/// <summary>
/// Send card to SME channel and storage conversation details in storage.
/// </summary>
/// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param>
/// <param name="ticketDetail">Ticket details entered by user.</param>
/// <param name="logger">Sends logs to the Application Insights service.</param>
/// <param name="ticketDetailStorageProvider">Provider to store ticket details to Azure Table Storage.</param>
/// <param name="applicationBasePath">Represents the Application base Uri.</param>
/// <param name="cardElementMapping">Represents Adaptive card item element {Id, display name} mapping.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <param name="teamId">Represents unique id of a Team.</param>
/// <param name="microsoftAppCredentials">Microsoft Application credentials for Bot/ME.</param>
/// <param name="cancellationToken">Propagates notification that operations should be canceled.</param>
/// <returns>Returns message in a conversation.</returns>
public static async Task <ConversationResourceResponse> SendRequestCardToSMEChannelAsync(
ITurnContext <IMessageActivity> turnContext,
TicketDetail ticketDetail,
ILogger logger,
ITicketDetailStorageProvider ticketDetailStorageProvider,
string applicationBasePath,
Dictionary <string, string> cardElementMapping,
IStringLocalizer <Strings> localizer,
string teamId,
MicrosoftAppCredentials microsoftAppCredentials,
CancellationToken cancellationToken)
{
Attachment smeTeamCard = new SmeTicketCard(ticketDetail).GetTicketDetailsForSMEChatCard(cardElementMapping, ticketDetail, applicationBasePath, localizer);
ConversationResourceResponse resourceResponse = await SendCardToTeamAsync(turnContext, smeTeamCard, teamId, microsoftAppCredentials, cancellationToken);
if (resourceResponse == null)
{
logger.LogError("Error while sending card to team.");
return(null);
}
// Update SME team conversation details in storage.
ticketDetail.SmeTicketActivityId = resourceResponse.ActivityId;
ticketDetail.SmeConversationId = resourceResponse.Id;
bool result = await ticketDetailStorageProvider?.UpsertTicketAsync(ticketDetail);
if (!result)
{
logger.LogError("Error while saving SME conversation details in storage.");
}
return(resourceResponse);
}
public async Task <HttpResponseMessage> ContactUser()
{
const string trustServiceUri = "https://api.skypeforbusiness.com/platformservice/botframework";
MicrosoftAppCredentials.TrustServiceUrl(trustServiceUri);
var to = "sip:[email protected]";
var connector = new ConnectorClient(new Uri(trustServiceUri));
List <ChannelAccount> participants = new List <ChannelAccount>();
participants.Add(new ChannelAccount(to, to));
ConversationParameters cpMessage = new ConversationParameters(true, new ChannelAccount("sip:[email protected]", "BotName"), participants, "My Test Conversation");
ConversationResourceResponse response = await connector.Conversations.CreateConversationAsync(cpMessage);
var conversationID = response.Id;
var conversationServiceURL = response.ServiceUrl;
for (int i = 0; i < 10; i++)
{
await SendMessage(response.ServiceUrl, $"{i} - The time is {DateTime.UtcNow.ToLongTimeString()}", conversationID);
System.Threading.Thread.Sleep(1000);
}
return(new HttpResponseMessage(HttpStatusCode.OK));
}
private async Task MessageReceivedAsync(IDialogContext context, IAwaitable <object> result)//, string platform, string role, string userQuestion)
{
var activity = await result as Activity;
var operatorsAccount = new ChannelAccount("429719242"); //(OperatorsClass.Id, OperatorsClass.Name);
var userAccount = new ChannelAccount(activity.From.Id); //("mlh89j6hg7k", "Bot");
var connector = new ConnectorClient(new Uri(activity.ServiceUrl));
if (convId == null)
{
try
{
var conversationId =
await connector.Conversations.CreateDirectConversationAsync(operatorsAccount, userAccount);
convId = conversationId;
}
catch
{
throw new InvalidOperationException();
}
}
string textForOperator = "Привет";//$"Площадка: {platform}\nРоль: {role}\nВопрос: {userQuestion}";
IMessageActivity message = Activity.CreateMessageActivity();
message.From = operatorsAccount;
message.Recipient = userAccount;
message.Conversation = new ConversationAccount(id: convId.Id);
message.Text = textForOperator;
await connector.Conversations.SendToConversationAsync((Activity)message);
context.Wait(MessageReceivedAsync);
}
public void ConversationResourceResponseInitsWithNoArgs()
{
var convoResourceResponse = new ConversationResourceResponse();
Assert.NotNull(convoResourceResponse);
Assert.IsType <ConversationResourceResponse>(convoResourceResponse);
}
/// <summary>
/// Tries to establish 1:1 chat between the two given parties.
