public Result TCLCallInfoUpdate(string infomation)
{
// Logs
var log = new TmpLogServiceInfo
{
Time = DateTime.Now,
Description = infomation,
CallType = (int)CallType.IncomingUpdate,
};
if (string.IsNullOrEmpty(infomation))
{
// Logs
log.Status = 1;
log.Description = "Thông tin cuộc gọi đến rỗng";
TmpLogServiceRepository.Create(log);
// Return
return(new Result
{
Code = (int)ErrorServiceType.NullOrEmpty,
Description = "Thông tin cuộc gọi đến rỗng",
});
}
infomation = "<?xml version=\"1.0\" encoding=\"UTF-8\"?><CallInforUpdate>" + infomation + "</CallInforUpdate>";
var callInfo = ObjectHelper.CreateObject <CallInforUpdate>(infomation);
if (callInfo == null)
{
// Logs
log.Status = 1;
log.Description = "Thông tin cuộc gọi không đúng định dạng: " + infomation;
TmpLogServiceRepository.Create(log);
// Return
return(new Result
{
Code = (int)ErrorServiceType.NotFormat,
Description = "Thông tin cuộc gọi không đúng định dạng",
});
}
try
{
if (callInfo.station_id.IsStringNullOrEmpty())
{
var arr = callInfo.agent_code.Split('/');
if (arr.Length > 1)
{
callInfo.station_id = arr[1];
}
}
callInfo.mobile_phone = callInfo.mobile_phone.Trim();
if (callInfo.mobile_phone.StartsWith("0"))
{
callInfo.mobile_phone = callInfo.mobile_phone.Substring(1);
}
var contactInfo = ContactRepository.GetByMobile(callInfo.mobile_phone);
var callHitoryInfo = CallHistoryRepository.GetInfoIdentifyTcl(callInfo.call_id, (int)EmployeeType.Collaborator) ??
new CallHistoryInfo();
callHitoryInfo.CallTimeLength = 0;
callHitoryInfo.CallTime = DateTime.Now;
callHitoryInfo.Status = callInfo.status;
callHitoryInfo.CallId = callInfo.call_id;
callHitoryInfo.CreatedDate = DateTime.Now;
callHitoryInfo.Duration = callInfo.duration;
callHitoryInfo.RingTime = callInfo.ringtime;
callHitoryInfo.CallCenterInfo = string.Empty;
callHitoryInfo.StationId = callInfo.station_id;
callHitoryInfo.AgentCode = callInfo.agent_code;
callHitoryInfo.ErrorCode = callInfo.error_code;
callHitoryInfo.ErrorDesc = callInfo.error_desc;
callHitoryInfo.MessageCode = callInfo.message_code;
callHitoryInfo.MobilePhone = callInfo.mobile_phone;
callHitoryInfo.CallType = (int)CallType.IncomingUpdate;
callHitoryInfo.StatusUpdate = contactInfo == null ? -1 : 2;
callHitoryInfo.UserLogType = (int)EmployeeType.Collaborator;
callHitoryInfo.LinkRecord = callInfo.link_down_record.IsStringNullOrEmpty()
? string.Empty
: callInfo.link_down_record.Replace("/var/spool/asterisk/monitor/5678/", StoreData.LinkRecordTCL(contactInfo == null ? 0 : contactInfo.BranchId));
callHitoryInfo.EndTime = callInfo.end_time.ToDateTime("yyyyMMddHHmmss");
callHitoryInfo.StartTime = callInfo.start_time.ToDateTime("yyyyMMddHHmmss");
callHitoryInfo.ResponseTime = callInfo.datetime_response.ToDateTime("yyyyMMddHHmmss");
if (callHitoryInfo.ContactId.IsIntegerNull())
{
callHitoryInfo.ContactId = contactInfo == null ? 0 : contactInfo.Id;
}
if (callHitoryInfo.LevelId.IsIntegerNull())
{
callHitoryInfo.LevelId = contactInfo == null ? 0 : contactInfo.LevelId;
}
if (callHitoryInfo.CreatedBy.IsIntegerNull())
{
callHitoryInfo.CreatedBy = contactInfo == null ? 0 : contactInfo.UserConsultantId;
}
if (callHitoryInfo.RecallTime == null)
{
callHitoryInfo.RecallTime = contactInfo == null ? null : contactInfo.AppointmentConsultantDate;
}
if (callHitoryInfo.StatusMapId.IsIntegerNull())
{
callHitoryInfo.StatusMapId = contactInfo == null ? 0 : contactInfo.StatusMapConsultantId;
