/// <summary>
/// 发送处理结果到提交者（用户）邮箱
/// </summary>
/// <param name="advice"></param>
/// <param name="reply"></param>
/// <param name="adviceType"></param>
/// <returns></returns>
public bool SendResultMailToAdvicer(Advice advice, AdviceReply reply, AdviceType adviceType, AdviceEmailConfigInfo info)
{
try
{
if (adviceType == null)
{
adviceType = AdviceTypeHelper.GetAdviceType(advice.TypeID);
}
string userEmail = advice.Email;
MailHelper mailHelper = GetMailHelper(adviceType);
string siteFullName = GeneralConfigs.GetConfig().SiteFullName;
//string body = "尊敬的{0}先生/女士：您好！<br><br>";
//body += "我们于{1}接收到您的反馈信息（{2}），有关部门已做出处理，现答复如下：<br><br>";
//body += "{3}<br><br>";
//body += "感谢您的参与！<br>";
//body += "{4}";
//body = string.Format(body, advice.Name, advice.CreateDate.ToLongDateString(), advice.Title, reply.Content, GeneralConfigs.GetConfig().SiteFullName+ "|" + SiteConfigs.GetConfig().RootUrl);
info.EmailContent = info.EmailContent.Replace("{UserName}", advice.Name).Replace("{DateTime}", advice.CreateDate.ToLongDateString()).Replace("{Title}", advice.Title).Replace("{EmailContent}", reply.Content).Replace("{SiteFullName}", GeneralConfigs.GetConfig().SiteFullName);
string subject = info.EmailTitle.Replace("{SiteTitle}", GeneralConfigs.GetConfig().SiteTitle.Trim().Replace("\n", "")).Replace("{AdviceTitle}", advice.Title);
string priority = "Normal";//过期提示，优先级别
mailHelper.Send(userEmail, mailHelper.AdminEmail, subject, info.EmailContent, priority);
return(true);
}
catch (Exception ex)
{
return(false);
}
}
/// <summary>
/// 发送通知邮件给系统管理员"新反馈邮件通知受理人"
/// </summary>
/// <param name="adviceID">咨询投诉ID</param>
public void SendNotifyMail(string adviceID)
{
//得到反馈类型
Advice advice = GetAdvice(adviceID);
AdviceType adviceType = AdviceTypeHelper.GetAdviceType(advice.TypeID);
if (advice != null)
{
if (adviceType.MailMode != null && adviceType.MailMode != "")
{
string[] mailMode = adviceType.MailMode.Split(new string[] { "0" }, StringSplitOptions.None);
//判断是否需要发送邮件
for (int i = 0; i < mailMode.Length; i++)
{
if (mailMode[i].Trim() != "")
{
if (Convert.ToInt32(mailMode[i]) == (int)MailMode.MailNotify)
{
AdviceEmailConfigs adviceEmailConfigs = new AdviceEmailConfigs();
AdviceEmailConfigInfo info = adviceEmailConfigs["Accept"];
//取得所有受理人
string content = "Advice.Accept";
List <string> receivers = GetAllReceivers(adviceType.ID, content);
//转化为接收人列表
string toEmail = GetEmailByAccountID(receivers);
MailHelper mailHelper = GetMailHelper(adviceType);
string body = BuildSingleMailBody(advice.ID, "", info);
string must = ""; //必须回复
string priority = "Low"; //过期提示，优先级别
if (advice.MustHandle >= 1)
{
must = "<b>此信息为必须回复；</b>";
int days = GetWorkingDays(advice.CreateDate);
if (days >= adviceType.RemindDays)
{
priority = "High";
}
}
string subject = info.EmailTitle.Replace("{EmailTitle}", advice.Title) + must;
//发送邮件
mailHelper.Send(toEmail, mailHelper.AdminEmail, subject, body, priority);
}
}
}
}
}
}
/// <summary>
/// 发送通知邮件给办理人（带办理备注）
/// </summary>
/// <param name="list">反馈信息ID集合</param>
/// <param name="replyUserID"></param>
/// <param name="adviceTypeID"></param>
/// <param name="remark">办理备注</remark>
/// <param name="priority">邮件优先级</remark>
public void SendMailToHandler(List <string> list, string replyUserID, string adviceTypeID, string remark, string priority)
{
AdviceType adviceType = AdviceTypeHelper.GetAdviceType(adviceTypeID);
string tmpMailMode = adviceType.MailMode;
if (tmpMailMode == null || tmpMailMode == "")
{
return;
}
