public static void WriteTicketsViewItemXml(RestCommand command, XmlWriter writer, string ticketID, CustomFields customFields)
{
int id = int.Parse(ticketID);
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(command.LoginUser, id);
WriteTicketsViewItemXml(command, writer, ticket, customFields);
}
private void ProcessTicketSearch(HttpContext context, int parentID, int userID, string searchTerm, int customerHubID)
{
SearchResults ticketResults = TicketsView.GetHubSearchTicketResults(searchTerm, LoginUser.Anonymous, parentID);
List <TicketSearchItem> result = GetTicketResults(ticketResults, LoginUser.Anonymous, userID, parentID, customerHubID);
WriteJson(context, result);
}
public static string CreateCustomerTicket(RestCommand command)
{
Tickets tickets = new Tickets(command.LoginUser);
Ticket ticket = tickets.AddNewTicket();
ticket.OrganizationID = (int)command.Organization.ParentID;
ticket.TicketSource = "API";
ticket.NeedsIndexing = true;
string description = string.Empty;
int? contactID = null;
int? customerID = null;
ticket.FullReadFromXml(command.Data, true, ref description, ref contactID, ref customerID);
ticket.Collection.Save();
ticket.UpdateCustomFieldsFromXml(command.Data);
Actions actions = new Actions(command.LoginUser);
Data.Action action = actions.AddNewAction();
action.ActionTypeID = null;
action.Name = "Description";
action.SystemActionTypeID = SystemActionType.Description;
action.Description = description;
action.IsVisibleOnPortal = ticket.IsVisibleOnPortal;
action.IsKnowledgeBase = ticket.IsKnowledgeBase;
action.TicketID = ticket.TicketID;
actions.Save();
tickets.AddOrganization(command.Organization.OrganizationID, ticket.TicketID);
UpdateFieldsOfSeparateTable(command, ticket, true);
return(TicketsView.GetTicketsViewItem(command.LoginUser, ticket.TicketID).GetXml("Ticket", true));
}
protected void Page_Load(object sender, EventArgs e)
{
if (Request["TicketID"] == null)
{
EndResponse("Invalid Ticket");
}
int ticketID = int.Parse(Request["TicketID"]);
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(TSAuthentication.GetLoginUser(), ticketID);
CultureInfo us = new CultureInfo(TSAuthentication.GetLoginUser().CultureInfo.ToString());
if (ticket == null)
{
EndResponse("Invalid Ticket");
}
if (ticket.SlaViolationTime < 0)
{
tipSla.Attributes.Add("class", "ts-icon ts-icon-sla-bad");
}
else if (ticket.SlaWarningTime < 0)
{
tipSla.Attributes.Add("class", "ts-icon ts-icon-sla-warning");
}
else
{
tipSla.Attributes.Add("class", "ts-icon ts-icon-sla-good");
}
tipNumber.InnerText = "Ticket #" + ticket.TicketNumber.ToString();
tipNumber.Attributes.Add("onclick", "top.Ts.MainPage.openTicket(" + ticket.TicketNumber + "); return false;");
tipName.InnerHtml = ticket.Name;
StringBuilder props = new StringBuilder();
AddStringProperty(props, "Assigned To", ticket.UserName, true, "", "openUser", ticket.UserID);
AddStringProperty(props, "Group", ticket.GroupName, true, null, null, null);
AddStringProperty(props, "Type", ticket.TicketTypeName, false, null, null, null);
AddStringProperty(props, "Status", ticket.Status, false, null, null, null);
AddStringProperty(props, "Severity", ticket.Severity, false, null, null, null);
AddStringProperty(props, "Customers", GetCustomerLinks(ticketID), false, null, null, null);
AddStringProperty(props, "Tags", GetTagLinks(ticketID), false, null, null, null);
if (ticket.DueDate != null)
{
DateTime cstTime = TimeZoneInfo.ConvertTimeFromUtc((DateTime)ticket.DueDateUtc, TSAuthentication.GetLoginUser().TimeZoneInfo);
if (ticket.DueDateUtc < DateTime.UtcNow)
{
AddStringProperty(props, "Due Date", cstTime.ToString(us.DateTimeFormat.ShortDatePattern + " HH:mm"), false, null, null, null, true);
}
else
{
AddStringProperty(props, "Due Date", cstTime.ToString(us.DateTimeFormat.ShortDatePattern + " HH:mm"), false, null, null, null);
}
}
tipProps.InnerHtml = props.ToString();
}
