private async Task <DialogTurnResult> GoServicenowStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var rpaService = new RPAService();
var processDetails = (ProcessDetails)stepContext.Options;
processDetails.Action = string.Empty;
var option = stepContext.Result.ToString();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "mainMenu" && promptOption.Id != "incident" && promptOption.Id != "asset")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
option = promptOption.Value;
}
if (option.ToLower() == "main menu" || option.ToLower() == "m")
{
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
}
protected override async Task OnMembersAddedAsync(IList<ChannelAccount> membersAdded, ITurnContext<IConversationUpdateActivity> turnContext, CancellationToken cancellationToken)
{
foreach (var member in membersAdded)
{
// Greet anyone that was not the target (recipient) of this message.
// To learn more about Adaptive Cards, see https://aka.ms/msbot-adaptivecards for morBe details.
if (member.Id != turnContext.Activity.Recipient.Id)
{
var user = new List<User>();
var rpaService = new RPAService();
var result = rpaService.GetUser(turnContext.Activity.Conversation.Id);
if (result.IsSuccess)
user = JsonConvert.DeserializeObject<List<User>>(result.Content);
//var _user = user.GetUser();
var msg = string.Empty;
if (user.Count > 0)
{
if (!string.IsNullOrWhiteSpace(user[0].u_user))
{
msg = "Hello " + user[0].Name + ", welcome to Bayview ChatBot!";
}
}
else
{
msg = "Welcome to Bayview ChatBot!";
}
await turnContext.SendActivityAsync(MessageFactory.Text(msg + Environment.NewLine + "What can I help you with today? You could type "+'"'+ "Menu" + '"' + " for available options."), cancellationToken);
}
}
}
private string GetApiPath()
{
var rpaService = new RPAService();
var instance = rpaService.GetInstanceName();
var apiPath = "https://" + instance + ".service-now.com/api/baam/bam_chat_bot/";
return(apiPath);
}
private async Task <DialogTurnResult> IntroStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var text = string.Empty;
var rpaService = new RPAService();
var response = rpaService.GetConversationFlow(stepContext.Context.Activity.Conversation.Id);
var result = JsonConvert.DeserializeObject <List <ConversationFlow> >(response.Content);
if (result.Count > 0)
{
processDetails.CurrentQuestion = result[0];
if (processDetails.CurrentQuestion.u_last_question_index == 0 && processDetails.AttemptCount == 0)
{
text = "Process " + processDetails.ProcessSelected.Name + " needs input parameters, please start entering them below.";
}
else if (processDetails.AttemptCount != 0 && processDetails.CurrentQuestion.u_last_question_index == 0)
{
text = "Input parameters entered are incorrect, please re-enter them below.";
}
//delete record from SN
rpaService.DeactivatedConversationFlow(processDetails.CurrentQuestion.sys_id, stepContext.Context.Activity.Conversation.Id);
if (processDetails.CurrentQuestion.u_type.Contains("Bool"))
{
var boolParamTrue = JsonConvert.SerializeObject(new PromptOption {
Id = "boolParam", Value = "true"
});
var boolParamFalse = JsonConvert.SerializeObject(new PromptOption {
Id = "boolParam", Value = "false"
});
var choices = new List <Choice> {
new Choice
{
Value = "true",
Action = new CardAction(ActionTypes.PostBack, "true", null, "true", "true", value: boolParamTrue, null)
},
new Choice
{
Value = "false",
Action = new CardAction(ActionTypes.PostBack, "false", null, "false", "false", value: boolParamFalse, null)
}
};
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, text + Environment.NewLine + "For " + processDetails.CurrentQuestion.u_param_name.UppercaseFirst() + " choose one option below.") }, cancellationToken));
}
else
{
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(text + Environment.NewLine + "Enter " + processDetails.CurrentQuestion.u_param_name.UppercaseFirst() + ":") }, cancellationToken));
}
}
else
{
processDetails.CurrentQuestion = new ConversationFlow();
//get parameters entered
return(await stepContext.NextAsync(processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> GetRunningProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var processes = processDetails.Processes;
var text = "Here are your running processes.";
if (processDetails.LoadMore)
{
text = string.Empty;
processDetails.LoadMore = false;
}
if (processes.Count > 0)
{
var rpaService = new RPAService();
//var _user = await _userAccessor.GetAsync(stepContext.Context, () => new User(), cancellationToken);
var response = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
var user = new List <User>();
if (response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(response.Content);
}
var result = rpaService.GetListOfProcess(processes, Convert.ToInt32(user[0].u_last_index));
var choices = result.Choices;
//var rpaSupportChoice = rpaService.GetRPASupportOption();
var menuValue = JsonConvert.SerializeObject(new PromptOption {
Id = "menu", Value = "menu"
});
var mainMenu = new Choice
{
Value = "menu", //[email protected]
Action = new CardAction(ActionTypes.PostBack, "**Main Menu**", null, "**Main Menu**", "**Main Menu**", value: menuValue, null)
};
//choices.Add(rpaSupportChoice);
choices.Add(mainMenu);
//save index
user[0].u_last_index = result.LastIndex.ToString();
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = result.LastIndex;
//await this._userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.HeroCard(choices, text + Environment.NewLine + "Click the process you would like to get the status for.")
