public static SupervisorViewResponse GetSupervisorView(string supervisorId)
{
List <KPIItem> supervisorView = new List <KPIItem>();
List <KPIInfo> kpis = KPIReader.GetKPIInfo();
List <AgentKPIInfo> agentKpis = KPIReader.GetAgentKPI();
List <AgentInfo> agents = AgentReader.GetAgentsForSupervisor(supervisorId);
var result = from k in kpis
join ak in agentKpis on k.KpiId equals ak.KpiId
join a in agents on ak.AgentId equals a.AgentId
orderby a.AgentName, ak.KpiValue ascending
select new { a.AgentName, k.KpiName, ak.KpiValue };
var agentGroups = result.GroupBy(a => a.AgentName).Select(g => g.FirstOrDefault());
foreach (var agentGroup in agentGroups)
{
var agentRows = result.Where(a => a.AgentName.Equals(agentGroup.AgentName));
double avgKpi = agentRows.Average(a => a.KpiValue);
string topKpiString = string.Empty;
string bottomKpiString = string.Empty;
var topKPI = agentRows.OrderByDescending(a => a.KpiValue).Take(2);
foreach (var row in topKPI)
{
topKpiString += string.Format("{0}: {1};", row.KpiName, row.KpiValue);
}
var bottomKPI = agentRows.OrderBy(a => a.KpiValue).Take(2);
foreach (var row in bottomKPI)
{
bottomKpiString += string.Format("{0}: {1};", row.KpiName, row.KpiValue);
}
supervisorView.Add(new KPIItem()
{
AgentName = agentGroup.AgentName,
Score = Convert.ToInt32(avgKpi),
TopKPI = topKpiString,
BottomKPI = bottomKpiString
});
}
return(new SupervisorViewResponse()
{
SupervisorName = AgentReader.GetSupervisorName(supervisorId),
SupervisorView = supervisorView.OrderByDescending(i => i.Score).ToList()
});
}
public static HeatMapViewResponse GetHeatMapView(string supervisorId)
{
var heatMapItems = new List <Dictionary <string, string> >();
List <KPIInfo> kpis = KPIReader.GetAllKPIInfo();
List <AgentKPIInfo> agentKpis = KPIReader.GetAgentKPI();
List <AgentInfo> agents = AgentReader.GetAgentsForSupervisor(supervisorId);
string centerId = AgentReader.GetCenterIdForSupervisor(supervisorId);
List <AgentInfo> centerAgents = AgentReader.GetAgentsForCenter(centerId);
var result = from k in kpis
join ak in agentKpis on k.KpiId equals ak.KpiId
join a in agents on ak.AgentId equals a.AgentId
orderby k.Category, k.KpiId, a.AgentName
select new { a.AgentId, a.AgentName, a.Date, k.KpiId, k.KpiName, ak.KpiValue, k.Category };
var kpiGroups = result.GroupBy(a => a.KpiName).Select(g => g.FirstOrDefault());
foreach (var kpiGroup in kpiGroups)
{
var kpiRows = from a in result
where a.KpiName.Equals(kpiGroup.KpiName)
group a by a.AgentName into g
select g.OrderByDescending(i => i.Date).FirstOrDefault();
var item = new Dictionary <string, string>();
item.Add("..Category", kpiGroup.Category);
item.Add(".Behavior Attribute", kpiGroup.KpiName);
var centerResult = from ak in agentKpis
join ca in centerAgents on ak.AgentId equals ca.AgentId
where ak.KpiId == kpiGroup.KpiId
group ak by ak.KpiId into g
select new { CenterAverage = g.Average(a => a.KpiValue) };
var sdResult = from ak in agentKpis
join ca in centerAgents on ak.AgentId equals ca.AgentId
where ak.KpiId == kpiGroup.KpiId
select new { ak.KpiValue };
List <double> sdList = new List <double>();
foreach (var row in sdResult)
{
sdList.Add(row.KpiValue);
}
double centerAverage = Convert.ToInt32(centerResult.First().CenterAverage);
item.Add(".Center Average", centerAverage.ToString("F"));
double standardDeviation = StatisticsHelper.GetStandardDeviation(sdList);
item.Add(".Standard Deviation", standardDeviation.ToString("F"));
foreach (var row in kpiRows)
{
item.Add(row.AgentName, row.KpiValue.ToString("F"));
}
heatMapItems.Add(item);
}
return(new HeatMapViewResponse()
{
SupervisorName = AgentReader.GetSupervisorName(supervisorId),
HeatMapView = heatMapItems
});
}
