/// <summary>
/// This end-point is for bulk importing tickets. It will allow you to
/// move data from legacy systems into Zendesk. We do not run triggers
/// or the likes during bulk imports like these.
/// </summary>
public IndividualTicketResponse Import(TicketImport ticket)
{
var body = new {ticket};
return GenericPost<IndividualTicketResponse>(
String.Format("imports/{0}.json", _tickets),
body);
}
public void CanImportTicket()
{
var ticket = new TicketImport()
{
Subject = "my printer is on fire",
Comments = new List<TicketImportComment> { new TicketImportComment { AuthorId = Settings.UserId, Value = "HELP comment created in Import 1", Public = false, CreatedAt = DateTime.UtcNow.AddDays(-2) }, new TicketImportComment { AuthorId = Settings.UserId, Value = "HELP comment created in Import 2", Public = false, CreatedAt = DateTime.UtcNow.AddDays(-3) } },
Priority = TicketPriorities.Urgent,
CreatedAt = DateTime.Now.AddDays(-5),
UpdatedAt = DateTime.Now.AddDays(-4),
SolvedAt = DateTime.Now.AddDays(-3),
Status = TicketStatus.Solved,
AssigneeId = Settings.UserId,
Description = "test description"
};
var res = api.Tickets.ImportTicket(ticket).Ticket;
Assert.NotNull(res);
Assert.True(res.Id.HasValue);
Assert.Greater(res.Id.Value, 0);
Assert.Less(res.CreatedAt.Value.LocalDateTime, DateTime.Now.AddDays(-4));
Assert.Greater(res.UpdatedAt.Value.LocalDateTime, res.CreatedAt.Value.LocalDateTime);
Assert.AreEqual(res.Status, TicketStatus.Solved);
Assert.AreEqual(res.Description, "test description");
var resComments = api.Tickets.GetTicketComments(res.Id.Value);
Assert.NotNull(resComments);
Assert.AreEqual(resComments.Count, 3);
api.Tickets.DeleteAsync(res.Id.Value);
//Assert.Greater(res.SolvedAt.Value.LocalDateTime, res.UpdatedAt.Value.LocalDateTime);
}
public void CanBulkImportTicket()
{
List<TicketImport> test = new List<TicketImport>();
for (int x = 0; x < 2; x++)
{
var ticket = new TicketImport()
{
Subject = "my printer is on fire",
Comments = new List<TicketImportComment> { new TicketImportComment { AuthorId = Settings.UserId, Value = "HELP comment created in Import 1", CreatedAt = DateTime.UtcNow.AddDays(-2), Public= false }, new TicketImportComment { AuthorId = Settings.UserId, Value = "HELP comment created in Import 2", CreatedAt = DateTime.UtcNow.AddDays(-3), Public = false } },
Priority = TicketPriorities.Urgent,
CreatedAt = DateTime.Now.AddDays(-5),
UpdatedAt = DateTime.Now.AddDays(-4),
SolvedAt = DateTime.Now.AddDays(-3),
Status = TicketStatus.Solved,
AssigneeId = Settings.UserId,
Description = "test description"
};
test.Add(ticket);
}
var res = api.Tickets.BulkImportTickets(test);
Assert.AreEqual(res.JobStatus.Status, "queued");
var job = api.JobStatuses.GetJobStatus(res.JobStatus.Id);
Assert.AreEqual(job.JobStatus.Id, res.JobStatus.Id);
int count = 0;
while (job.JobStatus.Status.ToLower() != "completed" && count < 10)
{
Thread.Sleep(1000);
job = api.JobStatuses.GetJobStatus(res.JobStatus.Id);
count++;
}
Assert.AreEqual(job.JobStatus.Status.ToLower(), "completed");
foreach (var r in job.JobStatus.Results)
{
var ticket = api.Tickets.GetTicket(r.Id).Ticket;
Assert.AreEqual(ticket.Description, "test description");
var resComments = api.Tickets.GetTicketComments(r.Id);
Assert.NotNull(resComments);
Assert.AreEqual(resComments.Count, 3);
foreach (var c in resComments.Comments)
{
Assert.True(c.CreatedAt.HasValue);
Assert.Less(c.CreatedAt.Value.LocalDateTime, DateTime.Now.AddDays(-1));
}
api.Tickets.DeleteAsync(r.Id);
}
}
/// <summary>
/// In addition to setting normal ticket properties, you can set the following time stamps on the tickets: solved_at, updated_at, and created_at.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public async Task<IndividualTicketResponse> ImportTicketAsync(TicketImport ticket)
{
var body = new { ticket };
return await GenericPostAsync<IndividualTicketResponse>(_imports + "/" + _tickets + ".json", body);
}
/// <summary>
/// In addition to setting normal ticket properties, you can set the following time stamps on the tickets: solved_at, updated_at, and created_at.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public IndividualTicketResponse ImportTicket(TicketImport ticket)
{
var body = new { ticket };
return GenericPost<IndividualTicketResponse>(_imports + "/" + _tickets + ".json", body);
}
public void CanImportTicket()
{
const string createdAt = "2000-01-01T12:34:56Z";
const string solvedAt = "2000-01-01T12:40:00Z";
var submitter = User("*****@*****.**");
var solver = User("*****@*****.**");
var ticket = new TicketImport
{
Subject = "my printer is on fire",
Description = "HELP and other descriptive stuff",
Priority = TicketPriorities.Urgent,
CreatedAt = createdAt,
UpdatedAt = solvedAt,
SolvedAt = solvedAt,
Comments = new List<CommentImport>
{
new CommentImport()
{
AuthorId = submitter.Id.Value,
CreatedAt = createdAt,
Public = false,
Value = "HELP"
},
new CommentImport()
{
AuthorId = solver.Id.Value,
CreatedAt = solvedAt,
Public = false,
Value = "Extinguished!"
},
},
};
var res = api.Tickets.Import(ticket).Ticket;
Assert.NotNull(res);
Assert.Greater(res.Id, 0);
Assert.AreEqual(createdAt, res.CreatedAt);
Assert.AreEqual(solvedAt, res.UpdatedAt);
var audits = api.Tickets.GetAudits(res.Id.Value);
// 1st is ticket creation; 2nd is "HELP"; 3rd is "Extinguished!"
Assert.AreEqual(3, audits.Count);
AssertIsCommentAudit("HELP", submitter.Id, audits.Audits[1]);
AssertIsCommentAudit("Extinguished!", solver.Id, audits.Audits[2]);
}