/*Prompt = MessageFactory.Text(text + Environment.NewLine + "Click the process you would like to get the status for."),
* Choices = choices,
* Style = ListStyle.Auto*/
}, cancellationToken));
}
else
{
processDetails.Action = "error";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> ContinueStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var rpaService = new RPAService();
var processDetails = this.processDetails;
processDetails.Action = string.Empty;
var option = stepContext.Result.ToString();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "Confirm" && promptOption.Id != "mainMenu" && promptOption.Id != "FinalStep" && promptOption.Id != "rpaSuport")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
option = promptOption.Value;
}
//if (option.ToLower() == "yes" || option.ToLower() == "y")
//{
//return await stepContext.ReplaceDialogAsync(InitialDialogId, processDetails, cancellationToken);
/*var value = JsonConvert.SerializeObject(new PromptOption { Id = "rpaSuport", Value = "*****@*****.**" });
* var choices = new List<Choice>
* { new Choice
* {
* Value = "rpaSupport",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openEmail", value: value, null)
* } };
* choices.Add(rpaService.GetMainMenuOption());
*
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "To Contact RPA Support, click Button below")
*
* }, cancellationToken);*/
//}
if (option.ToLower() == "main menu" || option.ToLower() == "m")
{
return(await stepContext.ReplaceDialogAsync(InitialDialogId, null, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(InitialDialogId, processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> ShowProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var processes = processDetails.Processes;
var text = "Here are your processes in progress. ";
if (processDetails.LoadMore)
{
text = string.Empty;
processDetails.LoadMore = false;
}
if (processes.Count > 0)
{
var rpaService = new RPAService();
//var _user = await _userAccessor.GetAsync(stepContext.Context, () => new User(), cancellationToken);
//get last index
var response = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
var user = new List <User>();
if (response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(response.Content);
}
var result = rpaService.GetListOfProcess(processes, Convert.ToInt32(user[0].u_last_index));
var choices = result.Choices;
//add one choice for rpa support
var rpaSupportChoice = rpaService.GetRPASupportOption();
choices.Add(rpaSupportChoice);
//save index
user[0].u_last_index = result.LastIndex.ToString();
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = result.LastIndex;
//await this._userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.HeroCard(choices, text + "Which one would you like to stop?")
/*Prompt = MessageFactory.Text(text+ "Which one would you like to stop?"),
* Choices = choices,
* Style = ListStyle.Auto*/
}, cancellationToken));
}
else
{
processDetails.Action = "error";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
}
internal void GetUserRunningProcess(ProcessDetails processDetails)
{
var rpaService = new RPAService();
var result = rpaService.GetApiResult("getUserRunningProcess", processDetails.User.UserId);
if (!result.IsSuccess)
{
processDetails.Error = JsonConvert.DeserializeObject <ProcessModel>(result.Content).Error;
processDetails.Processes = new List <ProcessModel>();
}
else
{
var processes = JsonConvert.DeserializeObject <List <ProcessModel> >(result.Content);
processDetails.Processes = processes;
}
}
internal void GetUserProcess(ProcessDetails processDetails)
{
var rpaService = new RPAService();
var result = rpaService.GetApiResult("userProcesses", processDetails.User.UserId);
if (!result.IsSuccess)
{
processDetails.Error = JsonConvert.DeserializeObject <ProcessModel>(result.Content).Error;
}
else
{
var processes = JsonConvert.DeserializeObject <List <ProcessModel> >(result.Content);
//sort the process
processes = processes.OrderBy(p => p.Name).ToList();
processDetails.Processes = processes;
}
}
private async Task <DialogTurnResult> ConfirmStartProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var rpaService = new RPAService();
var processDetails = (ProcessDetails)stepContext.Options;
var result = stepContext.Result.ToString();
if (result.ToLower() == "yes" || result.ToLower() == "y")
{
//clear data in SN table
rpaService.DeleteConversationFlowInputs(stepContext.Context.Activity.Conversation.Id);
//return await stepContext.ReplaceDialogAsync(nameof(StartProcessSharedDialog), processDetails, cancellationToken);
}
//else
//{
return(await stepContext.ReplaceDialogAsync(nameof(StartProcessSharedDialog), processDetails, cancellationToken));
//}
}
private async Task <DialogTurnResult> IntroStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var snConfig = new RPAService();
var result = snConfig.GetApiResult("userProcesses", "");
if (!result.IsSuccess)
{
processDetails.Error = JsonConvert.DeserializeObject <ProcessModel>(result.Content).Error;
}
else
{
var processes = JsonConvert.DeserializeObject <List <ProcessModel> >(result.Content);
processDetails.Processes = processes;
}
return(await stepContext.NextAsync(processDetails, cancellationToken));
}
private async Task <DialogTurnResult> IntroStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var message = string.Empty;
var processDetails = (ProcessDetails)stepContext.Options;
if (processDetails.Action == "typed")
{
message = "Typing is not valid for this menu option." + Environment.NewLine + "Please return to the Main Menu and click on the option you want to select.";
processDetails.Action = string.Empty;
var rpaService = new RPAService();
var choices = new List <Choice>();
choices.Add(rpaService.GetMainMenuOption());
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, message),
}, cancellationToken));
}
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
protected override async Task OnEventActivityAsync(ITurnContext <IEventActivity> turnContext, CancellationToken cancellationToken)
{
if (turnContext.Activity.Type == ActivityTypes.Event)
{
var user = new User();
if (turnContext.Activity.Name == "urlClickedEvent")
{
}
else
{
//get params sent from SN
var userParam = turnContext.Activity.From.Properties["userparam"].ToString();
user = JsonConvert.DeserializeObject <User>(userParam);
//save user
var rpaService = new RPAService();
rpaService.SaveUser(new User {
u_user = user.UserId, u_conversation_id = turnContext.Activity.Conversation.Id
});
}
}
}
private async Task <DialogTurnResult> IntroStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
//2nd attempt to start process
var rpaService = new RPAService();
var response = rpaService.StartProcess(processDetails.ProcessSelected, stepContext.Context.Activity.Conversation.Id);
var error = false;
if (string.IsNullOrEmpty(response.Content) || !response.IsSuccess)
{
error = true;
}
if (error)
{
var rpaSupportChoice = rpaService.GetRPASupportOption();
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(new List <Choice> {
rpaSupportChoice
}, "There was an issue running " + processDetails.ProcessSelected.Name + " process, please contact RPA Support.")
