/// <summary>
/// Create a reply to a ticket.
///
/// c.f. https://developers.freshdesk.com/api/#reply_ticket
/// </summary>
///
/// <param name="ticketId">
/// The ticket to add the reply to.
/// </param>
///
/// <param name="request">
/// Defines the set of properties to set on the reply.
/// </param>
///
/// <param name="cancellationToken"></param>
///
/// <returns>The full conversation entry</returns>
public async Task <ConversationEntry> CreateReplyAsync(
long ticketId,
CreateReplyRequest request,
CancellationToken cancellationToken = default)
{
if (request == null)
{
throw new ArgumentNullException(nameof(request), "Request must not be null");
}
return(await _client
.ApiOperationAsync <ConversationEntry>(HttpMethod.Post, $"/api/v2/tickets/{ticketId}/reply", request, cancellationToken)
.ConfigureAwait(false));
}
/// <summary>
/// Create Reply
/// </summary>
/// <param name="request">Request</param>
public void CreateReply(CreateReplyRequest request)
{
Channel.CreateReply(request);
}
/// <summary>
/// Create Reply
/// </summary>
/// <param name="request">Request</param>
public void CreateReply(CreateReplyRequest request)
{
_messenger.CreateReply(request.TopicId, request.Message, request.From, request.To, request.Attachments);
}