protected override async Task OnMembersAddedAsync(IList<ChannelAccount> membersAdded, ITurnContext<IConversationUpdateActivity> turnContext, CancellationToken cancellationToken)
{
foreach (var member in membersAdded)
{
// Greet anyone that was not the target (recipient) of this message.
// To learn more about Adaptive Cards, see https://aka.ms/msbot-adaptivecards for morBe details.
if (member.Id != turnContext.Activity.Recipient.Id)
{
var user = new List<User>();
var rpaService = new RPAService();
var result = rpaService.GetUser(turnContext.Activity.Conversation.Id);
if (result.IsSuccess)
user = JsonConvert.DeserializeObject<List<User>>(result.Content);
//var _user = user.GetUser();
var msg = string.Empty;
if (user.Count > 0)
{
if (!string.IsNullOrWhiteSpace(user[0].u_user))
{
msg = "Hello " + user[0].Name + ", welcome to Bayview ChatBot!";
}
}
else
{
msg = "Welcome to Bayview ChatBot!";
}
await turnContext.SendActivityAsync(MessageFactory.Text(msg + Environment.NewLine + "What can I help you with today? You could type "+'"'+ "Menu" + '"' + " for available options."), cancellationToken);
}
}
}
private async Task <DialogTurnResult> GetRunningProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var processes = processDetails.Processes;
var text = "Here are your running processes.";
if (processDetails.LoadMore)
{
text = string.Empty;
processDetails.LoadMore = false;
}
if (processes.Count > 0)
{
var rpaService = new RPAService();
//var _user = await _userAccessor.GetAsync(stepContext.Context, () => new User(), cancellationToken);
var response = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
var user = new List <User>();
if (response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(response.Content);
}
var result = rpaService.GetListOfProcess(processes, Convert.ToInt32(user[0].u_last_index));
var choices = result.Choices;
//var rpaSupportChoice = rpaService.GetRPASupportOption();
var menuValue = JsonConvert.SerializeObject(new PromptOption {
Id = "menu", Value = "menu"
});
var mainMenu = new Choice
{
Value = "menu", //[email protected]
Action = new CardAction(ActionTypes.PostBack, "**Main Menu**", null, "**Main Menu**", "**Main Menu**", value: menuValue, null)
};
//choices.Add(rpaSupportChoice);
choices.Add(mainMenu);
//save index
user[0].u_last_index = result.LastIndex.ToString();
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = result.LastIndex;
//await this._userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.HeroCard(choices, text + Environment.NewLine + "Click the process you would like to get the status for.")
/*Prompt = MessageFactory.Text(text + Environment.NewLine + "Click the process you would like to get the status for."),
* Choices = choices,
* Style = ListStyle.Auto*/
}, cancellationToken));
}
else
{
processDetails.Action = "error";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> ShowProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var processes = processDetails.Processes;
var text = "Here are your processes in progress. ";
if (processDetails.LoadMore)
{
text = string.Empty;
processDetails.LoadMore = false;
}
if (processes.Count > 0)
{
var rpaService = new RPAService();
//var _user = await _userAccessor.GetAsync(stepContext.Context, () => new User(), cancellationToken);
//get last index
var response = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
var user = new List <User>();
if (response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(response.Content);
}
var result = rpaService.GetListOfProcess(processes, Convert.ToInt32(user[0].u_last_index));
var choices = result.Choices;
//add one choice for rpa support
var rpaSupportChoice = rpaService.GetRPASupportOption();
choices.Add(rpaSupportChoice);
//save index
user[0].u_last_index = result.LastIndex.ToString();
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = result.LastIndex;
//await this._userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.HeroCard(choices, text + "Which one would you like to stop?")