public static string GetTicketsByCustomerID(RestCommand command, int customerID, bool orderByDateCreated = false)
{
TicketsView tickets = new TicketsView(command.LoginUser);
string orderBy = orderByDateCreated ? "ot.DateCreated DESC" : "TicketNumber";
string xml = "";
if (command.IsPaging)
{
try
{
//remove Paging parameters
NameValueCollection filters = new NameValueCollection();
foreach (string key in command.Filters.AllKeys)
{
if (key.ToLower() != "pagenumber" && key.ToLower() != "pagesize")
{
filters.Add(key, command.Filters[key]);
}
}
tickets.LoadByCustomerID(customerID, filters, (int)command.PageNumber, (int)command.PageSize, orderBy);
XmlTextWriter writer = Tickets.BeginXmlWrite("Tickets");
foreach (DataRow row in tickets.Table.Rows)
{
int ticketId = (int)row["TicketID"];
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticketId);
tags = tags ?? new Tags(command.LoginUser);
tickets.WriteXml(writer, row, "Ticket", true, new NameValueCollection(), tags);
}
int totalRecords = 0;
if (tickets.Count > 0)
{
totalRecords = tickets[0].TotalRecords;
}
writer.WriteElementString("TotalRecords", totalRecords.ToString());
xml = Tickets.EndXmlWrite(writer);
}
catch (Exception ex)
{
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestTickets. GetTicketsByCustomerID(). Paging. SQL filtering generation failed.");
throw new RestException(HttpStatusCode.InternalServerError, "There was an error processing your request. Please contact TeamSupport.com", ex);
}
}
else
{
tickets.LoadByCustomerID(customerID, orderBy);
xml = tickets.GetXml("Tickets", "Ticket", true, command.Filters, command.IsPaging);
xml = AddTagsToTickets(xml, command);
}
return(xml);
}
public string GetData()
{
TicketsView tickets = new TicketsView(_command.LoginUser);
TicketTypes ticketTypes = new TicketTypes(_command.LoginUser);
ticketTypes.LoadAllPositions(_command.Organization.OrganizationID);
TicketType ticketType = null;
CustomFields customFields;
string elementName = "Ticket";
switch (_restTicketType)
{
case RestTicketType.Bug:
elementName = "Bug";
ticketType = ticketTypes.FindByName("Bugs");
break;
case RestTicketType.Feature:
elementName = "Feature";
ticketType = ticketTypes.FindByName("Features");
break;
case RestTicketType.Task:
elementName = "Task";
ticketType = ticketTypes.FindByName("Tasks");
break;
case RestTicketType.Issue:
elementName = "Issue";
ticketType = ticketTypes.FindByName("Issues");
break;
default:
break;
}
if (ticketType == null)
{
tickets.LoadByOrganizationID(_command.Organization.OrganizationID);
customFields = null;
}
else
{
tickets.LoadByTicketTypeID(ticketType.TicketTypeID);
customFields = new CustomFields(_command.LoginUser);
customFields.LoadByTicketTypeID(_command.Organization.OrganizationID, ticketType.TicketTypeID);
}
RestXmlWriter writer = new RestXmlWriter(elementName + "s");
foreach (TicketsViewItem ticket in tickets)
{
writer.XmlWriter.WriteStartElement(elementName);
RestTicketsViewItem.WriteTicketsViewItemXml(_command, writer.XmlWriter, ticket, customFields);
writer.XmlWriter.WriteEndElement();
}
return(writer.GetXml());
}
private void HideAllItemViews()
{
BoxView.Hide();
//BrawlerView.Hide();
BrawlerPowerView.Hide();
CoinsView.Hide();
GemsView.Hide();
TicketsView.Hide();
}
private List <KBSearchItem> GetKBResults(SearchResults results, LoginUser loginUser, int userID, int parentID, int hubID)
{
bool enableCustomerSpecificKB = false;
bool enableCustomerProductAssociation = false;
bool enableAnonymousProductAssociation = false;
List <KBSearchItem> items = new List <KBSearchItem>();
int customerID = 0;
User user = Users.GetUser(loginUser, userID);
if (user != null)
{
customerID = user.OrganizationID;
}
CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser);
hubFeatureSettings.LoadByCustomerHubID(hubID);
if (hubFeatureSettings.Any())
{
enableCustomerProductAssociation = hubFeatureSettings[0].EnableCustomerProductAssociation;