string[] mailMode = tmpMailMode.Split(new string[] { "0" }, StringSplitOptions.None);
for (int i = 0; i < mailMode.Length; i++)
{
AdviceEmailConfigs adviceEmailConfigs = new AdviceEmailConfigs();
AdviceEmailConfigInfo info = adviceEmailConfigs["Handle"];
//判断是否需要发送邮件
if (Convert.ToInt32("0" + mailMode[i]) == (int)MailMode.MailHyperLink)
{
//发送链接
if (replyUserID.Trim() != "")
{
string userEmail = AccountHelper.GetAccount(replyUserID, new string[] { "Email", "ID" }).Email;
Dictionary <string, string> dictionary = GetAdviceIDAndHtml(list);
MailHelper mailHelper = GetMailHelper(adviceType);
StringBuilder sbBody = new StringBuilder("");
if (!string.IsNullOrEmpty(remark))
{
sbBody.Append("办理备注：<br/>");
sbBody.Append(remark + "<br/>");
}
sbBody.Append(BuildEmailBody(dictionary, info));
string subject = info.EmailTitle.Replace("{EmailTitle}", "数量：" + dictionary.Count.ToString());
mailHelper.Send(userEmail, mailHelper.AdminEmail, subject, sbBody.ToString(), priority);
}
}
else if (Convert.ToInt32("0" + mailMode[i]) == (int)MailMode.HandleByMail)
{
//发送直接办理邮件
foreach (string id in list)
{
SendHandleMail(id, replyUserID, adviceType, remark, priority, info);
//等待几秒
}
}
}
}
/// <summary>
/// 根据反馈获取审核信息
/// </summary>
/// <param name="a"></param>
/// <returns></returns>
public Processing GetAdviceProcess(Advice a)
{
if (a == null)
{
return(null);
}
else
{
Processing p = new Processing();
if (string.IsNullOrEmpty(a.ProcessState))
{
p.CurLayerNO = "-1";
}
else
{
p.CurLayerNO = a.ProcessState;
}
p.ProcessDirection = a.ProcessDirection;
p.ObjectID = a.ID;
p.FromOtherSite = false;
p.AdviceState = (AdviceState)a.State;
if (We7Helper.IsNumber(a.ProcessState) && ((ProcessStates)int.Parse(a.ProcessState)) == ProcessStates.Unaudit)
{
p.AdviceState = AdviceState.WaitAccept;
}
AdviceType type = AdviceTypeHelper.GetAdviceType(a.TypeID);
if (type != null)
{
if (!string.IsNullOrEmpty(type.ProcessEnd) && We7Helper.IsNumber(type.ProcessEnd))
{
p.ProcessEndAction = (ProcessEnding)(int.Parse(type.ProcessEnd));
}
p.ProcessTotalLayer = type.FlowSeries;
}
p = FillDataByFlowXml(p, (ProcessObject)a);
return(p);
}
}
/// <summary>
/// 创建一封邮件(带连接进入后台办理)
/// </summary>
/// <param name="id">反馈实体ID</param>
/// <param name="html"></param>
/// <returns></returns>
string BuildSingleMailBody(string id, string html, AdviceEmailConfigInfo info)
{
Advice a = GetAdvice(id);
AdviceType adviceType = AdviceTypeHelper.GetAdviceType(a.TypeID);
string must = "";
string priority = "";//过期提示，优先级别
if (a.MustHandle >= 1)
{
must = "<b>此信息为必须回复；</b>";
int days = GetWorkingDays(a.CreateDate);
if (adviceType != null)
{
if (days >= adviceType.RemindDays)
{
priority = "<b>此信息已超过" + days + "个工作日还未办理，请即刻办理！</b>";
}
}
}
HttpRequest Request = HttpContext.Current.Request;
string rootUrl = "http://" + Request.Url.Host;
if (Request.Url.Port != 80)
{
rootUrl += ":" + Request.Url.Port.ToString();
}
if (string.IsNullOrEmpty(html))
{
html = info.EmailContent;
}
html = html.Replace("{priority}", priority).Replace("{must}", must).Replace("{SiteUrl}", rootUrl).Replace("{id}", id).Replace("{title}", a.Title).Replace("{DateTime}", DateTime.Now.ToString()).Replace("{SiteFullName}", GeneralConfigs.GetConfig().SiteFullName);
string handleUrl = rootUrl + "/admin/Advice/AdviceDetail.aspx?from=advice&ID=" + id;
html = html.Replace("{HandleUrl}", handleUrl);
return(html);
}
/// <summary>
/// 根据回复邮件更新反馈回复
/// 此方法仅用于反射环境
/// </summary>
/// <param name="subject">标题</param>
/// <param name="sn">反馈信息流水号</param>
/// <param name="body">回复内容</param>