/*Prompt = MessageFactory.Text("There was an issue running " + processDetails.ProcessSelected.Name + " process, please contact RPA Support. "),
* Choices = new List<Choice> { rpaSupportChoice }*/
}, cancellationToken));
}
else
{
var choices = rpaService.GetConfirmChoices();
processDetails.Jobs = JsonConvert.DeserializeObject <List <Job> >(response.Content);
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, processDetails.ProcessSelected.Name + " process has started and you will be notified when it finishes." + Environment.NewLine + "Do you want to run another process??")
/*Prompt = MessageFactory.Text(processDetails.ProcessSelected.Name + " process has started, you will be notified when it finishes. Do you want to run another process?"),
* Choices = ChoiceFactory.ToChoices(new List<string> { "Yes", "No" })*/
}, cancellationToken));
}
}
private async Task <DialogTurnResult> IntroStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var value = JsonConvert.SerializeObject(new PromptOption {
Id = "rpaSuport", Value = "*****@*****.**"
});
var choices = new List <Choice>
{
new Choice
{
Value = "rpaSupport",//[email protected]
Action = new CardAction(ActionTypes.PostBack, "To Contact RPA Support click here", null, "To Contact RPA Support click here", "openEmail", value: value, null)
}
};
var rpaService = new RPAService();
choices.Add(rpaService.GetMainMenuOption());
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "You have made 3 attempts, please contact RPA Support or go back to Main Menu.")
},
cancellationToken));
}
private async Task <DialogTurnResult> StartProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var result = stepContext.Result.ToString();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) {}
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "Confirm")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
result = promptOption.Value;
}
if (result.ToLower() == "yes" || result.ToLower() == "y")
{
var rpaService = new RPAService();
//save activity id for when process finish
var activityId = stepContext.Context.Activity.Id;
//check if the process can start
if (processDetails.ProcessSelected.LastRun.State == "Faulted" || processDetails.ProcessSelected.LastRun.State == "Successful" || processDetails.ProcessSelected.LastRun.State == "Stopped" || string.IsNullOrEmpty(processDetails.ProcessSelected.LastRun.State))
{
//check if has asset
var assetsWithValueFromChild = rpaService.HasAnyAsset(processDetails.ProcessSelected);
if (assetsWithValueFromChild.Count > 0)
{
var response = rpaService.MakeAssetFromChild(assetsWithValueFromChild);
if (response.Body != "Success")
{
var choices = new List <Choice>();
var rpaOption = rpaService.GetMainMenuOption();
if (response.MissingAsset)
{
//create incident
var incident = rpaService.CreateRPAIncident(processDetails.ProcessSelected);
var incidentValue = JsonConvert.SerializeObject(new PromptOption {
Id = "incident", Value = "bam?id=rpa_request&table=u_robot_incident&sys_id=" + incident.Sys_Id
});
choices = new List <Choice>
{
new Choice
{
Value = "bam?id=rpa_request&table=u_robot_incident&sys_id=" + incident.Sys_Id,
Action = new CardAction(ActionTypes.PostBack, incident.Number, null, incident.Number, "openUrl", value: incidentValue, null)
}
};
choices.Add(rpaOption);
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "Process " + processDetails.ProcessSelected.Name + " requires an asset associated to your user, an incident has been opened to RPA Support." + Environment.NewLine + "Click incident number below to open it")
}, cancellationToken));
}
else
{
var assetValue = JsonConvert.SerializeObject(new PromptOption {
Id = "asset", Value = "bam?id=rpa_process_assets&process=" + processDetails.ProcessSelected.Sys_id
});
choices = new List <Choice>
{
new Choice
{
Value = "bam?id=rpa_process_assets&process=" + processDetails.ProcessSelected.Sys_id,
Action = new CardAction(ActionTypes.PostBack, "Update Asset", null, "Update Asset", "openUrl", value: assetValue, null)
}
};
choices.Add(rpaOption);
//send the user to SN UI page
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, response.Body + Environment.NewLine + "Please enter them before running the process by pressing Update Asset button below.")
}, cancellationToken));
}
}
}
if (processDetails.ProcessSelected.Releases.Any(r => r.robots.Count > 1))
{
processDetails.ProcessSelected.FirstBot = true;
return(await stepContext.ReplaceDialogAsync(nameof(RobotsDialog), processDetails, cancellationToken));
} //check if process need params
else if (processDetails.ProcessSelected.Releases.Any(r => r.parameters_required == true))
{
//set all params for this conversation to false(maybe was interrupted by a notification)
rpaService.DeactivatedConversationFlow(string.Empty, stepContext.Context.Activity.Conversation.Id);
rpaService.SaveConversationFlow(processDetails.ProcessSelected, stepContext.Context.Activity.Conversation.Id);
return(await stepContext.ReplaceDialogAsync(nameof(ParametersProcessDialog), processDetails, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(StartProcessSharedDialog), processDetails, cancellationToken));
}
}
else
{
processDetails.Action = "error";
processDetails.Error = "Cannot start " + processDetails.ProcessSelected.Name + " because the process is already running.";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
}
else if (result.ToLower() == "no" || result.ToLower() == "n") //when no is selected
{
processDetails.Action = string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
else //when something is typed
{
processDetails.Action = string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
}
private async Task <DialogTurnResult> ExecuteActionStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var selectedProcess = processDetails.ProcessSelected;
selectedProcess.StartedBy = "chat_bot";
var action = (FoundChoice)stepContext.Result;
processDetails.ConfirmAction = action.Value;
var config = new RPAService();
if (action.Value == "Yes")
{
if (processDetails.Action == "start")
