public void WhenICallGetByIdOnTheZendeskApiClient()
{
if (!_savedSingleTicket.Id.HasValue)
throw new ArgumentException("Cannot get by id when id is null");
_singleTicketResponse = _client.Tickets.Get(_savedSingleTicket.Id.Value).Item;
}
public void GivenATicketInZendeskWithTheSubjectAndDescription(string subject, string description)
{
var requesterId =
_supportUserClient.Search.Find<User>(new ZendeskQuery<User>().WithCustomFilter("email",
ConfigurationManager.AppSettings["zendeskenduserusername"], FilterOperator.Equals)).Results.First().Id;
var ticket = new Ticket
{
Subject = subject,
Comment = new TicketComment {Body = description},
RequesterId = requesterId,
Type = TicketType.question,
Status = TicketStatus.Solved
};
var ticketRequest = new TicketRequest {Item = ticket};
_ticket = _supportUserClient.Tickets.Post(ticketRequest).Item;
_ticket.Status = TicketStatus.Solved;
_ticket = _supportUserClient.Tickets.Put(new TicketRequest
{
Item = _ticket
}
).Item;
}
public void GivenATicketInZendeskWithTheSubjectAndDescriptionTWorkInTheseConditions(string subject, string description, string type)
{
_savedSingleTicket =
_client.Tickets.Post(new TicketRequest
{
Item = new Ticket { Subject = subject, Description = description, Type = (TicketType)Enum.Parse(typeof(TicketType), type)}
}).Item;
}
public void GivenATicketInZendeskWithTheSubjectAndDescriptionTWorkInTheseConditions(string subject, string description)
{
_savedSingleTicket =
_client.Tickets.Post(new TicketRequest
{
Item = new Ticket {Subject = subject, Description = description, Type = TicketType.task}
}).Item;
}