/*Prompt = MessageFactory.Text(text+ "Which one would you like to stop?"),
* Choices = choices,
* Style = ListStyle.Auto*/
}, cancellationToken));
}
else
{
processDetails.Action = "error";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> ShowRunningProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var rpaService = new RPAService();
var processDetails = (ProcessDetails)stepContext.Options;
var result = stepContext.Result.ToString();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "availableProcesses" && promptOption.Id != "menu")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
result = promptOption.Value;
}
var _response = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
var user = new List <User>();
if (_response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(_response.Content);
}
if (result.ToLower() == "menu" || result.ToLower() == "m" /*"*****@*****.**"*/)
{
//save index
user[0].u_last_index = "0";
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = 0;
//await _userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
processDetails.Action = string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
else if (result.ToLower() == "load_more")
{
processDetails.LoadMore = true;
return(await stepContext.ReplaceDialogAsync(nameof(StatusDialog), processDetails, cancellationToken));
}
else
{
processDetails.ProcessSelected = rpaService.GetSelectedProcess(processDetails.Processes, result);
//check if a process was selected, or something was written
if (!string.IsNullOrEmpty(processDetails.ProcessSelected.Sys_id))
{
//save index
user[0].u_last_index = "0";
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = 0;
//await _userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
var apiRequest = new APIRequest
{
ProcessId = processDetails.ProcessSelected.Sys_id
};
if (!string.IsNullOrEmpty(processDetails.ProcessSelected.queuedId))
{
apiRequest.Queued = true;
}
var jobIds = new List <string>();
var releaseIds = new List <string>();
//if there was a process started
if (processDetails.Jobs.Count > 0)
{
foreach (var job in processDetails.Jobs)
{
foreach (var item in job.Result.Body.Value)
{
jobIds.Add(item.Id);
}
}
apiRequest.Ids = jobIds;
apiRequest.IsJob = true;
}
else
{
foreach (var release in processDetails.ProcessSelected.Releases)
{
releaseIds.Add(release.sys_id);
}
apiRequest.Ids = releaseIds;
apiRequest.IsJob = false;
}
var response = rpaService.ProcessStatus(apiRequest);
var text = string.Empty;
if (response.IsSuccess)
{
var processSatus = JsonConvert.DeserializeObject <List <ProcessStatus> >(response.Content);
text = processSatus.Count > 1 ? "Here are the status for " : "Here is the latest status for ";
text += processDetails.ProcessSelected.Name + " process." + Environment.NewLine;
foreach (var item in processSatus)
{
var include = "Total Transactions Processed: " + item.TotalTransactions + Environment.NewLine; /* +
* "Run Time: " + item.Runtime + Environment.NewLine;*/
if (item.ProcessType == "procedural")
{
include = string.Empty;
}
var endTime = item.End != null ? "End Time: " + item.End + Environment.NewLine : string.Empty;
var startTime = item.Start != null ? "Start Time: " + item.Start + Environment.NewLine : string.Empty;
text +=
"Status: " + item.State.label + Environment.NewLine +
startTime +
endTime +
include +
"Total Transactions Successful: " + Convert.ToInt32(item.TotalTransSuccessful) + Environment.NewLine +
"Total Exceptions: " + Convert.ToInt32(item.TotalExceptions) + Environment.NewLine +
"Bot Name: " + item.Robot + Environment.NewLine +
"Started By: " + item.startedBy;
}
}
else
{
text = response.Content;
}
var choices = rpaService.GetConfirmChoices();
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, text + Environment.NewLine + "Do you want to check the status of another process?")
/*Prompt = MessageFactory.Text(text + Environment.NewLine + "Do you want to check the status of another process?"),
* Choices = ChoiceFactory.ToChoices(new List<string> { "Yes", "No" })*/
}, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
}
}
private async Task <DialogTurnResult> ConfirmStopProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var rpaService = new RPAService();
var processDetails = (ProcessDetails)stepContext.Options;
var result = stepContext.Result.ToString();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "availableProcesses" && promptOption.Id != "rpaSuport")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
result = promptOption.Value;
}
var response = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
var user = new List <User>();
if (response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(response.Content);
}
//var _user = await _userAccessor.GetAsync(stepContext.Context, () => new User(), cancellationToken);
switch (result.ToLower())
{
case "load_more":
processDetails.LoadMore = true;
return(await stepContext.ReplaceDialogAsync(nameof(StopProcessDialog), processDetails, cancellationToken));
case "*****@*****.**":
//save index
user[0].u_last_index = "0";
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = 0;
//await _userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
processDetails.Action = string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
default:
processDetails.ProcessSelected = rpaService.GetSelectedProcess(processDetails.Processes, result);
if (!string.IsNullOrEmpty(processDetails.ProcessSelected.Sys_id))
{
//save index
user[0].u_last_index = "0";
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = 0;
//await _userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
var choices = rpaService.GetConfirmChoices();
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "You have selected " + processDetails.ProcessSelected.Name + ". Stop this process?")