/// Note that the conversation owner will have a new separate party in the created engagement.
/// </summary>
/// <param name="conversationOwnerParty">The party who owns the conversation (e.g. customer service agent).</param>
/// <param name="conversationClientParty">The other party in the conversation.</param>
/// <returns>The result of the operation.</returns>
public async Task <MessageRouterResult> AddEngagementAsync(
Party conversationOwnerParty, Party conversationClientParty)
{
if (conversationOwnerParty == null || conversationClientParty == null)
{
throw new ArgumentNullException(
$"Neither of the arguments ({nameof(conversationOwnerParty)}, {nameof(conversationClientParty)}) can be null");
}
MessageRouterResult result = new MessageRouterResult()
{
ConversationOwnerParty = conversationOwnerParty,
ConversationClientParty = conversationClientParty
};
Party botParty = RoutingDataManager.FindBotPartyByChannelAndConversation(
conversationOwnerParty.ChannelId, conversationOwnerParty.ConversationAccount);
if (botParty != null)
{
ConnectorClient connectorClient = new ConnectorClient(new Uri(conversationOwnerParty.ServiceUrl));
ConversationResourceResponse response =
await connectorClient.Conversations.CreateDirectConversationAsync(
botParty.ChannelAccount, conversationOwnerParty.ChannelAccount);
if (response != null && !string.IsNullOrEmpty(response.Id))
{
// The conversation account of the conversation owner for this 1:1 chat is different -
// thus, we need to create a new party instance
ConversationAccount directConversationAccount = new ConversationAccount(id: response.Id);
Party acceptorPartyEngaged = new Party(
conversationOwnerParty.ServiceUrl, conversationOwnerParty.ChannelId,
conversationOwnerParty.ChannelAccount, directConversationAccount);
RoutingDataManager.AddParty(acceptorPartyEngaged);
RoutingDataManager.AddParty(
new Party(botParty.ServiceUrl, botParty.ChannelId, botParty.ChannelAccount, directConversationAccount), false);
result = RoutingDataManager.AddEngagementAndClearPendingRequest(acceptorPartyEngaged, conversationClientParty);
result.ConversationResourceResponse = response;
}
else
{
result.Type = MessageRouterResultType.Error;
result.ErrorMessage = "Failed to create a direct conversation";
}
}
else
{
result.Type = MessageRouterResultType.Error;
result.ErrorMessage = "Failed to find the bot instance";
}
await HandleAndLogMessageRouterResultAsync(result);
return(result);
}
protected override Task <ConversationResourceResponse> OnCreateConversationAsync(ClaimsIdentity claimsIdentity, ConversationParameters parameters, CancellationToken cancellationToken = default)
{
this._logger.LogWarning($"attempt to invoke {nameof(OnDeleteActivityAsync)} method, but this method is not implemented");
var resp = new ConversationResourceResponse {
};
return(Task.FromResult(resp));
}
private async Task <ConversationReference> UpdateConversation(ConversationResourceResponse response, string userId)
{
var oldCon = ConversationReferences.GetValueOrDefault(userId);
oldCon.Conversation.Id = response.Id;
oldCon.ActivityId = response.ActivityId;
return(oldCon);
}
static void StartNewConversation(ConversationReference convRef, IConversations conversations)
{
ConversationResourceResponse convResponse =
conversations.CreateDirectConversation(convRef.Bot, convRef.User);
var notificationMessage = convRef.GetPostToUserMessage();
notificationMessage.Text =
$"Hi, I haven't heard from you in a while. Want to play?";
notificationMessage.Conversation = new ConversationAccount(id: convResponse.Id);
conversations.SendToConversation(notificationMessage);
}
public async Task Do(LoggerBotContext context)
{
var userId = context.Activity.From.Id;
var serviceUrl = context.Activity.ServiceUrl;
var botId = "28:" + LoggerBot.MicrosoftAppCredentials.MicrosoftAppId;
var botName = "PlaceholderName";
var connectorClient = new ConnectorClient(
baseUri: new Uri(serviceUrl),
microsoftAppId: LoggerBot.MicrosoftAppCredentials.MicrosoftAppId,
microsoftAppPassword: LoggerBot.MicrosoftAppCredentials.MicrosoftAppPassword);
dynamic channelDataNew = new ExpandoObject();
dynamic tenantObj = new ExpandoObject();
tenantObj.id = "72f988bf-86f1-41af-91ab-2d7cd011db47";
channelDataNew.tenant = tenantObj;
var parameters = new ConversationParameters
{
Bot = new ChannelAccount(botId, botName),
Members = new ChannelAccount[] { new ChannelAccount(userId) },
ChannelData = channelDataNew,
};
ConversationResourceResponse conversationResource = await connectorClient.Conversations.CreateConversationAsync(parameters);
