public bool Save(TicketComment eventComment)
{
var details = Request.Form["details"];
Dictionary<string, KeyValuePair<string, string>> fieldEventTextList = new Dictionary<string, KeyValuePair<string, string>>();//key is simple event test, value is full event text;
if (TicketTitleEdit.Text != TicketToDisplay.Title)
{
fieldEventTextList.Add("changed ticket's title", GetFieldEventValues(TicketToDisplay.Title, TicketTitleEdit.Text));
TicketToDisplay.Title = TicketTitleEdit.Text;
}
if (details != TicketToDisplay.Details)
{
fieldEventTextList.Add("changed ticket's details", GetFieldEventValues(string.Empty,string.Empty));
TicketToDisplay.IsHtml = false;
TicketToDisplay.Details = details;
}
if (CategoryEdit.Enabled && CategoryEdit.SelectedValue != TicketToDisplay.Category)
{
fieldEventTextList.Add("changed ticket's category", GetFieldEventValues(TicketToDisplay.Category, CategoryEdit.SelectedValue));
TicketToDisplay.Category = CategoryEdit.SelectedValue;
}
if (PriorityEdit.Enabled && PriorityEdit.SelectedValue != TicketToDisplay.Priority && !string.IsNullOrEmpty(PriorityEdit.SelectedValue))
{
fieldEventTextList.Add("changed ticket's priority", GetFieldEventValues(TicketToDisplay.Priority, PriorityEdit.SelectedValue));
TicketToDisplay.Priority = PriorityEdit.SelectedValue;
}
if (OwnerEdit.Enabled && OwnerEdit.SelectedValue != TicketToDisplay.Owner)
{
fieldEventTextList.Add("changed ticket's owner", GetFieldEventValues(TicketToDisplay.Owner, OwnerEdit.SelectedValue));
TicketToDisplay.Owner = OwnerEdit.SelectedValue;
}
if (AffectsCustomerEdit.Checked != TicketToDisplay.AffectsCustomer)
{
KeyValuePair<string,string> e = GetFieldEventValues(((TicketToDisplay.AffectsCustomer) ? "Yes" : "No"), ((AffectsCustomerEdit.Checked) ? "Yes" : "No"));
fieldEventTextList.Add("changed ticket's affects customer flag", e);
TicketToDisplay.AffectsCustomer = AffectsCustomerEdit.Checked;
}
string[] tags = TagManager.GetTagsFromString(TagPickerEdit.TagList);
string newTagList = string.Join(",", tags);
if (newTagList != TicketToDisplay.TagList)
{
fieldEventTextList.Add("changed ticket's tags", GetFieldEventValues(TicketToDisplay.TagList, newTagList));
TicketToDisplay.TicketTags.Clear();
foreach (string tag in tags)
{
TicketTag tTag = new TicketTag();
tTag.TagName = tag;
TicketToDisplay.TicketTags.Add(tTag);
}
TicketToDisplay.TagList = newTagList;
}
if (fieldEventTextList.Count > 0)
{
if (fieldEventTextList.Count > 1)
{
eventComment.CommentEvent = "has edited multiple fields";
}
else
{
foreach (var v in fieldEventTextList)//lazy, using foreach even though only one element... just a more convienient way to get at the content
{
if (v.Key == "changed ticket's details")
{
eventComment.CommentEvent = v.Key;
}
else
{
eventComment.CommentEvent = string.Format("{0} from {1} to {2}", v.Key, v.Value.Key, v.Value.Value);
}
}
}
if (string.IsNullOrEmpty(eventComment.Comment))
{
eventComment.CommentEvent = eventComment.CommentEvent + " without comment";
}
StringBuilder sb = new StringBuilder();
foreach (var v in fieldEventTextList)
{
sb.Append("<div class='MultiFieldEditContainer'>");
sb.Append("<div class='MiltiFieldEditFieldName'>");
string fromtoString = GetFieldEventValuesHtml(v.Value.Key, v.Value.Value);
sb.Append(v.Key.Substring(0, 1).ToUpper() + v.Key.Substring(1));
sb.Append("</div>");
if (v.Key != "changed ticket's details")
{
sb.Append(fromtoString);
}
sb.Append("</div>");
}
if (!string.IsNullOrEmpty(eventComment.Comment))