/// <param name="replyTime">回复时间</param>
/// <returns></returns>
public bool UpdateReplyByEmail(string subject, string sn, string body, string replyTime, string rawManage, string user, string stateText)
{
int start = sn.IndexOf("#");
HelperFactory hf = (HelperFactory)HttpContext.Current.Application[HelperFactory.ApplicationID];
Assistant = hf.Assistant;
AdviceReplyHelper arh = new AdviceReplyHelper();
arh.Assistant = hf.Assistant;
string adviceSN = sn.Remove(start, 1);
if (adviceSN != "")
{
int intAdviceSN = 0;
if (!int.TryParse(adviceSN, out intAdviceSN))
{
return(false);
}
Criteria c = new Criteria(CriteriaType.Equals, "SN", adviceSN);
if (Assistant.Count <Advice>(c) < 0)
{
return(false);
}
else
{
List <Advice> advice = Assistant.List <Advice>(c, null);
for (int i = 0; i < advice.Count; i++)
{
if (advice != null)
{
//处理反馈回复信息
AdviceReply adviceReply = new AdviceReply();
adviceReply.AdviceID = advice[i].ID;
adviceReply.Title = subject;
adviceReply.Content = body;
Account account = AccountHelper.GetAccountByEmail(user);
if (account == null)
{
return(true);
}
adviceReply.UserID = account.ID;
adviceReply.MailBody = rawManage;
adviceReply.CreateDate = DateTime.Now;
adviceReply.Updated = DateTime.Now;
//更新反馈信息
advice[i].ReplyCount += 1;//增加回复数
advice[i].Updated = DateTime.Now;
advice[i].ToHandleTime = Convert.ToDateTime(replyTime);
advice[i].ToOtherHandleUserID = adviceReply.UserID;
if (stateText == "上报办理")
{
advice[i].State = (int)AdviceState.Checking;
advice[i].ProcessState = ((int)AdviceState.Checking).ToString();
}
else
{
advice[i].State = (int)AdviceState.Finished;
advice[i].ProcessState = ((int)ProcessStates.Finished).ToString();
}
advice[i].IsRead = 1;
//处理反馈进度
Processing ap = ProcessingHelper.GetAdviceProcess(advice[i]);
if (ap == null)
{
ap = new Processing();
ap.ObjectID = advice[i].ID;
ap.CurLayerNO = "1";
ap.ProcessAccountID = adviceReply.UserID;
ap.ProcessDirection = "1";
ap.Remark = "";
ap.CreateDate = DateTime.Now;
}
ap.UpdateDate = DateTime.Now;
ap.ProcessAccountID = adviceReply.UserID;
ap.ProcessDirection = advice[i].ProcessDirection = "1";
#region 孟添加
AdviceType adviceType = AdviceTypeHelper.GetAdviceType(advice[i].TypeID);
switch (advice[i].State)
{
case (int)AdviceState.All:
break;
case (int)AdviceState.WaitAccept:
case (int)AdviceState.WaitHandle:
case (int)AdviceState.Finished:
break;
case (int)AdviceState.Checking:
int auditLevel = 0;
if (We7Helper.IsNumber(advice[i].ProcessState))
{
auditLevel = int.Parse(advice[i].ProcessState);
}
if (auditLevel < 0)
{
auditLevel = 0;
}
auditLevel += 1;
if (auditLevel > adviceType.FlowSeries)
{
advice[i].ProcessState = ((int)AdviceState.Finished).ToString();
advice[i].State = (int)AdviceState.Finished;
advice[i].MustHandle = 0;
}
else
{
advice[i].ProcessState = auditLevel.ToString();
}
break;
default:
break;
}
ap.CurLayerNO = advice[i].ProcessState;
#endregion
OperationAdviceInfo(adviceReply, advice[i], ap);
if (advice[i].State == (int)AdviceState.Finished)
{
AdviceEmailConfigs adviceEmailConfigs = new AdviceEmailConfigs();
AdviceEmailConfigInfo info = adviceEmailConfigs["ReplyUser"];
SendResultMailToAdvicer(advice[i], adviceReply, null, info);
}
if (stateText == "上报办理")
{
advice[i].State = (int)AdviceState.Checking;
AdviceReplyHelper.UpdateReplyByAdviceID(adviceReply, null);
}
else
{
advice[i].State = (int)AdviceState.Finished;
}
UpdateAdvice(advice[i], new string[] { "IsRead", "State", "ProcessState" });
}
}
return(true);
}
}
else
{
return(false);
}
}