if (conversationResource != null)
{
var createdActivity = new Activity
{
From = new ChannelAccount(userId),
Recipient = new ChannelAccount(botId, botName),
Conversation = new ConversationAccount(
id: conversationResource.Id,
isGroup: false,
name: "PlaceholderName"),
ChannelId = "msteams",
ServiceUrl = serviceUrl,
};
ConversationReference conversationReference = TurnContext.GetConversationReference(createdActivity);
await context.Adapter.ContinueConversation(
LoggerBot.MicrosoftAppCredentials.MicrosoftAppId,
conversationReference,
async (ctx) =>
{
await ctx.SendActivity("Proactive Message");
});
}
}
public void ConversationResourceResponseInits()
{
var activityId = "activityId";
var serviceUrl = "http://MyServiceUrl.com";
var id = "myId";
var convoResourceResponse = new ConversationResourceResponse(activityId, serviceUrl, id);
Assert.NotNull(convoResourceResponse);
Assert.IsType <ConversationResourceResponse>(convoResourceResponse);
Assert.Equal(activityId, convoResourceResponse.ActivityId);
Assert.Equal(serviceUrl, convoResourceResponse.ServiceUrl);
Assert.Equal(id, convoResourceResponse.Id);
}
private Activity CreateCreateActivity(ConversationResourceResponse createConversationResult, string channelId, string serviceUrl, ConversationParameters conversationParameters)
{
// Create a conversation update activity to represent the result.
var activity = Activity.CreateEventActivity();
activity.Name = ActivityEventNames.CreateConversation;
activity.ChannelId = channelId;
activity.ServiceUrl = serviceUrl;
activity.Id = createConversationResult.ActivityId ?? Guid.NewGuid().ToString("n");
activity.Conversation = new ConversationAccount(id: createConversationResult.Id, tenantId: conversationParameters.TenantId);
activity.ChannelData = conversationParameters.ChannelData;
activity.Recipient = conversationParameters.Bot;
return((Activity)activity);
}
public void ConnectorExtensions_Create1on1()
{
JsonSerializerSettings serializerSettings = new JsonSerializerSettings();
serializerSettings.NullValueHandling = NullValueHandling.Ignore;
var botAccount = new ChannelAccount
{
Id = "BotId",
Name = "BotName"
};
var userAccount = new ChannelAccount
{
Id = "UserId",
Name = "UserName"
};
TestDelegatingHandler testDelegatingHandler = new TestDelegatingHandler((request) =>
{
string data = (request.Content as StringContent).ReadAsStringAsync().ConfigureAwait(false).GetAwaiter().GetResult();
ConversationParameters receivedRequest = JsonConvert.DeserializeObject <ConversationParameters>(data, serializerSettings);
Assert.AreEqual(receivedRequest.Bot.Id, botAccount.Id);
Assert.IsNotNull(receivedRequest.Members);
Assert.IsTrue(receivedRequest.Members.Count == 1);
Assert.AreEqual(receivedRequest.Members[0].Id, userAccount.Id);
TeamsChannelData channelData = JsonConvert.DeserializeObject <TeamsChannelData>(receivedRequest.ChannelData.ToString());
Assert.IsNotNull(channelData);
Assert.IsNotNull(channelData.Tenant);
Assert.IsNotNull(channelData.Tenant.Id);
Assert.AreEqual(channelData.Tenant.Id, "TestTenantId");
ConversationResourceResponse resourceResponse = new ConversationResourceResponse()
{
Id = "TestId"
};
StringContent responseContent = new StringContent(JsonConvert.SerializeObject(resourceResponse));
var response = new HttpResponseMessage(HttpStatusCode.OK);
response.Content = responseContent;
return(Task.FromResult(response));
});
ConnectorClient conClient = new ConnectorClient(new Uri("https://testservice.com"), "Test", "Test", testDelegatingHandler);
Assert.IsTrue(conClient.Conversations.CreateOrGetDirectConversation(botAccount, userAccount, "TestTenantId").Id == "TestId");
}
public async Task <ConversationResourceResponse> CreateAndSendChannelMessage(string channelId, Activity activity)
{
ConversationParameters conParams = new ConversationParameters
{
ChannelData = new TeamsChannelData
{
Channel = new ChannelInfo(channelId)
},
Activity = activity
};
ConversationResourceResponse response = await this.conClient.Conversations.CreateConversationAsync(conParams);
return(response);
}
static void StartNewConversation(ConversationParameters convParams, IConversations conversations)
{
ConversationResourceResponse convResponse =
conversations.CreateDirectConversation(convParams.Chatbot, convParams.User);
var convAccount = new ConversationAccount(id: convResponse.Id);
var notificationMessage = new Activity
{
Type = ActivityTypes.Message,
Conversation = convAccount,
From = convParams.Chatbot,
Recipient = convParams.User,
Text = $"Hi, Someone would like to schedule a meeting."