/*Prompt = MessageFactory.Text("You have selected " + processDetails.ProcessSelected.Name + ". Stop this process?"),
* Choices = ChoiceFactory.ToChoices(new List<string> { "Yes", "No" })*/
}, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
}
}
private async Task <DialogTurnResult> FinalStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var user = new List <User>();
var rpaService = new RPAService();
var option = string.Empty;
try
{
this.processDetails = (ProcessDetails)stepContext.Result;
}
catch (Exception)
{
option = stepContext.Result.ToString();
}
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
processDetails.PromptOption = promptOption;
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "rpaSuport" && promptOption.Id != "RPAOptions")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
option = promptOption.Value;
}
var result = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
if (result.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(result.Content);
}
//var _user = await _userAccessor.GetAsync(stepContext.Context, () => new User(), cancellationToken);
if (this.processDetails.User != null)
{
this.processDetails.User.UserId = user[0].u_user;
}
else
{
this.processDetails.User = new User
{
UserId = user[0].u_user
};
}
if (!string.IsNullOrEmpty(option))
{
switch (option.ToLower())
{
case "start process":
case "start":
case "restart bot":
case "start bot":
processDetails.Action = "start";
return(await stepContext.BeginDialogAsync(nameof(StartProcessDialog), processDetails, cancellationToken));
case "process status":
case "status":
case "metrics":
processDetails.Action = "check status";
return(await stepContext.BeginDialogAsync(nameof(StatusDialog), processDetails, cancellationToken));
case "stop a process":
case "stop":
case "stop process":
case "stop bot":
processDetails.Action = "stop";
return(await stepContext.BeginDialogAsync(nameof(StopProcessDialog), processDetails, cancellationToken));
case "report an issue":
case "issue":
case "report":
case "report issue":
case "bot failed":
case "bot not working":
case "bam?id=rpa_new_request&type=incident":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id)? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var value = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=rpa_new_request&type=incident" });
* var choices = new List<Choice> { new Choice
* {
* Value = "bam?id=rpa_new_request&type=incident",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: value, null)
* }
* };
* choices.Add(rpaService.GetMainMenuOption());
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "To Report an Issue, click Button below")
* }, cancellationToken);*/
case "**contact rpa support**":
case "contact rpa support":
case "rpa support":
case "support":
case "contact support":
case "help":
case "need help":
case "help needed":
return(await stepContext.BeginDialogAsync(nameof(SupportDialog), processDetails, cancellationToken));
case "request an enhancement":
case "enhancement":
case "request":
case "new request":
case "bam?id=rpa_new_request&type=enhancement":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id) ? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var enhancementValue = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=rpa_new_request&type=enhancement" });
* var options = new List<Choice> { new Choice
* {
* Value = "bam?id=rpa_new_request&type=enhancement",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: enhancementValue, null)
* } };
* options.Add(rpaService.GetMainMenuOption());
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(options, "To Request an Enhancement, click Button below")
* }, cancellationToken);*/
case "submit a new idea":
case "new idea":
case "idea":
case "new project":
case "new process":
case "project request":
case "bam?id=sc_cat_item&sys_id=a41ac289db7c6f0004b27709af9619a3":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id) ? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var ideaValue = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=sc_cat_item&sys_id=a41ac289db7c6f0004b27709af9619a3" });
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(new List<Choice> { new Choice
* {
* Value = "bam?id=sc_cat_item&sys_id=a41ac289db7c6f0004b27709af9619a3",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: ideaValue, null)
* } ,rpaService.GetMainMenuOption()}, "To Submit an Idea, click Button below")
*
* }, cancellationToken);*/
case "Bot Portal":
case "bot portal":