enableAnonymousProductAssociation = hubFeatureSettings[0].EnableAnonymousProductAssociation;
enableCustomerSpecificKB = hubFeatureSettings[0].EnableCustomerSpecificKB;
}
for (int i = 0; i < results.Count; i++)
{
results.GetNthDoc(i);
int ticketID = int.Parse(results.CurrentItem.Filename);
if (ticketID > 0)
{
TicketsView ticketsViewHelper = new TicketsView(loginUser);
ticketsViewHelper.LoadHubKBByID(ticketID, parentID, customerID, enableCustomerSpecificKB, enableCustomerProductAssociation, enableAnonymousProductAssociation);
if (ticketsViewHelper.Any())
{
KBSearchItem item = new KBSearchItem();
item.HitRating = results.CurrentItem.ScorePercent;
item.Article = ticketsViewHelper[0].GetProxy();
TicketRatings ratings = new TicketRatings(loginUser);
ratings.LoadByTicketID(ticketID);
if (ratings.Any())
{
TicketRating rating = ratings[0];
item.VoteRating = rating.ThumbsUp;
}
items.Add(item);
}
}
}
return(items);
}
public static string GetTicketsViewItem(RestCommand command, int ticketID)
{
TicketsViewItem ticketsViewItem = TicketsView.GetTicketsViewItem(command.LoginUser, ticketID);
if (ticketsViewItem.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(ticketsViewItem.GetXml("TicketsViewItem", true));
}
override protected void LoadData()
{
TicketsView tickets = new TicketsView(_loginUser);
tickets.LoadForIndexing(_organizationID, _maxCount, _isRebuilding);
foreach (TicketsViewItem ticket in tickets)
{
_itemIDList.Add(ticket.TicketID);
}
}
public string GetData()
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(_command.LoginUser, _ticketID);
CustomFields customFields = new CustomFields(_command.LoginUser);
customFields.LoadByTicketTypeID(_command.Organization.OrganizationID, ticket.TicketTypeID);
RestXmlWriter writer = new RestXmlWriter("Ticket");
WriteTicketsViewItemXml(_command, writer.XmlWriter, ticket, customFields);
return(writer.GetXml());
}
public static string UnSubscribeFromTicket(RestCommand command, int ticketIDOrNumber, int userId)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Subscriptions.RemoveSubscription(command.LoginUser, userId, ReferenceType.Tickets, ticket.TicketID);
return(ticket.GetXml("Ticket", true));
}
public static string GetCustomerActions(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumberForCustomer(command.LoginUser, (int)command.Organization.ParentID, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ActionsView actions = new ActionsView(command.LoginUser);
actions.LoadByTicketID(ticket.TicketID);
return(actions.GetXml("Actions", "Action", true, command.Filters));
}
public void RequestTicketUpdate(int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(UserSession.LoginUser, ticketID);
if (ticket == null)
{
return;
}
EmailPosts.SendTicketUpdateRequest(UserSession.LoginUser, ticketID);
string description = String.Format("{0} requested an update from {1} for {2}", UserSession.CurrentUser.FirstLastName, ticket.UserName, Tickets.GetTicketLink(UserSession.LoginUser, ticketID));
ActionLogs.AddActionLog(UserSession.LoginUser, ActionLogType.Update, ReferenceType.Tickets, ticket.TicketID, description);
}
public static string UpdateCustomerTicket(RestCommand command, int ticketID)
{
Ticket ticket = Tickets.GetTicket(command.LoginUser, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetTicketView().GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ticket.ReadFromXml(command.Data, false);
ticket.Collection.Save();
ticket.UpdateCustomFieldsFromXml(command.Data);
ticket = Tickets.GetTicket(command.LoginUser, ticket.TicketID);
return(TicketsView.GetTicketsViewItem(command.LoginUser, ticket.TicketID).GetXml("Ticket", true));
}
public static string DeleteTicket(RestCommand command, int ticketIDOrNumber)
{
TicketsViewItem ticketViewItem = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
Ticket ticket = Tickets.GetTicket(command.LoginUser, ticketViewItem.TicketID);