};
conversations.SendToConversation(notificationMessage);
}
protected override async Task OnMessageActivityAsync(ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken)
{
string tenantId = turnContext.Activity.ChannelData.tenant.id;
var channelId = turnContext.Activity.TeamsGetChannelId();
MessageSender messageSender = new MessageSender(turnContext.Activity.ServiceUrl, _id, _password);
turnContext.Activity.RemoveRecipientMention();
switch (turnContext.Activity.Text)
{
case "personal":
ConversationResourceResponse oneToOne = await messageSender.CreateOneToOneConversation(turnContext.Activity.From.Id, tenantId);
await turnContext.SendActivityAsync(MessageFactory.Text($"The conversation Id is {oneToOne.Id}"));
ResourceResponse oneToOneMessageResponse = await messageSender.SendOneToOneMessage(oneToOne.Id, MessageFactory.Text("Hi from Proactive Messaging bot."));
await turnContext.SendActivityAsync(MessageFactory.Text($"The message Id is {oneToOneMessageResponse.Id}"));
break;
case "channel" when turnContext.Activity.Conversation.ConversationType.Equals("channel"):
ConversationResourceResponse channelThread = await messageSender.CreateAndSendChannelMessage(channelId, MessageFactory.Text("This is a new conversation thread"));
await turnContext.SendActivityAsync(MessageFactory.Text($"The thread Id is {channelThread.Id}"));
ResourceResponse replyResponse = await messageSender.SendReplyToConversationThread(channelThread.Id, MessageFactory.Text("This is a reply"));
ResourceResponse secondReplyResponse = await messageSender.SendReplyToConversationThread(channelThread.Id, MessageFactory.Text("This is the second reply"));
break;
case "channel":
await turnContext.SendActivityAsync(MessageFactory.Text("This function only works from a channel."));
break;
default:
await turnContext.SendActivityAsync(MessageFactory.Text("Type 'personal' or 'channel' for a proactive message."));
break;
}
}
public async Task <Result <System.Dynamic.ExpandoObject> > CheckSentences(Activity activity)
{
var wordsEntity = await wordCache.GetAsync();
var words = wordsEntity.Select(x => x.Word);
// Get the conversation id so the bot answers.
var conversationId = activity.From.Id.ToString();
// Get a valid token
string token = await this.GetBotApiToken();
dynamic message = new ExpandoObject();
// send the message back
using (var client = new System.Net.Http.HttpClient())
{
// I'm using dynamic here to make the code simpler
message.type = "message/text";
message.text = "TEST TEST TEST";
var senderEmail = Environment.GetEnvironmentVariable("BOBTHEBOT_SENDER_EMAIL");
var senderName = Environment.GetEnvironmentVariable("BOBTHEBOT_SENDER_NAME");
var recipientEmail = Environment.GetEnvironmentVariable("BOBTHEBOT_RECIPIENT_EMAIL");
var recipientName = Environment.GetEnvironmentVariable("BOBTHEBOT_RECIPIENT_NAME");
string messages = activity.Text.ToString();
string from = activity.From.Name.ToString();
string conv = activity.Conversation.Id;
var group = conv.Split("|").Last().Split("\"").First();
if (words.Any(c => messages.ToLower().Contains(c.ToLower())))
{
//var msg = MailHelper.CreateSingleEmail(
// new EmailAddress(senderEmail, senderName),
// new EmailAddress("*****@*****.**", recipientName),
// "Subject",
// "",
// messages + " from " + from + " at " + group);
//var response2 = await sendGridClient.SendEmailAsync(msg);
// Set the toekn in the authorization header.
