private void btnReportBug_Click(object sender, System.EventArgs e)
{
if((userID == -1) && (txtEmail.Text.Length == 0))
{
lblResponse.Text = "<div class=errormessage><p>Please enter an emailaddress, so we can respond to your report.</p></div>";
lblResponse.Visible = true;
}
else if(ddlArea.SelectedItem.Text.CompareTo("") == 0)
{
lblResponse.Text = "<div class=errormessage><p>Please select a general problem catagory.</p></div>";
lblResponse.Visible = true;
}
else if (txtBugReport.Text == "")
{
lblResponse.Text = "<div class=errormessage><p>Please enter a description of the problem!</p></div>";
lblResponse.Visible = true;
}
else
{
string userEmail = null;
if((currentUser.email != null) && (currentUser.email != ""))
{
userEmail = currentUser.email;
}
else if( ( txtEmail != null) && (txtEmail.Text != null) && (txtEmail.Text != ""))
{
userEmail = txtEmail.Text;
}
string problemArea = ddlArea.SelectedItem.Text;
StringBuilder sb = new StringBuilder();
ProcessAgentDB agentDB = new ProcessAgentDB();
SystemSupport support = agentDB.RetrieveSystemSupport(ProcessAgentDB.ServiceGuid);
//Generate email
MailMessage mail = new MailMessage();
if (support.bugEmail != null && support.bugEmail.Length > 2)
{
mail.To = support.bugEmail;
}
else
{
mail.To = ConfigurationSettings.AppSettings["bugReportMailAddress"];
}
mail.From = userEmail;
mail.Subject = "[iLabs] " + Server.MachineName + " Bug Report: " + problemArea ;
if(userID == -1 )
{
sb.Append("User Not Logged In:\n\r");
sb.Append("Username: "******"\n\r");
sb.Append("Email: " + txtEmail.Text + "\n\r");
if(Session["GroupName"] != null)
sb.Append("Group: " + Session["GroupName"].ToString()+ "\n\r");
}
else
{
sb.Append(currentUser.firstName + " "+ currentUser.lastName +"\n\r");
sb.Append("Username: "******"\n\r");
sb.Append("Email: " + currentUser.email + "\n\r");
if(Session["GroupName"] != null)
sb.Append("Group: " + Session["GroupName"].ToString()+ "\n\r");
}
sb.Append("\n\r");
sb.Append("reports the following bug '"+problemArea+"': \n\r\n\r");
sb.Append(txtBugReport.Text) ;
sb.Append("\n\r\n\r");
sb.Append("Additional Information:\n\r");
sb.Append("User Browser: "+ Request.Browser.Type +"\n\r");
sb.Append("User Browser Agent: "+ Request.UserAgent +"\n\r");
sb.Append("User Platform: "+ Request.Browser.Platform+"\n\r");
sb.Append("URL used to access page: "+ Request.Url+"\n\r");
sb.Append("Machine Name: " + Server.MachineName+"\n\r");
sb.Append("Server Type: " + Server.GetType() + "\n\r");
if(excep != null)
{
sb.Append("\n\rException Thrown:\n\r");
sb.Append(excep.Message + "\n\r\n\r");
sb.Append(excep.StackTrace);
Server.ClearError();
}
mail.Body = sb.ToString();
SmtpMail.SmtpServer = "127.0.0.1";
try
{
SmtpMail.Send(mail);
if(userEmail != null)
{
MailMessage uMail = new MailMessage();
uMail.To = userEmail;
uMail.From = ConfigurationSettings.AppSettings["bugReportMailAddress"];
uMail.Subject = "[iLabs] Bug Report: " + problemArea ;
uMail.Body = "Thank you for taking the time to report the following bug:\n\r";
uMail.Body += txtBugReport.Text;
SmtpMail.Send(uMail);
}
lblResponse.Text = "<div class=errormessage><p>Thank-you! Your bug report has been submitted. An administrator will contact you within 24-48 hours.</p></div>";
lblResponse.Visible = true;
}
catch (Exception ex)
{
lblResponse.Text = "<div class=errormessage><p>Error sending your bug report, please email "
+ ConfigurationSettings.AppSettings["bugReportMailAddress"] + ". "+ex.Message+"</p></div>";
lblResponse.Visible = true;
}
}
}
/// <summary>
/// This only registers the ProviderInfo systemSupport block(s)
/// </summary>
/// <param name="registerGuid"></param>
/// <param name="info"></param>
protected virtual void register(string registerGuid, ServiceDescription[] info)
{
StringBuilder message = new StringBuilder();
ProcessAgentDB dbTicketing = new ProcessAgentDB();
message.AppendLine("Register called on " + ProcessAgentDB.ServiceAgent.codeBaseUrl);
if (info != null && info.Length > 0)
{
foreach (ServiceDescription sd in info)
{
Coupon coupon = null;
if (sd.coupon != null)
{
coupon = sd.coupon;
}
if (sd.serviceProviderInfo != null && sd.serviceProviderInfo.Length > 0)
{
XmlQueryDoc xdoc = new XmlQueryDoc(sd.serviceProviderInfo);
string descriptorType = xdoc.GetTopName();
if (descriptorType.Equals("systemSupport"))
{
SystemSupport ss = SystemSupport.Parse(xdoc);
if (ss.agentGuid != null && ss.agentGuid.Length > 0)
{
int id = dbTicketing.GetProcessAgentID(ss.agentGuid);
if (id > 0)
{
dbTicketing.SaveSystemSupport(ss.agentGuid, ss.contactEmail, ss.bugEmail,
ss.infoUrl, ss.description, ss.location);
if (sd.consumerInfo != null && sd.consumerInfo.CompareTo("requestSystemSupport") == 0)
{
ProcessAgentInfo paInfo = dbTicketing.GetProcessAgentInfo(ss.agentGuid);
if (paInfo != null)
{
SystemSupport mySS = dbTicketing.RetrieveSystemSupport(ProcessAgentDB.ServiceGuid);
if (mySS != null)
{
ServiceDescription[] values = new ServiceDescription[1];
values[0] = new ServiceDescription(mySS.ToXML(), null, null);
ProcessAgentProxy proxy = new ProcessAgentProxy();
proxy.Url = paInfo.webServiceUrl;
proxy.AgentAuthHeaderValue = new AgentAuthHeader();
proxy.AgentAuthHeaderValue.coupon = paInfo.identOut;
proxy.AgentAuthHeaderValue.agentGuid = ProcessAgentDB.ServiceGuid;
proxy.Register(registerGuid, values);
}
}
}
}
}
}
}
}
}
}
