private OutboundCallQueueListModel OutboundCallQueueListModel(IEnumerable <CallQueueCustomer> callQueueCustomers, string customerTags)
{
var customerIds = callQueueCustomers.Where(cqc => cqc.CustomerId.HasValue && cqc.CustomerId.Value > 0).Select(cqc => cqc.CustomerId.Value).ToArray();
IEnumerable <Customer> customers = null;
if (customerIds.Any())
{
customerIds = customerIds.Distinct().ToArray();
customers = _customerRepository.GetCustomers(customerIds);
}
var prospectCustomers = _prospectCustomerRepository.GetProspectCustomersByCustomerIds(customerIds);
var callQueueCustomerCalls = _callCenterCallRepository.GetCallForHealtPlanCallQueueCustomer(customerIds, customerTags);
IEnumerable <CallCenterNotes> callCenterNotes = null;
if (callQueueCustomerCalls != null && callQueueCustomerCalls.Any())
{
callCenterNotes = _callCenterNotesRepository.GetByCallIds(callQueueCustomerCalls.Select(s => s.CallId));
}
var corporateCustomTags = _corporateCustomerCustomTagRepository.GetByCustomerIds(customerIds);
return(_outboundCallQueueListModelFactory.SystemGeneratedCallQueueCustomers(callQueueCustomers, customers, prospectCustomers, callQueueCustomerCalls, callCenterNotes, null, null, corporateCustomTags));
}
public OutboundCallQueueListModel GetOutboundCallQueueList(long callQueueId, long assignedToOrgRoleUserId, int pageNumber, int pageSize, out int totalRecords)
{
var callQueueCustomers = _callQueueCustomerRepository.GetCallQueueCustomers(callQueueId, assignedToOrgRoleUserId, pageNumber, pageSize, out totalRecords);
if (callQueueCustomers.IsNullOrEmpty())
{
return(null);
}
var customerIds = callQueueCustomers.Where(cqc => cqc.CustomerId.HasValue && cqc.CustomerId.Value > 0).Select(cqc => cqc.CustomerId.Value).ToArray();
IEnumerable <Customer> customers = null;
if (customerIds.Any())
{
customers = _customerRepository.GetCustomers(customerIds);
}
var prospectCustomerIds = callQueueCustomers.Where(cqc => cqc.ProspectCustomerId.HasValue && cqc.ProspectCustomerId.Value > 0).Select(cqc => cqc.ProspectCustomerId.Value).ToArray();//&& !cqc.CustomerId.HasValue
var prospectCustomers = _prospectCustomerRepository.GetProspectCustomers(prospectCustomerIds);
var prospectCustomerNotes = _customerCallNotesRepository.GetProspectCustomerNotes(prospectCustomers.Select(pc => pc.Id).ToArray());
var callQueueCriterias = _callQueueCriteriaRepository.GetAllByCallQueueId(callQueueId);
var criterias = _criteriaRepository.GetAll();
var callQueueCustomerCalls = _callQueueCustomerCallRepository.GetByCallQueueCustomerIds(callQueueCustomers.Select(cqc => cqc.Id).ToArray());
IEnumerable <Call> calls = null;
IEnumerable <CallCenterNotes> callCenterNotes = null;
if (callQueueCustomerCalls != null && callQueueCustomerCalls.Any())
{
var callIds = callQueueCustomerCalls.Select(cqcc => cqcc.CallId).ToArray();
calls = _callCenterCallRepository.GetByIds(callIds);
callCenterNotes = _callCenterNotesRepository.GetByCallIds(callIds);
}
var idNamePair = GetIdNamePairs(prospectCustomerNotes);
return(_outboundCallQueueListModelFactory.Create(callQueueCustomers, customers, prospectCustomers, callQueueCriterias, criterias, callQueueCustomerCalls, calls, callCenterNotes, prospectCustomerNotes, idNamePair));
}
public ListModelBase <HourlyOutreachCallReportModel, HourlyOutreachCallReportModelFilter> GetOutreachCallReport(int pageNumber, int pageSize, ModelFilterBase filter, out int totalRecords)
{
var calls = _callCenterCallRepository.GetOutreachCallQueueCustomer(filter as OutreachCallReportModelFilter, pageNumber, pageSize, out totalRecords);
if (calls == null || !calls.Any())
{
return(null);
}
var customerIds = calls.Select(c => c.CalledCustomerId).ToArray();
var customerEligibilities = _customerEligibilityRepository.GetCustomerEligibilityByCustomerIdsAndYear(customerIds, DateTime.Today.Year);
if (customerEligibilities.IsNullOrEmpty())
{
customerEligibilities = new List <CustomerEligibility>();
}
var callQueueIds = calls.Where(x => x.CallQueueId.HasValue).Select(x => x.CallQueueId.Value).ToArray();
var callQueues = _callQueueRepository.GetByIds(callQueueIds, false, true);
var customers = _customerRepository.GetCustomers(customerIds);
var customerTags = _corporateCustomerCustomTagRepository.GetByCustomerIds(customerIds);
var eventIds = calls.Where(x => x.EventId > 0).Select(x => x.EventId);
var events = _eventRepository.GetEventswithPodbyIds(eventIds);
var organisationRoleIds = calls.Select(c => c.CreatedByOrgRoleUserId).ToArray();
var callIds = calls.Select(c => c.Id).ToArray();
EventBasicInfoListModel eventBasicInfoListModel = null;
List <EventCustomer> eventCusomters = null;
List <Appointment> appointments = null;
IEnumerable <OrderedPair <long, string> > registeredbyAgentNameIdPair = null;
if (events != null)
{
eventBasicInfoListModel = _eventBasicInfoListHelper.EventBasicInfoListForCallQueue(events);
}
if (events != null && !customerIds.IsNullOrEmpty())
{
eventCusomters = _eventCustomerRepository.GetByCustomerIds(customerIds).Where(s => eventIds.Contains(s.EventId)).ToList();
}
if (!eventCusomters.IsNullOrEmpty())
{
var appointmentIds = eventCusomters.Where(x => x.AppointmentId.HasValue).Select(x => x.AppointmentId.Value);
appointments = _appointmentRepository.GetByIds(appointmentIds).ToList();
}
if (organisationRoleIds != null && !organisationRoleIds.IsNullOrEmpty())
{
registeredbyAgentNameIdPair = _organizationRoleUserRepository.GetNameIdPairofUsers(organisationRoleIds).ToArray();
}
var dispositionNotes = _callCenterNotesRepository.GetByCallIds(callIds.ToArray());
var orderedPairsCustomersShippingDetails = _shippingDetailRepository.GetShippingDetailsIdCustomerId(customerIds);
var customersShippingDetails = _shippingDetailRepository.GetShippingDetailsForCustomerIds(customerIds);
var customerShippingAddressIds = customersShippingDetails.Select(x => x.ShippingAddress.Id).ToList();
var customerAddress = _addressRepository.GetAddresses(customerShippingAddressIds);
return(_outreachCallReportListModelFactory.CreateHourlyModel(customers, customerTags, calls, eventCusomters, eventBasicInfoListModel, appointments, registeredbyAgentNameIdPair, dispositionNotes, orderedPairsCustomersShippingDetails,
customersShippingDetails, customerAddress, callQueues, customerEligibilities));
}