client.DefaultRequestHeaders.Authorization = new AuthenticationHeaderValue("Bearer", token);
var appCredentials = new MicrosoftAppCredentials(configurationRoot);
var connector = new ConnectorClient(new Uri(activity.ServiceUrl), appCredentials);
// var asd = await connector.Conversations.GetConversationMembersAsync(qwe);
//var newActovity = new Activity(id: "2cb6eb60-761b-11e8-b7ed-f79c3f4b062e",
// serviceUrl:activity.ServiceUrl,
// replyToId: "9aec9e40-7611-11e8-b7ed-f79c3f4b062e",
// type:"text",
// textFormat:"plain",
// channelId:"emulator",
// channelData: "9aec9e40-7611-11e8-b7ed-f79c3f4b062e");
//var qwfsv = activity.Recipient;
//activity.Recipient.Name = "Bot";
//activity.Recipient.Id = "bea98650-748a-11e8-a3ac-fb4c46d160e7";
var length = (activity.Text ?? string.Empty).Length;
var reply = activity.CreateReply($"You send {activity.Text} which was{length} characters!");
//var asd = new Activity(ChannelAccount(r reply.Recipient.Id == "bea98650-748a-11e8-a3ac-fb4c46d160e7";
// var asd = new Activity()
await connector.Conversations.ReplyToActivityAsync(reply);
//var asd = await connector.Conversations.CreateConversationAsync(new ConversationParameters());
//await client.PostAsJsonAsync(
//"http://*****:*****@contoso.com", "Agent"));
ConversationParameters parameters = new ConversationParameters(true, new ChannelAccount("sip:[email protected]", "Bot"), participants, "TestTopic");
ConversationResourceResponse response = connector.Conversations.CreateConversationAsync(parameters).Result;
// await client.PostAsJsonAsync<ExpandoObject>(
//$"https://api.skype.net/v3/conversations/{conversationId}/activities",
//message as ExpandoObject);
}
}
return(Result.Ok(message));
}
/// <summary>
/// Tries to establish a connection (1:1 chat) between the two given parties.
///
/// Note that the conversation owner will have a new separate conversation reference in the created
/// conversation, if a new direct conversation is created.
/// </summary>
/// <param name="conversationReference1">The conversation reference who owns the conversation (e.g. customer service agent).</param>
/// <param name="conversationReference2">The other conversation reference in the conversation.</param>
/// <param name="createNewDirectConversation">
/// If true, will try to create a new direct conversation between the bot and the
/// conversation owner (e.g. agent) where the messages from the other (client) conversation
/// reference are routed.
///
/// Note that this will result in the conversation owner having a new separate conversation
/// reference in the created connection (for the new direct conversation).
/// </param>
/// <returns>
/// The result of the operation:
/// - ConnectionResultType.Connected,
/// - ConnectionResultType.Error (see the error message for more details).
/// </returns>
public virtual async Task <ConnectionResult> ConnectAsync(
ConversationReference conversationReference1,
ConversationReference conversationReference2,
bool createNewDirectConversation)
{
if (conversationReference1 == null || conversationReference2 == null)
{
throw new ArgumentNullException(
$"Neither of the arguments ({nameof(conversationReference1)}, {nameof(conversationReference2)}) can be null");
}
ConversationReference botInstance =
RoutingDataManager.FindConversationReference(
conversationReference1.ChannelId, conversationReference1.Conversation.Id, null, true);
if (botInstance == null)
{
return(new ConnectionResult()
{
Type = ConnectionResultType.Error,
ErrorMessage = "Failed to find the bot instance"
});
}
ConversationResourceResponse conversationResourceResponse = null;
if (createNewDirectConversation)
{
ChannelAccount conversationReference1ChannelAccount =
RoutingDataManager.GetChannelAccount(
conversationReference1, out bool conversationReference1IsBot);
ConnectorClient connectorClient = new ConnectorClient(
new Uri(conversationReference1.ServiceUrl), _microsoftAppCredentials);
try
{
conversationResourceResponse =
await connectorClient.Conversations.CreateDirectConversationAsync(
botInstance.Bot, conversationReference1ChannelAccount);
}
catch (Exception e)
{
Logger.Log($"Failed to create a direct conversation: {e.Message}");
// Do nothing here as we fallback (continue without creating a direct conversation)
}
if (conversationResourceResponse != null &&
!string.IsNullOrEmpty(conversationResourceResponse.Id))
{
// The conversation account of the conversation owner for this 1:1 chat is different -
// thus, we need to re-create the conversation owner instance
ConversationAccount directConversationAccount =
new ConversationAccount(id: conversationResourceResponse.Id);
conversationReference1 = new ConversationReference(
null,
conversationReference1IsBot ? null : conversationReference1ChannelAccount,
conversationReference1IsBot ? conversationReference1ChannelAccount : null,
directConversationAccount,
conversationReference1.ChannelId,
conversationReference1.ServiceUrl);
RoutingDataManager.AddConversationReference(conversationReference1);
RoutingDataManager.AddConversationReference(new ConversationReference(
null,
null,
botInstance.Bot,
directConversationAccount,
botInstance.ChannelId,
botInstance.ServiceUrl));
}
}
Connection connection = new Connection(conversationReference1, conversationReference2);
ConnectionResult connectResult =
RoutingDataManager.ConnectAndRemoveConnectionRequest(connection, conversationReference2);
connectResult.ConversationResourceResponse = conversationResourceResponse;
return(connectResult);
}
/// <summary>
/// Tries to establish 1:1 chat between the two given parties.