{
//save activity id for when process finish
var activityId = stepContext.Context.Activity.Id;
var response = config.StartProcess(selectedProcess, string.Empty);
if (!string.IsNullOrEmpty(response.Content))
{
if (response.IsSuccess)
{
processDetails.Jobs = JsonConvert.DeserializeObject <List <Job> >(response.Content);
}
else
{
processDetails.Error = JsonConvert.DeserializeObject <Job>(response.Content).Error;
}
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
/*return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* { Prompt = MessageFactory.Text("Process " + processDetails.ProcessSelected.Name + " was started, you will be notified when it finishes. Meanwhile, is there something else can I assist you with?") },
* cancellationToken);*/
}
else//there was an error
{
return(await stepContext.PromptAsync(nameof(ChoicePrompt), new PromptOptions
{
Prompt = MessageFactory.Text("To continue to run this bot, please contact RPA Support. "),
Choices = new List <Choice> {
new Choice
{
Value = "rpaSupport",
Action = new CardAction(ActionTypes.OpenUrl, "Click Here", value: "bam?id=rpa_new_request&type=incident")
}
}
}, cancellationToken));
}
}
else if (processDetails.Action == "check status")
{
return(await stepContext.BeginDialogAsync(nameof(StatusDialog), processDetails, cancellationToken));
}
else
{
return(await stepContext.BeginDialogAsync(nameof(StopProcessDialog), processDetails, cancellationToken));
}
}
else
{
//start over
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> IntroStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var bot = new Robot();
foreach (var r in processDetails.ProcessSelected.Releases)
{
if (r.robots.Count > 1)
{
if (r.robots.Any(b => b.Shown == false))
{
bot = r.robots.Find(b => b.Shown == false);
bot.Shown = true;
break;
}
bot = new Robot();
}
}
if (string.IsNullOrEmpty(bot.id))
{
processDetails.ProcessSelected.FirstBot = true;
//all processed
foreach (var r in processDetails.ProcessSelected.Releases)
{
if (r.robots.Count > 1)
{
var robots = new List <string>();
foreach (var b in r.robots)
{
if (b.Selected)
{
robots.Add(b.id);
}
}
if (robots.Count == 0)
{
foreach (var re in processDetails.ProcessSelected.Releases)
{
if (re.robots.Count > 1)
{
foreach (var b in re.robots)
{
b.Shown = false;
}
}
}
processDetails.ProcessSelected.ReEnterBot = true;
return(await stepContext.ReplaceDialogAsync(nameof(RobotsDialog), processDetails, cancellationToken));
}
r.u_robots = string.Join(',', robots);
}
}
//if needs params
if (processDetails.ProcessSelected.Releases.Any(r => r.parameters_required == true))
{
var rpaService = new RPAService();
//set all params for this conversation to false(maybe was interrupted by a notification)
rpaService.DeactivatedConversationFlow(string.Empty, stepContext.Context.Activity.Conversation.Id);
rpaService.SaveConversationFlow(processDetails.ProcessSelected, stepContext.Context.Activity.Conversation.Id);
return(await stepContext.ReplaceDialogAsync(nameof(ParametersProcessDialog), processDetails, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(StartProcessSharedDialog), processDetails, cancellationToken));
}
}
else
{
var message = string.Empty;
if (processDetails.ProcessSelected.FirstBot)
{
if (processDetails.ProcessSelected.ReEnterBot)
{
message = "You have to select at least one Bot." + Environment.NewLine;
processDetails.ProcessSelected.ReEnterBot = false;
}
message += "Select the Bot(s) to trigger " + processDetails.ProcessSelected.Name + " process." + Environment.NewLine + "For each one select " + '"' + "Yes or No" + '"';
processDetails.ProcessSelected.FirstBot = false;
}
processDetails.ProcessSelected.Bot = bot;
var rpaService = new RPAService();
var choices = rpaService.GetConfirmChoices();
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, message + Environment.NewLine + bot.name)
}, cancellationToken));
}
}
private async Task BotCallback(ITurnContext turnContext, CancellationToken cancellationToken)
{
var serviceUrl = turnContext.Activity.ServiceUrl;
// If you encounter permission-related errors when sending this message, see
// https://aka.ms/BotTrustServiceUrl
MicrosoftAppCredentials.TrustServiceUrl(serviceUrl);
//var user = await((DialogBot<MainDialog>)_bot)._userAccessor.GetAsync(turnContext, () => new User());
var rpaService = new RPAService();
var response = rpaService.GetUser(turnContext.Activity.Conversation.Id);
var user = new List <User>();
if (response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(response.Content);
}
if (user[0].u_user == _processStatus.ChatbotUser) // && turnContext.Activity.Conversation.Id == _processStatus.ConversationId)
{
var endTime = _processStatus.End != null ? "End Time: " + _processStatus.End + Environment.NewLine : string.Empty;
var startTime = _processStatus.Start != null ? "Start Time: " + _processStatus.Start + Environment.NewLine : string.Empty;
var include = "Total Transactions Processed: " + _processStatus.TotalTransactions + Environment.NewLine +
startTime +
endTime;
//"Run Time: " + _processStatus.Runtime + Environment.NewLine;
if (_processStatus.ProcessType == "procedural")
{
include = string.Empty;
}
var message = string.Empty;
if (_processStatus.IsCompletation)
{
var reason = string.Empty;
if (_processStatus.State.value == "Faulted")
{
reason = "Reason: " + _processStatus.Info + Environment.NewLine;
}
message = "Process " + _processStatus.Process + " has finished with the following updates:" + Environment.NewLine +
"Status: " + _processStatus.State.label + Environment.NewLine + reason +
"Bot Name: " + _processStatus.Robot + Environment.NewLine +
startTime +
endTime +
"Successful Executions: " + _processStatus.SuccessfulExecutions + Environment.NewLine +
"Exceptions: " + _processStatus.Exceptions;
}
else
{
message = "Here is the status for " + _processStatus.Process + " process." + Environment.NewLine +
//"Status: " + _processStatus.State + Environment.NewLine +
include +
"Total Transactions Successful: " + Convert.ToInt32(_processStatus.TotalTransSuccessful) + Environment.NewLine +
