAgentStatus", exception, Logger.LogLevel.Error);
return(true);
}
}