/// Note that the conversation owner will have a new separate party in the created engagement.
/// </summary>
/// <param name="conversationOwnerParty">The party who owns the conversation (e.g. customer service agent).</param>
/// <param name="conversationClientParty">The other party in the conversation.</param>
/// <returns>The result of the operation.</returns>
public async Task <MessageRouterResult> AddEngagementAsync(
Party conversationOwnerParty, Party conversationClientParty)
{
if (conversationOwnerParty == null || conversationClientParty == null)
{
throw new ArgumentNullException(
$"Neither of the arguments ({nameof(conversationOwnerParty)}, {nameof(conversationClientParty)}) can be null");
}
MessageRouterResult result = new MessageRouterResult()
{
ConversationOwnerParty = conversationOwnerParty,
ConversationClientParty = conversationClientParty
};
Party botParty = RoutingDataManager.FindBotPartyByChannelAndConversation(
conversationOwnerParty.ChannelId, conversationOwnerParty.ConversationAccount);
if (botParty != null)
{
ConnectorClient connectorClient = new ConnectorClient(new Uri(conversationOwnerParty.ServiceUrl));
try
{
ConversationResourceResponse response =
await connectorClient.Conversations.CreateDirectConversationAsync(
botParty.ChannelAccount, conversationOwnerParty.ChannelAccount);
// ResponseId and conversationOwnerParty.ConversationAccount.Id are not consistent
// with each other across channels. Here we need the ConversationAccountId to route
// messages correctly across channels, e.g.:
// * In Slack they are the same:
// * response.Id: B6JJQ7939: T6HKNHCP7: D6H04L58R
// * conversationOwnerParty.ConversationAccount.Id: B6JJQ7939: T6HKNHCP7: D6H04L58R
// * In Skype they are not:
// * response.Id: 8:daltskin
// * conversationOwnerParty.ConversationAccount.Id: 29:11MZyI5R2Eak3t7bFjDwXmjQYnSl7aTBEB8zaSMDIEpA
if (response != null && !string.IsNullOrEmpty(conversationOwnerParty.ConversationAccount.Id))
{
// The conversation account of the conversation owner for this 1:1 chat is different -
// thus, we need to create a new party instance
ConversationAccount directConversationAccount =
new ConversationAccount(id: conversationOwnerParty.ConversationAccount.Id);
Party acceptorPartyEngaged = new EngageableParty(
conversationOwnerParty.ServiceUrl, conversationOwnerParty.ChannelId,
conversationOwnerParty.ChannelAccount, directConversationAccount);
RoutingDataManager.AddParty(acceptorPartyEngaged);
RoutingDataManager.AddParty(
new EngageableParty(botParty.ServiceUrl, botParty.ChannelId, botParty.ChannelAccount, directConversationAccount), false);
result = RoutingDataManager.AddEngagementAndClearPendingRequest(acceptorPartyEngaged, conversationClientParty);
result.ConversationResourceResponse = response;
}
else
{
result.Type = MessageRouterResultType.Error;
result.ErrorMessage = "Failed to create a direct conversation";
}
}
catch (Exception e)
{
result.Type = MessageRouterResultType.Error;
result.ErrorMessage = $"Failed to create a direct conversation: {e.Message}";
}
}
else
{
result.Type = MessageRouterResultType.Error;
result.ErrorMessage = "Failed to find the bot instance";
}
return(result);
}
// Forward message to Slack
private async Task <bool> SendTeamsMessageAsync(User recipient, object messageContent)
{
if (recipient == null || messageContent == null)
{
return(false);
}
var isSuccess = false;
try
{
var toId = recipient.Id;
var toName = recipient.Name;
var fromId = recipient.BotId;
var fromName = recipient.BotName;
var serviceUrl = recipient.ServiceUrl;
var tenantId = recipient.TenantId; // Required for Microsoft Teams
var userAccount = new ChannelAccount(toId, toName);
var botAccount = new ChannelAccount(fromId, fromName);
var attachment = new Attachment
{
ContentType = "application/vnd.microsoft.card.adaptive",
Content = messageContent,
};
var message = Activity.CreateMessageActivity();
message.From = botAccount;
message.Recipient = userAccount;
message.Attachments = new List <Attachment>()
{
attachment
};
MicrosoftAppCredentials.TrustServiceUrl(serviceUrl);
var account = new MicrosoftAppCredentials(_appId, _password);
var client = new ConnectorClient(new Uri(serviceUrl), account);
// Reuse existing conversation if recipient is a channel
string conversationId;
ConversationResourceResponse conversation = null;
if (recipient.IsGroupChannel)
{
var conversationParameters = new ConversationParameters
{
IsGroup = true,
ChannelData = new TeamsChannelData
{
Channel = new ChannelInfo(recipient.Id),
},
Activity = (Activity)message,
};
conversation = await client.Conversations.CreateConversationAsync(conversationParameters);
}
else
{
conversation = client.Conversations.CreateOrGetDirectConversation(botAccount, userAccount, tenantId);
conversationId = conversation.Id;
message.Conversation = new ConversationAccount(id: conversationId);
var response = await client.Conversations.SendToConversationAsync((Activity)message);
_logger.LogInformation($"Response id: {response.Id}");
}
isSuccess = true;
}
catch (Exception ex)
{
_logger.LogError(ex.Message);
}
return(isSuccess);
}
/// <summary>
/// Tries to establish 1:1 chat between the two given parties.