case "bam?id=rpa_processes":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id) ? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var rpaProcessValue = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=rpa_processes" });
* options = new List<Choice> { new Choice
* {
* Value = "bam?id=rpa_processes",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: rpaProcessValue, null)
* } };
* options.Add(rpaService.GetMainMenuOption());
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(options, "To go to Bot Portal, click Button below")
* }, cancellationToken);*/
case "RPA Process Schedules":
case "rpa process schedules":
case "bam?id=rpa_process_scheduler":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id) ? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var rpaProcessSchValue = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=rpa_process_scheduler" });
* options = new List<Choice> { new Choice
* {
* Value = "bam?id=rpa_processes",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: rpaProcessSchValue, null)
* } };
* options.Add(rpaService.GetMainMenuOption());
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(options, "To go to RPA Process Schedules, click Button below")
* }, cancellationToken);*/
case "end chat":
case "exit":
case "exit chat":
case "close":
case "close chat":
case "end":
//processDetails.Action = "done";
return(await stepContext.ReplaceDialogAsync(nameof(EndConversationDialog), processDetails, cancellationToken));
//this happen if an exception
case "*****@*****.**":
processDetails.Action = string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
//if type something instead of clicking an option
default:
return(await stepContext.ReplaceDialogAsync(InitialDialogId, null, cancellationToken));
}
}
else
{ //if luis not recognize what the user enter
return(await stepContext.ReplaceDialogAsync(InitialDialogId, processDetails, cancellationToken));
}
}
private async Task BotCallback(ITurnContext turnContext, CancellationToken cancellationToken)
{
var serviceUrl = turnContext.Activity.ServiceUrl;
// If you encounter permission-related errors when sending this message, see
// https://aka.ms/BotTrustServiceUrl
MicrosoftAppCredentials.TrustServiceUrl(serviceUrl);
//var user = await((DialogBot<MainDialog>)_bot)._userAccessor.GetAsync(turnContext, () => new User());
var rpaService = new RPAService();
var response = rpaService.GetUser(turnContext.Activity.Conversation.Id);
var user = new List <User>();
if (response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(response.Content);
}
if (user[0].u_user == _processStatus.ChatbotUser) // && turnContext.Activity.Conversation.Id == _processStatus.ConversationId)
{
var endTime = _processStatus.End != null ? "End Time: " + _processStatus.End + Environment.NewLine : string.Empty;
var startTime = _processStatus.Start != null ? "Start Time: " + _processStatus.Start + Environment.NewLine : string.Empty;
var include = "Total Transactions Processed: " + _processStatus.TotalTransactions + Environment.NewLine +
startTime +
endTime;
//"Run Time: " + _processStatus.Runtime + Environment.NewLine;
if (_processStatus.ProcessType == "procedural")
{
include = string.Empty;
}
var message = string.Empty;
if (_processStatus.IsCompletation)
{
var reason = string.Empty;
if (_processStatus.State.value == "Faulted")
{
reason = "Reason: " + _processStatus.Info + Environment.NewLine;
}
message = "Process " + _processStatus.Process + " has finished with the following updates:" + Environment.NewLine +
"Status: " + _processStatus.State.label + Environment.NewLine + reason +
"Bot Name: " + _processStatus.Robot + Environment.NewLine +
startTime +
endTime +
"Successful Executions: " + _processStatus.SuccessfulExecutions + Environment.NewLine +
"Exceptions: " + _processStatus.Exceptions;
}
else
{
message = "Here is the status for " + _processStatus.Process + " process." + Environment.NewLine +
//"Status: " + _processStatus.State + Environment.NewLine +
include +
"Total Transactions Successful: " + Convert.ToInt32(_processStatus.TotalTransSuccessful) + Environment.NewLine +
"Total Exceptions: " + Convert.ToInt32(_processStatus.TotalExceptions) + Environment.NewLine +
"Bot Name: " + _processStatus.Robot;
}
var noti = MessageFactory.Text(message);
noti.SuggestedActions = new SuggestedActions
{
Actions = new List <CardAction>
{
new CardAction()
{
Value = "ProcessCompletionDone",
Type = ActionTypes.PostBack,
Title = "Click Here to continue",
Text = "Click Here to continue",
DisplayText = "Click Here to continue"
}
}
};
await turnContext.SendActivityAsync(noti);
}
}