string result = ticketViewItem.GetXml("Ticket", true);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ticket.Delete();
ticket.Collection.Save();
return(result);
}
public static string GetTicketsView(RestCommand command)
{
TicketsView ticketsView = new TicketsView(command.LoginUser);
ticketsView.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(ticketsView.GetXml("TicketsView", "TicketsViewItem", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
public static string GetTicketsByAssetID(RestCommand command, int assetID, bool orderByDateCreated = false)
{
TicketsView tickets = new TicketsView(command.LoginUser);
if (orderByDateCreated)
{
tickets.LoadByAssetID(assetID, "at.DateCreated DESC");
}
else
{
tickets.LoadByAssetID(assetID);
}
return(tickets.GetXml("Tickets", "Ticket", command.Filters["TicketTypeID"] != null, command.Filters));
}
// Customer Only Methods
public static string GetCustomerTicket(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumberForCustomer(command.LoginUser, (int)command.Organization.ParentID, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticket.TicketID, command.Organization.ParentID);
return(ticket.GetXml("Ticket", true, tags));
}
public static string CreateAttachment(RestCommand command, int ticketIDOrNumber, int actionID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
string path = AttachmentPath.GetPath(command.LoginUser, command.Organization.OrganizationID, AttachmentPath.Folder.Actions, 3);
path = Path.Combine(path, actionID.ToString());
if (!Directory.Exists(path))
{
Directory.CreateDirectory(path);
}
HttpFileCollection files = command.Context.Request.Files;
if (files.Count > 0)
{
if (files[0].ContentLength > 0)
{
string fileName = RemoveSpecialCharacters(DataUtils.VerifyUniqueUrlFileName(path, Path.GetFileName(files[0].FileName)));
files[0].SaveAs(Path.Combine(path, fileName));
Attachment attachment = (new Attachments(command.LoginUser)).AddNewAttachment();
attachment.RefType = AttachmentProxy.References.Actions;
attachment.RefID = (int)actionID;
attachment.OrganizationID = command.Organization.OrganizationID;
attachment.FileName = fileName;
attachment.Path = Path.Combine(path, fileName);
attachment.FileType = files[0].ContentType;
attachment.FileSize = files[0].ContentLength;
attachment.FilePathID = 3;
attachment.Collection.Save();
return(attachment.Collection.GetXml("Attachments", "Attachment", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "The file to attach is empty.");
}
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "No file to attach.");
}
}
public static string GetActions(RestCommand command, int ticketIDOrNumber, int?limitNumber = null)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ActionsView actions = new ActionsView(command.LoginUser);
actions.LoadByTicketID(ticket.TicketID, limitNumber);
actions.Select(p => { p.Description = RemoveInvalidXmlChars(p.Description); return(p); }).ToList();
return(actions.GetXml("Actions", "Action", true, command.Filters));
}
public static string GetRelatedTickets(RestCommand command, int ticketIDOrTicketNumber)
{
TicketsView tickets = new TicketsView(command.LoginUser);
tickets.LoadRelated(ticketIDOrTicketNumber);
if (tickets.IsEmpty)
{
tickets = new TicketsView(command.LoginUser);
tickets.LoadRelatedByTicketNumber(ticketIDOrTicketNumber, command.Organization.OrganizationID);
}
if (tickets.Count > 0 && tickets[0].OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(tickets.GetXml("Tickets", "Ticket", true, command.Filters));
}
public static string GetZapierTickets(RestCommand command, int limitNumber)
{
string xml = "";
TicketsView tickets = new TicketsView(command.LoginUser);
XmlTextWriter writer = Tickets.BeginXmlWrite("Tickets");
tickets.LoadByOrganizationIDOrderByNumberDESC(command.Organization.OrganizationID, limitNumber);