///
/// Note that the conversation owner will have a new separate party in the created
/// conversation, if a new direct conversation is created.
/// </summary>
/// <param name="conversationOwnerParty">The party who owns the conversation (e.g. customer service agent).</param>
/// <param name="conversationClientParty">The other party in the conversation.</param>
/// <param name="createNewDirectConversation">If true, will try to create a new direct conversation between
/// the bot and the conversation owner (e.g. agent) where the messages from the other (client) party are routed.
/// Note that this will result in the conversation owner having a new separate party in the created connection
/// (for the new direct conversation).</param>
/// <returns>
/// The result of the operation:
/// - MessageRouterResultType.Connected, if successfully connected OR
/// - MessageRouterResultType.Error in case of an error (see the error message).
///
/// The result will also contain the connected parties and note that the client's identity
/// will have changed, if a new direct conversation was created!
/// </returns>
public virtual async Task <MessageRouterResult> ConnectAsync(
Party conversationOwnerParty, Party conversationClientParty, bool createNewDirectConversation)
{
if (conversationOwnerParty == null || conversationClientParty == null)
{
throw new ArgumentNullException(
$"Neither of the arguments ({nameof(conversationOwnerParty)}, {nameof(conversationClientParty)}) can be null");
}
MessageRouterResult result = new MessageRouterResult()
{
ConversationOwnerParty = conversationOwnerParty,
ConversationClientParty = conversationClientParty
};
Party botParty = RoutingDataManager.FindBotPartyByChannelAndConversation(
conversationOwnerParty.ChannelId, conversationOwnerParty.ConversationAccount);
if (botParty != null)
{
if (createNewDirectConversation)
{
ConnectorClient connectorClient = new ConnectorClient(new Uri(conversationOwnerParty.ServiceUrl));
ConversationResourceResponse conversationResourceResponse = null;
try
{
conversationResourceResponse =
await connectorClient.Conversations.CreateDirectConversationAsync(
botParty.ChannelAccount, conversationOwnerParty.ChannelAccount);
}
catch (Exception e)
{
System.Diagnostics.Debug.WriteLine($"Failed to create a direct conversation: {e.Message}");
// Do nothing here as we fallback (continue without creating a direct conversation)
}
if (conversationResourceResponse != null && !string.IsNullOrEmpty(conversationResourceResponse.Id))
{
// The conversation account of the conversation owner for this 1:1 chat is different -
// thus, we need to re-create the conversation owner instance
ConversationAccount directConversationAccount =
new ConversationAccount(id: conversationResourceResponse.Id);
conversationOwnerParty = new Party(
conversationOwnerParty.ServiceUrl, conversationOwnerParty.ChannelId,
conversationOwnerParty.ChannelAccount, directConversationAccount);
RoutingDataManager.AddParty(conversationOwnerParty);
RoutingDataManager.AddParty(new Party(
botParty.ServiceUrl, botParty.ChannelId, botParty.ChannelAccount, directConversationAccount), false);
result.ConversationResourceResponse = conversationResourceResponse;
}
}
result = RoutingDataManager.ConnectAndClearPendingRequest(conversationOwnerParty, conversationClientParty);
}
else
{
result.Type = MessageRouterResultType.Error;
result.ErrorMessage = "Failed to find the bot instance";
}
return(result);
}
public async Task CloudAdapterCreateConversation()
{
// Arrange
var claimsIdentity = new ClaimsIdentity();
var authenticateRequestResult = new AuthenticateRequestResult
{
ClaimsIdentity = claimsIdentity,
ConnectorFactory = new TestConnectorFactory(),
Audience = "audience",
CallerId = "callerId"
};
var userTokenClient = new TestUserTokenClient("appId");
var conversationResourceResponse = new ConversationResourceResponse();
var createResponse = new HttpOperationResponse <ConversationResourceResponse> {
