public CallOutComeEditModel GetCallOutCome(long callId, long callQueueCustomerId, long customerId)
{
var callOutComeModel = new CallOutComeEditModel();
var objCall = _callCenterCallRepository.GetById(callId);
if (objCall == null)
{
return(callOutComeModel);
}
callOutComeModel.CallStatusId = objCall.Status;
callOutComeModel.NotIntrestedReasonId = objCall.NotInterestedReasonId;
var objNote = _callCenterNotesRepository.GetByCallId(callId);
if (objNote != null)
{
callOutComeModel.Note = objNote.Notes.Replace(ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription(), "").Replace(":", "").Trim();
}
callOutComeModel.DispositionAlias = objCall.Disposition;
var customer = _customerRepository.GetCustomer(customerId);
if (customer.DoNotContactTypeId.HasValue && (customer.DoNotContactTypeId.Value == (long)DoNotContactType.DoNotContact || customer.DoNotContactTypeId.Value == (long)DoNotContactType.DoNotCall))
{
callOutComeModel.DoNotCall = true;
}
callOutComeModel.PhoneHome = customer.HomePhoneNumber.FormatPhoneNumber;
callOutComeModel.PhoneHomeConsent = customer.PhoneHomeConsentId;
callOutComeModel.PhoneOffice = customer.OfficePhoneNumber.FormatPhoneNumber;
callOutComeModel.PhoneOfficeConsent = customer.PhoneOfficeConsentId;
callOutComeModel.PhoneCell = customer.MobilePhoneNumber.FormatPhoneNumber;
callOutComeModel.PhoneCellConsent = customer.PhoneCellConsentId;
if (customerId > 0 && objCall.Disposition == (ProspectCustomerTag.CallBackLater).ToString())
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null && prospectCustomer.IsQueuedForCallBack && prospectCustomer.CallBackRequestedOn.HasValue) //&& prospectCustomer.CallBackRequestedOn.Value.Date == DateTime.Today
{
callOutComeModel.CallBackDateTime = prospectCustomer.CallBackRequestedDate;
}
}
if (callQueueCustomerId > 0)
{
var callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
if (callQueueCustomer.Status == CallQueueStatus.Removed)
{
callOutComeModel.RemoveFromQueue = true;
}
callOutComeModel.CallQueueId = callQueueCustomer.CallQueueId;
}
return(callOutComeModel);
}