{
sb.Append("\n\n------------\n\n");
sb.Append(eventComment.Comment);
}
eventComment.Comment = sb.ToString();
EditComplete(eventComment);
return true;
}
else
{
return false;
}
}
partial void DeleteTicketTag(TicketTag instance);
public Ticket GetNewTicket()
{
string details = Page.Request.Form["details"];
Ticket ticket = null;
if (Page.IsValid)
{
if (!string.IsNullOrEmpty(details))
{
DateTime now = DateTime.Now;
string user = Page.User.Identity.GetFormattedUserName();
ticket = new Ticket();
ticket.Type = TypeDropDownList.SelectedValue;
ticket.Category = CategoryDropDownList.SelectedValue;
ticket.Title = TitleTextBox.Text;
ticket.IsHtml = false;
ticket.Details = details;
if (!string.IsNullOrEmpty(PriorityDropDownList.SelectedValue))
{
ticket.Priority = PriorityDropDownList.SelectedValue;
}
string[] tags = TagManager.GetTagsFromString(TagPickerControl.TagList);
ticket.TagList = string.Join(",", tags);
ticket.AffectsCustomer = AffectsCustomerCheckBox.Checked;
ticket.PublishedToKb = false;
ticket.CreatedBy = user;
ticket.CreatedDate = now;
if (CreateOnBehalfTextBox.Checked)
{
ticket.Owner = OwnerDropDownList.SelectedValue;
}
else
{
ticket.Owner = user;
}
ticket.CurrentStatus = "Active";
ticket.CurrentStatusSetBy = user;
ticket.CurrentStatusDate = now;
TicketComment openingComment = new TicketComment();
if (CreateOnBehalfTextBox.Checked)
{
openingComment.CommentEvent = string.Format("created the ticket on behalf of {0}", SecurityManager.GetUserDisplayName(ticket.Owner));
}
else
{
openingComment.CommentEvent = string.Format("created the ticket");
}
openingComment.CommentedBy = user;
openingComment.CommentedDate = now;
HttpFileCollection uploadedFiles = Request.Files;
for (int i = 0; i < uploadedFiles.Count; i++)
{
HttpPostedFile userPostedFile = uploadedFiles[i];
if (userPostedFile.ContentLength > 0)
{
TicketAttachment attachment = new TicketAttachment();
string fName = Path.GetFileName(userPostedFile.FileName);//FileUploader.FileName;
attachment.FileName = fName;
var description = Page.Request.Form[fName];
if (!string.IsNullOrEmpty(description))
{
if (description.Length > 500)
{
attachment.FileDescription = description.Substring(0, 500);
}
else
{
attachment.FileDescription = description;
}
}
attachment.FileSize = userPostedFile.ContentLength;//FileUploader.PostedFile.ContentLength;
string mtype = userPostedFile.ContentType;
attachment.FileType = (string.IsNullOrEmpty(mtype) ? "application/octet-stream" : mtype);
byte[] fileContent = new byte[userPostedFile.ContentLength];
userPostedFile.InputStream.Read(fileContent, 0, userPostedFile.ContentLength);//FileUploader.FileBytes;
attachment.FileContents = fileContent;
ticket.TicketAttachments.Add(attachment);
}
}
ticket.TicketComments.Add(openingComment);
foreach (string tag in tags)
{
TicketTag tTag = new TicketTag();
tTag.TagName = tag;
ticket.TicketTags.Add(tTag);
}
}
else
{
lblDetailsRequired.Visible = true;
}
}
return ticket;
}
partial void UpdateTicketTag(TicketTag instance);
partial void InsertTicketTag(TicketTag instance);
private void detach_TicketTags(TicketTag entity)
{
this.SendPropertyChanging();
entity.Ticket = null;
}
private void attach_TicketTags(TicketTag entity)
{
this.SendPropertyChanging();
entity.Ticket = this;
}
public bool Save(TicketComment eventComment)
{
var details = Request.Form["details"];
Dictionary<string, KeyValuePair<string, string>> fieldEventTextList = new Dictionary<string, KeyValuePair<string, string>>();//key is simple event test, value is full event text;