"Total Exceptions: " + Convert.ToInt32(_processStatus.TotalExceptions) + Environment.NewLine +
"Bot Name: " + _processStatus.Robot;
}
var noti = MessageFactory.Text(message);
noti.SuggestedActions = new SuggestedActions
{
Actions = new List <CardAction>
{
new CardAction()
{
Value = "ProcessCompletionDone",
Type = ActionTypes.PostBack,
Title = "Click Here to continue",
Text = "Click Here to continue",
DisplayText = "Click Here to continue"
}
}
};
await turnContext.SendActivityAsync(noti);
}
}
private async Task <DialogTurnResult> RecognizeText(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var user = new User();
var processDetails = new ProcessDetails();
try
{
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Context.Activity.Text);
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Value))
{
stepContext.Context.Activity.Text = promptOption.Value;
}
var luisResult = await _luisRecognizer.RecognizeAsync <Process>(stepContext.Context, cancellationToken);
switch (luisResult.TopIntent().intent)
{
case Process.Intent.RPA:
var choices = new List <Choice>();
var rpaOptions = new RPAOptions();
foreach (var option in rpaOptions.Options)
{
var value = JsonConvert.SerializeObject(option);
choices.Add(new Choice
{
Value = option.Value,
Action = new CardAction(ActionTypes.PostBack, option.Text, null, option.Text, option.DisplayText, value: value, null)
//ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: value, null
});
}
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.HeroCard(choices, "Below is a list of available commands:"), //.ForChannel(stepContext.Context.Activity.ChannelId, choices, "Here is a list of your available commands.", null, ChoiceFactoryOptions.),
}, cancellationToken));
/*return await stepContext.PromptAsync(nameof(ChoicePrompt), new PromptOptions
* {
* Prompt = MessageFactory.Text("Here is a list of your available commands."),
* Choices = choices,
* Style = ListStyle.HeroCard
* }, cancellationToken);*/
default:
processDetails.Action = "default";
// Catch all for unhandled intents
var didntUnderstandMessageText = "I am sorry, I do not understand your request. Please try asking a different way or type " + '"' + "Menu" + '"' + " for available options.";
var didntUnderstandMessage = MessageFactory.Text(didntUnderstandMessageText, didntUnderstandMessageText, InputHints.IgnoringInput);
//start this dialog again
return(await stepContext.NextAsync(processDetails, cancellationToken)); //.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = didntUnderstandMessage }, cancellationToken);
}
// return await stepContext.BeginDialogAsync(nameof(ProcessDialog), processDetails, cancellationToken);
}
catch (Exception ex)
{
var rpaService = new RPAService();
var rpaSupport = rpaService.GetRPASupportOption();
var choices = new List <Choice> {
rpaSupport
};
processDetails.Action = "error";
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "To continue to run this bot, please contact RPA Support.")
/*Prompt = MessageFactory.Text("To continue to run this bot, please contact RPA Support."),
* Choices = choices*/
}, cancellationToken));
}
}
private async Task <DialogTurnResult> FinalStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var user = new List <User>();
var rpaService = new RPAService();
var option = string.Empty;
try
{
this.processDetails = (ProcessDetails)stepContext.Result;
}
catch (Exception)
{
option = stepContext.Result.ToString();
}
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
processDetails.PromptOption = promptOption;
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "rpaSuport" && promptOption.Id != "RPAOptions")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
option = promptOption.Value;
}
var result = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
if (result.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(result.Content);
}
//var _user = await _userAccessor.GetAsync(stepContext.Context, () => new User(), cancellationToken);
if (this.processDetails.User != null)
{
this.processDetails.User.UserId = user[0].u_user;
}
else
{
this.processDetails.User = new User
{
UserId = user[0].u_user
};
}
if (!string.IsNullOrEmpty(option))
{
switch (option.ToLower())
{
case "start process":
case "start":
case "restart bot":
case "start bot":
processDetails.Action = "start";
return(await stepContext.BeginDialogAsync(nameof(StartProcessDialog), processDetails, cancellationToken));
case "process status":
case "status":
case "metrics":
processDetails.Action = "check status";
return(await stepContext.BeginDialogAsync(nameof(StatusDialog), processDetails, cancellationToken));
case "stop a process":
case "stop":
case "stop process":
case "stop bot":
processDetails.Action = "stop";
return(await stepContext.BeginDialogAsync(nameof(StopProcessDialog), processDetails, cancellationToken));
case "report an issue":
case "issue":
case "report":
case "report issue":
case "bot failed":
case "bot not working":
case "bam?id=rpa_new_request&type=incident":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id)? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var value = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=rpa_new_request&type=incident" });
* var choices = new List<Choice> { new Choice
* {
* Value = "bam?id=rpa_new_request&type=incident",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: value, null)
* }
* };
* choices.Add(rpaService.GetMainMenuOption());
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "To Report an Issue, click Button below")
* }, cancellationToken);*/
case "**contact rpa support**":
case "contact rpa support":
case "rpa support":
case "support":
case "contact support":
case "help":
case "need help":
case "help needed":
return(await stepContext.BeginDialogAsync(nameof(SupportDialog), processDetails, cancellationToken));
case "request an enhancement":
case "enhancement":
case "request":
case "new request":
