public TwiMLResult Gather(VoiceRequest request)
{
var response = new TwilioResponse();
// If the user entered digits, process their request
if (!string.IsNullOrEmpty(request.Digits))
{
switch (request.Digits)
{
case "1":
response.Say("You selected sales. Good for you!");
break;
case "2":
response.Say("You need support. We will help!");
break;
default:
response.Say("Sorry, I don't understand that choice.").Pause();
response.Redirect("/voice");
break;
}
}
else
{
// If no input was sent, redirect to the /voice route
response.Redirect("/voice");
}
return TwiML(response);
}
public TwilioResponse PingTeamMember(string teamId, string callingPartyId, int idx)
{
var response = new TwilioResponse();
Contact contact = directory.GetTeamMember(teamId, idx);
Team team = directory.GetTeam(teamId);
if (contact != null)
{
if (idx == 0)
{
response.Say(string.Format("Now attempting to connect you to {0}", team.Name));
}
else
{
response.Say("Trying next team member...");
}
response.Say("We are now contacting " + contact.Name + ", please hold the line");
response.Dial(new Number(contact.MobileNumber, new { url = string.Format("/Router/PreConnect?callingPartyId={0}", callingPartyId) }),
new { callerId = "+442033229301", timeLimit = 5, action = string.Format("/Router/NextTeamMember?callingPartyId={0}&TeamId={1}&Idx={2}", callingPartyId, teamId, idx) });
}
else
{
response.Say("Couldn't find a team member...");
response.Hangup();
}
return response;
}
//
// GET: /Phone/
public ActionResult IncomingCall(string CallSid, string FromCity, string FromState, string FromZip, string FromCountry)
{
LocationalCall call = (LocationalCall)GetCall(CallSid);
StateManager.AddNewCall(call);
StateManager.AddToLog(CallSid, "Incoming call...");
call.City = FromCity;
call.Country = FromCountry;
call.ZipCode = FromZip;
call.State = FromState;
TwilioResponse response = new TwilioResponse();
response.BeginGather(new
{
action = Url.Action("ServiceRequest"),
timeout = 120,
method = "POST",
numDigits = 1
});
response.Say("Welcome to the Bank of Griff.");
response.Pause();
response.Say("Press 1 to manage your account.");
response.Say("Press 2 to take out a loan.");
response.Say("Press 3 to talk to a representative.");
response.Pause();
response.EndGather();
return SendTwilioResult(response);
}
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
if (!string.IsNullOrEmpty(request.Digits))
{
switch (request.Digits)
{
case "1":
response.Say("You selected sales. Good for you!");
break;
case "2":
response.Say("You need support. We will help!");
break;
default:
response.Say("Sorry, I don't understand that choice.").Pause();
RenderMainMenu(response);
break;
}
}
else
{
// If no input was sent, use the <Gather> verb to collect user input
RenderMainMenu(response);
}
return TwiML(response);
}
public ActionResult Hello()
{
var response = new TwilioResponse();
response.Say("Hello there! Your Twilio environment has been configured.");
response.Say("Good luck during the workshop!", new { Voice = "woman" });
return TwiML(response);
}
//public HttpResponseMessage Get(VoiceRequest request)
//{
// try
// {
// if (request != null)
// {
// repo.AddMessage(string.Format("unknown,\"{0}\",\"{1}\",starting", request.From, request.To));
// }
// else
// {
// repo.AddMessage("unknown,unknown,unknown,starting");
// }
// var response = new TwilioResponse();
// response.Say("G'day and welcome to the twilio monitoring thing...you should see your call appear on the web now...");
// //return response;
// return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
// }
// catch (Exception ex)
// {
// var response = new TwilioResponse();
// response.Say(ex.Message);
// response.Say(ex.StackTrace);
// return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
// }
//}
public HttpResponseMessage Post(VoiceRequest request)
{
try
{
if (request != null)
{
repo.AddMessage(string.Format("unknown,{0},{1},starting", request.From, request.To));
}
else
{
repo.AddMessage("unknown,unknown,unknown,starting");
}
var response = new TwilioResponse();
response.Say("G'day and welcome to the twilio monitoring thing...you should see your call appear on the web now...");
response.Pause(5);
response.Say("Good bye...");
//return response;
return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
}
catch (Exception ex)
{
var response = new TwilioResponse();
response.Say(ex.Message);
response.Say(ex.StackTrace);
return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
}
}
// /Voice/HandleRecord
public TwiMLResult HandleRecord(VoiceRequest request)
{
var response = new TwilioResponse();
response.Say("Listen to your recorded message.");
response.Play(request.RecordingUrl);
response.Say("Goodbye.");
return TwiML(response);
}
/// <summary>
/// Builds an instance.
