/// <summary>
/// Creates the activity comment including a change in priority or a user name is applcable to the comment.
/// </summary>
/// <param name="set">The set of tickets to which to add this comment.</param>
/// <param name="eventByUserId">The userId.</param>
/// <param name="activity">The activity.</param>
/// <param name="comment">The comment.</param>
/// <param name="newPriority">The new priority.</param>
/// <param name="userName">Name of the user.</param>
/// <returns>TicketEvent.</returns>
public static TicketEvent AddActivityEvent(this ICollection <TicketEvent> set,
string eventByUserId,
TicketActivity activity,
string comment,
string newPriority,
string userName)
{
var tc = TicketEvent.CreateActivityEvent(
eventByUserId,
activity,
comment,
newPriority,
userName
);
set.Add(tc);
return(tc);
}
/// <summary>
/// Creates the activity event.
/// </summary>
/// <param name="eventByUserId">The event by user identifier.</param>
/// <param name="activity">The activity.</param>
/// <param name="comment">The comment.</param>
/// <param name="newPriority">The new priority.</param>
/// <param name="userName">Name of the user.</param>
/// <returns>TicketEvent.</returns>
public static TicketEvent CreateActivityEvent(
string eventByUserId,
TicketActivity activity,
string comment,
string newPriority,
string userName)
{
var tc = new TicketEvent
{
Comment = comment,
EventBy = eventByUserId,
EventDate = DateTime.Now,
EventDescription = TicketTextUtility.GetTicketEventDescription(activity, newPriority, userName),
IsHtml = false
};
return(tc);
}
/// <summary>
/// Creates the activity event.
/// </summary>
/// <param name="eventByUserId">The event by user identifier.</param>
/// <param name="activity">The activity.</param>
/// <param name="comment">The comment.</param>
/// <param name="newPriority">The new priority.</param>
/// <param name="userName">Name of the user.</param>
/// <returns>TicketEvent.</returns>
public static TicketEvent CreateActivityEvent(
string eventByUserId,
TicketActivity activity,
string comment,
string newPriority,
string userName)
{
var tc = new TicketEvent
{
Comment = comment,
EventBy = eventByUserId,
EventDate = DateTime.Now,
EventDescription = TicketTextUtility.GetTicketEventDescription(activity, newPriority, userName),
IsHtml = false
};
return tc;
}
public static UserDisplayInfo GetEventByInfo(this TicketEvent ticketEvent)
{
var userManager = DependencyResolver.Current.GetService <TicketDeskUserManager>();
return(userManager.GetUserInfo(ticketEvent.EventBy));
}