case "bam?id=rpa_new_request&type=enhancement":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id) ? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var enhancementValue = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=rpa_new_request&type=enhancement" });
* var options = new List<Choice> { new Choice
* {
* Value = "bam?id=rpa_new_request&type=enhancement",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: enhancementValue, null)
* } };
* options.Add(rpaService.GetMainMenuOption());
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(options, "To Request an Enhancement, click Button below")
* }, cancellationToken);*/
case "submit a new idea":
case "new idea":
case "idea":
case "new project":
case "new process":
case "project request":
case "bam?id=sc_cat_item&sys_id=a41ac289db7c6f0004b27709af9619a3":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id) ? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var ideaValue = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=sc_cat_item&sys_id=a41ac289db7c6f0004b27709af9619a3" });
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(new List<Choice> { new Choice
* {
* Value = "bam?id=sc_cat_item&sys_id=a41ac289db7c6f0004b27709af9619a3",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: ideaValue, null)
* } ,rpaService.GetMainMenuOption()}, "To Submit an Idea, click Button below")
*
* }, cancellationToken);*/
case "Bot Portal":
case "bot portal":
case "bam?id=rpa_processes":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id) ? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var rpaProcessValue = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=rpa_processes" });
* options = new List<Choice> { new Choice
* {
* Value = "bam?id=rpa_processes",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: rpaProcessValue, null)
* } };
* options.Add(rpaService.GetMainMenuOption());
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(options, "To go to Bot Portal, click Button below")
* }, cancellationToken);*/
case "RPA Process Schedules":
case "rpa process schedules":
case "bam?id=rpa_process_scheduler":
processDetails.Action = string.IsNullOrEmpty(promptOption.Id) ? "typed" : string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(OpenURLDialog), processDetails, cancellationToken));
/*var rpaProcessSchValue = JsonConvert.SerializeObject(new PromptOption { Id = "FinalStep", Value = "bam?id=rpa_process_scheduler" });
* options = new List<Choice> { new Choice
* {
* Value = "bam?id=rpa_processes",
* Action = new CardAction(ActionTypes.PostBack, "Click Here", null, "Click Here", "openUrl", value: rpaProcessSchValue, null)
* } };
* options.Add(rpaService.GetMainMenuOption());
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(options, "To go to RPA Process Schedules, click Button below")
* }, cancellationToken);*/
case "end chat":
case "exit":
case "exit chat":
case "close":
case "close chat":
case "end":
//processDetails.Action = "done";
return(await stepContext.ReplaceDialogAsync(nameof(EndConversationDialog), processDetails, cancellationToken));
//this happen if an exception
case "*****@*****.**":
processDetails.Action = string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
//if type something instead of clicking an option
default:
return(await stepContext.ReplaceDialogAsync(InitialDialogId, null, cancellationToken));
}
}
else
{ //if luis not recognize what the user enter
return(await stepContext.ReplaceDialogAsync(InitialDialogId, processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> ShowParametersStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
var value = string.Empty;
try
{
processDetails = (ProcessDetails)stepContext.Result;
}
catch (Exception)
{
value = stepContext.Result.ToString();
}
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "boolParam")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
value = promptOption.Value;
}
var rpaService = new RPAService();
//have entered all params
if (string.IsNullOrEmpty(processDetails.CurrentQuestion.sys_id))
{
var inputs = new List <ConversationFlowInput>();
//all parameters are entered
foreach (var r in processDetails.ProcessSelected.Releases)
{
if (r.parameters_required)
{
//get params
var response = rpaService.GetConversationFlowInputs(stepContext.Context.Activity.Conversation.Id, r.sys_id);
var result = new List <ConversationFlowInput>();
if (response.IsSuccess)
{
result = JsonConvert.DeserializeObject <List <ConversationFlowInput> >(response.Content);
}
inputs.AddRange(result);
var processParametersList = new List <ProcessParameters>();
foreach (var p in result)
{
if (p.u_is_object)
{
foreach (var o in r.parameters)
{
var objectParam = o.obj.Find(obj => obj.parmName == p.paramName);
if (objectParam != null)
{
objectParam.value = p.u_value;
break;
}
else
{
foreach (var a in o.obj)
{
objectParam = a.array.Find(arr => arr.parmName == p.paramName && string.IsNullOrEmpty(arr.value));
if (objectParam != null)
{
objectParam.value = p.u_value;
break;
}
else
{
objectParam = a.array.Find(arr => a.parmName + '[' + arr.parmName + ']' == p.paramName && string.IsNullOrEmpty(arr.value));
if (objectParam != null)
{
objectParam.value = p.u_value;
break;
}
}
}
}
}
}
else if (p.u_is_array)
{
foreach (var a in r.parameters)
{
var arrParam = a.array.Find(arr => arr.parmName == p.paramName && string.IsNullOrEmpty(arr.value));
if (arrParam != null)
{
arrParam.value = p.u_value;
break;
}
else
{
arrParam = a.array.Find(arr => a.parmName + '[' + arr.parmName + ']' == p.paramName && string.IsNullOrEmpty(arr.value));
if (arrParam != null)
{
arrParam.value = p.u_value;
break;
}
}
}
}
else
{
var _param = r.parameters.Find(pp => pp.parmName == p.paramName);
if (_param != null)
{
_param.value = p.u_value;
}
}
}
}
}
/*var message = string.Empty;
* foreach (var i in inputs)
* {
* message += i.paramName + ": " + i.u_value + Environment.NewLine;
* }
*
* return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
* {
* Prompt = (Activity)ChoiceFactory.SuggestedAction(ChoiceFactory.ToChoices(new List<string> { "Yes", "No" }), "You have entered " +Environment.NewLine+ message + "Is that correct?")
