public TwilioResponse InitialOptions(VoiceRequest request)
{
TwilioResponse response = new TwilioResponse();
var id = request.Digits;
if (!directory.ExtensionExists(id))
{
response.Say("We couldn't find your I D.");
response.Hangup();
}
response.BeginGather(new { finishOnKey = "#", action = string.Format("/Router/PingInital?callingPartyId={0}", id) });
response.Say("To contact an individual, enter their 4 digit I D and then press the hash button");
response.Say("To contact a team, enter star followed by the 4 digit I D and then press the hash button");
response.EndGather();
return response;
}
//
// GET: /Phone/
public ActionResult IncomingCall(string CallSid, string FromCity, string FromState, string FromZip, string FromCountry)
{
LocationalCall call = (LocationalCall)GetCall(CallSid);
StateManager.AddNewCall(call);
StateManager.AddToLog(CallSid, "Incoming call...");
call.City = FromCity;
call.Country = FromCountry;
call.ZipCode = FromZip;
call.State = FromState;
TwilioResponse response = new TwilioResponse();
response.BeginGather(new
{
action = Url.Action("ServiceRequest"),
timeout = 120,
method = "POST",
numDigits = 1
});
response.Say("Welcome to the Bank of Griff.");
response.Pause();
response.Say("Press 1 to manage your account.");
response.Say("Press 2 to take out a loan.");
response.Say("Press 3 to talk to a representative.");
response.Pause();
response.EndGather();
return SendTwilioResult(response);
}
public TwiMLResult Welcome()
{
var response = new TwilioResponse();
response.BeginGather(new {action = Url.Action("Show", "Menu"), numDigits = "1"})
.Play("http://howtodocs.s3.amazonaws.com/et-phone.mp3", new {loop = 3})
.EndGather();
return TwiML(response);
}
// helper function to set up a <Gather>
private static void RenderMainMenu(TwilioResponse response)
{
response.BeginGather(new { numDigits = 1 });
response.Say("For sales, press 1. For support, press 2.");
response.EndGather();
// If the user doesn't enter input, loop
response.Redirect("/voice");
}
public TwilioResponse GetGreeting(VoiceRequest request)
{
string culture = LanguageHelper.GetDefaultCulture();
var response = new TwilioResponse();
try
{
var lookupPhoneNumber = request.GetOriginatingNumber();
var knownNumber = profileManager.CheckNumber(lookupPhoneNumber);
if (knownNumber)
{
culture = profileManager.GetCulture(lookupPhoneNumber);
if (string.IsNullOrEmpty(culture))
{
culture = LanguageHelper.GetDefaultCulture();
}
else
{
culture = LanguageHelper.GetValidCulture(culture);
}
IVREntryLang.Culture = new System.Globalization.CultureInfo(culture);
twiMLHelper = new TwiMLHelper(culture, LanguageHelper.IsImplementedAsMP3(culture));
}
else
{
twiMLHelper = new TwiMLHelper(LanguageHelper.GetDefaultCulture(), false);
}
twiMLHelper.SayOrPlay(response, IVREntryLang.Welcome);
twiMLHelper.SayOrPlay(response, string.Format(IVREntryLang.PhoneLookup, string.Join(" ", lookupPhoneNumber.ToArray())));
if (!knownNumber)
{
twiMLHelper.SayOrPlay(response, IVREntryLang.PhoneNumberNotFound);
response.Hangup();
return response;
}
response.BeginGather(new { finishOnKey = "#", action = string.Format("/api/IVRAuthenticate?language={0}", culture) });
twiMLHelper.SayOrPlay(response, IVREntryLang.EnterPin);
response.EndGather();
}
catch (Exception ex)
{
