public void DeleteAction(int actionID)
{
if (!UserSession.CurrentUser.IsSystemAdmin)
{
return;
}
TeamSupport.Data.Action action = Actions.GetAction(UserSession.LoginUser, actionID);
if (action == null)
{
return;
}
Ticket ticket = Tickets.GetTicket(UserSession.LoginUser, action.TicketID);
if (ticket == null)
{
return;
}
if (ticket.OrganizationID != UserSession.LoginUser.OrganizationID)
{
return;
}
action.Delete();
action.Collection.Save();
}
public static int GetTicketID(int chatID)
{
Chat chat = Chats.GetChat(UserSession.LoginUser, chatID);
if (chat.ActionID == null)
{
return(-1);
}
TeamSupport.Data.Action action = Actions.GetAction(UserSession.LoginUser, (int)chat.ActionID);
if (action == null)
{
return(-1);
}
return(action.TicketID);
}
public static string CreateAction(RestCommand command, int ticketIDOrNumber)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Actions actions = new Actions(command.LoginUser);
TeamSupport.Data.Action action = actions.AddNewAction();
action.TicketID = ticket.TicketID;
action.ReadFromXml(command.Data, true);
action.Collection.Save();
action.UpdateCustomFieldsFromXml(command.Data);
return(ActionsView.GetActionsViewItem(command.LoginUser, action.ActionID).GetXml("Action", true));
}
public static string UpdateAction(RestCommand command, int actionID)
{
TeamSupport.Data.Action action = Actions.GetAction(command.LoginUser, actionID);
if (action == null)
{
throw new RestException(HttpStatusCode.BadRequest);
}
Ticket ticket = Tickets.GetTicket(command.LoginUser, action.TicketID);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
action.ReadFromXml(command.Data, false);
action.Collection.Save();
action.UpdateCustomFieldsFromXml(command.Data);
return(ActionsView.GetActionsViewItem(command.LoginUser, action.ActionID).GetXml("Action", true));
}
public static string CreateTicket(RestCommand command)
{
Tickets tickets = new Tickets(command.LoginUser);
Ticket ticket = tickets.AddNewTicket();
ticket.OrganizationID = command.Organization.OrganizationID;
string description = string.Empty;
int? contactID = null;
int? customerID = null;
ticket.FullReadFromXml(command.Data, true, ref description, ref contactID, ref customerID);
ticket.TicketSource = "API";
ticket.NeedsIndexing = true;
ticket.Collection.Save();
ticket.UpdateCustomFieldsFromXml(command.Data);
if (contactID != null)
{
ticket.Collection.AddContact((int)contactID, ticket.TicketID);
}
if (customerID != null)
{
ticket.Collection.AddOrganization((int)customerID, ticket.TicketID);
}
Actions actions = new Actions(command.LoginUser);
TeamSupport.Data.Action action = actions.AddNewAction();
action.ActionTypeID = null;
action.Name = "Description";
action.SystemActionTypeID = SystemActionType.Description;
action.Description = description;
action.IsVisibleOnPortal = ticket.IsVisibleOnPortal;
action.IsKnowledgeBase = ticket.IsKnowledgeBase;
action.TicketID = ticket.TicketID;
actions.Save();
UpdateFieldsOfSeparateTable(command, ticket);
return(TicketsView.GetTicketsViewItem(command.LoginUser, ticket.TicketID).GetXml("Ticket", true));
}
public static int AddTicket(int chatID, int ticketID)
{
Chat chat = Chats.GetChat(UserSession.LoginUser, chatID);
if (chat != null)
{
Actions actions = new Actions(UserSession.LoginUser);
TeamSupport.Data.Action chatAction = actions.AddNewAction();
chatAction.ActionTypeID = null;
chatAction.Name = "Chat";
chatAction.ActionSource = "Chat";
chatAction.SystemActionTypeID = SystemActionType.Chat;
chatAction.Description = chat.GetHtml(true, UserSession.LoginUser.OrganizationCulture);
chatAction.IsVisibleOnPortal = false;
chatAction.IsKnowledgeBase = false;
chatAction.TicketID = ticketID;
actions.Save();
chat.ActionID = chatAction.ActionID;
chat.Collection.Save();
(new Tickets(UserSession.LoginUser)).AddContact(chat.GetInitiatorLinkedUserID(), ticketID);
}
return(ticketID);
}
private void ProcessReminder(Reminder reminder)
{
Logs.WriteLine();
Logs.WriteEvent("***********************************************************************************");
Logs.WriteEvent("Processing Reminder ReminderID: " + reminder.ReminderID.ToString());
Logs.WriteData(reminder.Row);
Logs.WriteLine();
Logs.WriteEvent("***********************************************************************************");
MailMessage message;
UsersViewItem user = UsersView.GetUsersViewItem(LoginUser, (int)reminder.UserID);