/// </summary>
/// <returns>A new instance of the TwilioResponse</returns>
public TwilioResponse Build()
{
var response = new TwilioResponse();
response.Say(_question.Body);
response.Say(QuestionTypeToMessage[_question.Type]);
AddRecordOrGatherCommands(response);
return response;
}
public void ProcessRequest(HttpContext context)
{
context.Response.ContentType = "application/xml";
var response = new TwilioResponse();
response.Say("Hello there! Your Twilio environment has been configured.");
response.Say("Good luck during the workshop!", new { Voice = "woman" });
context.Response.Write(response.ToString());
}
public void ProcessRequest(HttpContext context)
{
context.Response.ContentType = "application/xml";
var response = new TwilioResponse();
response.Say("Hello there! You have successfully configured a web hook.");
response.Say("Have fun with your Twilio development!", new { Voice = "woman" });
context.Response.Write(response.ToString());
}
public TwilioResponse Greet(VoiceRequest request)
{
TwilioResponse response = new TwilioResponse();
response.Say("Welcome to Saint Georges Hospital Directory.");
response.BeginGather(new { finishOnKey = "#", action = "/Router/InitialOptions" });
response.Say("Please enter your four digit I D then press the hash button");
response.EndGather();
return response;
}
// /Voice
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
response.Say("Hello. It's me.", new {voice = "alice", language = "en-GB"});
response.Play("http://howtodocs.s3.amazonaws.com/ahoyhoy.mp3");
response.BeginGather(new {numDigits = "1", action = "/Voice/HandleGather"});
response.Say("To speak to a real person, press 1.\n" +
"Press 2 to record a message for a Twilio educator.\n" +
"Press any other key to start over.");
response.EndGather();
return TwiML(response);
}
public ActionResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
response.Say("Hello! You will get an SMS message soon.");
response.Sms("This is the ship that made the Kessel Run in fourteen parsecs?");
return TwiML(response);
}
// /Voice
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
response.Say("Hello. It's me.");
response.Play("http://howtodocs.s3.amazonaws.com/ahoyhoy.mp3");
return TwiML(response);
}
private TwiMLResult ReturnInstructions()
{
var response = new TwilioResponse();
response.Say("To get to your extraction point, get on your bike and go down " +
"the street. Then Left down an alley. Avoid the police cars. Turn left " +
"into an unfinished housing development. Fly over the roadblock. Go " +
"passed the moon. Soon after you will see your mother ship.",
new {voice = "alice", language = "en-GB"});
response.Say("Thank you for calling the ET Phone Home Service - the " +
"adventurous alien's first choice in intergalactic travel");
response.Hangup();
return TwiML(response);
}
public ActionResult Connect()
{
var response = new TwilioResponse();
response.Say("Connecting you to an agent");
return TwiML(response);
}
//
// GET: /CallCenter/
public ActionResult Index()
{
var response = new TwilioResponse();
response.Pause(5);
response.Say("Thanks for calling the Music Store");
return TwiML(response);
}
public TwiMLResult HandleSms(string Sid, string From, string To, string Body, string Status)
{
_db.Log.Insert(Text: String.Format("From: {0}, To: {1}, Body: {2}", From, To, Body));
var response = new TwilioResponse();
response.Say("Received");
return TwiML(response);
}
public TwilioResponse GetMenuSelection(VoiceRequest request)
{
var response = new TwilioResponse();
try
{
string lookupPhoneNumber = request.GetOriginatingNumber();
int profileId = profileManager.GetProfileId(lookupPhoneNumber);
var selection = int.Parse(request.Digits);
switch (selection)
{
case 1:
response.Say("Looking up unread messages.");
var unreadCount = refUnitedAcctManager.GetUnreadMessageCount(profileId);
response.Say(string.Format("You have {0} message{1}", unreadCount, (unreadCount == 1) ? "" : "s"));
break;
case 2:
response.Say("Looking up messages");
response.Redirect(routeProvider.GetUrlMethod(IVRRoutes.READ_PLATFORM_MESSAGES, profileId));
break;
case 3:
response.Redirect(routeProvider.GetUrlMethod(IVRRoutes.SEND_MESSAGE_TO_FAVOURITE, profileId));
break;
case 4:
response.Redirect(routeProvider.GetUrlMethod(IVRRoutes.PLAY_RECORDED_MESSAGES, profileId));
break;
case 5:
response.Redirect(routeProvider.GetUrlMethod(IVRRoutes.BROADCAST_RECORD, profileId));