twiMLHelper.SayOrPlay(response, string.Format(IVREntryLang.Error, ex.Message));
twiMLHelper.SayOrPlay(response, string.Format(IVREntryLang.Error, ex.Message));
twiMLHelper.SayOrPlay(response, string.Format(IVREntryLang.Error, ex.Message));
response.Hangup();
}
return response;
}
public ActionResult Join()
{
var response = new TwilioResponse();
response.Say("You are about to join the Rapid Response conference");
response.BeginGather(new {action = @Url.Action("Connect")})
.Say("Press 1 to join as a listener")
.Say("Press 2 to join as a speaker")
.Say("Press 3 to join as the moderator")
.EndGather();
return TwiML(response);
}
// /Voice
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
response.Say("Hello. It's me.", new {voice = "alice", language = "en-GB"});
response.Play("http://howtodocs.s3.amazonaws.com/ahoyhoy.mp3");
response.BeginGather(new {numDigits = "1", action = "/Voice/HandleGather"});
response.Say("To speak to a real person, press 1.\n" +
"Press 2 to record a message for a Twilio educator.\n" +
"Press any other key to start over.");
response.EndGather();
return TwiML(response);
}
public TwilioResponse Greet(VoiceRequest request)
{
TwilioResponse response = new TwilioResponse();
response.Say("Welcome to Saint Georges Hospital Directory.");
response.BeginGather(new { finishOnKey = "#", action = "/Router/InitialOptions" });
response.Say("Please enter your four digit I D then press the hash button");
response.EndGather();
return response;
}
public ActionResult Gather()
{
var response = new TwilioResponse();
response.BeginGather(new { action=Url.Action("Gather"), method="POST" })
.Say("Please enter your four digit package ID, followed by the pound sign.");
response.EndGather();
response.Say("I'm sorry, I didn't get that.");
response.Redirect( Url.Action("Gather"), "GET" );
return TwiML(response);
}
public ActionResult Error()
{
var response = new TwilioResponse();
response.Say(string.Format("I'm sorry, there seems to have been a problem locating your package."));
response.BeginGather(new { action = Url.Action("Complete"), method = "POST" })
.Say("To speak with an agent, press one.");
response.EndGather();
response.Redirect(Url.Action("Goodbye"), "GET");
return TwiML(response);
}
public ActionResult Complete(string s)
{
var response = new TwilioResponse();
response.Say(string.Format("The status of your package is {0}.", s));
response.BeginGather(new { action = Url.Action("Complete"), method="POST" })
.Say("To locate another package, press one.");
response.EndGather();
response.Redirect( Url.Action("Goodbye"), "GET" );
return TwiML(response);
}
private TwiMLResult Planets()
{
var response = new TwilioResponse();
response.BeginGather(new {action = "/Extension/Connect", numDigits = "1"})
.Say("To call the planet Broh doe As O G, press 2. To call the planet " +
"DuhGo bah, press 3. To call an oober asteroid to your location, press 4. To " +
"go back to the main menu, press the star key ",
new {voice = "alice", language = "en-GB", loop = "3"})
.EndGather();
return TwiML(response);
}
public HttpResponseMessage IncomingPhone(VoiceRequest call)
{
var response = new TwilioResponse();
response
.BeginGather(new { action = "http://{{ YOUR URL HERE }}/twilio/response", voice = "woman", numDigits = 1})
.Say("Hello there.")
.Pause()
.Say("Press 1 for customer service.")
