public ContactServiceQueueInformationClient(String UCCXNode, String UCCXApplicationPort, String UCCXRealtimePrefix)
{
_UCCXNode = UCCXNode;
_UCCXApplicationPort = UCCXApplicationPort;
_UCCXRealtimePrefix = UCCXRealtimePrefix;
sResponse = String.Empty;
_Information = null;
}
public bool Analyse(ContactServiceQueueInformation Information, CallbackContactServiceQueueSettingsProfile Profile, CallbackRecordManager RecordManager)
{
Trace.TraceInformation("Enter.");
try
{
if (Information == null)
{
_Description = "Information is null.";
Trace.TraceWarning("Information is null.");
return(false);
}
if (Profile == null)
{
_Description = "Profile is null.";
Trace.TraceWarning("Profile is null.");
return(false);
}
if (RecordManager == null)
{
_Description = "RecordManager is null.";
Trace.TraceWarning("RecordManager is null.");
return(false);
}
bool bResult = true;
foreach (CallbackAlgorithmFilter filter in Profile.OfferedAlgorithmFilters)
{
if (filter.Enabled)
{
try
{
Constants.FilterOperations Operation = Constants.FilterOperations.BIGGERTHANOREQUALTO;
Operation = (Constants.FilterOperations)Enum.Parse(typeof(Constants.FilterOperations), filter.Operation.ToUpper());
switch (filter.Name)
{
case "AgentsLoggedIn":
switch (Operation)
{
case Constants.FilterOperations.BIGGERTHANOREQUALTO:
if (Information.AgentsLoggedIn >= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has less than " + filter.Value + " agents logged in.";
bResult = bResult && false;
}
break;
case Constants.FilterOperations.SMALLERTHANOREQUALTO:
if (Information.AgentsLoggedIn <= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has more than " + filter.Value + " agents logged in.";
bResult = bResult && false;
}
break;
}
break;
case "CallsWaiting":
switch (Operation)
{
case Constants.FilterOperations.BIGGERTHANOREQUALTO:
if (Information.ContactsWaiting >= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has less than " + filter.Value + " calls waiting.";
bResult = bResult && false;
}
break;
case Constants.FilterOperations.SMALLERTHANOREQUALTO:
if (Information.ContactsWaiting <= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has more than " + filter.Value + " calls waiting.";
bResult = bResult && false;
}
break;
}
break;
case "LongestQueueTime":
switch (Operation)
{
case Constants.FilterOperations.BIGGERTHANOREQUALTO:
if (Information.LongestWaitingContact >= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has longest queue time less than " + filter.Value;
bResult = bResult && false;
}
break;
case Constants.FilterOperations.SMALLERTHANOREQUALTO:
if (Information.LongestWaitingContact <= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has longest queue time more than " + filter.Value;
bResult = bResult && false;
}
break;
}
break;
case "CallbackRequests":
switch (Operation)
{
case Constants.FilterOperations.BIGGERTHANOREQUALTO:
if (RecordManager.NumberOfRecordsForQueue(Information.Name) >= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has fewer than " + filter.Value + " callback requests.";
bResult = bResult && false;
}
break;
case Constants.FilterOperations.SMALLERTHANOREQUALTO:
if (RecordManager.NumberOfRecordsForQueue(Information.Name) <= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has more than " + filter.Value + " callback requests:" + RecordManager.NumberOfRecordsForQueue(Information.Name);
bResult = bResult && false;
}
break;
}
break;
default:
break;
}
}
catch (Exception ex)
{
_Description = "Exception performing algorithm comparisons.";
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
bResult = false;
}
}
}
return(bResult);
}
catch (Exception ex)
{
_Description = "Exception running callback offer algorithm.";
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
return(false);
}
}
private bool ParseResponseIntoArraylist()
{
try
{
int iCode = 0;
System.Xml.XmlDocument xmlDoc = null;
xmlDoc = new System.Xml.XmlDocument();
xmlDoc.LoadXml(sResponse);
System.Xml.XmlNode nodCode = xmlDoc.SelectSingleNode("//response/code");
if (nodCode != null)
{
try
{
iCode = int.Parse(nodCode.InnerText);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception casting Code to integer; Code defaulted to -1.");
iCode = -1;
}
}
else
{
Trace.TraceWarning("//response/code element not found. Code defaulted to -1");
iCode = -1;
}
if (iCode == -1)
{
Trace.TraceWarning("//response/code element = -1");
nodCode = null;
xmlDoc = null;
return(false);
}
nodCode = null;
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
CSQInfo.Clear();
ContactServiceQueueInformation _con = null;
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("csq"))
{
_con = new ContactServiceQueueInformation();
}
if (reader.Name.Equals("id"))
{
_con.ID = reader.ReadString();
}
if (reader.Name.Equals("name"))
{
_con.Name = reader.ReadString();
}
if (reader.Name.Equals("agentsloggedin"))
{
_con.AgentsLoggedIn = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("agentsnotready"))
{
_con.AgentsNotReady = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("agentsready"))
{
_con.AgentsReady = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("agentstalking"))
{
_con.AgentsTalking = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("agentswork"))
{
_con.AgentsWork = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("contactswaiting"))
{
_con.ContactsWaiting = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("longestwaitingcontact"))
{
_con.LongestWaitingContact = int.Parse(reader.ReadString());
}
break;
case System.Xml.XmlNodeType.EndElement:
if (reader.Name.Equals("csq"))
{
CSQInfo.Add(_con);
_con = null;
}
break;
} //switch (reader.NodeType)
} //while (reader.Read())
reader = null;
xmlDoc = null;
return(true);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
return(false);
}
}
private bool ParseResponse()
{
try
{
System.Xml.XmlDocument xmlDoc = null;
xmlDoc = new System.Xml.XmlDocument();
xmlDoc.LoadXml(sResponse);
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("CSQ"))
{
_Information = new ContactServiceQueueInformation();
_Information.Name = reader.GetAttribute("name");
}
if (reader.Name.Equals("LoggedIn"))
{
try
{
_Information.AgentsLoggedIn = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsLoggedIn = -99;
}
}
if (reader.Name.Equals("Talking"))
{
try
{
_Information.AgentsTalking = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsTalking = -99;
}
}
if (reader.Name.Equals("Ready"))
{
try
{
_Information.AgentsReady = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsReady = -99;
}
}
if (reader.Name.Equals("NotReady"))
{
try
{
_Information.AgentsNotReady = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsNotReady = -99;
}
}
if (reader.Name.Equals("Work"))
{
try
{
_Information.AgentsWork = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsWork = -99;
}
}
if (reader.Name.Equals("CallsWaiting"))
{
try
{
_Information.ContactsWaiting = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.ContactsWaiting = -99;
}
}
if (reader.Name.Equals("LongestQueueTime"))
{
try
{
_Information.LongestWaitingContact = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.LongestWaitingContact = -99;
}
}
//if (reader.Name.Equals("TotalInQueue"))
//{
// try
// {
// _Information.TotalInQueue = int.Parse(reader.ReadString());
// }
// catch (Exception ex)
// {
// _Information.TotalInQueue = -99;
// }
//}
break;
case System.Xml.XmlNodeType.EndElement:
if (reader.Name.Equals("CSQ"))
{
}
break;
}
}
reader = null;
xmlDoc = null;
return(true);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
return(false);
}
}