Body = conversationResourceResponse
};
// note Moq doesn't support extension methods used in the implementation so we are actually mocking the underlying CreateConversationWithHttpMessagesAsync method
var conversationsMock = new Mock <IConversations>();
conversationsMock.Setup(cm => cm.CreateConversationWithHttpMessagesAsync(It.IsAny <ConversationParameters>(), It.IsAny <Dictionary <string, List <string> > >(), It.IsAny <CancellationToken>())).Returns(Task.FromResult(createResponse));
var connectorMock = new Mock <IConnectorClient>();
connectorMock.SetupGet(m => m.Conversations).Returns(conversationsMock.Object);
var expectedServiceUrl = "http://serviceUrl";
var expectedAudience = "audience";
var connectorFactoryMock = new Mock <ConnectorFactory>();
connectorFactoryMock.Setup(cf => cf.CreateAsync(It.Is <string>(serviceUrl => serviceUrl == expectedServiceUrl), It.Is <string>(audience => audience == expectedAudience), It.IsAny <CancellationToken>())).Returns(Task.FromResult(connectorMock.Object));
var cloudEnvironmentMock = new Mock <BotFrameworkAuthentication>();
cloudEnvironmentMock.Setup(ce => ce.AuthenticateRequestAsync(It.IsAny <Activity>(), It.IsAny <string>(), It.IsAny <CancellationToken>())).Returns(Task.FromResult(authenticateRequestResult));
cloudEnvironmentMock.Setup(ce => ce.CreateConnectorFactory(It.IsAny <ClaimsIdentity>())).Returns(connectorFactoryMock.Object);
cloudEnvironmentMock.Setup(ce => ce.CreateUserTokenClientAsync(It.IsAny <ClaimsIdentity>(), It.IsAny <CancellationToken>())).Returns(Task.FromResult <UserTokenClient>(userTokenClient));
var expectedChannelId = "expected-channel-id";
var actualChannelId = string.Empty;
BotCallbackHandler callback1 = (t, c) =>
{
actualChannelId = t.Activity.ChannelId;
return(Task.CompletedTask);
};
var conversationParameters = new ConversationParameters
{
IsGroup = false,
Bot = new ChannelAccount {
},
Members = new ChannelAccount[] { },
TenantId = "tenantId",
};
// Act
var adapter = new CloudAdapter(cloudEnvironmentMock.Object);
await adapter.CreateConversationAsync("botAppId", expectedChannelId, expectedServiceUrl, expectedAudience, conversationParameters, callback1, CancellationToken.None);
// Assert
Assert.Equal(expectedChannelId, actualChannelId);
}
//---------------------------------------------УЧАСТОК КОДА С ПЕРЕНАПРАВЛЕНИЕМ СООБЩЕНИЙ ОПЕРАТОРУ-------------------------------------
public async Task ToOperator(IDialogContext context, Activity activity)
{
try
{
_operatorsConversation = true;
string operatorId = "429719242";
bool toOperator = true;
if (activity.From.Id == operatorId)
{
toOperator = false;
if (String.IsNullOrEmpty(_userId))
{
await context.PostAsync("Ни одного пользователя не подключено к оператору");
return;
}
}
else
{
_userId = activity.From.Id;
}
var serverAccount = new ChannelAccount(activity.Recipient.Id, activity.Recipient.Name);
var operatorAccount = new ChannelAccount(operatorId);
var userAccount = new ChannelAccount(_userId);
var connector = new ConnectorClient(new Uri(activity.ServiceUrl));
if (toOperator)
{
var conversationId =
connector.Conversations.CreateDirectConversation(serverAccount, operatorAccount);
convId = conversationId;
}
else
{
var conversationId =
connector.Conversations.CreateDirectConversation(serverAccount, userAccount);
convId = conversationId;
}
string textForOperator = $"Площадка: {_platform}\n\nРоль: {_role}\n\nСообщение: {activity.Text}";
IMessageActivity message = Activity.CreateMessageActivity();
message.From = serverAccount;
if (toOperator)
{
message.Recipient = operatorAccount;
message.Text = textForOperator;
}
else
{
message.Recipient = userAccount;
message.Text = activity.Text;
}
message.Conversation = new ConversationAccount(id: convId.Id);
await connector.Conversations.SendToConversationAsync((Activity)message);
}
catch
{
await context.PostAsync("Что-то пошло не так");
}
context.Wait(MessageReceivedAsync);
}