.Say("Press 2 to hangup")
.EndGather();
return Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
}
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
// Use the <Gather> verb to collect user input
response.BeginGather(new {numDigits = 1});
response.Say("For sales, press 1. For support, press 2.");
response.EndGather();
// If the user doesn't enter input, loop
response.Redirect("/voice");
return TwiML(response);
}
public TwilioResponse GetMainMenu()
{
var response = new TwilioResponse();
response.Say("Main menu.");
response.BeginGather(new { numDigits = 1, action = "/IVRMain/MainMenuSelection" });
response.Say("Press one to check messages.");
response.Say("Press two to listen to old messages.");
response.Say("Press three to send a voice message to a favourite.");
response.Say("Press four to listen to voice messages.");
response.Say("Press five to send a public broadcast.");
response.Say("Press six to listen public broadcasts.");
response.EndGather();
return response;
}
private IEnumerable<Twilio.TwiML.TwilioResponse> seq(State s)
{
int sum = 0;
int count = 0;
var x = new Twilio.TwiML.TwilioResponse();
x.Say("Hello test 123");
yield return x;
do
{
var x2 = new Twilio.TwiML.TwilioResponse();
x2.BeginGather(new { action = "/Voice/Continue/" + s.ID.ToString() })
.Say("Enter digits")
.EndGather();
yield return x2;
var dig = s.Digits;
int value;
if (int.TryParse(dig, out value))
{
var xr = new Twilio.TwiML.TwilioResponse();
xr.Say("You entered " + dig);
yield return xr;
sum += value;
count++;
}
else break;
} while (true);
var x3 = new Twilio.TwiML.TwilioResponse();
x3.Say("You entered "+ count.ToString() + " entries, sum is " + sum.ToString());
yield return x3;
}
public HttpResponseMessage AnswerIncomingCall()
{
var twilioResponse = new TwilioResponse();
twilioResponse.BeginGather(
new
{
action = Url.Link("ExtendedApi", new {controller = "Phone", action = "HandleConferenceCall"}),
numDigits = 1
});
twilioResponse.Say(
"Welcome to VoxVoi. If you have a conference number, please press 2. Otherwise, please stay on your line.",
_voicesettings);
twilioResponse.EndGather();
twilioResponse.Redirect(
Url.Link("ExtendedApi", new {controller = "Phone", action = "HandleMenuCall"}),
"POST");
return Request.CreateResponse(HttpStatusCode.OK, twilioResponse.Element);
}
public ActionResult voice3(string From)
{
Demo.LogNumber(From);
var response = new TwilioResponse();
response.Say("Hello, and prepare to be frustrated.");
response.BeginGather(new { finishOnKey = "#", action = "http://onetugdemo.apphb.com/reftwilio/voice4" });
response.Say("Type in your account number and press pound.");
response.EndGather();
return TwiML(response);
}
public TwilioResponse PreConnect(VoiceRequest request, string callingPartyId)
{
var response = new TwilioResponse();
var callingParty = directory.GetContact(callingPartyId);
response.BeginGather(new { numDigits = 1, action = "/Router/RespondToPreConnect" });
response.Say(string.Format("You have an incoming call from {0}", callingParty.Name));
response.Say("Press 1 to be connected");
response.Say("Press 2 to hangup");
response.EndGather();
response.Hangup();
return response;
}
public ActionResult NotFound()
{
var response = new TwilioResponse();
response.Say(string.Format("I'm sorry, I could not locate your package."));
response.BeginGather(new { action = Url.Action("Complete"), method = "POST" })
.Say("To try to locate the package again or to locate another package, press one.")