}
if (callHitoryInfo.StatusCareId.IsIntegerNull())
{
callHitoryInfo.StatusCareId = contactInfo == null ? 0 : contactInfo.StatusCareConsultantId;
}
if (callHitoryInfo.CallCenterInfo.IsStringNullOrEmpty())
{
callHitoryInfo.CallCenterInfo = contactInfo == null ? string.Empty : contactInfo.CallInfoConsultant;
}
CallHistoryRepository.Create(callHitoryInfo);
// Logs
log.Status = 0;
log.Description = infomation + " ==> BranchId: " + (contactInfo == null ? 0 : contactInfo.BranchId);
TmpLogServiceRepository.Create(log);
// Return
return(new Result
{
Code = (int)ErrorServiceType.Success,
Description = "Cập nhật cuộc gọi đến thành công",
});
}
catch (Exception ex)
{
// Logs
log.Status = 0;
log.Description = ex + " ---- input" + infomation;
TmpLogServiceRepository.Create(log);
// Return
return(new Result
{
Code = (int)ErrorServiceType.Exception,
Description = "Cập nhật cuộc gọi đến không thành công, lỗi hệ thống",
});
}
}
public CallHistoryInfo Call(int id, string mobile)
{
#region "Log Checkpoint - Begin Goi Den CallCenter 28/10/2016"
int SessionLog = TmpJobReportRepository.GetSessionLog();
DateTime TimeBegin = DateTime.Now;
var logbegin = new LogDashBoard
{
Date = DateTime.Now.Date,
Time = TimeBegin.ToString("dd/MM/yyyy HH:mm:ss:fff"),
Name = "BEGIN_CALL_CONTACT_TVTS",
ContactId = id,
CreatedBy = UserContext.GetCurrentUser().UserID,
Runtime = "0",
Session = SessionLog,
};
LogDashBoardRepository.CreateLogDashBoard(logbegin);
#endregion
if (string.IsNullOrEmpty(mobile))
{
return(null);
}
var user = UserRepository.GetCurrentUserInfo();
// Logs
var log = new TmpLogServiceInfo
{
Time = DateTime.Now,
CallType = (int)CallType.Incoming,
};
try
{
//var item = HelpUtils.Call(mobile, user.StationId, user.UserName, StoreData.CallCenterSoapBinding);
var item = HelpUtils.CallNew(mobile, user.StationId, user.UserName, StoreData.LinkCallCenter);
#region "Log Checkpoint - End Goi Den CallCenter 28/10/2016"
DateTime TimeEnd = DateTime.Now;
var logend = new LogDashBoard
{
Date = DateTime.Now.Date,
Time = TimeEnd.ToString("dd/MM/yyyy HH:mm:ss:fff"),
Name = "END_CALL_CONTACT_TVTS",
ContactId = id,
CreatedBy = UserContext.GetCurrentUser().UserID,
Runtime = "0",
Session = SessionLog,
CallId = item.call_id
};
LogDashBoardRepository.CreateLogDashBoard(logend);
#endregion
var entity = new CallHistoryInfo
{
ContactId = id,
StatusMapId = 0,
StatusUpdate = 1,
StatusCareId = 0,
CallHistoryId = 0,
RecallTime = null,
CallTimeLength = 0,
Status = item.status,
CallId = item.call_id,
CreatedBy = user.UserID,
CallTime = DateTime.Now,
RingTime = item.ringtime,
Duration = item.duration,
CreatedDate = DateTime.Now,
AgentCode = item.agent_code,
ErrorCode = item.error_code,
ErrorDesc = item.error_desc,
StationId = item.station_id,
CallCenterInfo = string.Empty,
MessageCode = item.message_code,
MobilePhone = item.mobile_phone,
LinkRecord = item.link_down_record,
EndTime = item.end_time.ToDateTime("yyyyMMddHHmmss"),
StartTime = item.start_time.ToDateTime("yyyyMMddHHmmss"),
ResponseTime = item.datetime_response.ToDateTime("yyyyMMddHHmmss"),
LogCallCenter = item.log_callcenter
};
entity.CallHistoryId = CallHistoryRepository.Create(entity);
// Logs
log.Description = entity.LogCallCenter;
log.Status = 1; // ko lỗi
TmpLogServiceRepository.Create(log);
// Return
return(entity);
}
catch (Exception ex)
{
// Logs
log.Status = 0; //lỗi
