public int CreateTicket(Ticket ticket)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Tickets + ".xml"
};
request.AddBody(ticket);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public int CreateTicketAsEndUser(string endUserEmail, Ticket ticket)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Requests + ".xml"
};
request.AddHeader(XOnBehalfOfEmail, endUserEmail);
request.AddBody(ticket);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
/// <summary>
/// Sends the events.
/// </summary>
/// <param name="events">The events that need to be send.</param>
/// <remarks>
/// <para>
/// The subclass must override this method to process the buffered events.
/// </para>
/// </remarks>
protected override void SendBuffer(LoggingEvent[] events)
{
ZenDesk client = new ZenDesk(Url, User, Password);
Parallel.ForEach(events, loggingEvent =>
{
StringWriter writer = new StringWriter();
Layout.Format(writer,loggingEvent);
Ticket ticket = new Ticket
{
Description = writer.ToString(),
Subject = string.Format("{0} {1} {2} {3}",
loggingEvent.TimeStamp,
loggingEvent.ThreadName,
loggingEvent.Level,
loggingEvent.LoggerName),
SetTags = Tags,
RequesterId = RequesterId
};
client.CreateTicket(ticket);
});
}
/// <summary>
/// To update custom ticket fields just add them to the ticket's TicketFieldEntries.
/// Use GetTicketFields and then manually search to find the one you want to update.
/// Note you can't add comments this way. Call AddComments to do that.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public bool UpdateTicket(Ticket ticket)
{
ticket.Comments.Clear();
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Tickets, ticket.NiceId.ToString())
};
request.AddBody(ticket);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