.Say("To speak with an agent, press two.");
response.EndGather();
response.Redirect(Url.Action("Goodbye"), "GET");
return TwiML(response);
}
public TwiMLResult FirstClientStart(CallContextModel model)
{
var response = new TwilioResponse();
try
{
var call = Services.Call.GetByCallSid(Request["CallSid"]);
// Get info for call context
model.CallId = call.Id;
model.ReceiverSid = Request["CallSid"];
model.ReceiverStatus = Request["CallStatus"];
// Get first client and second client
var fromUser = Services.Users.GetUserById(model.CallerId);
var toUser = Services.Users.GetUserById(model.ReceiverId);
// Update call status
Services.Call.UpdateCallStatus(model.CallId, model.ReceiverStatus, false);
var greeting = string.Empty;
if (model.IsCustomer) // Customer initiate call >> Consultant called first
{
string template = ConferenceConst.CallMenuForTalkNow;
greeting = string.Format(template, fromUser.Name, model.NatureOfEnquiry);
}
else // Consultant initiate call >> Customer called first
{
string template = ConferenceConst.CallMenuForSchedule;
greeting = string.Format(template, toUser.Name, fromUser.Name, model.NatureOfEnquiry);
}
response.BeginGather(new { numDigits = 1, action = Url.Action("FirstClientResponse", model) });
response.Pause(2);
response.Say(greeting, new { voice = VoiceInConference, language = LanguageInConference });
response.EndGather();
response.Redirect(Url.Action("FirstClientStart", model));
}
catch (Exception e)
{
// Save Log
Log.Error("First client start. Error:", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult ConsultantAfterCall(CallContextModel model)
{
var response = new TwilioResponse();
try
{
response.BeginGather(new { numDigits = 1, action = Url.Action("ConsultantAfterCallResponse", model) });
// Check call duration
var call = Services.Call.GetByCallSid(Request["CallSid"]);
int startingTime = Convert.ToInt32(Services.SystemConfig.GetByKey(ParamatricBusinessRules.STARTING_TIME.ToString()).Value);
if (call.Duration <= startingTime)
{
response.Say(ConferenceConst.ConsultantAfterCallNoInvoice, new { voice = VoiceInConference, language = LanguageInConference });
}
else
{
response.Say(ConferenceConst.ConsultantAfterCall, new { voice = VoiceInConference, language = LanguageInConference });
}
response.EndGather();
response.Redirect(Url.Action("ConsultantAfterCall", model));
}
catch (Exception e)
{
// Log
Log.Error("Consultant after call. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult WaiveFeeAction(CallContextModel model)
{
var response = new TwilioResponse();
try
{
response.BeginGather(new { numDigits = 1, action = Url.Action("WaiveFeeActionResponse", model) });
response.Say(ConferenceConst.WaiveFeeAction, new { voice = VoiceInConference, language = LanguageInConference });
response.EndGather();
response.Redirect(Url.Action("ConsultantAfterCall", model));
}
catch (Exception e)
{
// Log
Log.Error("Waive fee action. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public ActionResult SecondClientStart(CallContextModel model)
{
var response = new TwilioResponse();
try
{
// Get info for call context
model.CallerSid = Request["CallSid"];
model.CallerStatus = Request["CallStatus"];
Services.Call.UpdateCallStatus(model.CallId, model.CallerStatus, true);
Services.Call.ReceiverHasPickedUp(model.CallId);
// Get fromUser and toUser
var fromUser = Services.Users.GetUserById(model.CallerId);
var toUser = Services.Users.GetUserById(model.ReceiverId);
var message = string.Empty;
if (model.IsCustomer) // Customer initiate call >> Second client and FromUser is customer
{
string template = ConferenceConst.SecondClientStartForTalkNow;
message = string.Format(template, fromUser.Name, toUser.Name, model.NatureOfEnquiry);
}
else // Consultant initiate call >> Second client and FromUser is consultant
{
string template = ConferenceConst.SecondClientStartForSchedule;
message = string.Format(template, fromUser.Name, toUser.Name);
}