log.Description = "CallHistories/Call, Mobile: " + mobile + ": " + ex.Message.ToString();
TmpLogServiceRepository.Create(log);
// Return
return(null);
}
}
public ResultMissCall Incoming(string infomation)
{
// Logs
var log = new TmpLogServiceInfo
{
Time = DateTime.Now,
Description = infomation,
CallType = (int)CallType.Incoming,
};
if (string.IsNullOrEmpty(infomation))
{
// Logs
log.Status = 1;
log.Description = "Thông tin cuộc gọi đến rỗng";
TmpLogServiceRepository.Create(log);
// Return
return(new ResultMissCall
{
Code = (int)ErrorServiceType.NullOrEmpty,
Description = "Thông tin cuộc gọi đến rỗng",
});
}
infomation = "<?xml version=\"1.0\" encoding=\"UTF-8\"?><CallInfor>" + infomation + "</CallInfor>";
var callInfo = ObjectHelper.CreateObject <CallInfor>(infomation);
if (callInfo == null)
{
// Logs
log.Status = 1;
log.Description = "Thông tin cuộc gọi không đúng định dạng: " + infomation;
TmpLogServiceRepository.Create(log);
// Return
return(new ResultMissCall
{
Code = (int)ErrorServiceType.NotFormat,
Description = "Thông tin cuộc gọi không đúng định dạng",
});
}
try
{
callInfo.mobile_phone = callInfo.mobile_phone.Trim();
if (callInfo.mobile_phone.StartsWith("0"))
{
callInfo.mobile_phone = callInfo.mobile_phone.Substring(1);
}
var contactInfo = ContactRepository.GetByMobile(callInfo.mobile_phone);
var entity = new CallHistoryInfo
{
// Info call
CallTimeLength = 0,
CallTime = DateTime.Now,
Status = callInfo.status,
CallId = callInfo.call_id,
CreatedDate = DateTime.Now,
Duration = callInfo.duration,
RingTime = callInfo.ringtime,
CallCenterInfo = string.Empty,
StationId = callInfo.station_id,
AgentCode = callInfo.agent_code,
ErrorCode = callInfo.error_code,
ErrorDesc = callInfo.error_desc,
CallType = (int)CallType.Incoming,
MessageCode = callInfo.message_code,
MobilePhone = callInfo.mobile_phone,
UserLogType = (int)EmployeeType.Consultant,
StatusUpdate = contactInfo == null ? -1 : 2,
LinkRecord = callInfo.link_down_record.IsStringNullOrEmpty()
? string.Empty
: callInfo.link_down_record.Replace("/var/spool/asterisk/monitor", StoreData.LinkRecordCRM(contactInfo == null ? 0 : contactInfo.BranchId)),
EndTime = callInfo.end_time.ToDateTime("yyyyMMddHHmmss"),
StartTime = callInfo.start_time.ToDateTime("yyyyMMddHHmmss"),
ResponseTime = callInfo.datetime_response.ToDateTime("yyyyMMddHHmmss"),
// Info contact
ContactId = contactInfo == null ? 0 : contactInfo.Id,
LevelId = contactInfo == null ? 0 : contactInfo.LevelId,
CreatedBy = contactInfo == null ? 0 : contactInfo.UserConsultantId,
StatusMapId = contactInfo == null ? 0 : contactInfo.StatusMapConsultantId,
StatusCareId = contactInfo == null ? 0 : contactInfo.StatusCareConsultantId,
RecallTime = contactInfo == null ? null : contactInfo.AppointmentConsultantDate,
};
CallHistoryRepository.Create(entity);
// Logs
log.Status = 0;
log.Description = infomation + " ==> BranchId: " + (contactInfo == null ? 0 : contactInfo.BranchId);
TmpLogServiceRepository.Create(log);
// Return
return(new ResultMissCall
{
Code = (int)ErrorServiceType.Success,
Description = "Cập nhật cuộc gọi đến thành công",
});
}
catch (Exception ex)
{
// Logs
log.Status = 0;
log.Description = ex + " ---- input" + infomation;
TmpLogServiceRepository.Create(log);
// Return
return(new ResultMissCall
{
Code = (int)ErrorServiceType.Exception,
Description = "Cập nhật cuộc gọi đến không thành công, lỗi hệ thống",
});
}
}