if (TicketTitleEdit.Text != TicketToDisplay.Title)
{
fieldEventTextList.Add("изменить название", GetFieldEventValues(TicketToDisplay.Title, TicketTitleEdit.Text));
TicketToDisplay.Title = TicketTitleEdit.Text;
}
if (details != TicketToDisplay.Details)
{
fieldEventTextList.Add("изменить описание", GetFieldEventValues(string.Empty,string.Empty));
TicketToDisplay.IsHtml = false;
TicketToDisplay.Details = details;
}
if (CategoryEdit.Enabled && CategoryEdit.SelectedValue != TicketToDisplay.Category)
{
fieldEventTextList.Add("изменить присвоенную категорию", GetFieldEventValues(TicketToDisplay.Category, CategoryEdit.SelectedValue));
TicketToDisplay.Category = CategoryEdit.SelectedValue;
}
if (PriorityEdit.Enabled && PriorityEdit.SelectedValue != TicketToDisplay.Priority && !string.IsNullOrEmpty(PriorityEdit.SelectedValue))
{
fieldEventTextList.Add("сменить приоритет", GetFieldEventValues(TicketToDisplay.Priority, PriorityEdit.SelectedValue));
TicketToDisplay.Priority = PriorityEdit.SelectedValue;
}
if (OwnerEdit.Enabled && OwnerEdit.SelectedValue != TicketToDisplay.Owner)
{
fieldEventTextList.Add("назначить другого владельца", GetFieldEventValues(TicketToDisplay.Owner, OwnerEdit.SelectedValue));
TicketToDisplay.Owner = OwnerEdit.SelectedValue;
}
if (AffectsCustomerEdit.Checked != TicketToDisplay.AffectsCustomer)
{
KeyValuePair<string,string> e = GetFieldEventValues(((TicketToDisplay.AffectsCustomer) ? "Да" : "Нет"), ((AffectsCustomerEdit.Checked) ? "Да" : "Нет"));
fieldEventTextList.Add("снять флажок влияния на администратора", e);
TicketToDisplay.AffectsCustomer = AffectsCustomerEdit.Checked;
}
string[] tags = TagManager.GetTagsFromString(TagPickerEdit.TagList);
string newTagList = string.Join(",", tags);
if (newTagList != TicketToDisplay.TagList)
{
fieldEventTextList.Add("редактировать тэги", GetFieldEventValues(TicketToDisplay.TagList, newTagList));
TicketToDisplay.TicketTags.Clear();
foreach (string tag in tags)
{
TicketTag tTag = new TicketTag();
tTag.TagName = tag;
TicketToDisplay.TicketTags.Add(tTag);
}
TicketToDisplay.TagList = newTagList;
}
if (fieldEventTextList.Count > 0)
{
if (fieldEventTextList.Count > 1)
{
eventComment.CommentEvent = "было отредактировано несколько полей,";
}
else
{
foreach (var v in fieldEventTextList)//lazy, using foreach even though only one element... just a more convienient way to get at the content
{
if (v.Key == "изменить описание")
{
eventComment.CommentEvent = v.Key;
}
else
{
eventComment.CommentEvent = string.Format("{0} из {1} в {2}", v.Key, v.Value.Key, v.Value.Value);
}
}
}
if (string.IsNullOrEmpty(eventComment.Comment))
{
eventComment.CommentEvent = eventComment.CommentEvent + " без комментариев";
}
StringBuilder sb = new StringBuilder();
foreach (var v in fieldEventTextList)
{
sb.Append("<div class='MultiFieldEditContainer'>");
sb.Append("<div class='MiltiFieldEditFieldName'>");
string fromtoString = GetFieldEventValuesHtml(v.Value.Key, v.Value.Value);
sb.Append(v.Key.Substring(0, 1).ToUpper() + v.Key.Substring(1));
sb.Append("</div>");
if (v.Key != "изменить выбранное описание")
{
sb.Append(fromtoString);
}
sb.Append("</div>");
}
if (!string.IsNullOrEmpty(eventComment.Comment))
{
sb.Append("\n\n------------\n\n");
sb.Append(eventComment.Comment);
}
eventComment.Comment = sb.ToString();
EditComplete(eventComment);
return true;
}
else
{
return false;
}
}
