private string buildTicketInfoBox(SysAidTicket ticket)
{
StringBuilder content = new StringBuilder();
content.Append("<h1>" + ticket.ID + ": " + ticket.Title + "</h1>");
content.Append("<br><b>Submitted on: </b>" + ticket.WhenCreated.ToLongDateString() + " " + ticket.WhenCreated.ToShortTimeString());
content.Append("<br><b>Created by: </b>" + ticket.Submitter);
content.Append("<br><b>Reported by: </b>" + ticket.Reporter);
content.Append("<br><b>Urgency: </b>" + ticket.Urgency);
content.Append("<br><b>Priority: </b>" + ticket.Priority);
content.Append("<br><b>Category: </b>" + ticket.ProblemType);
content.Append("<br><b>Subcategory: </b>" + ticket.ProblemSubType);
content.Append("<br><b>Computer ID: </b>" + ticket.ComputerID);
content.Append("<br><b>Assignee: </b>" + ticket.Assignee);
content.Append("<h3>Description</h3><p class=\"description_block\">" + formatLineBreaks(ticket.Description) + "</p>");
content.Append("<h3>Notes</h3><p class=\"description_block\">" + formatLineBreaks(ticket.Notes) + "</pre></p>");
content.Append("<h3>Resolution</h3><p class=\"description_block\">" + formatLineBreaks(ticket.Resolution) + "</p>");
content.Append("<h3>Solution</h3><p class=\"description_block\">" + formatLineBreaks(ticket.Solution) + "</p>");
content.Append("<br><b>Last modified: </b>" + ticket.WhenModified.ToString() + " by " + ticket.LastUpdatedBy);
content.Append("<br><b>Resolved: </b>" + ticket.WhenClosed);
return(content.ToString());
}
protected void Page_Load(object sender, EventArgs e)
{
// Get the ticket ID from the querystring
string ticketID_String = Request.QueryString["id"];
if (!string.IsNullOrEmpty(ticketID_String))
{
int ticketID = Parsers.ParseInt(ticketID_String);
if (ticketID > 0)
{
SysAidTicketRepository repository = new SysAidTicketRepository();
SysAidTicket ticket = repository.Get(ticketID);
if (ticket != null)
{
litTicketInfo.Text = buildTicketInfoBox(ticket);
}
else
{
litTicketInfo.Text = "Ticket is null for some reason";
}
}
else
{
litTicketInfo.Text = "Invalid ticket specified: " + ticketID;
}
}
else
{
litTicketInfo.Text = "No ticket specified";
}
}
public SysAidTicketSearchResult(SysAidTicket ticket)
{
SearchScore = 0;
FieldHits = new List <string>();
Ticket = ticket;
}