break;
case 6:
response.Redirect(routeProvider.GetUrlMethod(IVRRoutes.BROADCAST_MENU, profileId));
break;
default:
response.Redirect(routeProvider.GetUrlMethod(IVRRoutes.PLAY_MAIN_MENU));
break;
}
}
catch (Exception ex)
{
response.Say("an error has occured. " + ex.Message);
}
return response;
}
public HttpResponseMessage Post(VoiceRequest request)
{
var response = new TwilioResponse();
response.Say("Welcome to this Twilio demo app. Please enter your 3 digit pin code.");
response.Gather(new { numDigits = 3, action = string.Format("/api/Authenticate") });
return this.TwiMLResponse(response);
}
public void ProcessRequest(HttpContext context)
{
var twiml = new TwilioResponse();
if (context.Request["message"] != null)
{
var message = HttpContext.Current.Server.UrlDecode(context.Request["message"].ToString());
twiml.Say(message);
}
else
twiml.Say("Good Morning, I am ready");
context.Response.Clear();
context.Response.ContentType = "text/xml";
context.Response.Write(twiml.ToString());
context.Response.End();
}
public TwilioResponse EntryPoint(Twilio.Mvc.VoiceRequest request)
{
TwilioResponse response = new TwilioResponse();
response.Say("Welcome to the IVR");
return response;
}
public TwiMLResult RedirectWelcome()
{
var response = new TwilioResponse();
response.Say("Returning to the main menu",
new {voice = "alice", language = "en-GB"});
response.Redirect(Url.Action("Welcome", "IVR"));
return new TwiMLResult(response);
}
public HttpResponseMessage Post(VoiceRequest request)
{
var response = new TwilioResponse();
response.Say("Welcome to this Twilio demo app. Please enter your 5 digit ID.");
response.Gather(new { numDigits = 5, action = string.Format("/api/Authenticate") });
return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
}
public HttpResponseMessage GoodByeMessage(TwilioVoiceRequest twilioVoiceRequest)
{
var twilioResponse = new TwilioResponse();
twilioResponse.Say("Thank you for using VoxVoi. Goodbye!", _voicesettings);
twilioResponse.Hangup();
return Request.CreateResponse(HttpStatusCode.OK, twilioResponse.Element);
}
public ActionResult ManageAccount(string CallSid, string Digits)
{
var call = GetCall(CallSid);
TwilioResponse response = new TwilioResponse();
response.Say("Sorry. Account management is currently down for repairs. Please try again in 6 to 8 weeks.");
response.Hangup();
return SendTwilioResult(response);
}
// helper function to set up a <Gather>
private static void RenderMainMenu(TwilioResponse response)
{
response.BeginGather(new { numDigits = 1 });
response.Say("For sales, press 1. For support, press 2.");
response.EndGather();
// If the user doesn't enter input, loop
response.Redirect("/voice");
}
public ActionResult Hangup()
{
var response = new TwilioResponse();
response.Say(
"Your recording has been saved. Good bye");
response.Hangup();
return TwiML(response);
}
public ActionResult ServiceRequest(string CallSid, string Digits)
{
var call = GetCall(CallSid);
TwilioResponse response = new TwilioResponse();
switch (Digits)
{
case "0":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Return to Menu"));
response.Say("Returning to the main menu.");
response.Redirect(Url.Action("IncomingCall"));
}
break;
case "1":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Manage Account"));
response.Say("Please enter your 8 digit account number");
response.Gather(
new { action = Url.Action("ManageAccount"), timeout = 120, method = "POST", numDigits = 8 });
}
break;
case "2":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Take a Loan"));
response.Say(
"All of our loan officers are currently giving money away to people less deserving than you.");
}
break;
case "3":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Talk to a Representative"));
}
break;
default:
{
response.Say("Oy vey.");
response.Redirect(Url.Action("IncomingCall"));
} break;
}
return SendTwilioResult(response);
}
// /Voice/HandleGather
public TwiMLResult HandleGather(VoiceRequest request)
{
var response = new TwilioResponse();
switch (request.Digits)
{
case "1":
response.Dial("+13105551212");
response.Say("The call failed or the remote party hung up. Goodbye.");
break;
case "2":
response.Say("Record your message after the tone.");
response.Record(new {maxLength = "30", action = "/Voice/HandleRecord"});
break;
default:
response.Redirect("/Voice");
break;
}
return TwiML(response);
}
