/// <summary> /// Gets Updated Disposition Code Change /// </summary> /// <param name="ixnId"></param> /// <param name="key"></param> /// <param name="code"></param> public void UpdateDispositionCodeChange(IXNCustomData dispCode) { try { this._logger.Info("UpdateDispositionCodeChange()"); GetChatData(dispCode.InteractionId, dispCode); ChatInvite.GetInstance().UpdateRecords(dispCode, dispCode.InteractionType); } catch (Exception generalException) { this._logger.Error("UpdateDispositionCodeChange: Error at updating disposition code Changed : " + generalException.ToString()); } }
/// <summary> /// Receives Chat Events /// </summary> /// <param name="events"></param> public void ReceiveChatEvents(IMessage events) { try { if (Settings.SFDCOptions.SFDCPopupPages != null) { if (events != null) { _logger.Info("Agent Chat Event : " + events.Name); switch (events.Id) { case EventInvite.MessageId: _eventInvite = (EventInvite)events; Settings.ChatProxyClientId = _eventInvite.ProxyClientId; IXNCustomData ixnData = new IXNCustomData(); ixnData.InteractionId = _eventInvite.Interaction.InteractionId; ixnData.InteractionEvent = _eventInvite; if (!_chatIXNCollection.ContainsKey(_eventInvite.Interaction.InteractionId)) { _chatIXNCollection.Add(_eventInvite.Interaction.InteractionId, _eventInvite); } GetChatData(_eventInvite.Interaction.InteractionId, ixnData); if (_eventInvite.Interaction.InteractionType == "Inbound") { if (_eventInvite.VisibilityMode.ToString() != "Coach" && _eventInvite.VisibilityMode.ToString() != "Conference") { ChatInvite.GetInstance().PopupRecords(ixnData, SFDCCallType.InboundChat); } else { ChatInvite.GetInstance().PopupRecords(ixnData, SFDCCallType.ConsultChatReceived); } } else if (_eventInvite.Interaction.InteractionType == "Consult") { ChatInvite.GetInstance().PopupRecords(ixnData, SFDCCallType.ConsultChatReceived); } break; case EventSessionInfo.MessageId: _sessionInfo = (EventSessionInfo)events; try { if (Settings.SFDCOptions.ChatAttachActivityId && Settings.SFDCListener.ChatActivityIdCollection.Keys.Contains(_sessionInfo.ChatTranscript.SessionId.ToString()) && _sessionInfo.SessionStatus == SessionStatus.Alive) { Settings.SFDCListener.SetAttachedData(_sessionInfo.ChatTranscript.SessionId.ToString(), Settings.SFDCOptions.ChatAttachActivityIdKeyname, Settings.SFDCListener.ChatActivityIdCollection[_sessionInfo.ChatTranscript.SessionId.ToString()], Settings.ChatProxyClientId); Settings.SFDCListener.ChatActivityIdCollection.Remove(_sessionInfo.ChatTranscript.SessionId.ToString()); } if (_lastSessionId != _eventInvite.Interaction.InteractionId) { _lastSessionId = _eventInvite.Interaction.InteractionId; if (!_callDurationData.ContainsKey(_eventInvite.Interaction.InteractionId)) { _callDurationData.Add(_eventInvite.Interaction.InteractionId, System.DateTime.Now); } } if (_sessionInfo.SessionStatus == SessionStatus.Over) { if (_callDurationData.ContainsKey(_sessionInfo.ChatTranscript.SessionId)) { TimeSpan ts = System.DateTime.Now.Subtract(_callDurationData[_sessionInfo.ChatTranscript.SessionId]); _callDuration = ts.Hours + "Hr " + ts.Minutes + " mins " + ts.Seconds + "secs"; if (!FinishedCallDuration.ContainsKey(_sessionInfo.ChatTranscript.SessionId)) { FinishedCallDuration.Add(_sessionInfo.ChatTranscript.SessionId, _callDuration); } else { FinishedCallDuration[_sessionInfo.ChatTranscript.SessionId] = _callDuration; } } } } catch (Exception generalException) { this._logger.Error(generalException.ToString()); } break; default: _logger.Info("Unhandled Event " + events.Name); break; } } } } catch (Exception generalException) { _logger.Error("ReceiveChatEvents : Error occured while receiving Chat events " + generalException.ToString()); } }