*
* }, cancellationToken);*/
//clear data in SN table
rpaService.DeleteConversationFlowInputs(stepContext.Context.Activity.Conversation.Id);
return(await stepContext.ReplaceDialogAsync(nameof(StartProcessSharedDialog), processDetails, cancellationToken));
}
else
{
var conversationFlowInput = new ConversationFlowInput
{
u_chatbot_conversation_flow = processDetails.CurrentQuestion.sys_id,
u_value = value.ToString(),
u_conversation_id = stepContext.Context.Activity.Conversation.Id
};
rpaService.SaveConversationFlowInput(conversationFlowInput);
return(await stepContext.ReplaceDialogAsync(nameof(ParametersProcessDialog), processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> IntroStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var processDetails = (ProcessDetails)stepContext.Options;
/*conversationFlow.AskingForParameters = false;
* await this._conversationFlow.SetAsync(stepContext.Context, conversationFlow);*/
if (processDetails.ProcessSelected.LastRun.State == "Faulted" || processDetails.ProcessSelected.LastRun.State == "Successful" || processDetails.ProcessSelected.LastRun.State == "Stopped" || string.IsNullOrEmpty(processDetails.ProcessSelected.LastRun.State))
{
var rpaService = new RPAService();
var response = new APIResponse();
var hasInputParams = false;
if (processDetails.ProcessSelected.Releases.Any(r => r.parameters_required == true))
{
processDetails.ProcessSelected.ConversationId = stepContext.Context.Activity.Conversation.Id;
response = rpaService.StartProcessWithParams(processDetails.ProcessSelected);
hasInputParams = true;
}
else
{
response = rpaService.StartProcess(processDetails.ProcessSelected, stepContext.Context.Activity.Conversation.Id);
}
var error = false;
if (string.IsNullOrEmpty(response.Content) || !response.IsSuccess)
{
error = true;
}
if (error)
{
if (hasInputParams)
{
processDetails.AttemptCount = processDetails.AttemptCount + 1;
if (processDetails.AttemptCount == 3)
{
processDetails.AttemptCount = 0;
//contact rpa support
return(await stepContext.ReplaceDialogAsync(nameof(StartProcessWithParamsErrorDialog), processDetails, cancellationToken));
}
else
{
rpaService.SaveConversationFlow(processDetails.ProcessSelected, stepContext.Context.Activity.Conversation.Id);
return(await stepContext.ReplaceDialogAsync(nameof(ParametersProcessDialog), processDetails, cancellationToken));
}
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(StartProcessErrorDialog), processDetails, cancellationToken));
}
}
else
{
processDetails.AttemptCount = 0;
processDetails.Jobs = JsonConvert.DeserializeObject <List <Job> >(response.Content);
var choices = rpaService.GetConfirmChoices();
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, processDetails.ProcessSelected.Name + " process has started and you will be notified when it finishes." + Environment.NewLine + " Do you want to run another process?")
}, cancellationToken));
}
}
else
{
processDetails.AttemptCount = 0;
processDetails.Action = "error";
processDetails.Error = "Cannot start " + processDetails.ProcessSelected.Name + " because the process is already running.";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
}
private async Task <DialogTurnResult> SelectStrategyStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var msg = string.Empty;
var result = stepContext.Result.ToString();
var processDetails = (ProcessDetails)stepContext.Options;
processDetails.Action = string.Empty;
var rpaService = new RPAService();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "Confirm")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
result = promptOption.Value;
}
if (result.ToLower() == "yes" || result.ToLower() == "y")
{
//check if process is queued
if (!string.IsNullOrEmpty(processDetails.ProcessSelected.queuedId))
{
var cancel = JsonConvert.SerializeObject(new PromptOption {
Id = "Stop", Value = "3"
});
var choices = new List <Choice>
{
new Choice {
Value = "3",
Action = new CardAction(ActionTypes.PostBack, "Cancel Queued Process", null, "Cancel Queued Process", "Cancel Queued Process", value: cancel, null)
}
};
choices.Add(rpaService.GetMainMenuOption());
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "Process " + processDetails.ProcessSelected.Name + " will be deleted from the queue and will not run." + Environment.NewLine + "Please click on below button to Cancel Queued Process")
}, cancellationToken));
}
else
{
var stop = JsonConvert.SerializeObject(new PromptOption {
Id = "Stop", Value = "1"
});
var terminate = JsonConvert.SerializeObject(new PromptOption {
Id = "Stop", Value = "2"
});
var choices = new List <Choice>
{
new Choice {
Value = "1",
Action = new CardAction(ActionTypes.PostBack, "Safely Stop Run", null, "Safely Stop Run", "Safely Stop Run", value: stop, null)
},
new Choice {
Value = "2",
Action = new CardAction(ActionTypes.PostBack, "Terminate Process", null, "Terminate Process", "Terminate Process", value: terminate, null)
}
};
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "Please select one of the buttons below to Stop the Process:")
}, cancellationToken));
}
}
else if (result.ToLower() == "no" || result.ToLower() == "n")
{
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
}
private async Task <DialogTurnResult> ShowRunningProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var rpaService = new RPAService();
var processDetails = (ProcessDetails)stepContext.Options;
var result = stepContext.Result.ToString();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "availableProcesses" && promptOption.Id != "menu")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
result = promptOption.Value;
}
var _response = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
var user = new List <User>();
if (_response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(_response.Content);
}
if (result.ToLower() == "menu" || result.ToLower() == "m" /*"*****@*****.**"*/)
{
//save index
user[0].u_last_index = "0";
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = 0;
//await _userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
processDetails.Action = string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
else if (result.ToLower() == "load_more")
{
processDetails.LoadMore = true;
return(await stepContext.ReplaceDialogAsync(nameof(StatusDialog), processDetails, cancellationToken));
}
else
{
processDetails.ProcessSelected = rpaService.GetSelectedProcess(processDetails.Processes, result);
//check if a process was selected, or something was written