response.BeginGather(new { numDigits = 1, action = Url.Action("SecondClientResponse", model) });
response.Pause(2);
response.Say(message, new { voice = VoiceInConference, language = LanguageInConference });
response.EndGather();
response.Redirect(Url.Action("SecondClientStart", model));
return new TwiMLResult(response);
}
catch (Exception e)
{
Log.Error("Second client start. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public HttpResponseMessage ProcessVoiceTicketRequest(SmsRequest twilioRequest)
{
var invalidRequestMessage = "We could not understand the key you entered.";
var error = false;
var message = default(String);
var responseContext = default(ConversationContext);
var conversationState = ConvoCookieHelper.Parse<ConversationState>(ConvoCookieHelper.CONVO_COOKIE_NAME_PHONE, Request.Headers);
if (conversationState == null)
conversationState = new ConversationState() { ConversationStep = 1, ConversationName = twilioRequest.Body ?? "voice" };
var conversation = ConversationRegistry.Get(conversationState.ConversationName);
if(conversation != null)
{
try
{
responseContext = conversation.RunStep(conversationState, twilioRequest.Body ?? "voice");
message = responseContext.ResponseMessage;
}
catch(Exception ex)
{
message = invalidRequestMessage;
error = true;
//clearCookie = true;
}
}
else
{
message = invalidRequestMessage;
error = true;
}
var twilioResponse = new TwilioResponse();
if (responseContext.Gather)
{
twilioResponse.BeginGather(new { finishOnKey = "#", action = "/api/twilio/voicecontinuation" })
.Say(message)
.EndGather();
}
else
{
twilioResponse.Say(message);
}
var response = TwilioHelper.WrapTwilioResponseInHttpResponse(this, twilioResponse);
if(conversation.ConvoEnded(conversationState.ConversationStep))
{
ConvoCookieHelper.EndConvoCookie(ConvoCookieHelper.CONVO_COOKIE_NAME_PHONE, response.Headers);
}
else if (!error)
{
// update cookie
var newCookie = ConvoCookieHelper.GetCookieHeaderValue(ConvoCookieHelper.CONVO_COOKIE_NAME_PHONE, new ConversationState()
{
Context = responseContext,
ConversationName = conversationState.ConversationName,
ConversationStep = conversationState.ConversationStep + 1
});
response.Headers.AddCookies(new CookieHeaderValue[] { newCookie });
}
return response;
}
public TwilioResponse ListenToBroadcastReplies(VoiceRequest request, int profileId, int lastBroadcastIdx, int subBroadcastIdx)
{
var response = new TwilioResponse();
PublicBroadcast broadcast;
try
{
broadcast = broadcastManager.GetAll().Skip(lastBroadcastIdx).Take(1).FirstOrDefault();
}
catch (Exception)
{
broadcast = null;
}
if (broadcast == null)
{
response.Say("Broadcast not found, returning to the main menu");
response.Redirect(ivrRouteProvider.GetUrlMethod(IVRRoutes.PLAY_MAIN_MENU));
return response;
}
if (broadcast.BroadcastReplies == null || broadcast.BroadcastReplies.Count == 0)
{
response.Say("Broadcast has no replies, returning to the main menu");
response.Redirect(ivrRouteProvider.GetUrlMethod(IVRRoutes.PLAY_MAIN_MENU));
return response;
}
var reply = broadcast.BroadcastReplies.Skip(subBroadcastIdx).Take(1).FirstOrDefault();
if (reply == null)
{
response.Say("No more replies, returning to the main menu");
response.Redirect(ivrRouteProvider.GetUrlMethod(IVRRoutes.PLAY_MAIN_MENU));
return response;
}
var fromProfile = profileManager.GetProfile(reply.FromProfileId);
response.Say(string.Format("Playing broadcast reply from {0}", fromProfile.FullName));
response.Play(reply.Url);
if (broadcast.BroadcastReplies.Count - subBroadcastIdx <= 0)
{
response.Say("That was the last reply to this broadcast.");
}
response.BeginGather(new { action = ivrRouteProvider.GetUrlMethod(IVRRoutes.BROADCAST_REPLY_RESPONSE_SELECTION, profileId, lastBroadcastIdx, subBroadcastIdx), playBeep = true, numDigits = 1 });
response.Say("Press one to reply privately to this broadcast.");
response.Say("Press two to reply publicly to this broadcast.");
if (broadcast.BroadcastReplies.Count - subBroadcastIdx > 0)
{