foreach (DataRow row in tickets.Table.Rows)
{
tickets.WriteXml(writer, row, "Ticket", true, command.Filters);
}
xml = Tickets.EndXmlWrite(writer);
//return tickets.GetXml("Tickets", "Ticket", command.Filters["TicketTypeID"] != null, command.Filters);
return(xml);
}
public static string CreateAction(RestCommand command, int ticketIDOrNumber)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Actions actions = new Actions(command.LoginUser);
TeamSupport.Data.Action action = actions.AddNewAction();
action.TicketID = ticket.TicketID;
action.ReadFromXml(command.Data, true);
action.Collection.Save();
action.UpdateCustomFieldsFromXml(command.Data);
return(ActionsView.GetActionsViewItem(command.LoginUser, action.ActionID).GetXml("Action", true));
}
public static string UpdateTicket(RestCommand command, int ticketIDOrNumber)
{
TicketsViewItem ticketViewItem = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
Ticket ticket = Tickets.GetTicket(command.LoginUser, ticketViewItem.TicketID);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ticket.ReadFromXml(command.Data, false);
ticket.Collection.Save();
ticket.UpdateCustomFieldsFromXml(command.Data);
ticket = Tickets.GetTicket(command.LoginUser, ticket.TicketID);
UpdateFieldsOfSeparateTable(command, ticket);
return(TicketsView.GetTicketsViewItem(command.LoginUser, ticket.TicketID).GetXml("Ticket", true));
}
public static string UpdateCustomerAction(RestCommand command, int actionID)
{
TeamSupport.Data.Action action = Actions.GetAction(command.LoginUser, actionID);
if (action == null)
{
throw new RestException(HttpStatusCode.BadRequest);
}
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(command.LoginUser, action.TicketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
action.ReadFromXml(command.Data, false);
action.Collection.Save();
action.UpdateCustomFieldsFromXml(command.Data);
return(ActionsView.GetActionsViewItem(command.LoginUser, action.ActionID).GetXml("Action", true));
}
public static string GetTicketOrganizations(RestCommand command, int ticketIDOrNumber, bool orderByDateCreated = false)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
OrganizationsView organizations = new OrganizationsView(command.LoginUser);
if (orderByDateCreated)
{
organizations.LoadByTicketID(ticket.TicketID, "ot.DateCreated DESC");
}
else
{
organizations.LoadByTicketID(ticket.TicketID);
}
return(organizations.GetXml("Customers", "Customer", true, command.Filters));
}
public static string RemoveTicketOrganization(RestCommand command, int ticketIDOrNumber, int organizationID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Organization organization = Organizations.GetOrganization(command.LoginUser, organizationID);
if (organization == null || organization.ParentID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tickets tickets = new Tickets(command.LoginUser);
tickets.RemoveOrganization(organizationID, ticket.TicketID);
return(OrganizationsView.GetOrganizationsViewItem(command.LoginUser, organizationID).GetXml("Customer", true));
}
public static string RemoveTicketContact(RestCommand command, int ticketIDOrNumber, int contactID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
User user = Users.GetUser(command.LoginUser, contactID);
Organization organization = Organizations.GetOrganization(command.LoginUser, user.OrganizationID);
if (organization == null || organization.ParentID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tickets tickets = new Tickets(command.LoginUser);
tickets.RemoveContact(user.UserID, ticket.TicketID);
return(ContactsView.GetContactsViewItem(command.LoginUser, user.UserID).GetXml("Contact", true));
}
protected void Page_Load(object sender, EventArgs e)
{
string domain = SystemSettings.GetAppUrl();
if (Request["CustomerID"] == null)
{
EndResponse("Invalid Customer");
}
int organizationID = int.Parse(Request["CustomerID"]);