if (!string.IsNullOrEmpty(processDetails.ProcessSelected.Sys_id))
{
//save index
user[0].u_last_index = "0";
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = 0;
//await _userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
var apiRequest = new APIRequest
{
ProcessId = processDetails.ProcessSelected.Sys_id
};
if (!string.IsNullOrEmpty(processDetails.ProcessSelected.queuedId))
{
apiRequest.Queued = true;
}
var jobIds = new List <string>();
var releaseIds = new List <string>();
//if there was a process started
if (processDetails.Jobs.Count > 0)
{
foreach (var job in processDetails.Jobs)
{
foreach (var item in job.Result.Body.Value)
{
jobIds.Add(item.Id);
}
}
apiRequest.Ids = jobIds;
apiRequest.IsJob = true;
}
else
{
foreach (var release in processDetails.ProcessSelected.Releases)
{
releaseIds.Add(release.sys_id);
}
apiRequest.Ids = releaseIds;
apiRequest.IsJob = false;
}
var response = rpaService.ProcessStatus(apiRequest);
var text = string.Empty;
if (response.IsSuccess)
{
var processSatus = JsonConvert.DeserializeObject <List <ProcessStatus> >(response.Content);
text = processSatus.Count > 1 ? "Here are the status for " : "Here is the latest status for ";
text += processDetails.ProcessSelected.Name + " process." + Environment.NewLine;
foreach (var item in processSatus)
{
var include = "Total Transactions Processed: " + item.TotalTransactions + Environment.NewLine; /* +
* "Run Time: " + item.Runtime + Environment.NewLine;*/
if (item.ProcessType == "procedural")
{
include = string.Empty;
}
var endTime = item.End != null ? "End Time: " + item.End + Environment.NewLine : string.Empty;
var startTime = item.Start != null ? "Start Time: " + item.Start + Environment.NewLine : string.Empty;
text +=
"Status: " + item.State.label + Environment.NewLine +
startTime +
endTime +
include +
"Total Transactions Successful: " + Convert.ToInt32(item.TotalTransSuccessful) + Environment.NewLine +
"Total Exceptions: " + Convert.ToInt32(item.TotalExceptions) + Environment.NewLine +
"Bot Name: " + item.Robot + Environment.NewLine +
"Started By: " + item.startedBy;
}
}
else
{
text = response.Content;
}
var choices = rpaService.GetConfirmChoices();
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, text + Environment.NewLine + "Do you want to check the status of another process?")
/*Prompt = MessageFactory.Text(text + Environment.NewLine + "Do you want to check the status of another process?"),
* Choices = ChoiceFactory.ToChoices(new List<string> { "Yes", "No" })*/
}, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
}
}
private async Task <DialogTurnResult> StopProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var msg = string.Empty;
var result = stepContext.Result.ToString();
var processDetails = (ProcessDetails)stepContext.Options;
processDetails.Action = string.Empty;
var rpaService = new RPAService();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "Stop" && promptOption.Id != "mainMenu")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
result = promptOption.Value;
}
if (result.ToLower() == "1" || result.ToLower() == "2" || result.ToLower() == "3")
{
var response = new APIResponse();
if (result.ToLower() == "3")
{
response = rpaService.CancelQueuedProcess(processDetails.ProcessSelected);
}
else
{
response = rpaService.StopProcess(processDetails.ProcessSelected.Sys_id, Convert.ToInt32(result));
}
if (response.IsSuccess)
{
if (!string.IsNullOrEmpty(response.Content))
{
msg = response.Content;
}
else
{
if (result.ToLower() == "3")
{
msg = "Process " + processDetails.ProcessSelected.Name + " has been successfully deleted from the queue.";
}
else
{
msg = "Request to Stop Process " + processDetails.ProcessSelected.Name + " Submitted. Please allow a few minutes for the status to refresh.";
}
}
}
else
{
if (!string.IsNullOrEmpty(response.Error))
{
msg = response.Error;
}
else
{
msg = response.Message;
}
}
await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = MessageFactory.Text(msg)
}, cancellationToken);
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
private async Task <DialogTurnResult> ConfirmStopProcessStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var rpaService = new RPAService();
var processDetails = (ProcessDetails)stepContext.Options;
var result = stepContext.Result.ToString();
var promptOption = new PromptOption();
try
{
promptOption = JsonConvert.DeserializeObject <PromptOption>(stepContext.Result.ToString());
}
catch (Exception) { }
if (!string.IsNullOrEmpty(promptOption.Id))
{
if (promptOption.Id != "availableProcesses" && promptOption.Id != "rpaSuport")
{
processDetails.Action = "pastMenu";
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
}
result = promptOption.Value;
}
var response = rpaService.GetUser(stepContext.Context.Activity.Conversation.Id);
var user = new List <User>();
if (response.IsSuccess)
{
user = JsonConvert.DeserializeObject <List <User> >(response.Content);
}
//var _user = await _userAccessor.GetAsync(stepContext.Context, () => new User(), cancellationToken);
switch (result.ToLower())
{
case "load_more":
processDetails.LoadMore = true;
return(await stepContext.ReplaceDialogAsync(nameof(StopProcessDialog), processDetails, cancellationToken));
case "*****@*****.**":
//save index
user[0].u_last_index = "0";
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = 0;
//await _userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
processDetails.Action = string.Empty;
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), processDetails, cancellationToken));
default:
processDetails.ProcessSelected = rpaService.GetSelectedProcess(processDetails.Processes, result);
if (!string.IsNullOrEmpty(processDetails.ProcessSelected.Sys_id))
{
//save index
user[0].u_last_index = "0";
rpaService.UpdateUser(user[0], stepContext.Context.Activity.Conversation.Id);
//_user.u_last_index = 0;
//await _userAccessor.SetAsync(stepContext.Context, _user, cancellationToken);
var choices = rpaService.GetConfirmChoices();
return(await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions
{
Prompt = (Activity)ChoiceFactory.SuggestedAction(choices, "You have selected " + processDetails.ProcessSelected.Name + ". Stop this process?")
/*Prompt = MessageFactory.Text("You have selected " + processDetails.ProcessSelected.Name + ". Stop this process?"),
* Choices = ChoiceFactory.ToChoices(new List<string> { "Yes", "No" })*/
}, cancellationToken));
}
else
{
return(await stepContext.ReplaceDialogAsync(nameof(MainDialog), null, cancellationToken));
}
}
}