response.Say("Press three to listen to the next broadcast reply");
}
response.Say("Press four to listen to the next public broadcast");
response.Say("Press five to add person as a favourite");
response.EndGather();
return response;
}
public TwilioResponse ListenToBroadcastsMenu(VoiceRequest request, int profileId)
{
var response = new TwilioResponse();
if (string.IsNullOrEmpty(request.Digits))
{
response.BeginGather(new { numDigits = 1, action = ivrRouteProvider.GetUrlMethod(IVRRoutes.BROADCAST_MENU, profileId.ToString()) });
response.Say("Press one to listen to all public broadcasts");
//response.Say("Press two to listen to public broadcasts which match your country of origin");
response.EndGather();
return response;
}
switch (request.Digits)
{
case "1":
response.Redirect(ivrRouteProvider.GetUrlMethod(IVRRoutes.BROADCASTS_LISTEN_TO_ALL_PUBLIC, profileId, 0));
return response;
case "2":
response.Redirect(ivrRouteProvider.GetUrlMethod(IVRRoutes.BROADCAST_LISTEN_TO_MATCHED, "countryOfBirthId"));
return response;
default:
response.Redirect(ivrRouteProvider.GetUrlMethod(IVRRoutes.MAIN_MENU_SELECTION));
return response;
}
}
public TwilioResponse ListenToPublicBroadcasts(VoiceRequest request, int profileId, int idx)
{
var response = new TwilioResponse();
PublicBroadcast broadcast;
try
{
broadcast = broadcastManager.GetAll().Skip(idx).Take(1).FirstOrDefault();
}
catch (Exception)
{
broadcast = null;
}
if (broadcast == null)
{
response.Say("No more broadcasts found, returning to the main menu");
response.Redirect(ivrRouteProvider.GetUrlMethod(IVRRoutes.PLAY_MAIN_MENU));
return response;
}
var fromProfile = profileManager.GetProfile(broadcast.FromProfileId);
response.Say(string.Format("Playing broadcast from {0}", fromProfile.FullName));
response.Play(broadcast.Url);
response.BeginGather(new { action = ivrRouteProvider.GetUrlMethod(IVRRoutes.BROADCAST_RESPONSE_SELECTION, profileId, idx), playBeep = true, numDigits = 1 });
response.Say("Press one to reply privately to this broadcast.");
response.Say("Press two to reply publicly to this broadcast.");
response.Say("Press three to listen to the next broadcast.");
if (broadcast.BroadcastReplies.Count > 0)
{
response.Say("Press four to listen to responses to this broadcast");
}
response.EndGather();
return response;
}
public HttpResponseMessage PhoneResponse(VoiceRequest call)
{
var response = new TwilioResponse();
if (call.Digits == "1")
{
response.Say("Customer service is closed. Sorry.").Pause(3).Hangup();
} else if (call.Digits == "2")
{
response.Say("Later gator.", new {voice = "woman"}).Pause(3).Hangup();
}
else
{
response
.BeginGather(new { action = "http://{{ YOUR URL HERE }}/twilio/response", voice = "woman", numDigits = 1 })
.Say("Can't you listen?")
.Pause()
.Say("Press 1 for customer service.")
.Say("Press 2 to hangup")
.EndGather();
}
return Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
}
public ActionResult ServiceRequest(string CallSid, string Digits)
{
var call = GetCall(CallSid);
TwilioResponse response = new TwilioResponse();
switch (Digits)
{
case "0":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Return to Menu"));
response.Say("Returning to the main menu.");
response.Redirect(Url.Action("IncomingCall"));
}
break;
case "1":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Manage Account"));
response.BeginGather(
new { action = Url.Action("ManageAccount"), timeout = 120, method = "POST", numDigits = 8 });
response.Say("Please enter your 8 digit account number");
response.EndGather();
}
break;
case "2":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Take a Loan"));
response.Say(
"All of our loan officers are currently giving money away to people less deserving than you.");
}
break;
case "3":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Talk to a Representative"));
}
break;
default:
{
response.Say("Oy vey.");
response.Redirect(Url.Action("IncomingCall"));
} break;
}
return SendTwilioResult(response);
}