Organization organization = Organizations.GetOrganization(TSAuthentication.GetLoginUser(), organizationID);
if (organization == null)
{
EndResponse("Invalid Customer");
}
if (organization.OrganizationID != TSAuthentication.OrganizationID && organization.ParentID != TSAuthentication.OrganizationID)
{
EndResponse("Invalid Customer");
}
tipCompany.InnerText = organization.Name;
tipCompany.Attributes.Add("onclick", "top.Ts.MainPage.openNewCustomer(" + organizationID.ToString() + "); return false;");
StringBuilder props = new StringBuilder();
if (!string.IsNullOrEmpty(organization.Website))
{
string website;
website = organization.Website;
if (organization.Website.IndexOf("http://") < 0 && organization.Website.IndexOf("https://") < 0)
{
website = "http://" + organization.Website;
}
props.Append(string.Format("<dt>Website</dt><dd><a target=\"_blank\" href=\"{0}\">{0}</a></dd>", website));
}
if (organization.SAExpirationDate != null)
{
string css = organization.SAExpirationDate <= DateTime.UtcNow ? "tip-customer-expired" : "";
props.Append(string.Format("<dt>Service Expiration</dt><dd class=\"{0}\">{1:D}</dd>", css, (DateTime)organization.SAExpirationDate));
}
PhoneNumbersView numbers = new PhoneNumbersView(organization.Collection.LoginUser);
numbers.LoadByID(organization.OrganizationID, ReferenceType.Organizations);
foreach (PhoneNumbersViewItemProxy number in numbers.GetPhoneNumbersViewItemProxies())
{
props.Append(string.Format("<dt>{0}</dt><dd><a href=\"tel:{1}\">{1} {2}</a></dd>", number.PhoneType, number.FormattedPhoneNumber, number.Extension));
}
tipProps.InnerHtml = props.ToString();
TicketsView tickets = new TicketsView(TSAuthentication.GetLoginUser());
tickets.LoadLatest5Tickets(organizationID);
StringBuilder recent = new StringBuilder();
foreach (TicketsViewItem t in tickets)
{
if (t.TicketNumber != null && t.Name != null && t.Status != null)
{
recent.Append(string.Format("<div><a href='{0}?TicketNumber={1}' target='_blank' onclick='top.Ts.MainPage.openTicket({2}); return false;'><span class='ticket-tip-number'>{3}</span><span class='ticket-tip-status'>{4}</span><span class='ticket-tip-name'>{5}</span></a></div>", domain, t.TicketNumber, t.TicketNumber, t.TicketNumber, t.Status.Length > 17 ? t.Status.Substring(0, 15) + "..." : t.Status, t.Name.Length > 35 ? t.Name.Substring(0, 33) + "..." : t.Name));
}
}
if (recent.Length == 0)
{
recent.Append("There are no recent tickets for this organization");
}
tipRecent.InnerHtml = recent.ToString();
//Support Hours
StringBuilder supportHours = new StringBuilder();
if (organization.SupportHoursMonth > 0)
{
tipTimeSpent.Visible = true;
double timeSpent = organization.GetTimeSpentMonth(TSAuthentication.GetLoginUser(), organization.OrganizationID) / 60;
supportHours.AppendFormat("<div class='ui-widget-content ts-separator'></div><div id='tipRecent' runat='server'><dt>Monthly Support Hours</dt><dt>Hours Used</dt><dd>{0}</dd><dt>Hours Remaining</dt>", Math.Round(timeSpent, 2));
if (timeSpent > organization.SupportHoursMonth)
{
supportHours.AppendFormat("<dd class='red'>-{0}</dd>", Math.Round(timeSpent - organization.SupportHoursMonth, 2));
}
else
{
supportHours.AppendFormat("<dd>{0}</dd>", Math.Round(organization.SupportHoursMonth - timeSpent, 2));
}
}
tipTimeSpent.InnerHtml = supportHours.ToString();
// Customer Notes
StringBuilder notesString = new StringBuilder();
NotesView notes = new NotesView(TSAuthentication.GetLoginUser());
notes.LoadbyCustomerID(organizationID);
foreach (NotesViewItem t in notes)
{
notesString.Append(string.Format("<div><a href='#' target='_blank' onclick='top.Ts.MainPage.openNewCustomerNote({0},{1}); return false;'><span class='ticket-tip-name'>{2}</span></a></div>", t.RefID, t.NoteID, t.Title.Length > 65 ? t.Title.Substring(0, 65) + "..." : t.Title));
}
if (notesString.Length == 0)
{
notesString.Append("");
}
tipNotes.InnerHtml = notesString.ToString();
}