if (user == null)
{
return;
}
string description = "";
switch (reminder.RefType)
{
case ReferenceType.Organizations:
OrganizationsViewItem org = OrganizationsView.GetOrganizationsViewItem(LoginUser, reminder.RefID);
if (org == null)
{
return;
}
message = EmailTemplates.GetReminderCustomerEmail(LoginUser, reminder, user, org);
description = String.Format("Reminder sent to {0} for Organization {1}", message.To.ToString(), org.Name);
Logs.WriteEvent(description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Organizations, org.OrganizationID, description);
break;
case ReferenceType.Tickets:
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(LoginUser, reminder.RefID);
if (ticket == null)
{
return;
}
message = EmailTemplates.GetReminderTicketEmail(LoginUser, reminder, user, ticket);
EmailTemplates.ReplaceEmailRecipientParameters(LoginUser, message, Tickets.GetTicket(LoginUser, ticket.TicketID), reminder.UserID); //vv
TeamSupport.Data.Action action = (new Actions(LoginUser)).AddNewAction();
action.ActionTypeID = null;
action.Name = "Reminder";
action.ActionSource = "Reminder";
action.SystemActionTypeID = SystemActionType.Reminder;
action.Description = String.Format("<p>The following is a reminder for {0} {1}:</p><p> </p><p>{2}</p>", user.FirstName, user.LastName, reminder.Description);
action.IsVisibleOnPortal = false;
action.IsKnowledgeBase = false;
action.TicketID = ticket.TicketID;
action.Collection.Save();
description = String.Format("Reminder sent to {0} for Ticket {1}", message.To.ToString(), ticket.TicketNumber.ToString());
Logs.WriteEvent(description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Tickets, ticket.TicketID, description);
break;
case ReferenceType.Contacts:
ContactsViewItem contact = ContactsView.GetContactsViewItem(LoginUser, reminder.RefID);
if (contact == null)
{
return;
}
message = EmailTemplates.GetReminderContactEmail(LoginUser, reminder, user, contact);
description = String.Format("Reminder sent to {0} for Contact {1}", message.To.ToString(), contact.FirstName + " " + contact.LastName);
Logs.WriteEvent(description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, contact.UserID, description);
break;
case ReferenceType.Tasks:
TasksViewItem task = TasksView.GetTasksViewItem(LoginUser, reminder.RefID);
if (task == null || task.IsComplete)
{
reminder.IsDismissed = true;
reminder.Collection.Save();
return;
}
message = EmailTemplates.GetReminderTaskEmail(LoginUser, reminder, user, task);
description = String.Format("Reminder sent to {0} for Task {1}", message.To.ToString(), task.Name);
Logs.WriteEvent("ver. 05162017: " + description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Tasks, task.TaskID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, (int)reminder.UserID, description);
TaskAssociations taskAssociations = new TaskAssociations(LoginUser);
taskAssociations.LoadByTaskIDOnly(task.TaskID);
foreach (TaskAssociation taskAssociation in taskAssociations)
{
if (taskAssociation.RefType == (int)ReferenceType.Tickets)
{
TeamSupport.Data.Action taskAction = (new Actions(LoginUser)).AddNewAction();
taskAction.ActionTypeID = null;
taskAction.Name = "Reminder";
taskAction.ActionSource = "Reminder";
taskAction.SystemActionTypeID = SystemActionType.Reminder;
taskAction.Description = String.Format("<p>The following is a reminder for {0} {1}:</p><p> </p><p>{2}</p>", user.FirstName, user.LastName, reminder.Description);
taskAction.IsVisibleOnPortal = false;
taskAction.IsKnowledgeBase = false;
taskAction.TicketID = taskAssociation.RefID;
try
{
taskAction.Collection.Save();
}
catch (Exception ex)
{
Logs.WriteEvent("Ex Reminder Action.Save: " + ex.StackTrace);
}
}
}
break;
default:
message = null;
break;
}
if (message == null)
{
return;
}
reminder.HasEmailSent = true;
reminder.Collection.Save();
if (Emails.IsEmailDisabled(LoginUser, user.UserID, "Reminders"))
{
Logs.WriteEvent("Message skipped due to disabled user setting.");
}
else
{
MailAddress address = new MailAddress(user.Email, user.FirstName + " " + user.LastName);
Logs.WriteEvent("Mail Address: " + address.ToString());
message.To.Add(address);
EmailTemplates.ReplaceMailAddressParameters(message);
Emails.AddEmail(LoginUser, reminder.OrganizationID, null, message.Subject, message);
Logs.WriteEvent("Message queued");
}
}