public static List <LeaderBoardItem> GetLeaderBoard(string centerId)
{
List <LeaderBoardItem> leaderBoard = new List <LeaderBoardItem>();
List <AgentInfo> agents = AgentReader.GetAgentItems(centerId);
int rank = 0;
foreach (AgentInfo agent in agents.OrderByDescending(a => a.Points))
{
leaderBoard.Add(new LeaderBoardItem()
{
Name = agent.AgentName,
TotalPoints = agent.Points,
PhotoFileName = agent.PhotoFileName,
Rank = ++rank
});
if (rank >= 10)
{
break;
}
}
return(leaderBoard);
}
public static EngagementResult GetEngagement(EngagementRequest request)
{
EngagementResult result = new EngagementResult();
string agentId = request.AgentId;
var agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase));
string[] queues = agentItem.QueueList;
string queueId = queues[0];
QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase));
AgentEngagementManager engagementManager = new AgentEngagementManager();
int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem);
result.FreeMinutes = freeMinutes;
result.Items = EngagementReader.GetEngagementItems(freeMinutes);
return(result);
}
